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#1 Feb 23 2011 at 3:11 PM Rating: Decent
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Sooo... I bought a copy of the game on Amazon. Pumped about finally being able to try it out in live, I promptly install it. After installation I go to make the account, but I can't. Turns out the registration code is already in use, and I'll have to send my copy back to Amazon and wait for them to get it and then send me back a new one.
#2 Feb 23 2011 at 3:15 PM Rating: Good
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Dumb question: Are you sure you entered it correctly?

Barring the dumb question.. that's really weird.
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#3 Feb 23 2011 at 3:18 PM Rating: Decent
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Yes, I'm positive, and I've called Square about it and they refuse to do anything about it as well. They refuse to have a manager talk to me and say "Return it to amazon then."

To be honest, I don't even know that this was Amazon's mess up. The game was still wrapped. Why is it not plausible that they simply printed two of the same manual with the same code and sold it by accident?
#4 Feb 23 2011 at 3:19 PM Rating: Decent
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another question

did you order it "from amazon" or "off amazon"
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#5 Feb 23 2011 at 3:25 PM Rating: Decent
Vedis wrote:
another question

did you order it "from amazon" or "off amazon"


This is the important question.

From amazon means it is new.
Off amazon means that someone could have bought the game, installed it, registered it, then re-shrink wrapped the package and sold it to you as "new".
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#6 Feb 23 2011 at 3:29 PM Rating: Good
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Grand Master Alchemist StateAlchemist2 wrote:
Vedis wrote:
another question

did you order it "from amazon" or "off amazon"


This is the important question.

From amazon means it is new.
Off amazon means that someone could have bought the game, installed it, registered it, then re-shrink wrapped the package and sold it to you as "new".


I'm betting this is what happened. If Amazon does give you a new one, make sure it is legitimately new.
#7 Feb 23 2011 at 3:31 PM Rating: Decent
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I had trouble with this when I bought a router from walmart. They repackaged one that was returned and the MAC address was already on file for someone else. Pretty lame but they were good about replacing it with a new one.
#8 Feb 23 2011 at 3:33 PM Rating: Decent
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WhtxKorean wrote:
I had trouble with this when I bought a router from walmart. They repackaged one that was returned and the MAC address was already on file for someone else. Pretty lame but they were good about replacing it with a new one.


walmart is notorious for repackaging stuff like this, and watch out they will also do it with software
used to work there many a years ago and i remember them actualy doing this, it was just wrong
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#9 Feb 23 2011 at 3:34 PM Rating: Decent
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Grand Master Alchemist StateAlchemist2 wrote:
Vedis wrote:
another question

did you order it "from amazon" or "off amazon"


This is the important question.

From amazon means it is new.
Off amazon means that someone could have bought the game, installed it, registered it, then re-shrink wrapped the package and sold it to you as "new".


This is what I think happened. I know they had some bad discs, but I haven't heard of bad registration codes.
#10 Feb 23 2011 at 3:38 PM Rating: Decent
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Ordered it FROM amazon. :/
#11 Feb 23 2011 at 3:46 PM Rating: Decent
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Lithnor wrote:
Ordered it FROM amazon. :/


then amazon is responsible, have fun contacting them
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#12 Feb 23 2011 at 3:47 PM Rating: Default
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Lithnor wrote:
Sooo... I bought a copy of the game on Amazon. Pumped about finally being able to try it out in live, I promptly install it. After installation I go to make the account, but I can't. Turns out the registration code is already in use, and I'll have to send my copy back to Amazon and wait for them to get it and then send me back a new one.


Can i have your buddy pass ?
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#13 Feb 23 2011 at 3:49 PM Rating: Decent
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No buddy pass, was the regular copy of the game, not a collectors.
#14 Feb 23 2011 at 3:50 PM Rating: Default
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Ostia .... not many collectors editions left, dont think his was one :O

edit:

To slow! xD

Edited, Feb 23rd 2011 4:51pm by Gnollmar
#15 Feb 23 2011 at 4:29 PM Rating: Good
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I wouldn't be surprised if there was a keygen floating around that may have actually worked. If that's the case, it's pretty scary.

Like everyone said. Return it, get a new one. Sucks that it happened, and you must be depressed. :(
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#16 Feb 23 2011 at 4:37 PM Rating: Decent
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I don't know if there's much interest for it, but the Gamestop I work at still has Collector's Editions sitting around. They're full price now, but I bet they'll go on sale in the spring again. It would suck if there's a key generator, but it also wouldn't surprise me what some people or RMT would resort to.
#17 Feb 23 2011 at 4:47 PM Rating: Decent
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Reminds me of when I bought WoW Burning Crusade at walmart, and Disk 1 was missing with the serial code. @#%^in' kids.

Best Buy has tons of collectors editions as well, I was there yesterday and saw 4 in stock.

Edited, Feb 23rd 2011 5:48pm by Eadieni
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#18 Feb 23 2011 at 5:01 PM Rating: Decent
Vedis wrote:
Lithnor wrote:
Ordered it FROM amazon. :/


then amazon is responsible, have fun contacting them


Amazon is actually one of the highest companies on the good customer service list, I think they ranked 2 last year and in the top 5 every year since they began. I've never had issues with them except when the purchase was made via a 3rd party seller on thier site.
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#19 Feb 23 2011 at 5:31 PM Rating: Good
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While Amazon's policy is to only accept software unopened for return within 30 days, I have had similar experiences as the above poster and had numerous positive return experiences.

I would mention in email to them that you want to replace it, not be refunded - this way it doesn't looks as much like you are trying to ***** them.
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#20 Feb 23 2011 at 6:13 PM Rating: Good
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Lithnor wrote:
Yes, I'm positive, and I've called Square about it and they refuse to do anything about it as well. They refuse to have a manager talk to me and say "Return it to amazon then."

To be honest, I don't even know that this was Amazon's mess up. The game was still wrapped. Why is it not plausible that they simply printed two of the same manual with the same code and sold it by accident?


Typical Square Enix customer service. Considering their staggeringly high subscription rates on FFXIV, I'm somewhat surprised they aren't bending over backwards to help someone who wants to play. But then, that's SE for ya.

Fortunately, as others have said, Amazon's customer service is significantly better. Here's hoping they can get it straightened out in a jiff. See if they'd be willing to simulship it (they ship the new one while you ship the old one, rather than not shipping your new copy until they receive the old one). If they'll offer that, it will be faster. And as mentioned, make sure they know you want a replacement, not a refund.
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#21 Feb 23 2011 at 6:16 PM Rating: Good
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As was stated earlier, your code was stolen/used by an employee of Amazon. As such, it is now Amazon's responsibility to deliver you a new copy of the game and reg code. Contact their CS department and if they aren't helpful, ask for their supervisor.
#22 Feb 23 2011 at 6:21 PM Rating: Decent
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Got off the phone with Amazon about an hour ago, they told me their manager was busy and I'd have to wait to have him call me back, and took my number.

Aside from that, they refuse to replace the copy. They will ONLY refund my money, AFTER I send the game back. " can then use that money to purchase a new copy of the game."

This is really sh*t.


Edit: This also means I will now have to wait another 5 days minimum to get another copy of the game.

[i]Edited, Feb 23rd 2011 7:21pm by Lithnor
#23 Feb 23 2011 at 6:30 PM Rating: Decent
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They probably rewrapped it. It's far from unthinkable. They have to sell items that were returned somehow, they dont just toss it out. The company i part-time for does it too, despite really carefully checking if there are serial numbers present before accepting them back. These issues come up every now and then.

However, i have to agree with Amazon's overal amazing customer support (atleast the .co.uk one). Not only do they have someone personally respond to you in a matter of minutes by mail, the one time a delivery was late, they send another batch of the exact same things my way instantly to my inquiry as to what was taking them so long. And to top it all off, when the first batch arrived, they told me to keep the second batch of identical items too since it would be prohibitively expensive to return them. Or to donate them to charity if i had the chance.

HOWEVER! An important note.

I had some problems with the installation of FFXIV myself. Be sure to A. grab the correct code from the book and not the loose piece of paper. B. The code is case sensitive. So keep an eye out for your capital letters and your numbers resembling letters.

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#24 Feb 23 2011 at 7:02 PM Rating: Good
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Lithnor wrote:
They will ONLY refund my money, AFTER I send the game back.


This in no way seems like the worst case scenario....

Edited, Feb 23rd 2011 8:03pm by NayliaMR
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#25 Feb 23 2011 at 7:20 PM Rating: Decent
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NayliaMR wrote:
Lithnor wrote:
They will ONLY refund my money, AFTER I send the game back.


This in no way seems like the worst case scenario....

Edited, Feb 23rd 2011 8:03pm by NayliaMR



I'm confused as to what you see as the worst case scenario here.

I paid for an item by clicking the "buy new" button and finding the one that AMAZON was selling under the list. I was then sold a "used" item. An unusable item. That alone is technically false advertisement and illegal. Then, to make things right, I have to pay a shipping cost to get my money back?

How is this not the worst case scenario?

The only way this could get much worse is if they decided to keep my money, not give me a refund/exchange AND send someone to punch me in the teeth on my doorstep.
#26 Feb 23 2011 at 7:22 PM Rating: Decent
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KojiroSoma wrote:
They probably rewrapped it. It's far from unthinkable. They have to sell items that were returned somehow, they dont just toss it out.



Most companies like this have a deal with the publishers of games and other goods that allow them to send back the "returned" items for a percentage of the base cost, thereby not losing the full amount of money.

To sell something as "new" when it's really used, is illegal.
#27 Feb 23 2011 at 7:22 PM Rating: Decent
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Lithnor wrote:
NayliaMR wrote:
Lithnor wrote:
They will ONLY refund my money, AFTER I send the game back.


This in no way seems like the worst case scenario....

Edited, Feb 23rd 2011 8:03pm by NayliaMR



I'm confused as to what you see as the worst case scenario here.

I paid for an item by clicking the "buy new" button and finding the one that AMAZON was selling under the list. I was then sold a "used" item. An unusable item. That alone is technically false advertisement and illegal. Then, to make things right, I have to pay a shipping cost to get my money back?

How is this not the worst case scenario?

The only way this could get much worse is if they decided to keep my money, not give me a refund/exchange AND send someone to punch me in the teeth on my doorstep.


this is what a credit card chargeback is for at this point
you should not have to pay to send an item thats faulty back, thats on them, they are responsible for selling you something as advertised
state this to them if you havent, see if they will send you a shipping box pre paid(most companies do this already), if they dont, explain to them you will be charging back the item on your credit card to get a refund, im sure they will enjoy hearing that at this point
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#28 Feb 23 2011 at 7:34 PM Rating: Decent
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WhtxKorean wrote:
I had trouble with this when I bought a router from walmart. They repackaged one that was returned and the MAC address was already on file for someone else. Pretty lame but they were good about replacing it with a new one.

OT I guess, but you can usually change the MAC address of anything. They're not unique.
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#29 Feb 23 2011 at 8:01 PM Rating: Good
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Vedis wrote:
Lithnor wrote:
NayliaMR wrote:
Lithnor wrote:
They will ONLY refund my money, AFTER I send the game back.


This in no way seems like the worst case scenario....

Edited, Feb 23rd 2011 8:03pm by NayliaMR



I'm confused as to what you see as the worst case scenario here.

I paid for an item by clicking the "buy new" button and finding the one that AMAZON was selling under the list. I was then sold a "used" item. An unusable item. That alone is technically false advertisement and illegal. Then, to make things right, I have to pay a shipping cost to get my money back?

How is this not the worst case scenario?

The only way this could get much worse is if they decided to keep my money, not give me a refund/exchange AND send someone to punch me in the teeth on my doorstep.


this is what a credit card chargeback is for at this point
you should not have to pay to send an item thats faulty back, thats on them, they are responsible for selling you something as advertised
state this to them if you havent, see if they will send you a shipping box pre paid(most companies do this already), if they dont, explain to them you will be charging back the item on your credit card to get a refund, im sure they will enjoy hearing that at this point


This. I'd just explain that you were sold a USED product that is incapable of working when you purchased a new one, and that you are unwilling to pay shipping charges to return it and for them to send you a new one, and that if they are unwilling to:

1) Send you a new one simultaneously while waiting for the returned product, and:
2) Not charge you a dime for shipping either way,

That you're going to call your credit card company and file a chargeback.

With any luck, that should get you the answer you want.
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#30 Feb 23 2011 at 8:33 PM Rating: Decent
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Basically it comes down to this: They have agreed to pay shipping back and will watch the shipment and the second it is moving, refund my money.

However, we are all aware that banks take a few days to issue refunded money back into accounts. I'm basically just out the 3+ days I waited to get the item, plus the days I wait to get my money back.

I won't be buying another one from Amazon, I'll just go buy it from Gamestop or Best Buy.

When I mentioned that this was technically illegal (selling an item as new that has been used) because it's at the very least a problem with false advertisement the first woman actually giggled.

(After I called them earlier today they took my number and told me that a manager would call me back tonight.... talking to the manager this time... apparently the call was set up for March 3.)

This is the second issue I've had with Amazon this month. This is actually amazing. I've never seen Amazon having bad customer support.
#31 Feb 23 2011 at 8:48 PM Rating: Good
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Glad to hear you got a reasonable resolution, even if it wasn't the resolution you wanted.
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#32 Feb 23 2011 at 8:50 PM Rating: Decent
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I'm ready to start losing myself in FFXIV now. -.-
#33 Feb 23 2011 at 9:24 PM Rating: Decent
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Lithnor wrote:
I'm ready to start losing myself in FFXIV now. -.-

Good news, losing is one thing you can expect from FFXIV.
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#34 Feb 23 2011 at 10:09 PM Rating: Decent
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yfaithfully wrote:
Lithnor wrote:
I'm ready to start losing myself in FFXIV now. -.-

Good news, losing is one thing you can expect from FFXIV.


Hot ****.

That's a killer zing, even if I don't most of your posts I gotta admit that was spot on.
#35 Feb 23 2011 at 10:55 PM Rating: Good
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Lithnor wrote:
NayliaMR wrote:
Lithnor wrote:
They will ONLY refund my money, AFTER I send the game back.


This in no way seems like the worst case scenario....

Edited, Feb 23rd 2011 8:03pm by NayliaMR



I'm confused as to what you see as the worst case scenario here.

I paid for an item by clicking the "buy new" button and finding the one that AMAZON was selling under the list. I was then sold a "used" item. An unusable item. That alone is technically false advertisement and illegal. Then, to make things right, I have to pay a shipping cost to get my money back?

How is this not the worst case scenario?

The only way this could get much worse is if they decided to keep my money, not give me a refund/exchange AND send someone to punch me in the teeth on my doorstep.


That's not exactly an uncommon scenario. Many a video game store would have staunchly defended their no returns on opened PC games policy and kept all your money

You also hadn't stated that they were ******** you on shipping at that point in the discussion. They should just authorize a little UPS label for you.

Edited, Feb 23rd 2011 11:56pm by NayliaMR

Edited, Feb 23rd 2011 11:58pm by NayliaMR
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#36 Feb 23 2011 at 11:08 PM Rating: Default
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yfaithfully wrote:
Lithnor wrote:
I'm ready to start losing myself in FFXIV now. -.-

Good news, losing is one thing you can expect from FFXIV.


LMAO!
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#37 Feb 23 2011 at 11:45 PM Rating: Decent
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Just went out and bought a copy from Walmart. Came with a map too.

Oh well.
#38 Feb 24 2011 at 9:20 AM Rating: Good
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Lithnor wrote:
NayliaMR wrote:
Lithnor wrote:
They will ONLY refund my money, AFTER I send the game back.


This in no way seems like the worst case scenario....

Edited, Feb 23rd 2011 8:03pm by NayliaMR



I'm confused as to what you see as the worst case scenario here.


The worst case scenario is they say "you opened the box, it's yours, have a nice day."

To tell you the truth they would have every right to do so. The fact that they are refunding your money after they receive the game is above and beyond what they are legally required to do, copyright laws being such as they are and all.

Edited, Feb 24th 2011 10:22am by Jefro420

Edited, Feb 24th 2011 10:23am by Jefro420
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#39 Feb 24 2011 at 10:12 AM Rating: Excellent
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Jefro420 wrote:
Lithnor wrote:
NayliaMR wrote:
Lithnor wrote:
They will ONLY refund my money, AFTER I send the game back.


This in no way seems like the worst case scenario....

Edited, Feb 23rd 2011 8:03pm by NayliaMR



I'm confused as to what you see as the worst case scenario here.


The worst case scenario is they say "you opened the box, it's yours, have a nice day."

To tell you the truth they would have every right to do so. The fact that they are refunding your money after they receive the game is above and beyond what they are legally required to do, copyright laws being such as they are and all.



Even if the copy of the game was clearly used and re-wrapped to begin with? The product they sent him was not the product he ordered. I think the law would side with the customer in this case.
#40 Feb 24 2011 at 10:23 AM Rating: Good
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Hydragyrum wrote:
Jefro420 wrote:
Lithnor wrote:
NayliaMR wrote:
Lithnor wrote:
They will ONLY refund my money, AFTER I send the game back.


This in no way seems like the worst case scenario....

Edited, Feb 23rd 2011 8:03pm by NayliaMR



I'm confused as to what you see as the worst case scenario here.


The worst case scenario is they say "you opened the box, it's yours, have a nice day."

To tell you the truth they would have every right to do so. The fact that they are refunding your money after they receive the game is above and beyond what they are legally required to do, copyright laws being such as they are and all.



Even if the copy of the game was clearly used and re-wrapped to begin with? The product they sent him was not the product he ordered. I think the law would side with the customer in this case.

I fully understand the issue. With things like this it really comes down to his word against theirs. I mean who's to say he didn't open the box, install the game/use the code, then return it to amazon saying he tried the code but it didn't work. However, Amazon would surely loose the OP as a customer if they didn't help him out and I'm sure that is the reason for the refund.

What it comes down to is, where is the burden of proof? You can tell someone anything you want, that doesn't make it true. If this were to be taken to court (in reality it never would make it that far) the OP has no case and would lose.

Edited, Feb 24th 2011 11:26am by Jefro420
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#41 Feb 24 2011 at 10:35 AM Rating: Good
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Jefro420 wrote:
Hydragyrum wrote:
Jefro420 wrote:
Lithnor wrote:
NayliaMR wrote:
Lithnor wrote:
They will ONLY refund my money, AFTER I send the game back.


This in no way seems like the worst case scenario....

Edited, Feb 23rd 2011 8:03pm by NayliaMR



I'm confused as to what you see as the worst case scenario here.


The worst case scenario is they say "you opened the box, it's yours, have a nice day."

To tell you the truth they would have every right to do so. The fact that they are refunding your money after they receive the game is above and beyond what they are legally required to do, copyright laws being such as they are and all.



Even if the copy of the game was clearly used and re-wrapped to begin with? The product they sent him was not the product he ordered. I think the law would side with the customer in this case.

I fully understand the issue. With things like this it really comes down to his word against theirs. I mean who's to say he didn't open the box, install the game/use the code, then return it to amazon saying he tried the code but it didn't work. However, Amazon would surely loose the OP as a customer if they didn't help him out and I'm sure that is the reason for the refund.

What it comes down to is, where is the burden of proof? You can tell someone anything you want, that doesn't make it true. If this were to be taken to court (in reality it never would make it that far) the OP has no case and would lose.


Unless SE was willing to co-operate and show when the code was registered. Yes, I know it would never happen even in our hypothetical court case, but there IS hard proof of when game codes are used. If the code was used before the OP even ordered the game, then Amazon cheated. Getting that proof may be impossible though. :)

Like you said, a $50 game is not worth Amazon potentially losing a customer. I don't think they would ever tell someone to suck it up. Small brick and mortar shops sure, but I imagine Amazon even has an insurance policy that covers this kind of loss.
#42 Feb 24 2011 at 11:06 AM Rating: Good
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Hydragyrum wrote:

Unless SE was willing to co-operate and show when the code was registered. Yes, I know it would never happen even in our hypothetical court case, but there IS hard proof of when game codes are used. If the code was used before the OP even ordered the game, then Amazon cheated. Getting that proof may be impossible though. :)

Like you said, a $50 game is not worth Amazon potentially losing a customer. I don't think they would ever tell someone to suck it up. Small brick and mortar shops sure, but I imagine Amazon even has an insurance policy that covers this kind of loss.


Yeah, I suppose SE proving the date the code was used would be proof enough. I hadn't thought about that. Even so, refunding the OP is the 'right' thing for amazon to do even though it is completely within their rights (and probably even in their policy) not to. I'm guessing that probably is the case or the OP would never need to talk to a manager to get a refund.
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#43 Feb 24 2011 at 11:17 AM Rating: Good
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Yeah, this is the kind of situation where, even if you think the customer is ************ you (even though he isn't), you still err on the customer's side.

Of course in this case, it's still a negative customer support experience so they may end up losing the customer anyway (he's not rebuying it from them after the refund), plus whatever damage caused by this thread of anyone who is reading it and decides they'r enot going to buy an item from Amazon now.

In situations like this, anything less of giving the customer their $50 back now is going to cost them a lot less than -not- giving the customer their $50. And like I said; due to everyone who has viewed this thread, if even one person has decided that they will not buy even one product from Amazon as a result of the OP's experience, then Amazon has cost themselves money by not refunding the OP outright.
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