So i can tell them how much they suck ?
1. No they do not since this game is played across the globe and in 4 different languages, I believe it is a policy. At least that's what they say.
2. They do browse these forums so be constructive and they may read your post. Or blog on the lodestone website and they may check it out. Otherwise if you're looking to add to the complaint pile you are about 2 months to late. Enjoy the Karma bomb.