Daimakaicho, Eater of Souls wrote:
Speaking quite frankly, this is probably exactly what SE had in mind when they developed the Crysta system. It's the same idea as putting money on a gift card; once it's on there, the company has earned their money whether you use it or not. That's why companies love doing that sort of thing. Unfortunately, you are probably out of luck. I hope you can get it worked out, but it would take some pretty impressive customer service on SE's part to allow that.
It is called scrip and it an easy way for a company to avoid a lot of taxation and sale issues. Wii, Xbox point cards, or various other game cards are all scrip. Basically at time of purchase the sales tax and other legalities are done by the billing company for the region (or whoever sold the Ultimate Game Card etc). This lets provider (SE) use a single in company billing system across regions without having to mess with a lot of rather complicated issues such as VAT. Since taxes and sales laws can vary by county this saves a lot of money for the provider since they are not technically selling the scrip (even buying from SE is technically a spin off company of SE USA something). This also causes the hitch of once the scrip is redeemed it cannot be returned by SE as they did not sell the scrip only allowed the redemption.
In someways it makes it easier for the consumer, but in others it can bite you in the rump if you are unhappy with a service. Personally I prefer to buy scrip and not have my credit card directly associated with any online game, but I have been the victim of suspicious re-billing errors by some other MMO providers. Course the rub is that I bought a $20 game card to buy crysta and unless the November helps significantly I will not get the full value from that scrip purchase.