I just got this:
"Forces beyond your control prevent you from receiving the Allagan runestone - Althyk.
Report back to Koppo Aroppo."
Which is the stone for the Buccaneer's shirt.
Obviously I should have checked my inventory before opening the chest but I didn't.
So as a result the game just kills your runestone. Yes I know you can pick up unclaimed leve rewards at the aetheryte, but this isn't a leve reward, it's a chest reward. I have tried the aetheryte thing at more than one camp. It didn't appear in my loot list either, presumably because it's untradable.
So I called a GM and got an automated response saying "Unfortunately we are unable to assist you with your request since it falls outside the scope of our services. Please see FAQ on website etc."
So what exactly are GMs there for? In XI, if you lost a valuable item through no fault of your own the GMs would get it back to you. Just another example of their sh*tty customer service. Honestly, if I didn't already have a Buccaneer's shirt I'd probably be quitting the game right now.
So the lesson is, always check your inventory before opening a chest. I thought I was below 100 but I had picked up a random item shortly before.
Edit: It appears some people aren't reading the thread so perhaps this should be here. The game tells you to speak to that guy at the end of the leve regardless of how your leve went, it's a standard message. It's not telling me to speak to him because he might have an item for me. It is worth checking next time I see him however.
Edited, Jan 21st 2011 3:41am by XenorVerdix