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Help!? account suspended same day i bought the game!Follow

#1 Oct 12 2010 at 7:20 AM Rating: Excellent
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My Wife and i both bought the game yesterday, we installed and went through the lengthy patch procedure, we played for maybe 2 hours last night as a duo (conj / Lancer) and today, we both recieved the following email at work.

Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been suspended:

Date of Service Suspension: 11/09/2010
Service Name: FINAL FANTASY XIV


We contacted support who refused to tell us WHY we were banned/suspended, and could only offer us the advice of waiting until the suspension expires in 3 weeks.

As far as im aware we did nothing wrong, we installed/ patched. spend an hour crafting, and an hour learning the combat, then logged for the night. We have literally only just set up the monthly payments 12 hours ago, and already we are banned.

Any know a way to get a GM help, or at least tell us why we have both been banned? We are both 100% our machines dont have viruses or keyloggers on, and we have done nothing at all to cheat in game, we barely played 2 hours learning the ropes!

thanks in Advance :) We REALLY want to play this game, so any help would be REALLY appreciated :)

Edited, Oct 12th 2010 9:22am by nirvycn
#2 Oct 12 2010 at 7:32 AM Rating: Decent
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Just a thought, did you sign up with the same credit card?
#3 Oct 12 2010 at 7:34 AM Rating: Good
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Are you using a security token? Is it possible you were hacked / keylogged, etc?
#4Rinsui, Posted: Oct 12 2010 at 7:35 AM, Rating: Sub-Default, (Expand Post) Cool story, bro.
#5 Oct 12 2010 at 7:36 AM Rating: Default
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It's a blessing in disguise, now you don't have to play FFXIV.
#6 Oct 12 2010 at 7:45 AM Rating: Decent
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Welcome to my world.. expect to be terminated in 2-3 days
#7 Oct 12 2010 at 7:49 AM Rating: Good
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We used seperate cards to set the 2 games up, we have a RAS token thingy with a number on that we have to use yes.

Support confirmed were were suspecnded for 3 weeks, would said they didnty know why and couldnt help me whilst my account was suspended, and to come back for help once the account was active again!!? very helpful!!

Anyone else had this and know a way to be un-suspended?
#8 Oct 12 2010 at 7:53 AM Rating: Excellent
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Do you two have funny name that might be offensive to 0.0001% of the game population?
____________________________
春天不是讀書天,
夏日炎炎正好眠,
等到秋來冬又至,
收拾書包好過年。

#9 Oct 12 2010 at 7:56 AM Rating: Good
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Char names are Cal Smith and Calette Smith. Not too offensive i think? Is this why we were both banned?
#10 Oct 12 2010 at 8:00 AM Rating: Default
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222 posts
Your names are too close to fjdkjskdjksjd kdjfkdj and kjfdkfjdk kdjfkdjf thats why you were banned. Admit it you are a bot!
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#11 Oct 12 2010 at 8:03 AM Rating: Excellent
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711 posts
nirvycn wrote:
Char names are Cal Smith and Calette Smith. Not too offensive i think? Is this why we were both banned?


The names are too much like real life name. You are suppose to have fantasy name like Ultimat Sopeheroth, or Myyunna Fften.

Nah...just kidding...the names are fine :) I have no idea why you get ban.
____________________________
春天不是讀書天,
夏日炎炎正好眠,
等到秋來冬又至,
收拾書包好過年。

#12 Oct 12 2010 at 8:05 AM Rating: Decent
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451 posts
This is a long shot, but maybe have you not made an online purchase, or online subscription with that card in a long time if ever? I had a problem with another company once because I used a new card, and the actual credit card company red flagged the purchase as being abnormal or something and was holding payment untill I actually called and verified it was me and not someone using my card. Well that stopped payment from the CC company made my acct get banned, cause I guess since the CC company said it was holding payment due to an abnormal charge, the game company took that as it was a stolen card.

It got sorted out but I had to deal with the CC company first.

Another thing is if you used "Click and Buy" for your acct it might be causing something of a problem like that, I have read about alot of people having trouble with Click and Buy not recognizing postal codes and whatnot and saying the address does not exist, so I would maybe try to give them a call and see if there was some sort of SNAFU on their side.


Edited, Oct 12th 2010 10:05am by KristoFurwalken
#13 Oct 12 2010 at 8:08 AM Rating: Excellent
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Well, this is definitely the same SquareEnix that ran FFXI. They have been known to ban completely innocent players in the past and then hold steadfast to their business model of ignoring them when they ask why.

For those poking fun at the OP, don't make the same mistakes that posters made on the XI forums a few years ago. A bunch of people started posting they got banned and did nothing wrong. Posters totally shredded these people on the boards saying they obviously did, and to GTFO cheater, etc. These people had to deal with that on the boards and a SE that refused to even let them know why they were banned. Of course, it turned out the bans were done by a horrible SE bot-finding application that wrongfully banned a bunch of players.
#14 Oct 12 2010 at 8:16 AM Rating: Good
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Which payment method did you use?

I thinking of the possibility of canceling your accounts, and starting new ones. If you did, I would consider using the alternate payment method from what you used.

Can anyone else think of why this would not work?
#15 Oct 12 2010 at 8:28 AM Rating: Decent
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Vawn43 wrote:
Well, this is definitely the same SquareEnix that ran FFXI. They have been known to ban completely innocent players in the past and then hold steadfast to their business model of ignoring them when they ask why.

For those poking fun at the OP, don't make the same mistakes that posters made on the XI forums a few years ago. A bunch of people started posting they got banned and did nothing wrong. Posters totally shredded these people on the boards saying they obviously did, and to GTFO cheater, etc. These people had to deal with that on the boards and a SE that refused to even let them know why they were banned. Of course, it turned out the bans were done by a horrible SE bot-finding application that wrongfully banned a bunch of players.


I remember this. The bot snifer had some bad code or something and was baning people at random for using gear that was so many lvls under there job lvl. something about bots not buying new gear. they ended up baning like 3% of there player base befor the bug was discoverd. evon after it was found for 2 weeks people where geting baned.

Im not sure why you were baned but I would keep on SE. They do have a history of not helping though. I am sorry to hear about this. Seems like they are up to there old tricks and with the game in the state it is they can't aford to be baning people for no reason.
#16 Oct 12 2010 at 8:29 AM Rating: Excellent
9 posts
We used Click and Buy. It seems to be set up okay on the C+B website. We use these cards for FFXI and Aion - so the cards are working fine.

My wife has just got the following email just now.

Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

Date of Service Termination: 10/12/2010
Service Name: FINAL FANTASY XIV


Does this mean she is banned for good, this is getting rediculous now!??

Help ? :(
#17 Oct 12 2010 at 8:30 AM Rating: Excellent
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Wow, that is horrible. :/
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#18 Oct 12 2010 at 8:36 AM Rating: Decent
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Same thing I got. Wonder if they are going to run into legal issues if this keeps up
#19 Oct 12 2010 at 8:37 AM Rating: Good
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317 posts
nirvycn wrote:
We used Click and Buy. It seems to be set up okay on the C+B website. We use these cards for FFXI and Aion - so the cards are working fine.

My wife has just got the following email just now.

Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

Date of Service Termination: 10/12/2010
Service Name: FINAL FANTASY XIV


Does this mean she is banned for good, this is getting rediculous now!??

Help ? :(


Request more information on exactly why you were banned. Also include a note that if your request is not
met that legal action might follow next. You can always contact your credit card company and report it as
fraud and also look into small claims court.

____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#20 Oct 12 2010 at 8:41 AM Rating: Decent
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Ya why the **** wouldn't they just tell you the exact reason for banning you. SE = vague amirite?

There was another thread around here where someone was getting booted offline for using 2 accounts behind the same router or something like that, maybe related :/

#21 Oct 12 2010 at 8:43 AM Rating: Good
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I can't believe SE is pulling the same crap again...
#22 Oct 12 2010 at 8:45 AM Rating: Decent
39 posts
Not trying to be a jerk, just pointing out something lolz on SE's end.

You got suspended a month from now? Post says 11/09/2010 >.>
#23 Oct 12 2010 at 8:47 AM Rating: Excellent
9 posts
deathly809 wrote:
nirvycn wrote:
We used Click and Buy. It seems to be set up okay on the C+B website. We use these cards for FFXI and Aion - so the cards are working fine.

My wife has just got the following email just now.

Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

Date of Service Termination: 10/12/2010
Service Name: FINAL FANTASY XIV


Does this mean she is banned for good, this is getting rediculous now!??

Help ? :(


Request more information on exactly why you were banned. Also include a note that if your request is not
met that legal action might follow next. You can always contact your credit card company and report it as
fraud and also look into small claims court.




My wife has tried to request the reasons for the suspension and then the banning, however they are telling her that as her account is banned she isnt entitled to support and not getting anywhere with them, as we are both at work we cant do much yet. Im Furious though, we spent a fair whack of money only yesterday, and 12 hours later one of us is banned for good, with no explanation given.

I will call them up when home regarding my own account, however i cannot and wont be playing a game without my wife, and im certainly not buying another account from them so she can play with me :(
#24 Oct 12 2010 at 8:49 AM Rating: Good
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SE really should say why!!!!
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#25 Oct 12 2010 at 8:51 AM Rating: Excellent
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Ok, as i was writing the last email i got this :-

So my account is unsuspended, whilst my Wifes is banned. I will be contacting support regarding her account tonight. Is their an esculations line or something i can call? theya re refusing her support now as her accotun type is set to banned. GRrr

Thank you for using the Square Enix Account Management System.

The following service has resumed:

Date of Service Resumption: 10/12/2010
Service Name: FINAL FANTASY XIV

We hope you continue to enjoy FINAL FANTASY XIV!

For inquiries regarding products and services, please visit the Square Enix Support Center.
#26 Oct 12 2010 at 8:52 AM Rating: Decent
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451 posts
nirvycn wrote:
deathly809 wrote:
nirvycn wrote:
We used Click and Buy. It seems to be set up okay on the C+B website. We use these cards for FFXI and Aion - so the cards are working fine.

My wife has just got the following email just now.

Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

Date of Service Termination: 10/12/2010
Service Name: FINAL FANTASY XIV


Does this mean she is banned for good, this is getting rediculous now!??

Help ? :(


Request more information on exactly why you were banned. Also include a note that if your request is not
met that legal action might follow next. You can always contact your credit card company and report it as
fraud and also look into small claims court.




My wife has tried to request the reasons for the suspension and then the banning, however they are telling her that as her account is banned she isnt entitled to support and not getting anywhere with them, as we are both at work we cant do much yet. Im Furious though, we spent a fair whack of money only yesterday, and 12 hours later one of us is banned for good, with no explanation given.

I will call them up when home regarding my own account, however i cannot and wont be playing a game without my wife, and im certainly not buying another account from them so she can play with me :(



Well that really sucks and I can say you have a better temper than me.

SE losing customers left and right because so many people hate the game, and now they are banning the few that actually WANT to play.
#27 Oct 12 2010 at 8:58 AM Rating: Decent
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Quote:
Welcome to my world.. expect to be terminated in 2-3 days


By a T1000 cybernetic organism?

On Topic: Sorry dude, that's a rather pants situation you're in.
#28 Oct 12 2010 at 8:59 AM Rating: Good
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317 posts
nirvycn wrote:
deathly809 wrote:
nirvycn wrote:
We used Click and Buy. It seems to be set up okay on the C+B website. We use these cards for FFXI and Aion - so the cards are working fine.

My wife has just got the following email just now.

Thank you for using the Square Enix Account Management System.

Due to violations of the service agreement, your account for the following service has been terminated.
You will no longer be able to use this service.

Date of Service Termination: 10/12/2010
Service Name: FINAL FANTASY XIV


Does this mean she is banned for good, this is getting rediculous now!??

Help ? :(


Request more information on exactly why you were banned. Also include a note that if your request is not
met that legal action might follow next. You can always contact your credit card company and report it as
fraud and also look into small claims court.




My wife has tried to request the reasons for the suspension and then the banning, however they are telling her that as her account is banned she isnt entitled to support and not getting anywhere with them, as we are both at work we cant do much yet. Im Furious though, we spent a fair whack of money only yesterday, and 12 hours later one of us is banned for good, with no explanation given.

I will call them up when home regarding my own account, however i cannot and wont be playing a game without my wife, and im certainly not buying another account from them so she can play with me :(


At this point contact your credit card company report the purchases as fraud. They cannot sell you a product and the not allow you to use it and not tell you why. If you are mad enough you can even take it to small claims court.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#29 Oct 12 2010 at 9:08 AM Rating: Good
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Quote:
My wife has tried to request the reasons for the suspension and then the banning, however they are telling her that as her account is banned she isnt entitled to support and not getting anywhere with them, as we are both at work we cant do much yet.


I just have to say issues like this are completely absurd. I can't think of nasty enough names to call SE for pulling crap like this.

Let me clarify: I have nothing against an itchy ban trigger if it helps keep the RMT down. But there is NO EXCUSE for not providing immediate support about the banning along with an in depth reason why the account was banned along with a clear remediation path.

SE is a pile of flaming dung for crapping on their customers in this way.

Remember, everyone who reads this --- IT COULD BE YOU NEXT. For real, no one is safe from these evil practices.
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#30 Oct 12 2010 at 9:11 AM Rating: Decent
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Absolutely do not report your purchase as fraud. You will be the one committing fraud if you do this. That pesky TOS you have to agree to says that SE may suspend/ban at any time for any reason. This is not to say they do not make mistakes. Keep trying to communicate with them, but don't think for a second that there is some legal way to get your money back.

Edited, Oct 12th 2010 11:12am by Shadowside
#31 Oct 12 2010 at 9:15 AM Rating: Decent
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Shadowside wrote:
Absolutely do not report your purchase as fraud. You will be the one committing fraud if you do this. That pesky TOS you have to agree to says that SE may suspend/ban at any time for any reason. This is not to say they do not make mistakes. Keep trying to communicate with them, but don't think for a second that there is some legal way to get your money back.

Edited, Oct 12th 2010 11:12am by Shadowside


That is absolutely ridiculous. A company can pretty much sell you something then turn around and say you can't use it for any reason, and you cannot do anything about it. If you think that you are committing fraud by contacting your credit card company then you might want to contact a lawyer if you really feel like it. I am sure the lawyer will say that they must provide a reason for cancellation of service without reimbursement.
____________________________
Caaaaaaaaaaaaaaarl

Carl - "Shhhh, do you hear that? That is the sound of forgiveness."
"That is the sound of people drowning Carl."
Carl - "That is what forgiveness sounds like, screaming and then silence."
#32 Oct 12 2010 at 9:16 AM Rating: Excellent
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Whoever over in SE made the decision to not let people know why they get ban should get arrest by the police, then put in jail for 3 days. When they ask why they are in jail, the respond will be, "I have no idea, but you can find out after 3 days when we release you." On the second day, they are sentence to death and are drag to the shooting range. When they ask what did they do to deserve death? The answer will be, "Since you will be dead anyway, there is no need for you to know anymore."

HOW YOU LIKE THAT? SE?

Edited, Oct 12th 2010 11:17am by OneFatAngel
____________________________
春天不是讀書天,
夏日炎炎正好眠,
等到秋來冬又至,
收拾書包好過年。

#33 Oct 12 2010 at 9:20 AM Rating: Decent
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Is SE really dense enough to treat their remaining customers so poorly after being butchered in every single review?

I really feel for the few of you still playing the game. It is doomed to be a short lived gaming experience, so I wouldn't plan on making FFXIV your MMO home for very long.
#34 Oct 12 2010 at 9:23 AM Rating: Default
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Well like I said before.

Look at the glass half full,

Atleast now you don't have to play FFXIV. As for the money spent, I look at the 2 CE I bought as just costing me 160 bucks slap me out of the fanboi mentality and never have to buy another SE product.
#35 Oct 12 2010 at 9:26 AM Rating: Excellent
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nirvycn wrote:
Ok, as i was writing the last email i got this :-

So my account is unsuspended, whilst my Wifes is banned. I will be contacting support regarding her account tonight. Is their an esculations line or something i can call? theya re refusing her support now as her accotun type is set to banned. GRrr

Thank you for using the Square Enix Account Management System.

The following service has resumed:

Date of Service Resumption: 10/12/2010
Service Name: FINAL FANTASY XIV

We hope you continue to enjoy FINAL FANTASY XIV!

For inquiries regarding products and services, please visit the Square Enix Support Center.


If your call the SE support turns up nothing helpful (extreamly probable, they'll say they can not comment on a different account even if it has the same name, billing address, etc.) then do the following:

1) If you used a credit card to purchase the game itself, file a dispute with your credit card company. Most have a fairly automatd process you can do on their website. This can be hit or miss on if it works (and takes days to resolve) because technically you didn't buy the game from Square-Enix, you bought it from a store and the store didn't do anything wrong (other than sell you a crappy product but...). Some stores won't bother to fight the chargeback, they'll jus chaulk it up as a loss and move on because fighting it will cost them more money. At the very least dispute the <$2 charges click and buy probably charged you to set up your account with SE.

2) File a complaint with the BBB. Again, this is easy to do online, you don't have to call anyone up and explain/argue anything. Some companies care about their BBB ratings (I highly doubt SE does) but you can sometimes get resolution. I did this when I had a problem with WoW and they completely ignored all my tech support e-mails (never once got a response). I filed a complaint with the BBB and suddenly they wanted to help... I also got two weeks of free time added to my account to componsate for being ignored.

3) The ultimate step ... but the most trouble by far. Small claims court. You do not need a lawyer for this, but it is a huge hassle to file all the paper work and does cost some money (which you might get back if the judge rules in your favor). There is a 99.9% chance SE will not show up to the court, but this does not mean you automatically win. You'll still have to convince the judge and if what you've posted is 100% the truth it shouldn't be too hard to do that. You could then be awarded a judgement. The problem is SE still won't pay you back, you'll then have to go back through the court system to get a court order for them to actually pay you the money, but at least the good news is you get interest on the money owed. I don't recommend doing this though, it's for more trouble than it's worth for $50.

4) Blast the game in online reviews, but keep your review civil (instead of nerd rage) so people take it seriously.
#36 Oct 12 2010 at 9:31 AM Rating: Good
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I can't access the TOS right now, but in part 9.3 (if I remember correctly) there is an address you can send a certified letter to, to voice your complaint. Yeah, pretty pathetic. On a side note, this section also comes with a well worded legal side-step to foot you with SE's bill if you seek legal action before doing this.

As for a side note, there is a refund policy listed. If the store you purchased the software from will not accept it back, you can use the instructions on the TOS to request a refund of your money.

And while, in a way, I am a fanboy of SE, and Final Fantasy, I don't think I will invest anymore money in their future games. I am financially committed to this one (unless they decide to ban me, my wife, or my nephew for one of their non-descriptive rules with no explanation).

If all the other problems they have been having weren't bad enough (and most of them could be fixed by updates and/or acceptance of game flaws), apparently random banning, while is 100% avoidable by them, is something they want to explore. It almost seems that they want to see exactly how much people can take before we all leave. I am curious, has anyone seen or heard this happening in any other country? While I don't think it is/will be a US problem, I am curious if we can try and narrow down what it is that SE thinks people are doing that is insta-ban worthy...

Edited, Oct 12th 2010 10:34am by rfolkker
#37 Oct 12 2010 at 9:32 AM Rating: Good
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Shadowside wrote:
Absolutely do not report your purchase as fraud. You will be the one committing fraud if you do this. That pesky TOS you have to agree to says that SE may suspend/ban at any time for any reason. This is not to say they do not make mistakes. Keep trying to communicate with them, but don't think for a second that there is some legal way to get your money back.

Edited, Oct 12th 2010 11:12am by Shadowside


I have to disagree with this. The Credit Card company will not allow someone to steal your money. You are 100% protected by them from situations such as this.

However, if you bought prepaid cards of some type you probably should not dispute them or risk being put on a list at Click and Buy for non-payment. Will SE not allow you to simply cancel the account outright? Then you could make another account on a separate Click and Buy account if you still wanted to.

I think your probelm is somewhere at Click and Buy. I would contact them if you can find a way. Did you go through the account verification process on their website?

I'm very sorry to hear this. It is completely unacceptable.
#39 Oct 12 2010 at 10:14 AM Rating: Good
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spend $80 just to get home and open it to find out you cannot use it. Guess what you cant return it. Nail them for fraud.

Thats like paying someone to build your house but they never show up.
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#40 Oct 12 2010 at 10:30 AM Rating: Decent
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Remember if you don't get the answer you want request talking to a supervisor and their supervisor, rinse repeat.
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#41 Oct 12 2010 at 10:46 AM Rating: Good
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You can't really have them charged with fraud. You bought a product that allows SE to ban people if they feel they have broken the TOS. You did install, setup and play the game (at least for a little while), so they did not sell you a product that was defective. You can however sue them in small claims court, because they will have owed you an explanation that the judge will approve, or civil damages to return your purchase price.
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#42 Oct 12 2010 at 11:08 AM Rating: Decent
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You cant nail them in small claims court. They have the right to ban you for no reason.

Buuuttt

This is the only thing we did last time that seemed to get some semblance of results. http://www.bbb.org/
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#43 Oct 12 2010 at 11:10 AM Rating: Excellent
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dyvidd wrote:
Remember if you don't get the answer you want request talking to a supervisor and their supervisor, rinse repeat.


Ok, this is good advice for 99% of companies, but I don't think you've dealt with SE's customer service.

From personal experience in the past I had 2 FFXI account. One day, one of them said I had no content ID all of the sudden. I tried updating the information and it said the servers were down. I waited until the next day, got the same message. A week later I was still getting the message and I called SE. They told me that message means the servers were down and I'd have to wait "a few hours". Trying to explain I had been waiting for a week the rep kept telling me "that message means the servers are down, you'll have to wait a few hours".

So I ended up going out of town and coming back a few days later, and was still getting the same message. So I called them again and was told the same thing. It was like talking to a robot, the more I explained the situation they kept responding "that message means the registration servers are down". I asked to talk to a supervisor and I remember the lady being rude and in obvious no fear that the message might be listened to by any supervisor, "Sir, I told you what you need to know. I can't help you any more and my manager can not help you. The CEO of the company cannot help you any more. Is there anything else I can do for you?" At this point I'm basically screaming at this lady asking to talk to a manager and the conversation ended with me literally being hung up on.

I don't remember the exact solution, but it was something not obvious going through a different door in PlayOnline. The problem is I only found the solution when asking for help on a FFXI forum. The people who helped me were just fellow XI players, not being paid, while SE itself was treating me like garbage.
#44 Oct 12 2010 at 11:16 AM Rating: Good
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KujaKoF wrote:
You can however sue them in small claims court, because they will have owed you an explanation that the judge will approve, or civil damages to return your purchase price.


Unfortunately they don't even owe you an explanation. The User Agreement that everyone agrees to and no one reads states:

Quote:
SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FINAL FANTASY XIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU.
#45 Oct 12 2010 at 11:17 AM Rating: Decent
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451 posts
I remember when I read they wouldn't be using "Play Online" for this game and I thought, "oh thank god!"

But, they somehow found a way to make PoL look awesome.

Edited, Oct 12th 2010 1:17pm by KristoFurwalken
#46 Oct 12 2010 at 11:18 AM Rating: Decent
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Ilmoran wrote:
KujaKoF wrote:
You can however sue them in small claims court, because they will have owed you an explanation that the judge will approve, or civil damages to return your purchase price.


Unfortunately they don't even owe you an explanation. The User Agreement that everyone agrees to and no one reads states:

Quote:
SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FINAL FANTASY XIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU.


And yet people defend them. People seriously need to stop giving them such reverence and benefits of the doubt when all they do is take advantage of it.
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#47 Oct 12 2010 at 11:25 AM Rating: Excellent
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Ilmoran wrote:
KujaKoF wrote:
You can however sue them in small claims court, because they will have owed you an explanation that the judge will approve, or civil damages to return your purchase price.


Unfortunately they don't even owe you an explanation. The User Agreement that everyone agrees to and no one reads states:

Quote:
SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FINAL FANTASY XIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU.


a TOS is not a legally binding document in every jurisdiction.
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#48 Oct 12 2010 at 11:45 AM Rating: Excellent
9 posts
Well my wife finally got someone to tell her what happened. It seems as we duo'd our first few guild leves she was doing somerthing that was consideredn and exploit - they wouldnt say what it was, and my account too has now been terminated permenantly.

Both my wife and myself have cancelled the transaction on our cards, cancelled the Click and Buy account,and as an aside we have shut our FFXI accounts after 4 years playing it together. The bank have already stopped/reversed the transaction for the game thank god.

Their customer service was appalling and as soon as they realised we had been banned for whatever the **** this exploit was they cut us off and told us they cannot provide support to a banned account. Ten minutes later my own account was Terminated too.

Thanks all for your help, we still really dont know what happened other than they think we were cheaking on the tutorial leve thingy we were doing.

This is the last SE product we are buying.

Edited, Oct 12th 2010 1:45pm by nirvycn
#49 Oct 12 2010 at 11:54 AM Rating: Excellent
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711 posts
Did one of you play as a mage and just spam heal to get extra SP?
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#50 Oct 12 2010 at 11:57 AM Rating: Excellent
42 posts
KujaKoF wrote:
Ilmoran wrote:
KujaKoF wrote:
You can however sue them in small claims court, because they will have owed you an explanation that the judge will approve, or civil damages to return your purchase price.


Unfortunately they don't even owe you an explanation. The User Agreement that everyone agrees to and no one reads states:

Quote:
SQUARE ENIX MAY SUSPEND, TERMINATE, MODIFY, OR DELETE FINAL FANTASY XIV SERVICE ACCOUNTS, CHARACTERS, VIRTUAL GOODS, OR THE SERVICE ALTOGETHER, AT ANY TIME FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE OR LIABILITY TO YOU.


a TOS is not a legally binding document in every jurisdiction.

In fact a lot of US courts are striking down overly-draconian TOS's in recent years. SE needs to make a good faith effort to work out issues with customers - it's not just good business but a lot of consumer protection laws are very clear in that you can't take a consumers money and refuse service without due cause. If anything, to win in court SE would have to explain the reason for failure to provide service (despite their TOS) which is pretty much what OP's on these topics are asking for - and a good faith effort to resolve misunderstandings depending on the reason for failure to provide service.

I'm willing to bet some automated system is to blame considering these weird bans all showed up suddenly on new users no less. Hopefully SE will get a handle on it quickly, it doesn't put them in a good light.
#51 Oct 12 2010 at 11:59 AM Rating: Good
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492 posts
Wait? Wasn't that exploit fixed like a week ago? And your saying you got banned yesterday as well as starting yesterday. Somethings a foot
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