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Registered Security Token/Can't log in nowFollow

#1 Nov 29 2010 at 5:53 PM Rating: Good
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I registered my Security Token about 2 hours ago. The one that came with the Collectors Edition. I finally got around to registering it. After I registered it at Square Account Management, I try to log into game and can't get past the first login section. I enter my Square Enix Id, then enter the one time password that appears on the token.

That little round icon that spins in the lower left hand corner freezes after about 2 rotations. Now it won't accept my original PS and I can no longer log into Square Members either. What am I suppose to do now? I screwed something up, but don't know what.
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#2 Nov 29 2010 at 6:01 PM Rating: Decent
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I really cant be too much help, and I don't want to come off as a docuhe, but you shouldn't have ever registered that token. I had ENDLESS issues with mine for XI. I hated every second of it.

Your best bet is to try to call SE support or do their online chat and ask them whats up. Most of the times with mine, they said they had to "re sync" it. I was furious.

Best of luck, :/
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FFXI:(Remora -> Leviathan -> Shiva) WHM, BLM, RDM, THF, SAM, DNC
FFXIV: (Rabanastre) Working on: CON ~ LNC





#3 Nov 29 2010 at 6:10 PM Rating: Good
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I kept debating on whether to use it or not. I should have stayed with my instincts and just left it alone. Any chance you have a link to that online chat? I can't seem to find it. Thanks
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#4 Nov 29 2010 at 6:11 PM Rating: Excellent
SE's contact info (Phone number at least) can be found in the Starter Info sticky.
#5 Nov 29 2010 at 6:12 PM Rating: Good
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https://support.na.square-enix.com/contact.php?id=496&la=1
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FFXI:(Remora -> Leviathan -> Shiva) WHM, BLM, RDM, THF, SAM, DNC
FFXIV: (Rabanastre) Working on: CON ~ LNC





#6 Nov 29 2010 at 7:27 PM Rating: Good
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29 posts
3 phone calls to support later............They told me to mail them the token as it appears to be corrupted. They will send me a new one. Not that I really want one now. My password has been reset and I'm back in game. What a pain that was.
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#7 Nov 29 2010 at 8:26 PM Rating: Good
23 posts
Just wondering... you do know when you use the token, you still need to enter your normal password right ?

Like you have to enter you ID, your password, then your one-time password...
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