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#1 Nov 07 2010 at 6:45 AM Rating: Decent
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169 posts
Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxivgame.exe
Application Version: 1.0.0.0
Application Timestamp: 4cc5f2c7
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.6002.18005
Fault Module Timestamp: 49e0379e
Exception Code: c0000005
Exception Offset: 0000a3de


Anyone have any remote idea what is causing this? I can't seem to get the game to fire up on my laptop. Spec's are good enough to run it on medium settings according too FF benchmark tool, but everytime I get the the Square Enix splash screen, this message stops me from progressing.

Any clues please anyone?
#2 Nov 07 2010 at 6:56 AM Rating: Good
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Not completely sure it could be related to C++ wait until someone who may have experienced the issue posts. I found this

http://social.answers.microsoft.com/Forums/en-US/vistagaming/thread/383ae3e6-b693-4db4-bc59-d923c595322e

And here on Zam which also suggests a C++ Issue

http://ffxiv.zam.com/forum.html?forum=152&mid=1283281931323545475

Good luck.
#3 Nov 07 2010 at 7:26 AM Rating: Decent
10 posts
I had this error last night and it's my first time logging in to the game. Is this your first time play FF14?
It could be that it our GPU's aren't strong enough. I am using:

(GPU)Display Adapter: Mobile Intel® 4 Series Express Chipset Family
CPU: Intel Core 2 Duo CPU T6400 @ 2.00GHz

Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxivgame.exe
Application Version: 1.0.0.0
Application Timestamp: 4cc5f2c7
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7600.16385
Fault Module Timestamp: 4a5bda6f
Exception Code: c0000005
Exception Offset: 0000a04c
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

In Visual Studios after debugging I get:

Unhandled exception at 0x75f6a04c in ffxivgame.exe: 0xC0000005: Access violation reading location 0x199a8000.


#4 Nov 07 2010 at 1:57 PM Rating: Decent
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169 posts
Sigh, wth, seriously.

I can't even run the benchmark tool ethier.

Problem signature:
Problem Event Name: APPCRASH
Application Name: FFXivWinBenchmark.exe
Application Version: 1.0.0.0
Application Timestamp: 4c1582b9
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.6002.18005
Fault Module Timestamp: 49e0379e
Exception Code: c0000005
Exception Offset: 0000a3da


msvcrt.dll is the culprit and I have no idea how to fix it. The posts above didn't help because it looks like the people with the same issue haven't fixed thiers ethier yet OR just haven't posted it being fixed.

I have tried everything.

I checked the Installation details in FFXIV config on both my main system and my laptop, seen it was missing c++. Installed that and every single solitary Windows update that was recommended in Italic.

Reinstalled DirectX 9.0c.

Reinstalled the game.

Ran sfc /scan now. No found problems.

Tried to run game, same error as the first in the OP and still getting the same error as above in this post when trying to launch the Benchmark tool.
#5 Nov 07 2010 at 2:15 PM Rating: Decent
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"msvcrt.dll" errors are caused by an issue with your registry files. Most of the time its a missing file, entry path, or virus that is hiding elsewhere and ******** with your registry so that it can remain hidden.
I suggest running a registry cleaner, 5 different virus and malware scanners, and deleting your temp folders if possible, and then reinstalling the game. Nothing else I can really think of off the top of my head.
#6 Nov 07 2010 at 2:23 PM Rating: Decent
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169 posts
Uryuu wrote:
"msvcrt.dll" errors are caused by an issue with your registry files. Most of the time its a missing file, entry path, or virus that is hiding elsewhere and ******** with your registry so that it can remain hidden.
I suggest running a registry cleaner, 5 different virus and malware scanners, and deleting your temp folders if possible, and then reinstalling the game. Nothing else I can really think of off the top of my head.


Already done all that, several times. I have literally been at this for the past 7 hours, no joke.

I just found an update to DirectX 9.0c I am going to try. If this doesn't work, well, $1000 Laptop isn't good enough I guess.
#7 Nov 07 2010 at 2:25 PM Rating: Decent
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Please post your laptop specs and driver versions so we have a little more to work with.

Krissj,
FFXIV won't work with an intel 4 gpu.
#8 Nov 07 2010 at 2:59 PM Rating: Decent
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169 posts
http://www.mytoshiba.com.au/support/notebooks/satellite/pro/l300/pslb9a-064002/specifications

------------------
System Information
------------------
Time of this report: 11/8/2010, 07:10:27
Machine name:
Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite Pro L300
BIOS: InsydeH2O Version 1.90
Processor: Intel(R) Core(TM)2 Duo CPU T6670 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 3964MB RAM
Page File: 1284MB used, 6821MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode


------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_FF661179&REV_07
Display Memory: 1759 MB
Dedicated Memory: 128 MB
Shared Memory: 1631 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd64.dll,igd10umd64.dll
Driver Version: 7.15.0010.1502 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 6/12/2008 21:51:32, 4806144 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-6902-11CF-1777-6CDFA7C2CA35}
Vendor ID: 0x8086
Device ID: 0x2A42
SubSys ID: 0xFF661179
Revision ID: 0x0007
Revision ID: 0x0007
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

All the details required are here.

Going through the research I have here, most people who are having issues with laptops I assume is because laptops are mainly localized for the regions they are designed for and driver support is very minimal. For example, last driver support for my systems GPU was 2008 and if I goto Intel to try and force a download, it won't let me and tells me I have a customized driver specifically built for this machine.

In doing this, is likely where majority of our problems are I would say.

I am chalking this one upto my Card: Mobile Intel(R) 4 Series Express Chipset Family
intergrated GPU on my Laptop can't handle the game, can't even handle the benchmark test!!!!! Reason I have come to this conclusion is because other people with laptops who have a hardware GPU installed on thier laptops have overcome this error by forcing the system to use the installed hardware. Why they don't have this set as thier default display hardware I do not know, but however, it has worked. Also, the Mobile Intel(R) 4 Series Express Chipset Family are AGP video chips, not cards, seriously outdated technology.

I however, do not have a GPU laying around to test it or the money to do it, I don't even know if I can install one in this laptop.

How do I check the error reports in Windows? I can't remember where to find that info.

Edited, Nov 7th 2010 4:02pm by Taemek

Edited, Nov 7th 2010 4:04pm by Taemek
#9 Nov 07 2010 at 7:46 PM Rating: Good
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You don't have any other apps crashing? No other stability problems?

Have you run through memtest86+ for a few hours to see if it picks up a bit of memory corruption from bad RAM timings or voltage?

For me, FFXIV crashes about once a week.. I think that's pretty normal...

Edited, Nov 7th 2010 8:47pm by Sidicas
#10 Nov 07 2010 at 10:20 PM Rating: Decent
Edited by bsphil
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21,739 posts
You cannot run FFXIV on that laptop because of the integrated GPU.
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Almalieque wrote:
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#11 Nov 08 2010 at 1:17 AM Rating: Decent
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169 posts
Sidicas wrote:
You don't have any other apps crashing? No other stability problems?

Have you run through memtest86+ for a few hours to see if it picks up a bit of memory corruption from bad RAM timings or voltage?

For me, FFXIV crashes about once a week.. I think that's pretty normal...

Edited, Nov 7th 2010 8:47pm by Sidicas


I can run Aion with this laptop, so I should be able to at least run FFXIV on minimal settings, however, as the above poster pointed out and myself further above, I am pretty sure that those having this issue, is due to intergrated GPU's mainly.
#12 Nov 08 2010 at 6:56 AM Rating: Good
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473 posts
I dunno since patching my nvidia 260's to the newest driver this game hangs after an hour like clock work. I am trying to find the drivers from before the .69 ones came out. I want to use those again they feel more stable. Or it could be from the latest patch SE did to the game.

What ever it is anytime i get into a party with more than 10 people five minutes in my whole comp just hangs. Which it didn't do before :(
#13 Dec 04 2010 at 1:18 AM Rating: Default
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169 posts
So I just got home from a business trip yesterday and went to download the changes and being excited to try it out, couldn't wait.

Low and behold, now both my systems cannot play it due to this bs error. So I decided to try and load it up on my wifes system, same issue.

Problem Event Name: APPCRASH
Application Name: ffxivgame.exe
Application Version: 1.0.0.0
Application Timestamp: 4cf3e453
Fault Module: nvd3dum.dll
Fault Version: 8.16.11.9062



I have 3 systems all suffering from this same issue now......I believe from this information that I need to update ny video drivers, HOWEVER, I play other games that require me to use this driver, the driver version can be seen in this fault message under Fault Version, that is Nvidia's 190.62 version. If I go above this driver version, the other games I play, become unplayable.

My main system before I downloaded the patches was FINE using this driver version! Now, after downloading the pacthes, I cannot play.

Seeing as though I have searched high and low for a fix to this issue, the information I did find, no one was able to resolve thier issue, reinstalling several times in hopes something magical would happen and spending literally 30 odd hours trying to find and work a fix to this issue, I think I am going to call it quits.

If anyone has a fix for this bs error, please let us all know.
#14 Dec 04 2010 at 9:15 AM Rating: Good
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170 posts
That GPU cannot handle FFXIV, it doesn't matter if you can play Aion or not. If you cannot even get the benchmark to work then you won't be playing FFXIV. Integrated GPUs simply cannot handle FFXIV well. Its not just a driver issue, it is a hardware one.
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#15 Dec 04 2010 at 10:42 AM Rating: Decent
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I had the same chipset... would run Aion fine... would run STO beautifully... I actually got the benchmark to run for about .1 seconds before the graphics driver crashed and will no longer work anymore, nor will it attempt to load a new driver in any form.

Will NOT run FFXIV. Just isn't going to happen. I'm sorry, I had this same problem for a month on these forums... I just couldn't believe FFXIV was so high end intensive that it wouldn't run on my machine no matter how much RAM or hax or settings adjustments I threw at it.

I ended up tossing way too much money at a Qosmio. Runs very well. Playing FFXIV in bed is pure luxury and I love every second of it. Your current machine isn't upgradable in the graphics department... you are basically going to have to start over.

Edited, Dec 4th 2010 10:44am by Catrim
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#16 Dec 04 2010 at 10:47 AM Rating: Decent
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696 posts
For your nvd3dum.dll issue it is a video driver issue but in a way it may be the video card itself that can't handle/has bugs with some of the new settings that were introduced in the patch. BEst thing I can tell you is go to config and play turn off the shiny toys until you get results. I'll look more into the nvd3dum.dll error. I have only found it in other games and it seems to be shader issue. Would help a bit to know system specs of the machines used. I'd def start with config and turn off anything that looks different or was said to have been adjusted.
#17 Dec 04 2010 at 11:18 AM Rating: Default
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169 posts
My main system has SLi 285's, hardly doubt it's an issue.

Am downloading the new drivers now to see if they work with all games, if they don't however, it will be bye bye to FFXIV for me unfortunately as I have a few games I play more often then FFXIV. 8- (.
#18 Dec 04 2010 at 2:04 PM Rating: Good
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170 posts
Intel G45/G43 Express Chipset is what you have... The M designates its a laptop but that aside on passmark it rates a mere 200 when any card capable of running FFXIV requires 1000+, even the 5770 makes only 1601 rating on passmark and that is why your card won't play FFXIV.

Integrated cards CAN'T play current gen games! It will work for WoW and such, but even Aion is not nearly the same as FFXIV in graphics and processing demands. After all, FF14 recommends an i7 core to play it. Your puny card could only dream about getting the benchmark to run.
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#19 Dec 04 2010 at 4:13 PM Rating: Decent
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696 posts
Taemek wrote:
My main system has SLi 285's, hardly doubt it's an issue.

Am downloading the new drivers now to see if they work with all games, if they don't however, it will be bye bye to FFXIV for me unfortunately as I have a few games I play more often then FFXIV. 8- (.



Ok I was short on time and didnt put this thread together well.

You have more than 1 issue. You have 1 system that won't runt he game at all I'm pretty sure. You have one system with this problem:http://ffxiv.zam.com/forum.html?forum=152&mid=12852064016971620#msg1285214578155211168 Look for my post in that link. It will contain a quote with the fix. That problem was solved forever ago.

I have no idea what computer is having what issue as you have 1 issue conducive to a computer that can;t handle the game(Laptop with integrated graphics) 1 error that seems be to a 2nd laptop that just doesn't have the graphics card switched on as per the link above(if you only have 1 laptop and it is throwing the driver error and the msvcrt.dll error at different times I'm pretty sure it won't run.)
and.... one running sli 285's? What issue is that having?

It isn't clear to me what machine is having what issue. tried to make sense of it but not enough info yet. if you could give a list by computer then error maybe i can help you nail down the problem with each.
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