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#1 Dec 01 2010 at 7:37 AM Rating: Decent
14 posts
Going through the start menu on windows to get to config I've tried a few times to change my video settings to lower settings as my video card isn't quite beefy enough for the game and every time I try to change any of the graphic or video settings I get an error and it shuts down... any ideas as to why this is?

My only thought is that it somehow recognizes that my video card is below (barely) minimum specs.
#2 Dec 01 2010 at 8:02 AM Rating: Excellent
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116 posts
Well.. lets start with the basics.
What kind of video card do you have? Have you updated your video card drivers and DirectX drivers?
What does the error say exactly?
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#3 Dec 01 2010 at 8:09 AM Rating: Decent
14 posts
It's an Nvidia 8600 GTS (getting updated today so it may be a moot point).

All drivers and DirectX drivers updated before install.

The error is just the general one windows gives you.

ffxivconfig.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

Then it goes on to tell ask you to send or not send error report etc.


oops... 8600 not 8400

Edited, Dec 1st 2010 9:13am by mdrummer5

Edited, Dec 1st 2010 9:15am by mdrummer5
#4 Dec 01 2010 at 8:14 AM Rating: Decent
17 posts
im not sure if this helps but i had similar problems when i first installed. i looked up some issues others were having and if you are running windows 7 several people recommend install as admin. good luck ^^
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#5 Dec 01 2010 at 8:15 AM Rating: Decent
14 posts
Actually I have yet to let go of XP but I didn't think that would have anything to do with it.
#6 Dec 01 2010 at 10:33 AM Rating: Good
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116 posts
Does the game itself crash out as well, or just the Config?

The Config program is such a tiny little application that essentially just makes changes to an .ini file someplace, I'm really surprised that it crashes on you.

Are you running XP with Service Pack 3?
I know a lot of XP users are reluctant to upgrade from SP2 due to the extreme difference in system resources, but sadly it is required for FFXIV.

My other idea is that there is a conflict between the config program and some other process as the config tries to grab the data it requires. You could try a program like GameBooster to shut down all background applications and see if it launches that way.

There also may be a permissions issues if you have more than one user set up on your computer and fiddled around with XIV's install directory.
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#7 Dec 01 2010 at 10:39 AM Rating: Decent
14 posts
Yes I'm running SP3.

The config won't run while the game is running so it isn't there to crash.

I'm the only user and when I installed it was just a standard installation with no fiddling... also no problems which I was surprised by.

I'll look into the game booster idea... the only background app I have running is AVG.
#8 Dec 01 2010 at 10:55 AM Rating: Excellent
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116 posts
Well my friend, I'm kind of at a loss here..

Definitely try shutting down any background processes with GameBooster or similar (you'd be surprised what's actually going on with Windows behind the scenes).
Aside from than that I would have to recommend, as painful as it might be, a re-install of the game software. Maybe when you install this new graphics card you mentioned things could clear up but I'm doubtful.

If you're not regularly maintaining your rig, I'd suggest downloading CCleaner and possibly fixing any registry issues, clearing your cache, etc. Maybe grabbing Malwarebytes and doing a quick scan would reveal some unforscene issue.

Perhaps someone with a bit more experience than I will chime in with some better advice? *nudges ZAMs IT Pros*
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#9 Dec 01 2010 at 10:59 AM Rating: Excellent
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11,539 posts
Before you go replacing a bad graphics card with another bad graphics card, I just wanted to ask: What graphics card are you replacing it with?

Just wanted to make sure you aren't throwing away money on a card that won't do much better.
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#10 Dec 01 2010 at 11:03 AM Rating: Good
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398 posts
Weren't people having an issue with the config crashing when they were trying to change the font? Maybe it's not related to changing font at all, rather it's just a config error.

Try checking and unchecking the font box, and then making your graphical changes.
#11 Dec 01 2010 at 12:06 PM Rating: Decent
14 posts
Mikhalia the Picky wrote:
Before you go replacing a bad graphics card with another bad graphics card, I just wanted to ask: What graphics card are you replacing it with?

Just wanted to make sure you aren't throwing away money on a card that won't do much better.



http://www.bestbuy.com/site/PNY+-+NVIDIA+GeForce+9800+GT+1GB+GDDR3+PCI+Express+Graphics+Card/8968094.p?id=1218006355798&skuId=8968094&st=8968094&cp=1&lp=1#tabbed-customerreviews

Not the greatest I'm sure but it's the best I an afford at the moment.
#12 Dec 01 2010 at 1:07 PM Rating: Good
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116 posts
As I said before, I'm out of ideas but I wanted to comment on your choice of replacement card. I think you can do better for the money.

Unless your dead set on picking it up in-store someplace, I have to suggest ordering one from NewEgg.com or Tigerdirect.com

http://www.videocardbenchmark.net/high_end_gpus.html (graphics card comparisons)

http://www.newegg.com/Product/ProductList.aspx?Submit=Property&N=100007709%204017&IsNodeId=1&maxPrice=130&PropertyCodeValue=683%3A56835%2C683%3A37012%2C683%3A49638%2C683%3A20729%2C683%3A50480%2C684%3A9614&bop=And&Order=PRICED&PageSize=20
(quick search on NewEgg using the specs and price from your Best Buy listing)

Maybe you can get more bang for you buck. I just don't like to see people waste money if they don't have to.
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#13 Dec 01 2010 at 2:25 PM Rating: Excellent
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11,539 posts
mdrummer5 wrote:
Mikhalia the Picky wrote:
Before you go replacing a bad graphics card with another bad graphics card, I just wanted to ask: What graphics card are you replacing it with?

Just wanted to make sure you aren't throwing away money on a card that won't do much better.



http://www.bestbuy.com/site/PNY+-+NVIDIA+GeForce+9800+GT+1GB+GDDR3+PCI+Express+Graphics+Card/8968094.p?id=1218006355798&skuId=8968094&st=8968094&cp=1&lp=1#tabbed-customerreviews

Not the greatest I'm sure but it's the best I an afford at the moment.


"Not the greatest" is an understatement. That card isn't really an improvement over your current one.

nVidia GT series (What that is) are low end cards. GTS series (what you have now) are mid range, and GTX series are good gaming cards.

Better suggestions for you:

http://www.newegg.com/Product/Product.aspx?Item=N82E16814150447
http://www.newegg.com/Product/Product.aspx?Item=N82E16814130563

I wouldn't go lower than a GTX 460 (nvidia) or a Radeon HD 5770. Higher is better, but if you're looking to buy something to upgrade, you're better off spending a little more now and getting a lot more in return, rather than trying to get a card in the $100-125 range that you probably won't notice any improvement on at all.

Edited, Dec 1st 2010 3:26pm by Mikhalia
____________________________
[ffxisig]55836[/ffxisig]

Mikhalia: and FWIW, my posts are 95% helpful, informative, or funny.
Mikhalia: only 5% or less of my posts are utter crap.
Tyapex: 393 posts of utter crap...
Mikhalia: Sounds about right.
#14 Dec 01 2010 at 2:32 PM Rating: Good
Sage
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623 posts
mdrummer5 wrote:
Mikhalia the Picky wrote:
Before you go replacing a bad graphics card with another bad graphics card, I just wanted to ask: What graphics card are you replacing it with?

Just wanted to make sure you aren't throwing away money on a card that won't do much better.



http://www.bestbuy.com/site/PNY+-+NVIDIA+GeForce+9800+GT+1GB+GDDR3+PCI+Express+Graphics+Card/8968094.p?id=1218006355798&skuId=8968094&st=8968094&cp=1&lp=1#tabbed-customerreviews

Not the greatest I'm sure but it's the best I an afford at the moment.


I'm using that card. There's an update for it on the nVidia Geforce site to accomodate FFXIV users. It's not the best card obviously but it is defintely playable with it. Just enjoy the NES graphics of the mountains and everything else in the background :D

#15 Dec 01 2010 at 3:29 PM Rating: Decent
14 posts
New card installed and while certainly much smoother I still can't get the config to allow me to change the graphics settings and that's AFTER a reinstall... I emailed customer support and got an email back to call so we'll see...
#16 Dec 01 2010 at 3:37 PM Rating: Decent
**
419 posts
Mikhalia the Picky wrote:
mdrummer5 wrote:
Mikhalia the Picky wrote:
Before you go replacing a bad graphics card with another bad graphics card, I just wanted to ask: What graphics card are you replacing it with?

Just wanted to make sure you aren't throwing away money on a card that won't do much better.



http://www.bestbuy.com/site/PNY+-+NVIDIA+GeForce+9800+GT+1GB+GDDR3+PCI+Express+Graphics+Card/8968094.p?id=1218006355798&skuId=8968094&st=8968094&cp=1&lp=1#tabbed-customerreviews

Not the greatest I'm sure but it's the best I an afford at the moment.


"Not the greatest" is an understatement. That card isn't really an improvement over your current one.

nVidia GT series (What that is) are low end cards. GTS series (what you have now) are mid range, and GTX series are good gaming cards.

Better suggestions for you:

http://www.newegg.com/Product/Product.aspx?Item=N82E16814150447
http://www.newegg.com/Product/Product.aspx?Item=N82E16814130563

I wouldn't go lower than a GTX 460 (nvidia) or a Radeon HD 5770. Higher is better, but if you're looking to buy something to upgrade, you're better off spending a little more now and getting a lot more in return, rather than trying to get a card in the $100-125 range that you probably won't notice any improvement on at all.

Edited, Dec 1st 2010 3:26pm by Mikhalia


I'm going to have to agree with Mikhalia here. You will be doing yourself a huge favor if you spend the little bit extra and grab either a 460 or 5770. These are both current generation cards compared to the one that you listed which is a bit behind. And also, Best Buy is usually your worst option for purchasing any computer component. Do yourself a favor and become familiar with Newegg.

EDIT: Guess it's too late now, which card did you end up buying?

Edited, Dec 1st 2010 2:38pm by Degausser
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#17 Dec 01 2010 at 3:44 PM Rating: Decent
14 posts
Sadly patience is not one of my virtues hence the hasty purchase, I went with the GeForce 9800... if it doesn't work the rep at best buy told me I have until 1/1/11 to return it if there are any issues with it. I'll give it until next pay and if I'm not digging it I'll order a new one and get my money back for the other one.

Thanks for all the help guys!!!

#18 Dec 01 2010 at 3:50 PM Rating: Excellent
*****
11,539 posts
mdrummer5 wrote:
Sadly patience is not one of my virtues hence the hasty purchase, I went with the GeForce 9800... if it doesn't work the rep at best buy told me I have until 1/1/11 to return it if there are any issues with it. I'll give it until next pay and if I'm not digging it I'll order a new one and get my money back for the other one.

Thanks for all the help guys!!!



This is going to come out weird, but I hope that your new card does not work, for no other reason so that you'll be more inclined to return it and buy a better one for yourself instead :)

You'll thank me later.

And yeah, retail stores will price gouge you on vidya cards and ram. 15-35% markups without breaking a sweat, plus your local state sales tax, compared to newegg offering free shipping on many cards, and no tax unless you live in CA.
____________________________
[ffxisig]55836[/ffxisig]

Mikhalia: and FWIW, my posts are 95% helpful, informative, or funny.
Mikhalia: only 5% or less of my posts are utter crap.
Tyapex: 393 posts of utter crap...
Mikhalia: Sounds about right.
#19 Dec 01 2010 at 3:53 PM Rating: Decent
14 posts
Mikhalia the Picky wrote:
mdrummer5 wrote:
Sadly patience is not one of my virtues hence the hasty purchase, I went with the GeForce 9800... if it doesn't work the rep at best buy told me I have until 1/1/11 to return it if there are any issues with it. I'll give it until next pay and if I'm not digging it I'll order a new one and get my money back for the other one.

Thanks for all the help guys!!!



This is going to come out weird, but I hope that your new card does not work, for no other reason so that you'll be more inclined to return it and buy a better one for yourself instead :)

You'll thank me later.

And yeah, retail stores will price gouge you on vidya cards and ram. 15-35% markups without breaking a sweat, plus your local state sales tax, compared to newegg offering free shipping on many cards, and no tax unless you live in CA.


LOL! Weird but understood... on hold for 21 minutes and counting. Honestly I don't mind paying a little bit more. I'm not made of money or anything just verrry impatient.
#20 Dec 01 2010 at 4:19 PM Rating: Excellent
*****
11,539 posts
mdrummer5 wrote:
Mikhalia the Picky wrote:
mdrummer5 wrote:
Sadly patience is not one of my virtues hence the hasty purchase, I went with the GeForce 9800... if it doesn't work the rep at best buy told me I have until 1/1/11 to return it if there are any issues with it. I'll give it until next pay and if I'm not digging it I'll order a new one and get my money back for the other one.

Thanks for all the help guys!!!



This is going to come out weird, but I hope that your new card does not work, for no other reason so that you'll be more inclined to return it and buy a better one for yourself instead :)

You'll thank me later.

And yeah, retail stores will price gouge you on vidya cards and ram. 15-35% markups without breaking a sweat, plus your local state sales tax, compared to newegg offering free shipping on many cards, and no tax unless you live in CA.


LOL! Weird but understood... on hold for 21 minutes and counting. Honestly I don't mind paying a little bit more. I'm not made of money or anything just verrry impatient.


I'm the same way on both counts. I used to swear by not paying more than $100 for a video card. I now look back on how foolish I used to be.
____________________________
[ffxisig]55836[/ffxisig]

Mikhalia: and FWIW, my posts are 95% helpful, informative, or funny.
Mikhalia: only 5% or less of my posts are utter crap.
Tyapex: 393 posts of utter crap...
Mikhalia: Sounds about right.
#21 Dec 01 2010 at 4:24 PM Rating: Good
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1,673 posts
Mikhalia the Picky wrote:
I now look back on how foolish I used to be.


You must do this a lot. Smiley: lol
#22 Dec 01 2010 at 4:33 PM Rating: Good
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11,539 posts
Geffe the Meaningless wrote:
Mikhalia the Picky wrote:
I now look back on how foolish I used to be.


You must do this a lot. Smiley: lol


Nah. I have selective memory.
____________________________
[ffxisig]55836[/ffxisig]

Mikhalia: and FWIW, my posts are 95% helpful, informative, or funny.
Mikhalia: only 5% or less of my posts are utter crap.
Tyapex: 393 posts of utter crap...
Mikhalia: Sounds about right.
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