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Buddy Key is a full copy of the gameFollow

#1 Oct 15 2010 at 10:40 AM Rating: Good
2 posts
I just tried to register my retail key to my buddy key account and it instead created a second account. I went to customer service to get it fixed, and the customer service representative told me that the buddy key is a full copy of the game and that there is nothing they can do to un-register the key that I registered. They can't even move it to another account or anything like that. I'm apparently out $50 for a useless retail copy. Here's the chat log.

Agent Nicole: Regarding the ticket, did you register the Buddy Pass to the Beta account first?
Nyali Llhyen: Yes
Agent Nicole: Okay, when the Buddy Pass is registered, it acts like a regular registration code to the game.
Agent Nicole: That's why when you entered in the registration code for Final Fantasy XIV, it made a new account.
Nyali Llhyen: So are you telling me that it wasn't necessary to purchase a retail copy of the game at all?
Nyali Llhyen: My understanding of a buddy pass is that it's a trial, and the game does need to be purchased to continue playing after the trial
Agent Nicole: The Buddy Pass is an actual registration code to the game so you are able to continue the game on the Buddy Pass as long as you pay for the account.
Agent Nicole: I'm very sorry for the misunderstanding.
Nyali Llhyen: In that case, is there any way to un-register the account key? Since I don't need it
Nyali Llhyen: It does me no good to have two SquareEnix accounts under the same account name, after all
Agent Nicole: Unfortunately once the registration code is registered to an account, there is no way to un-register the code.
Nyali Llhyen: So I'm out $50 for an account and a copy of the game that are useless to me and there's nothing you can do?
Agent Nicole: I'm sorry but since the registration code was registered to the account, according to policy we are not able to issue a refund.
Agent Nicole: I'm very sorry for the inconvenience.
Agent Nicole: Are there any other issues I can assist you with right now, Nyali?
Nyali Llhyen: The key can't even be treanferred to another account?
Agent Nicole: Once the key is on a Square Enix account, there is no way for the key to be transferred to another one.
Nyali Llhyen: I have friends who would like to try the game, if the second account key could be moved to another SquareEnix account they could play
Nyali Llhyen: Even though two keys on one account is useless?
Nyali Llhyen: It's not like I can create characters with the other key and log them in at the same time as my existing character
Agent Nicole: You are actually able to use both service accounts to play at the same time as long as you are playing on different systems.
Nyali Llhyen: How does the game even know which of my two accounts to log in to when I log in?
Agent Nicole: Since you have two XIV service accounts, you are able to put characters on both of them and log in at the same time. You just need to do it from two different systems.
Agent Nicole: The two XIV service accounts act like two different accounts.
Nyali Llhyen: But they're associated with the same login name and password. Does it give me a choice when I log in? Do the characters from both show up on the same character selection screen?
Agent Nicole: What happens is that when you log into the Square Enix account, you are able to choose from one of the XIV service accounts.
Agent Nicole: Since there are two of them, you can log into one XIV service account from one system and the other XIV service account from another system.
Nyali Llhyen: I see.
Agent Nicole: You need two systems (computers) to do this.
Agent Nicole: And you could play both characters at the same time.
Nyali Llhyen: Unfortunately, I have one computer, and don't especially like playing two characters at once, so this doesn't help me. I was hoping I could somehow create a new login and password for the other account so I could share it with a friend
Nyali Llhyen: For obvious account security reasons, I don't want to give my own login and password to a friend
Nyali Llhyen: Since there's nothing that can be done about all of this, does SquareEnix intend to inform other BuddyKey users that they have a full copy of the game and do not need to purchase one? I know I'm not the only one who thought it was only a trial key.
Nyali Llhyen: Every other game, including FFXI, that has had a buddy key made it only a trial. Since it doesn't say anywhere on the buddy key that it's a full copy of the game, I'm sure many others have bought copies of the game that they didn't need.
Agent Nicole: They should have information about the Buddy Pass on the Official Final Fantasy XIV website and on the Square Enix Support site but you should submit Feedback about this on the Support site just in case the information is not there.
Nyali Llhyen: I don't think it's there. I followed the game very closely before launch, and saw nothing of the sort. My fiance and I would only have bought one collector's edition for the two of us if we had known that it worked this way.
Nyali Llhyen: On the official site it says only that there will be no fees billed for the buddy key during the trial, nothing about not having to purchase the game
Nyali Llhyen: I understand that sales probably haven't been as high as SquareEnix would like, but being unclear that the buddy key is a full copy of the game is a rather underhanded way to sell more copies
Agent Nicole: I'm very sorry about the misinformation that was presented. The best thing to do would be to submit Feedback about it on the Support site so that the information could be presented to the company.
Agent Nicole: Do you have any other questions that I could help you with?
Nyali Llhyen: In fact, under the information about the collector's edition features, it says that the buddy key will "invite a friend to play for a limited amount of time"
Nyali Llhyen: That's all. I have to say that this makes me nervous about purchasing SquareEnix products in the future.
Agent Nicole: From as far as we have been told, the Buddy Pass works like a full game. If anything happens, please contact us again so that we can help you.

#2 Oct 15 2010 at 10:51 AM Rating: Good
133 posts
wow lol. Sucks for your situation, but interesting info for others that the people using their buddy keys don't have to buy the game. If this is true, that is. (I am not saying I don't believe you, just that I've seen plenty of support reps be wrong about things)
#3 Oct 15 2010 at 10:54 AM Rating: Good
589 posts
people using their buddy keys don't have to buy the game.

I can confirm this is true. If you have a buddy pass you do NOT need to buy the game. You will have no lolspecial ingame items but hey, you saved $50/$80
#4 Oct 15 2010 at 10:55 AM Rating: Excellent
415 posts
So you basically buy two copies for the price of one.

I don't see how this is a bad thing.
#5 Oct 15 2010 at 10:55 AM Rating: Good
492 posts
Interesting read, i hope its true just told my brother about your chat with the rep (he's used my buddy pass) so he wont have to buy the game himself and just continue to pay to be able to carry on.

Suck's that you lost out on the retail copy now, but you have (hopefully) just helped alot of other people from making the same mistake.
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#6 Oct 15 2010 at 10:57 AM Rating: Decent
462 posts
So you're crying because you got a free game.... and then went out and bought another copy... and are upset because you spent $50 on a game.... that you would of had to pay for either way....

And being a jerk to the customer service is just dumb... If anything the buddy pass is having S-E sell LESS copies...
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#7 Oct 15 2010 at 11:02 AM Rating: Good
2,742 posts
Yeah, the buddy pass is the full game. Since it allows you to add the FFXIV service to your SE account.
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#8 Oct 15 2010 at 11:21 AM Rating: Decent
2,214 posts
I accidently registered my game with the buddy pass, rather than the game reg code, and I have my onion helm, my swift shoes, and my asuran gauntlets... And apparently my registration code:P.
#9 Oct 15 2010 at 11:23 AM Rating: Decent
2,742 posts
Buddy pass is a full registration code. It is just called buddy code... though I am not sure if the registration code will allow you the few days earlier log in that CE does.

Which means you can attach any item to it as you see fit.
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#10 Oct 15 2010 at 11:25 AM Rating: Good
2,869 posts
Yep, Buddy Key is just a second registration code. It's intended to let people who did buy a copy of the game give one reg key away to a friend (who S-E hopes will continue to play and generate monthly subscription fees). Makes a lot of sense for S-E, since they make a lot more money on ongoing subscriptions than they do on retail sales of a box and DVD.

Worked great for me too, since my wife and I both wanted to play.
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#11 Oct 15 2010 at 11:43 AM Rating: Good
634 posts
I think even in FFXI buddy passes were full accounts. Only difference is they had no expansions. Since this game is new, there aren't any.


Edited, Oct 15th 2010 1:43pm by Roin
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#12 Oct 15 2010 at 2:27 PM Rating: Decent
9,997 posts
That would be great news if they had made it clear from the beginning, but I guess that means less profit for them. I also bought another copy that I don't need.
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#13 Oct 15 2010 at 2:51 PM Rating: Decent
350 posts
Kachi wrote:
That would be great news if they had made it clear from the beginning, but I guess that means less profit for them. I also bought another copy that I don't need.

Same here, I bought 2 copies because all the information I read about pre-ordering the CE was that the buddy pass only worked for 30 days and then expired and the person would have to buy a retail copy for the game to continue playing. SE had really bad communication about this (what's new?).

Well, I might ebay one of my buddy passes then... I already gave my other one away.

Actually, this makes sense because, when I gave my friend my buddy key, he said we was reluctant to use it because it was asking for his credit card info... which at the time we thought doesn't make any sense because it should only last for a free 30 days... well now it makes more sense

Edited, Oct 15th 2010 1:54pm by Cyiode
#14 Oct 15 2010 at 3:39 PM Rating: Decent
So... wait, the Buddy Key is essentially another FFXIV account? I could of sworn I heard it was meant to be just a trial type. In other words, once the trial (30 days free) was up the key would simply disappear, you'd have to buy another copy of the game if you wanna keep playing from there on.

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#15 Oct 15 2010 at 3:53 PM Rating: Decent
2,742 posts
On the SE advertisement it literally said it allows you to play for 30 days then you need to purchase one for yourself.

But that is a mistake :) It is a full blown account that will not expire.
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#16 Oct 15 2010 at 7:16 PM Rating: Decent
924 posts
XI Buddy Key = full game, so this one should be as well, which is awesome.

They didn't lose a lot of money doing that. They only had 10,000 CE for Canada at least, so if those people play for a few years it outweighs the loss of 50$ for the disk. :)
Like Final Fantasy XI, the game specs will be extremely high for the time, but in about 5 years, an average machine can run it on max settings with little to no issues. Tanaka also expressed interest in making a benchmark program available.

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#17 Oct 15 2010 at 7:31 PM Rating: Default
69 posts
LOL this is jokes.

Really cool idea to give the full retail game as a buddy pass. Thats legit.
#18 Oct 15 2010 at 8:07 PM Rating: Decent
1 post
my friend gave me his buddy key, i made my SEnix account and i cannot figure out where to register it, it try to add service but it says the code he gave me is not right, and he says that he gave me the right code. could you assist me as to where i register this code, iam torrenting a copy of the game already
#19 Oct 15 2010 at 8:42 PM Rating: Decent
32 posts
On the other hand, here's the response I received from customer service back at the beginning of the month:
Dear Customer,

Regarding your request for account support. Please find your answer below.

Thank you for your interest in FINAL FANTASY XIV.

In order to continue to play FINAL FANTASY XIV after the Buddy Pass expires, a FINAL FANTASY XIV registration code is required. The FINAL FANTASY XIV registration code is obtained by purchasing an official copy of FINAL FANTASY XIV. For more information regarding where you can purchase a copy of FINAL FANTASY XIV, please visit the official site at

Thank you for contacting the SQUARE ENIX Support Center.

My question (which wasn't included with SE's response) was simply "Once the buddy key expires, will I need to buy a copy of the game to continue using the account."

While I'm not surprised that there are different responses from different customer service reps, it'll be interesting to see what _actually_ happens later this month.
#20 Oct 15 2010 at 8:45 PM Rating: Excellent
281 posts
This is truuuuue~~~, i had asked about this and the representative said that he needed to find out himself what exactly happens after the 30 days. Later on i got an email from SE concerning my question and they said that i will need to pay monthly to continue playing and that i will not lose my character nor would i have to purchase a full copy of the game~~~~

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#21 Oct 15 2010 at 8:58 PM Rating: Default
696 posts
Sadly it looks like you got cold shouldered. It's sad but you really do have to be a ******** to a lot of these reps. They get phone calls every day all day like this. You have to make them feel stupid when they should feel stupid. Like where she brushed you off like well let us know what we can help you with later. I def woulda had to have a round about what did you help me with now? You've speculated that you have information posted that you do not have. I have a problem. You have fixed no problems. You need to fix my problem then you can start on with that talk otherwise put me on with whoever is running the show there...etc. Sadly a lot of these people are dumb as dirt and you have to break it down barney style or you'll get broken down shotgun style.
#22 Oct 15 2010 at 9:14 PM Rating: Default
69 posts
You make more assumptions then anything, you treat customer services like this and they will treat you back the same way tenfold.

You make more headway being nice to people in customer service, no matter how snotty, rude or upset the person on the other line sounds...

That being said, you obviously have never done customer service so I cant blame you for thinking that way.
#23 Oct 15 2010 at 11:52 PM Rating: Default
696 posts
Dartagon wrote:
You make more assumptions then anything, you treat customer services like this and they will treat you back the same way tenfold.

You make more headway being nice to people in customer service, no matter how snotty, rude or upset the person on the other line sounds...

That being said, you obviously have never done customer service so I cant blame you for thinking that way.

Actually, I do it daily. Mine is face to face as a technician. Most 1st level customer support are retards with manuals tho. They do not know the product they do not know the service and they do not care. That was blatantly obvious in the OP conversation. If you saw merit in what that support person did and you are customer support you are terrible. NO exceptions. I didn't say cuss at them and be unprofessional. I said be a ******** about it. Make them see where they are ******** the pooch on this deal and DE-FREAKING-MAND an answer and a fix. If the monkey with the answer book can't give you an answer, time to talk to his boss. If needed talk to the manager of the division.

I actually typically get paid by the customer to make these support calls for them if they are needed because I will make it happen. If only everything was in my hands eh? What do I do? I ask to be transferred directly to the engineering department. I don't need some mini wage with a computer to waste 45 minutes of my time to tell me what I told him when we got on the phone. Is the customer happy to see me pressing the issue? Yep. Do I get the problem solved? Yep. I would quite honestly at least attempt to get the person on this particular computer support case fired. That is the opposite of support and frankly makes the company look like steaming dog ******
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