I don't see how police, constructive criticism necessary helps. If you say "I love this game, I'm gonna keep playing, but I'd like to see X, Y, Z" what motivation does SE have to implement them?
If you say "This game is terribad because of X, Y, and Z and I am canceling after my free 30 days" that sends a pretty strong message - if you want $$$, make the changes.
This is true for customer service in general. If you don't complain, you don't get serviced.
On the other hand, if you make a big stink about it, you will almost always get your way. I'm not saying this is good. It's just the way it is.
Ask youself how all of these problems got through beta testing? Either all the beta testers were all useless fanboys or they did report the issues but SE didn't think they were serious. Why do you suppose they didn't think the issues were serious until paying customers started to complain? Because polite and constructive criticism doesn't get as much as attention as people threatening to take their business elsewhere.
The beta testers did complain. They complained vociferously. The fanboys jumped on them, much like now. The fanboys did nothing but say yah great, It's only a beta. Yah great, go back to WoW. Then it was yah great they will fix everything at release, its only a beta. Go back to WoW its launch, all games have problems at launch, yah great they will fix it in the upcoming patches.
Guess what, I don't want a free month. I want to buy some frickin retainers and a searchable market ward.
You know the complainers actually made a lot of valid points. IGN's review of the game, giving it a 5.5 score only served to emphasize the bad points that these very complaints were talking about. If SE didn't get such bad reviews that underscored the complaints, nothing in this game would be slated for change even though it was pretty obvious to alpha and beta testers that there are several game features that SE has woefully implemented. http://pc.ign.com/articles/112/1123824p1.html
For instance: The market ward system and lack of auction house is terrible; the quests (leves) are boring, repetitive, and limited; the gui interface is slow, unresponsive, and needlessly cluttered; gameplay outside of the main storyline quest lacks any.... well story; FFXIV looks to have been released prematurely and lacks content suitable for parties and that's why nobody parties in this game unless its with someone they already know.
Do you really think SE is giving players an extra free month out of the goodness of their own hearts? Of course not. They know this game is in trouble and it needs fixing. And they aim to fix their bugaboos in that month and hope that players will stick around long enough to see these necessary changes made. Those people who say SE is accountable to nobody is delusional. They are directly accountable to the people who PAY to play their game. This isn't a freely provided service, this is a PAID FOR consumer product. This is SE's way of saying 'my bad', have some more play time, hope you stick around to see us improve this thus far lousy product. http://dualshockers.com/2010/10/15/final-fantasy-xiv-giving-players-more-play-time/ Edited, Oct 15th 2010 5:58pm by goraiden