I'm curious if anyone has actually had a one-to-one conversation with a GM in this game yet? I know this was fairly common in FFXI, but a recent experience makes me wonder if this occurs in this game?
My husband correctly exited the game one night. The next day, he would immediately get the 3102 error code as soon as he selected his character to log in. Tried everything to no avail. I was able to log in on my PC and his, but unable to log in which his character on either PC, so it definitely was on SE's end. Contacted customer service. They said to have me contact a GM to tell them his character was stuck, even though his character wasn't technically visible to anyone. You'd think that a 21 hour lapse since his last logout would result in him being exited somehow from the game, but apparently not.
About 1/2 hour later, receive message from GM to call CS. Now, this message was noted by a flashing envelope icon in the upper left corner of my screen. When clicked on, it brought up the box that would be used for the Service Desk. So I replied that CS has told us to ask a GM to unstick him. Again, they replied to call CS. Called CS back, they said to contact GM again and request to be unstuck. Again, GM said to contact CS or the support web page. Replied again that we had already contacted CS and troubleshooted and that a GM was to unstick him. Again, message from GM to call CS. Called CS one more time (it's now 5 minutes until they close!) and they said to contact GM. As I'm about to reply once again to GM, he is finally able to log in. However, next morning, I received another reply from GM to contact CS for help.
I never was able to explain on a personal face-to-face encounter everything that was happening. Just received cut and pasted replies from a GM.
So has anyone actually seen or personally talked to a GM in this game?
I also find it incomprehensible that CS has no way to actually contacting a GM themselves, but, hey, it is Square.