SqEx did the right thing in actually apologizing for I believe the first time about the state of FF14. Previously they have "expressed regret" and "made efforts to improve the game" and "recognized the players dissatisfaction." This time they actually admitted that they were wrong. That's a big thing for a company to do and an important step to repairing the massive damage they have done to their reputation.
While I am pleased to hear such an apology from the company, that doesn't erase the fact that the game they released should not have been. I personally would like SqEx to take things a step further and actually offer a product recall and give those who want to a full refund of their money.
Is this a big risk? Yes of course it is. The company desperately needs money now but if they don't work hard to regain the trust of their players, people will simply not buy their products anymore (which is what I'm leaning heavily toward). For them to actually offer a refund would indicate a very sincere and earnest attitude toward treating their customers and players right.
PS for all the rabid fanboys/girls who flamed those of us who were trying to offer constructive input for the game for our legitimate complaints about the game, guess what? SqEx admits the game is messed up. Your jackass blind hating defense of an unplayable and un-enjoyable game sure makes you look good now huh?