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What after account stolen???Follow

#1 Jan 18 2011 at 3:02 AM Rating: Decent
1 post
So, very unlucky, my account/character was stolen yestoday (17 Jan), and all weapons/armors/accessories which worth, gils, and crystals were gone, including my retainers.

Now I reported this to SE but as it's not office hour, I may only get some response until tomorrow...

Before that, I'd like to ask:
1. Do any of you or your friends have encouted account stolen before?
2. Will they(SE) usually reverse the unauthorized trades or roll back your character/retainer? If yes, usually what information do you need to give?
3. Finally, what about the hacker? Will he/she get some punishment?

Thank you!

#2 Jan 18 2011 at 5:09 AM Rating: Good
691 posts
Well, I knew it was only a matter of time before the RMT account thieves started targeting XIV...
Best bet is to contact SE customer service via email or online chat.

Also, buy a security token if you ever plan on playing any popular MMORPG, if the company offers one.

Finally, never use your login info online, except on the official Lodestone pages and SE account pages. Never use the same info you use for your SE account (Pw/username) for any other accounts, as well.

In answer to your questions.
1. Yes. It is quite common in other popular MMORPGS.
2. SE can choose to reverse the trades or roll back your character as they see fit. It's not very hard for an experienced GM to find where the items went and at what time.
3. Unless you know where the account thief lives, they will not be punished. Generally speaking, RMT groups, which account thefts are directly linked to, operate in areas in which Japanese and American law cannot touch them. If you know who the actual thief is, I suggest dispensing justice yourself, as it is the only way you will have it occur due to the lack of laws regarding this issue.

Now here's some things you're going to need to do, now that you know your computer has been compromised.
1. Change all your account passwords on another computer. Also make a new email and link the accounts to it.
2. Wipe it completely. Your computer is not safe, and you may even want to buy a new Hard Drive and reinstall your OS on it.
3. Check your bank records for unauthorized transactions. If the thief got a hold of your personal info, sometimes these transactions can be traced by the bank to find the thief.
4. Once your computer has been made safe, install proper anti-virus software. An ounce of prevention is worth a pound of cure.
5. Last thing you need to do is chill out and have some fun, once you made sure your computer is safe and your money hasn't been touched by whoever got a trojan on your computer. Go out, eat some good food, maybe play at an arcade or see a movie. Just relax.

Edited for various grammatical errors.

Edited, Jan 18th 2011 6:50am by Uryuu
#3Eadieni, Posted: Jan 18 2011 at 10:13 AM, Rating: Sub-Default, (Expand Post) The problem with getting hacked in an SE game is they make you jump through hoops to do anything.
#4 Jan 18 2011 at 10:22 AM Rating: Good
691 posts
Seems to me that you deserved to jump through those hoops if you felt the need to cheat the system in such a manner.
#5 Jan 18 2011 at 10:23 AM Rating: Default
602 posts
ever since I got my key thingy I feel so secure with my password. I don't even fear trojans or anything.
FFXI: Dashiel. (Asura) Puppetmaster.
FFXIV: Majidah Sihaam. (Besaid)
Marauder, Weaver & Alchemist.

#6 Jan 19 2011 at 3:57 AM Rating: Excellent
2,153 posts
Huh? Who would steal a FFXIV account atm?
#7 Jan 19 2011 at 9:19 AM Rating: Good
691 posts
Generally when you get a keylogger from a RMT group who targets gaming accounts, they can, and will, completely clean out every account logged into (including your bank account) if they have enough time and the ability to. Free money is free money to them, and most of the time its actually automated. Keep in mind this game, even though its doing pretty bad by A-String MMO standards, still has more active players than third-string MMOs like Archlord, Knights Online, or RF Online, and those still have to deal with RMT and account thieves/bots.

Edited, Jan 19th 2011 9:20am by Uryuu
#8 Jan 19 2011 at 12:23 PM Rating: Default
395 posts
Uryuu wrote:
Seems to me that you deserved to jump through those hoops if you felt the need to cheat the system in such a manner.

It's not cheating if they restore you so far back that you lose items and gear.
I ended up losing several levels and gear by being restored 2 months before being hacked(considering I played 4+ hours a day) and over 40 merits.

So, I think duplicating some SH+1 and dragon harnesses and about 15m gil was a fair compensation.

They make all players jump through hoops to get your account back, most people duplicate kraken clubs.

Seems like theres a pretty **** good reason your not a sage yet, just a typical forum troll

Edited, Jan 19th 2011 1:30pm by Eadieni
The Prismatic Llama - Peru's llamas got nothing on us.
#9 Jan 19 2011 at 11:52 PM Rating: Decent
120 posts
Yeah...I hope RMTs eat the wrong cat one day
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