Yes, I'm positive, and I've called Square about it and they refuse to do anything about it as well. They refuse to have a manager talk to me and say "Return it to amazon then."
To be honest, I don't even know that this was Amazon's mess up. The game was still wrapped. Why is it not plausible that they simply printed two of the same manual with the same code and sold it by accident?
Typical Square Enix customer service. Considering their staggeringly high subscription rates
on FFXIV, I'm somewhat surprised they aren't bending over backwards to help someone who wants to play
. But then, that's SE for ya.
Fortunately, as others have said, Amazon's customer service is significantly better. Here's hoping they can get it straightened out in a jiff. See if they'd be willing to simulship it (they ship the new one while you ship the old one, rather than not shipping your new copy until they receive the old one). If they'll offer that, it will be faster. And as mentioned, make sure they know you want a replacement, not a refund.