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HELP FFXIV wont startFollow

#1 Dec 11 2010 at 3:05 PM Rating: Decent
hello, i need some help. i just bought an alienware just for playing FFXIV, but it wont even start, it always says windows could not start the program

the specs are:

Windows® 7 Home Premium Original 64 bits
Intel® Core™ i7 720QM 1.6GHz (2.8 GHz Turbo Mode, 6MB Cache)
4GB Dual Channel DDR3 at 1333MHz
HDD 500GB SATA II at 7,200RPM
1GB GDDR5 ATI Radeon™ HD 5870

please help me T_T all game i have installed run great but the game i bought the pc for wont run
#2 Dec 11 2010 at 4:28 PM Rating: Decent
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Its an alienware, that is your problem.
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#3 Dec 11 2010 at 4:55 PM Rating: Good
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Can you post the details from your event viewer?
#4 Dec 11 2010 at 7:36 PM Rating: Decent
i cant! every time i click on anything related to FFIX (exe, boot, config) i get the same windows error "final fantasy stopped working" a problem caused the game to stop working correctly, windows will close the game now and notify you if there are availabe solutions....

=(
#5 Dec 11 2010 at 8:14 PM Rating: Decent
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I hate asking the obvious but do you have the latest drivers, direct x files installed? If you do have you tried re-installing the game? Just make sure you do a complete full re-install by uninstalling deleting the square enix ffxiv folder then install.
#6 Dec 12 2010 at 12:13 AM Rating: Decent
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Quote:
1GB GDDR5 ATI Radeon™ HD 5870


This right here is the issue. Go to ATI site and download the latest drivers. G/fs laptop (an ASUS) had the exact same issue, this fixed it.
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#7 Dec 12 2010 at 12:37 AM Rating: Excellent
There's an issue that some users have reported in the past with Alienware machines and FFXIV. Maybe this will help?
#8 Dec 12 2010 at 1:41 AM Rating: Decent
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The very first thing to try, as someone above mentioned, is to download the latest drivers for your video card and directx. This usually solves >90% of game-won't-run cases.
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#9 Dec 22 2010 at 12:41 AM Rating: Decent
thanks for the help well i got bad and good news, if i used my alienware with the defaul ATI drivers it works great, but wont boot FF14, so i installed the latest Catalys drivers (10 12) from ATI and now FF14 runs great! BUT my pc wont shotdown nor reboot, it stays with a bacl screen and the fans active(as well the backlight keyboard), so i have installed diferent drivers, and all i get is running ff14 and wont shotdown, or shotdown and wont run ff14 =( any ideas??
#10 Dec 22 2010 at 9:28 AM Rating: Good
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DeathWalksOnEarth wrote:
thanks for the help well i got bad and good news, if i used my alienware with the defaul ATI drivers it works great, but wont boot FF14, so i installed the latest Catalys drivers (10 12) from ATI and now FF14 runs great! BUT my pc wont shotdown nor reboot, it stays with a bacl screen and the fans active(as well the backlight keyboard), so i have installed diferent drivers, and all i get is running ff14 and wont shotdown, or shotdown and wont run ff14 =( any ideas??

Hard reset maybe? hold down the power button for approx 4 seconds and the machine will shut down. Restart and see if everything works normally. Sorry if that was painfully obvious, but you can never assume a persons level of technical knowledge.
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#11 Jan 19 2011 at 8:30 PM Rating: Decent
Thanks for the helping replies. ]I got the solution and wanted to share it with you.

All the Alieanware M17x (R2) models with ATI radeo HD 5870 present this problem when updating to the lates catalys drivers (10.10+). the solution is updating your BIOS and patching your VBIOS. the newer versions are avalible at Dell´s driver site.
Hope this help, and see you in FF14!


(Koneko Shironeko. Rabanastre, Lvl20 R19)
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