Ok, as i was writing the last email i got this :-
So my account is unsuspended, whilst my Wifes is banned. I will be contacting support regarding her account tonight. Is their an esculations line or something i can call? theya re refusing her support now as her accotun type is set to banned. GRrr
Thank you for using the Square Enix Account Management System.
The following service has resumed:
Date of Service Resumption: 10/12/2010
Service Name: FINAL FANTASY XIV
We hope you continue to enjoy FINAL FANTASY XIV!
For inquiries regarding products and services, please visit the Square Enix Support Center.
If your call the SE support turns up nothing helpful (extreamly probable, they'll say they can not comment on a different account even if it has the same name, billing address, etc.) then do the following:
1) If you used a credit card to purchase the game itself, file a dispute with your credit card company. Most have a fairly automatd process you can do on their website. This can be hit or miss on if it works (and takes days to resolve) because technically you didn't buy the game from Square-Enix, you bought it from a store and the store didn't do anything wrong (other than sell you a crappy product but...). Some stores won't bother to fight the chargeback, they'll jus chaulk it up as a loss and move on because fighting it will cost them more money. At the very least dispute the <$2 charges click and buy probably charged you to set up your account with SE.
2) File a complaint with the BBB. Again, this is easy to do online, you don't have to call anyone up and explain/argue anything. Some companies care about their BBB ratings (I highly doubt SE does) but you can sometimes get resolution. I did this when I had a problem with WoW and they completely ignored all my tech support e-mails (never once got a response). I filed a complaint with the BBB and suddenly they wanted to help... I also got two weeks of free time added to my account to componsate for being ignored.
3) The ultimate step ... but the most trouble by far. Small claims court. You do not need a lawyer for this, but it is a huge hassle to file all the paper work and does cost some money (which you might get back if the judge rules in your favor). There is a 99.9% chance SE will not show up to the court, but this does not mean you automatically win. You'll still have to convince the judge and if what you've posted is 100% the truth it shouldn't be too hard to do that. You could then be awarded a judgement. The problem is SE still won't pay you back, you'll then have to go back through the court system to get a court order for them to actually pay you the money, but at least the good news is you get interest on the money owed. I don't recommend doing this though, it's for more trouble than it's worth for $50.
4) Blast the game in online reviews, but keep your review civil (instead of nerd rage) so people take it seriously.