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HACKED! so now what?Follow

#1 Nov 19 2010 at 11:36 AM Rating: Default
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I logged in today to find myself in a whole different area to where i logged off.

Gil - Gone
Items - Gone

LS members spotted me on around 12 hours ago (would be around 6am here) so i am well asleep then and soon to go to work.

Please does anyone know what i can do? I tried a GM but I got an auto response saying "sorry we cant help"
#2 Nov 19 2010 at 11:39 AM Rating: Decent
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This isnt a GM issue
you need to call SE customer support

also, id clean your system, you may be being keylogged
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#3 Nov 19 2010 at 11:39 AM Rating: Excellent
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First thing I would do is scan your computer for viruses and spyware.

Do you have a Square Enix security token?
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#4 Nov 19 2010 at 11:45 AM Rating: Decent
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I'd contact SE, a crime was committed. They have logs they can check, see what IP addresses were used, see who you traded with etc.

Oh, and make a list of the websites you've visited, and let us know the results on the scans.
#5 Nov 19 2010 at 11:48 AM Rating: Decent
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Ponderosa wrote:
I'd contact SE, a crime was committed. They have logs they can check, see what IP addresses were used, see who you traded with etc.

Oh, and make a list of the websites you've visited, and let us know the results on the scans.


you do realize SE will not give him any of the info in their findings, the best they will do for him is restore his character to what it had.....
which is about all he will be able to tell us

they dont tell you who did it
they wont tell you if they caught them or what actions they took
they wont tell you anything

this is the general policy of every mmo out there, or any service in general online, its all about privacy, they still cant violate the privacy of those they investigate, unless a subpena is issued on the matter cuz charges are being filed somewhere
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#6 Nov 19 2010 at 11:50 AM Rating: Decent
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i aint bothered about the who, im sure they will get caught. Just i lost alot of stuff and honistly i hope SE have a good customer service.....just trying to find the number
#7 Nov 19 2010 at 11:52 AM Rating: Default
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wallace87 wrote:
i aint bothered about the who, im sure they will get caught. Just i lost alot of stuff and honistly i hope SE have a good customer service.....just trying to find the number


as your looking for it, a few things youll also need to do

1) virus scans/etc

AFTER you check to make sure your system is fully clean

2) change ALL your passwords everywhere. dont do this first, cuz obviously if your keylogged its pointless

3) perhaps look at everywhere you visit and rethink going to any site that is questionable, and if your a downloader, stop using friggin torrents, i swear most people get there keyloggers there
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#8 Nov 19 2010 at 11:53 AM Rating: Good
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i hope SE have a good customer service...


I will pray for you...your going to need it.
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#9 Nov 19 2010 at 11:53 AM Rating: Default
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SE and good customer service? Good luck with that, but honestly don't waste your time. They won't help you.
#10 Nov 19 2010 at 11:59 AM Rating: Decent
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Ralrra wrote:
First thing I would do is scan your computer for viruses and spyware.

Do you have a Square Enix security token?


If he had a security token there would of been no way for them to breech the account.

Also, keylogers are specific. This means you had to have been downloading something that requires you to access your SE account to use. What did you download? XD
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#11 Nov 19 2010 at 12:04 PM Rating: Decent
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LyleVertigo wrote:

If he had a security token there would of been no way for them to breech the account.


This is not true. WoW security tokens were hacked before, so it is possible.

Edited, Nov 19th 2010 1:04pm by Shijou
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#12 Nov 19 2010 at 12:07 PM Rating: Decent
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Try this:

go to the lodestone website and select support center then report to special task force

#13 Nov 19 2010 at 12:08 PM Rating: Decent
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i am very careful with my PC this PC i ONLY use for skype, FFXIV, youtube, vent, i downloaded nothing other than that.
I have been around ZAM, and Wiki and erozopedia (spelling) and such for info on items but i dont even watch videos on this thing.

All media is on my laptop.

Oh and regards to the customer service i have 3 options

Email - Response is 9-6 Mon-Fri GMT
Online Chat - Response is 9-6 Mon-Fri GMT
Phone - Response is 9-6 Mon-Fri GMT

So if you work like myself.......LOL @ YOU

As for virus scans i had norton but it appears that ran out (which honistly i didnt know) **** a pop up would be nice >.>

And i got lol windows defender etc

I downloaded AVG and yes i have a virus or 2. I dont know where i picked this up though as i say im fairly stricked on this PC and i have the log in passworded and my flat mate would not use this or try to hack into my PC to do anything.


Thanks for your responses :)

I will i guess try and get this fixed and again post with my epic tale of fighting SE for customer service
#14 Nov 19 2010 at 12:11 PM Rating: Decent
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One last thing i wanted to point out cuz alot of people get hacked over this thinking its "safe"

never download a patch outside the downloader

alot of people add keyloggers and such to torrents cuz people want to download a patch faster, and this is where they get it from
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#15 Nov 19 2010 at 12:21 PM Rating: Good
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wallace87 wrote:
As for virus scans i had norton but it appears that ran out (which honistly i didnt know) **** a pop up would be nice >.>

And i got lol windows defender etc

I downloaded AVG and yes i have a virus or 2. I dont know where i picked this up though as i say im fairly stricked on this PC and i have the log in passworded and my flat mate would not use this or try to hack into my PC to do anything.


While AVG is not a bad product (I had the paid version on my old computer), get Avast! and run their boot time scan; it intercepts the normal Windows startup and does a virus scan. I have done this on most peoples' laptops I have worked on recently, since they were missing or had inadequate anti-virus software.
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#16 Nov 19 2010 at 12:36 PM Rating: Decent
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Vedis wrote:
One last thing i wanted to point out cuz alot of people get hacked over this thinking its "safe"

never download a patch outside the downloader

alot of people add keyloggers and such to torrents cuz people want to download a patch faster, and this is where they get it from


Please don't spread ******** like this.

Even when you download the patch file from somewhere else its still checked by SE's patcher to make sure it matches the proper file. The amount of work it would take to modify the patch file to contain a virus and get it past the file check on the downloader and somehow have SE's patcher install the virus would be beyond ridiculous.
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#17 Nov 19 2010 at 12:41 PM Rating: Decent
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Cherbr wrote:
Vedis wrote:
One last thing i wanted to point out cuz alot of people get hacked over this thinking its "safe"

never download a patch outside the downloader

alot of people add keyloggers and such to torrents cuz people want to download a patch faster, and this is where they get it from


Please don't spread bullsh*t like this.

Even when you download the patch file from somewhere else its still checked by SE's patcher to make sure it matches the proper file. The amount of work it would take to modify the patch file to contain a virus and get it past the file check on the downloader and somehow have SE's patcher install the virus would be beyond ridiculous.

The Keylogger isnt in the torrent file itself but attached to it. Dont know much aboutt viruses do you?
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#18 Nov 19 2010 at 1:18 PM Rating: Decent
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Do you use the same password in FFXIV that you use elsewhere, especially in forums? Some forums get hacked, and they have your email and password and can use it to try to log into games.
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#19 Nov 19 2010 at 1:24 PM Rating: Decent
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But you didn't answer... are you using or not the token?
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#20 Nov 19 2010 at 1:27 PM Rating: Default
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thehellfire wrote:
Cherbr wrote:
Vedis wrote:
One last thing i wanted to point out cuz alot of people get hacked over this thinking its "safe"

never download a patch outside the downloader

alot of people add keyloggers and such to torrents cuz people want to download a patch faster, and this is where they get it from


Please don't spread bullsh*t like this.

Even when you download the patch file from somewhere else its still checked by SE's patcher to make sure it matches the proper file. The amount of work it would take to modify the patch file to contain a virus and get it past the file check on the downloader and somehow have SE's patcher install the virus would be beyond ridiculous.


The Keylogger isnt in the torrent file itself but attached to it. Dont know much aboutt viruses do you?


I'm sure its possible to have the .torrent file infect you directly but that's only going to happen if you're stupid enough to download the .torrent from somewhere on the web. You should never need to do that with FFXIV since SE's downloader gives you the .torrent files for the patches.

Its not going to be possible for people to sneak stuff in to the official .patch file in the torrent.

If you're stupid enough to go out and download a .torrent from reallyfastffxivupdate.cn then that's your own fault and you were asking for it.

Using uTorrent or whatever to download the patches is perfectly safe as long as you use half your brain when doing it. Its the generalization that "ZOMG EVERYTHING BUT THE REAL DOWNLOADER WILL INFECT YOU ZOMGBBQ!!!!111!!eleven!" that ****** me off.
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#21 Nov 19 2010 at 1:29 PM Rating: Excellent
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Cherbr wrote:
thehellfire wrote:
Cherbr wrote:
Vedis wrote:
One last thing i wanted to point out cuz alot of people get hacked over this thinking its "safe"

never download a patch outside the downloader

alot of people add keyloggers and such to torrents cuz people want to download a patch faster, and this is where they get it from


Please don't spread bullsh*t like this.

Even when you download the patch file from somewhere else its still checked by SE's patcher to make sure it matches the proper file. The amount of work it would take to modify the patch file to contain a virus and get it past the file check on the downloader and somehow have SE's patcher install the virus would be beyond ridiculous.


The Keylogger isnt in the torrent file itself but attached to it. Dont know much aboutt viruses do you?


I'm sure its possible to have the .torrent file infect you directly but that's only going to happen if you're stupid enough to download the .torrent from somewhere on the web. You should never need to do that with FFXIV since SE's downloader gives you the .torrent files for the patches.

Its not going to be possible for people to sneak stuff in to the official .patch file in the torrent.

If you're stupid enough to go out and download a .torrent from reallyfastffxivupdate.cn then that's your own fault and you were asking for it.

Using uTorrent or whatever to download the patches is perfectly safe as long as you use half your brain when doing it. Its the generalization that "ZOMG EVERYTHING BUT THE REAL DOWNLOADER WILL INFECT YOU ZOMGBBQ!!!!111!!eleven!" that ****** me off.


thats whats being said basicaly
there are sites out there that offer "fast" downloads of patches that will infect you, and those are the ones that are infecting ALOT of people. because you know, people need to download it asap.....from the moment they can.

its also why i honestly think you should never use anything but the patcher
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#22 Nov 19 2010 at 1:31 PM Rating: Good
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Cherbr wrote:
Using uTorrent or whatever to download the patches is perfectly safe as long as you use half your brain when doing it. Its the generalization that "ZOMG EVERYTHING BUT THE REAL DOWNLOADER WILL INFECT YOU ZOMGBBQ!!!!111!!eleven!" that ****** me off.


Yeah, using uTorrent to download the patch its perfectly safe, the devs even made a topic in how to do it, which folders and files to use. Since you are still donwloading the same patch from the same servers using the same trackers, just using a different program to download it.

Quote:
its also why i honestly think you should never use anything but the patcher


As I said, when the game was released for open beta and oficial release, there were a lot of issues with the oficial patcher, so the devs made a topic on how to use other torrent programs and where to look in your computer to do the download externally.

Edited, Nov 19th 2010 2:35pm by RdeLeo
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#23Irishclass777, Posted: Nov 19 2010 at 2:24 PM, Rating: Sub-Default, (Expand Post) on abc news they say don't use torrent. alot of ppl use it and get ID theft/hacked and all nasty things. hackers hack into the files and add their viruses. I tried downloading patches outside the WoW downloader and pc crashed from it. Same with Addons from curse. Unless its from the company DO NOT DOWNLOAD IT. Not even if the company "supports" it.
#24 Nov 19 2010 at 2:46 PM Rating: Decent
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Back to your original question. !!!

1. Change your SE Account PW
2. Pay $ 9.00 for the the Security Token
3. DON'T expect ANY help from ANY gaming company due to hacked accounts.
4. Run REGULAR VIRUS SCANS.
5. Always be careful of sites you visit.
6. Change your SE Account PW ...... AGAIN !
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#25 Nov 19 2010 at 2:58 PM Rating: Good
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Very sorry OP.
What kind of lazy loser would steal an accoutn in this game at this point for it's stuff?

You don't even have to try hard atm to earn decent gil. If it was rmt jacked, boo on the morons already buying gil to support them.

SP and travel time are about the only difficult things in this game atm.
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#26 Nov 19 2010 at 3:01 PM Rating: Good
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LyleVertigo wrote:
Ralrra wrote:
First thing I would do is scan your computer for viruses and spyware.

Do you have a Square Enix security token?


If he had a security token there would of been no way for them to breech the account.

Wrong. Security tokens are NOT invincible bulletproof shielding for your account. WoW players with security tokens still get hacked. If you get hit by a real hacker rather than by the majority of script kiddies that rely on throwing out these "keyloggers", nothing is keeping that account safe.

Also, keylogers are specific. This means you had to have been downloading something that requires you to access your SE account to use. What did you download? XD

Partially wrong. While you may find keyloggers aimed specifically at one thing (like the ones used to seek out WoW accounts), the majority of keyloggers do just as their name implies: they log EVERYTHING you key in.



Edited, Nov 19th 2010 4:02pm by Zorvan
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#27 Nov 19 2010 at 3:17 PM Rating: Good
Restyoneck wrote:
Very sorry OP.
What kind of lazy loser would steal an accoutn in this game at this point for it's stuff?

You don't even have to try hard atm to earn decent gil. If it was rmt jacked, boo on the morons already buying gil to support them.

SP and travel time are about the only difficult things in this game atm.



Yeah I'm wondering that too. Are there actually people buying gil for this game? o.O How are RMT finding such things a lucrative use of their time???

Edited, Nov 19th 2010 1:17pm by digitalcraft
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#28 Nov 19 2010 at 3:34 PM Rating: Default
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RdeLeo wrote:
Cherbr wrote:
Using uTorrent or whatever to download the patches is perfectly safe as long as you use half your brain when doing it. Its the generalization that "ZOMG EVERYTHING BUT THE REAL DOWNLOADER WILL INFECT YOU ZOMGBBQ!!!!111!!eleven!" that ****** me off.


Yeah, using uTorrent to download the patch its perfectly safe, the devs even made a topic in how to do it, which folders and files to use. Since you are still donwloading the same patch from the same servers using the same trackers, just using a different program to download it.

Quote:
its also why i honestly think you should never use anything but the patcher


As I said, when the game was released for open beta and oficial release, there were a lot of issues with the oficial patcher, so the devs made a topic on how to use other torrent programs and where to look in your computer to do the download externally.

Edited, Nov 19th 2010 2:35pm by RdeLeo

You are mistaken, the FFXIV devs never said use a torrent downloader, in fact they reminded people to not and that its against EULA. The forum mods put that information up (and thus telling people to break EULA.) So if you were stupid enough to follow the advice of internet forum dwellers thats your fault.
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#29 Nov 19 2010 at 3:40 PM Rating: Default
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wallace87 wrote:
I downloaded AVG and yes i have a virus or 2.


Hi there, my advice right now. Get rid of AVG and install Avira. It's a free anti-virus as well, but loads better than AVG. Most of my customers who have virus infections have AVG on their systems.
Another program I suggest you to get would be Malwarebytes Anti-Malware. It's a free malware scanner that will work together with Avira.

I have 2 women in my household that don't have a clue when it comes to computers and they both used to get viruses fairly easily. I installed both Avira and Malwarebytes and told them to run a scan weekly. They haven't had a virus since.

I hope you get everything sorted out!


Edited, Nov 19th 2010 4:42pm by Shurbryn
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#30 Nov 19 2010 at 3:51 PM Rating: Default
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wallace87 wrote:
I logged in today to find myself in a whole different area to where i logged off.

Gil - Gone
Items - Gone

LS members spotted me on around 12 hours ago (would be around 6am here) so i am well asleep then and soon to go to work.

Please does anyone know what i can do? I tried a GM but I got an auto response saying "sorry we cant help"


:change your password NOW if you have not done so.
:www.ninite.com this has alot of choices for free virus scanners/"junk"program scanners.

I recommend Essentials+malwarebytes although I just have Essentials on this PC. (avast is the only one I have not tested) Also remove your symantic stuff.

Update your pc asap if you had "virus's" there is a difference between something like Keyloggers/Trogans they are there to get details or you to buy some thing. Where as a virus tends to target the operating system. 1 hates microsoft 1 wants your details ;)

If you have office installed update that too :)

As for my PC since following these basic rules I have not had a single issue and as for Torrents the man is right they are a risk. Your downloading a file which anyone can stick on a torrent site, call it a filename and have something else along for the ride. So far though the two times i used for XIV downloads have been safe. I have downloaded other things over the years and 1/25 times it had something else which was not safe.
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#31 Nov 19 2010 at 3:56 PM Rating: Excellent
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It's time again to roll out the recommendation to use Firefox + NoScript + Adblock Plus. If you only visit the sites you said, it could easily be a virus attached to an ad viewed on one of those sites that's served by their ad provider.

1. Use the frickin security token. If you don't have one, get one.
2. Use Firefox.
3. Find the NoScript, Adblock Plus, and ****, even FlashBlock add ons.
4. Install said add ons.
5. Profit.

Of course, this is all done after you've cleaned your system and made sure you don't have any nasties. Some other recommendations are to download Spybot S&D and Lavasoft AdAware, and run those as well, as they can detect other malicious programs that may be on your system.
#32 Nov 19 2010 at 3:57 PM Rating: Decent
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Zorvan wrote:
LyleVertigo wrote:
Ralrra wrote:
First thing I would do is scan your computer for viruses and spyware.

Do you have a Square Enix security token?


If he had a security token there would of been no way for them to breech the account.

Wrong. Security tokens are NOT invincible bulletproof shielding for your account. WoW players with security tokens still get hacked. If you get hit by a real hacker rather than by the majority of script kiddies that rely on throwing out these "keyloggers", nothing is keeping that account safe.

Also, keylogers are specific. This means you had to have been downloading something that requires you to access your SE account to use. What did you download? XD

Partially wrong. While you may find keyloggers aimed specifically at one thing (like the ones used to seek out WoW accounts), the majority of keyloggers do just as their name implies: they log EVERYTHING you key in.



Edited, Nov 19th 2010 4:02pm by Zorvan


Afraid I have to agree, there is no such thing as 100% safe. Will a doctor ever tell you there is such a thing as 100% contraception? if they do they are just as bad as politicians. I work in a college and we deal with facts, trust me no such thing as 100% safe especially when it comes to the internet.

Security token though does make a difference, just as much as a updated PC with a virus/malware scanner. All you can do is keep safe as much as possible. Make all your passwords complex as well. Lowercase/Uppercase/numbers and at least 10 characters.. suchs I know but in todays world you have to be safe. We have a password enforcement at work, staff didnt like it but tough. Students were easily accessing staff accounts!!!!
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#33 Nov 19 2010 at 3:58 PM Rating: Decent
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Whole lotta stupid in this thread.

1. Torrents cannot be modified, there are checks and balances built into the process to prevent it. Now if you're downloading your torrent file from elseware, well, that's just dumb.
2. A token does protect your account, you cannot bypass a token remotely.
3. The idea that a "real hacker" can get into your token protected account is laughable.

A token protected account is nearly invulnerable. There are a couple of ways that it could be bypassed, all of which would require access to your system. They would probably have to hijack your connection after you entered your token generated pass code which isn't an easy task, would only give them one time access, and would be BLATANTLY obvious to the user.

Non-token accounts are much easier. Bad/no virus protection, crappy websites, phishing sites, no firefox/noscript. Contrary to popular belief, most viruses do not come from torrents. In fact, very few do and any resident virus scanner will catch them before they touch your system.

Edited, Nov 19th 2010 5:01pm by Yodabunny
#34 Nov 19 2010 at 4:00 PM Rating: Default
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Serielley wrote:
It's time again to roll out the recommendation to use Firefox + NoScript + Adblock Plus. If you only visit the sites you said, it could easily be a virus attached to an ad viewed on one of those sites that's served by their ad provider.

1. Use the frickin security token. If you don't have one, get one.
2. Use Firefox.
3. Find the NoScript, Adblock Plus, and ****, even FlashBlock add ons.
4. Install said add ons.
5. Profit.

Of course, this is all done after you've cleaned your system and made sure you don't have any nasties. Some other recommendations are to download Spybot S&D and Lavasoft AdAware, and run those as well, as they can detect other malicious programs that may be on your system.


We had some one with that..... didnt stop getting hit. On the other hand it was a dumbnut staff member who clicked on a site which was telling him his PC was infected. Download now to clean...
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#35 Nov 19 2010 at 4:02 PM Rating: Default
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Yodabunny wrote:
Whole lotta stupid in this thread.

1. Torrents cannot be modified, there are checks and balances built into the process to prevent it. Now if you're downloading your torrent file from elseware, well, that's just dumb.
2. A token does protect your account, you cannot bypass a token remotely.
3. The idea that a "real hacker" can get into your token protected account is laughable.

A token protected account is nearly invulnerable. There are a couple of ways that it could be bypassed, all of which would require access to your system. They would probably have to hijack your connection after you entered your token generated pass code which isn't an easy task, would only give them one time access, and would be BLATANTLY obvious to the user.

Non-token accounts are much easier. Bad/no virus protection, crappy websites, phishing sites, no firefox/noscript. Contrary to popular belief, most viruses do not come from torrents. In fact, very few do and any resident virus scanner will catch them before they touch your system.

Edited, Nov 19th 2010 5:01pm by Yodabunny


Funny I looked at your post and thought the same.
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#36thehellfire, Posted: Nov 19 2010 at 4:06 PM, Rating: Sub-Default, (Expand Post) He is one of those it will never happen to me types....
#37 Nov 19 2010 at 4:15 PM Rating: Excellent
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thehellfire wrote:
He is one of those it will never happen to me types....


Not at all, but if it does happen I'll know what could/could not have caused it.

Using say utorrent to download SE's patches has zero risk. You are using SE's torrent file. The patch file cannot be modified (well technically it can, but your system will not accept the modified file from the peer that hosts it).
#38 Nov 19 2010 at 4:24 PM Rating: Default
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thehellfire wrote:
Lonix wrote:
Yodabunny wrote:
Whole lotta stupid in this thread.

1. Torrents cannot be modified, there are checks and balances built into the process to prevent it. Now if you're downloading your torrent file from elseware, well, that's just dumb.
2. A token does protect your account, you cannot bypass a token remotely.
3. The idea that a "real hacker" can get into your token protected account is laughable.

A token protected account is nearly invulnerable. There are a couple of ways that it could be bypassed, all of which would require access to your system. They would probably have to hijack your connection after you entered your token generated pass code which isn't an easy task, would only give them one time access, and would be BLATANTLY obvious to the user.

Non-token accounts are much easier. Bad/no virus protection, crappy websites, phishing sites, no firefox/noscript. Contrary to popular belief, most viruses do not come from torrents. In fact, very few do and any resident virus scanner will catch them before they touch your system.

Edited, Nov 19th 2010 5:01pm by Yodabunny


Funny I looked at your post and thought the same.

He is one of those it will never happen to me types....


Thinking the same thing, I actually had to get a Quote for a token system about 18 months ago I think it was. Its not cheap, its not 100% and thats what RSA I think they are called gave us think they said it was 97.2% I still wish we got them but we are currently using a 3 level authentication.

1 Rule I have when it comes to any IT advice, never take it from the following: technician, student, graduate-BTEC/NVQ or below. Not trying to be insulting but most people who give advice are usually not qualified to do so. You only have to contact support for your internet service providers and you can spot the difference in 5 seconds? ;)
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#39 Nov 19 2010 at 4:33 PM Rating: Decent
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Yodabunny wrote:
thehellfire wrote:
He is one of those it will never happen to me types....


Not at all, but if it does happen I'll know what could/could not have caused it.

Using say utorrent to download SE's patches has zero risk. You are using SE's torrent file. The patch file cannot be modified (well technically it can, but your system will not accept the modified file from the peer that hosts it).


I think it was about 2-4 years ago a brit with an actual disorder hacked in to the US military defence dept. Now, last I checked whats the budget for that?
That was on the news like because USA wanted to extradite him for trial.
(Found it)
http://macedoniaonline.eu/content/view/2543/48/

Difference is no one who has that kind of talent is going to waste his time on some thing trivial as a "Torrent" for XIV. Trust me, there is no such thing as 100% safe. Only real safety you got is the fact, no one really cares about a XIV update torrent file.
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If my velocity starts to make you sweat, then just don't
let go
#40 Nov 19 2010 at 8:01 PM Rating: Default
42 posts
probably the jealous people that shared the top of the chart with you. we await your return bro, give em ****!
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#41 Nov 19 2010 at 9:05 PM Rating: Good
*
169 posts
Ok, let me add some advice here on how to be safe with your system if your an MMO gamer, because RMTing today is serious buisness and accounts can be worth upto thousands of dollars for these people, literally..


Rules to Online Gaming:

1. Never click any links in emails, EVER!
2. Don't be cheap and rip games/movies off torrents. Just buy the real thing and support your countries industries.
3. Don't be cheap and use *free* virus scanners......Just buy the real thing and support the industry.
4. ALWAYS double and tripple check the URL of a link you are about to click and cross reference it with the *official* URL's of the site. Watch for simple changes like for example: http://se.enixs.com OR http://se.enlx.com. There wil always be a subtle change in there that will not correspond with it and when in doubt, copy the URL and google/yahoo search it.
5. Use passwords and login details that use up the entire character space allocated. Make them nothing to do with you what so ever. Make sure they use !@#$%^&*()_+ incorporated in the password and login name at some point if not several.


Now lets get the terminology right. There is no such thing as being *hacked*. Your allowing someone access to your system via not understanding how malware/spyware works OR being lazy by clicking on things willy nilly without checking what your clicking first.

I mean sure, RMTer's could potentially make a program to *hack* people, but the complexity and varibles involved with peoples different ISP's, the constant updating of virus programs and modem firewalls would be a monumental achievement to keep up with that its easier and cheaper for them to *trick* you into giving your details to them.

Like the old saying goes, why break something that works. Tricking people into getting thier details is obviously working and it's not just gaming that this happens in but also online banking etc.

Edited, Nov 19th 2010 10:07pm by Taemek
#42 Nov 19 2010 at 10:23 PM Rating: Good
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1,098 posts
Just when i start taking the token for granted a hack thread gives me peace of mind.
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#43Irishclass777, Posted: Nov 19 2010 at 10:41 PM, Rating: Sub-Default, (Expand Post) one there is such thing as hackers.
#44 Nov 19 2010 at 11:05 PM Rating: Default
**
588 posts
call support and after you fax in a form that takes 2 weeks to process you will get your items back approx 14 days later.


Our GM got hacked and banned in the same day and its going to take him a month to get account back.

Good Luck

wallace87 wrote:
I logged in today to find myself in a whole different area to where i logged off.

Gil - Gone
Items - Gone

LS members spotted me on around 12 hours ago (would be around 6am here) so i am well asleep then and soon to go to work.

Please does anyone know what i can do? I tried a GM but I got an auto response saying "sorry we cant help"

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Cornyboob Funnyname Wutai Phys 50 Conj 49 Weaver 49 LW 34 Alch 28 Pug 22 Archer 20 Glad 19 Thaum 20 GS 11 Bot 9 Miner 8 Shield 44 Maur 3

#45 Nov 19 2010 at 11:05 PM Rating: Default
**
588 posts
call support and after you fax in a form that takes 2 weeks to process you will get your items back approx 14 days later.


Our GM got hacked and banned in the same day and its going to take him a month to get account back.

Good Luck

wallace87 wrote:
I logged in today to find myself in a whole different area to where i logged off.

Gil - Gone
Items - Gone

LS members spotted me on around 12 hours ago (would be around 6am here) so i am well asleep then and soon to go to work.

Please does anyone know what i can do? I tried a GM but I got an auto response saying "sorry we cant help"

____________________________


Cornyboob Funnyname Wutai Phys 50 Conj 49 Weaver 49 LW 34 Alch 28 Pug 22 Archer 20 Glad 19 Thaum 20 GS 11 Bot 9 Miner 8 Shield 44 Maur 3

#46 Nov 20 2010 at 12:07 AM Rating: Decent
Scholar
22 posts
AlisGrave wrote:
SE and good customer service? Good luck with that, but honestly don't waste your time. They won't help you.

I wouldn't say that but I will say you have to contact them and wait. I raged quit cancelled like 2 weeks after CE all it took was 1 week for them to respond and 3 days after I replied my account was restored. Just takes time patience and make sure you provide the correct information to verify that you are the owner of the account. This is after you scanned your computer. But my suggestion is scan your computer, and if possible use a safe computer one that isn't the same one you use and change your info/email support from that computer.
#47 Nov 20 2010 at 5:22 AM Rating: Default
***
1,408 posts
Taemek wrote:
Ok, let me add some advice here on how to be safe with your system if your an MMO gamer, because RMTing today is serious buisness and accounts can be worth upto thousands of dollars for these people, literally..


Rules to Online Gaming:

1. Never click any links in emails, EVER!
2. Don't be cheap and rip games/movies off torrents. Just buy the real thing and support your countries industries.
3. Don't be cheap and use *free* virus scanners......Just buy the real thing and support the industry.
4. ALWAYS double and tripple check the URL of a link you are about to click and cross reference it with the *official* URL's of the site. Watch for simple changes like for example: http://se.enixs.com OR http://se.enlx.com. There wil always be a subtle change in there that will not correspond with it and when in doubt, copy the URL and google/yahoo search it.
5. Use passwords and login details that use up the entire character space allocated. Make them nothing to do with you what so ever. Make sure they use !@#$%^&*()_+ incorporated in the password and login name at some point if not several.


Now lets get the terminology right. There is no such thing as being *hacked*. Your allowing someone access to your system via not understanding how malware/spyware works OR being lazy by clicking on things willy nilly without checking what your clicking first.

I mean sure, RMTer's could potentially make a program to *hack* people, but the complexity and varibles involved with peoples different ISP's, the constant updating of virus programs and modem firewalls would be a monumental achievement to keep up with that its easier and cheaper for them to *trick* you into giving your details to them.

Like the old saying goes, why break something that works. Tricking people into getting thier details is obviously working and it's not just gaming that this happens in but also online banking etc.

Edited, Nov 19th 2010 10:07pm by Taemek


3.
Its why i recommended Microsoft Essentials. And as I said in a previous post 1 rule - dont take advice from unqualified people.
____________________________


If my velocity starts to make you sweat, then just don't
let go
#48 Nov 20 2010 at 10:48 AM Rating: Good
Avatar
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4,150 posts
Lonix wrote:
3. Its why i recommended Microsoft Essentials. And as I said in a previous post 1 rule - dont take advice from unqualified people.

I run a PC repair business on the side of my 40 hour a week job. I would think that makes me qualified.

Have to agree with you on the Microsoft Security Essentials, despite my previous advice about using Avast!. I run MSE on my home system, but I'm a bit more tech savvy than the people I do computer work for.
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FFXI-Garuda 2003-2009; Lakshmi 2011-8/20/13 (retired)
FFXIV: ARR - Ghost Bear, Balmung server
#49 Nov 20 2010 at 2:09 PM Rating: Decent
***
1,608 posts
Just don't go where you aren't supposed to, how hard is that to follow?
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#50 Nov 20 2010 at 3:16 PM Rating: Excellent
This is why I put the security guide in my stickied post. It sucks having your MMO account hacked.

Don't take security lightly folks. There's good advice in this thread, and in my sticky. Follow it and also get yourself a security token.

One thing I wanted to point out though. Someone said that no MMO company ever restores items lost to hacking. This is not true. SE might not, although they got better about hacked accounts with XI. They are probably still idiotically restrictive when it comes to banned accounts though. Not all MMO companies are like that though.

I decided I wanted to run around Norrath (EQ2) again a few weeks ago. Just from time to time; I'm definitely not leaving XIV. Anyway, I have not played in about a yeah and a half. I go to log in to download updates and find my account had been banned.
Apparently, what happened was that RMT had somehow accessed my account and turned my char into a farmer.

Long story short, after some verification on my part to Sony, not only did they un-ban my account and restored everything deleted, they did so HAPPILY and within about 4 business days.
#51 Nov 20 2010 at 6:02 PM Rating: Good
**
398 posts
Guys, I don't know if you realize this, but the FFXIV Patcher is actually a torrent downloader.

See that "Upload" thing? That's a very good indication of it being peer to peer, and not direct download.

But it's okay, Blizzard uses a peer to peer torrent to distribute their files. So does Asus and their mobo flash patches / driver updates. So do a LOT of companies

Don't say that Torrents are like an evil guaranteed virus or anything like that. It's stupid and nonsensical. Just be smart about it.
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