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My retainer disappeared on me. Now what? D:Follow

#1 Dec 16 2010 at 4:02 PM Rating: Excellent
And he had all my gear on him! He was 100/100 and 10/10 bazaar...I searched for this problem but I seem to be the only one, what can I do?

I logged in today as usual, and went to the Fronds in Uldah to summon my retainer Timleary. He didn't appear, I didn't get a menu, and I got the message 'You don't have a retainer to summon'.

Guys, Tim Leary stole all my gear and items. I don't know what to do. I'll go to SE's tech support, but if anyone has a fix or solution to this in the meantime I would really appreciate it...seriously, he had hundreds of thousands of gil's worth of stuff on him. Smiley: cry


EDIT:

Update: I don't know exactly what happened here, I talked to Kyle on customer support, he asked me if I'd maybe deleted the retainer. I didn't THINK so, but that 'dismiss from service' and 'dismiss for now' are pretty close to each other, and I thought it was possible I'd just made a mistake. It sounds like the kind of thing I'd do. Smiley: banghead

He told me to talk to the NPC in Grid and see if there was anything there, if not, to call a GM. I talked to the NPC and there was nothing: I decided to suck it up and start again, so I ordered another retainer, and when I went to summon that second retainer, Timleary appeared in my list again.

I don't know if SE's customer support helped me out or if it was just a glitch, but either way the problem has been resolved, so thanks to Kyle for his polite help, and I'll leave this for reference in case it happens to someone else.

Edited, Dec 16th 2010 5:45pm by Sioux
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#2 Dec 16 2010 at 5:30 PM Rating: Excellent
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Sorry to hear that. I'm not computer savvy so can't really help you there. My layman's fix is: re-log. If that doesn't work then you probably have to contact a GM and/or customer service, and hope they can recover the data and whatnot.

Hope you can reunite with your retainer!
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#3 Dec 16 2010 at 5:46 PM Rating: Excellent
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711 posts
When you dismiss your retainer the last time, did you accidentally dismiss him/her for good?
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