First time player of FFXIV here. I installed the game, registered: showing "Account Basic Service" and "Final Fantasy XIV" service, and purchased the 1299 crystal (though it was discounted for my first month). I am also running ver.220.127.116.11
Basically when I enter my login information. I go to press 'Play'(It also says Square Enix Account Management System on that page), the main window is about to open but I get the "Final Fantasy XIV has stopped working" page.
I am running Windows 7 64bit Professional on a 4GB RAM laptop. Plenty of space/power.
Problem Event Name: APPCRASH
Application Name: ffxivgame.exe
Application Version: 18.104.22.168
Application Timestamp: 4cc5f2c7
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7600.16385
Fault Module Timestamp: 4a5bda6f
Exception Code: c0000005
Exception Offset: 0000a04c
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
In Visual Studios after debugging I get:
Unhandled exception at 0x75f6a04c in ffxivgame.exe: 0xC0000005: Access violation reading location 0x199a8000.
If anyone could help me, I'd greatly appreciate it. Thanks for your time.
P.S. Just for future reference. I found how to Contact Technical Support and I submitted a ticket. But if anyone has experience with this or is able to recognize Hexadecimal code errors, please speak up. I think this maybe related to a memory location problem in my address space, which may require me to uninstall and try again. But I don't want to redownload/reinstall everything if it's a simple error on my part.
Edited, Nov 7th 2010 12:46am by KrissyJ