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SERIOUS ISSUE: CHARACTER DATA LOSTFollow

#1 Nov 05 2010 at 2:33 PM Rating: Decent
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I am extremely ****** off today. Yesterday I was soloing around Skull Valley, subsequently I ended up with a random boot from the server. I decided to just leave my computer and return later.

I returned just a little while ago to find my characters missing from the login page. My data is lost and all I have are two open character slots set for NEW characters and not my two accounts under the names Jiriso Morovar and Vrenz Karofin.

Has anyone encountered a similar problem, if so please let me know if this is something SE is fixing.
#2 Nov 05 2010 at 2:36 PM Rating: Good
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Contact SE support
#3 Nov 05 2010 at 2:37 PM Rating: Good
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Cyiode wrote:
Contact SE support

lol ya that always goes so well.

Anyways hope you DO get some help and let us know.

Edited, Nov 5th 2010 2:38pm by TheRealLusent
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#4 Nov 05 2010 at 2:59 PM Rating: Default
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restart pc >.>
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#5 Nov 05 2010 at 3:05 PM Rating: Decent
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What's your character's name..?
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#6 Nov 05 2010 at 3:09 PM Rating: Decent
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ThergreaC wrote:

under the names Jiriso Morovar and Vrenz Karofin.



Both characters appear in the lodestone if you search for them, in saronia world. So your data is not lost. should be some other issue, could be even your computer data, a missing file, or somethingb else.
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#7 Nov 05 2010 at 3:24 PM Rating: Decent
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Although the characters appear to exist on the lodestone, they are seemingly disconnected from my account. I am filing a bug report with SE as they begin to restore my characters to my account. If this issue persists with anyone else I have been informed to suggest that you immediately contact FFXIV support via phone.

Make sure that you submit a ticket and have the ticket number ready when calling. REMEMBER to log into your account on the support page or you will have to resend the ticket number and wait for a representative all over again after your initial phone call.

Character data is saved on the FFXIV servers and is not part of the files on one's PC.
#8 Nov 05 2010 at 3:31 PM Rating: Decent
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restart pc >.>
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FFXI 75rdm 75 war 37 blm 37whm 56mnk 32 blu (Temporarily Retired)

FFXIV Rabanastre: Lolita Conplex deleted. misfits ls used me gave em all my stuff being a good guildie then they riddiculed me til i quit.. stay away from

#9 Nov 05 2010 at 3:39 PM Rating: Default
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your @#%^ed, there not giving you back anything. when was the last time you logged out? cuz when a sever like this crashes it sets you back to your last logout, cuz thats when it saves. well even people who been banned show up in lodestone.

Edited, Nov 5th 2010 5:40pm by mitmystria

Edited, Nov 5th 2010 5:42pm by mitmystria
#10 Nov 05 2010 at 3:42 PM Rating: Decent
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Quite odd that you're still on Lodestone. Looks like you've put quite a bit of work into your characters; it'd be a shame to loose them. Hope you're able to get this sorted out soon.

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FFXI: Luk 75 Hume Beastmaster Gilgamesh / Tehbst 85 Taru Beastmaster Ifrit
#11 Nov 05 2010 at 3:50 PM Rating: Decent
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Assuming it works like the SE website system on FFXI lodestone takes snapshots of the data of your character at set times, just cause it shows up on lodestone doesn't mean the character still exists. Contact SE and ask them to investigate.
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#12 Nov 05 2010 at 3:50 PM Rating: Decent
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They have stated that within the next 15 minutes my characters should be restored to their previous glory in my account. Apparently there is a new bug to worry about. Although your character data remains existing on the FFXIV servers, this does not guarantee that they remain attached to your Square Enix FFXIV account.

The bug apparently disconnects one's character data from one's service account. It may start to happen to other people or it may be an isolated incident I really don't know yet.

Good luck and happy hunting out there in Eorzea. Don't pay any mind to the quitters and non-believers. The game is extremely fun and entertaining and I have found it SOO easy to get by with my linkshell and my own merits.
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