I am not going to "flame on" like the human torch about this post, but I wanted to say...
That Chris is a real player! not a npc.. do you get it??? A search or an auction house would ruin this.. and I don't want them to change it!
I made a ton of friends through the AH in ffxi. By paying attention to who sold what to me and if they sold it fair, I would check the sales record and /tell those players for a deal. AH -> friends -> private sale. Also, I don't see a player's name on a retainer, so I really don't know who owns that NPC to /tell them I want to do private business with them. I could buy something from my gf and not even know it was her because I don't know her retainer's name...
Okay, and if these people don't want any of this, including you. Then go play a different mmorpg where everything is easy to get. This is where ffxiv could of succeeded passed other mmorpg's.
The resorting to "play it this way or go home" is equivalent to cussing someone out on a forum. When you resort to the "i'm gonna tell you what to do" reply, you have lost your grasp on the subject and your resource well has run dry. Players do have a right to comment on the status of the product they are purchasing. Ultimately it is up to the provider to determine if they want to listen or not. Just because they had a vision and want us to adhere to it, doesn't mean we can't give criticism. I think the majority of the AH wanters would be ok if the retainer system was fixed to allow easy browsing. The problem is NOT THE NEW IDEA but HOW POORLY THAT IDEA WAS IMPLEMENTED. You can't fault people for wanting a service that is polished over one that is jagged and unclean.
We do have the right to walk away from the game, but we as buyers have a right to give feedback as well. Some of us are more tactful than others. We aren't whining because we hate the game, we are commenting because we love the game and want it to succeed.
You, OP, also have to take into consideration that the "complaining" that is being done has so far driven the updates and corrections that are increasing the quality of gameplay. We have voices, so naturally, we like to be heard.