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temporarily suspended login access (please help)Follow

#1 Feb 27 2011 at 7:47 PM Rating: Decent
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I reset my router yesterday and for some reason I'm unable to log in the game. i received this message:

"Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.
For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna"


Now i followed the instruction on the link provided, reset my password multiple times, yet I'm still unable to log in. Any one know how to fix this problem?
#2 Mar 01 2011 at 9:18 AM Rating: Decent
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Sorry. I really wish someone in here who knows about it will help you. I am not one of them I'm afraid...

(I just wanted to revive this thread so that people won't ignore it.)
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#4 Mar 01 2011 at 9:57 AM Rating: Decent
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After the security patch update, everytime you change your IP, your account get blocked and you need to change your password.

Way to go SE...way to go...
#5 Mar 01 2011 at 10:11 AM Rating: Decent
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cquintela wrote:
After the security patch update, everytime you change your IP, your account get blocked and you need to change your password.

Way to go SE...way to go...


To be fair, there's only a few ISPs that continually cycle your IP address. I'm not seeing millions of posts of being locked out of their account so the system itself is actually not as intrusive as people feared.
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#6 Mar 01 2011 at 10:19 AM Rating: Decent
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Mistress Theonehio wrote:
cquintela wrote:
After the security patch update, everytime you change your IP, your account get blocked and you need to change your password.

Way to go SE...way to go...


To be fair, there's only a few ISPs that continually cycle your IP address. I'm not seeing millions of posts of being locked out of their account so the system itself is actually not as intrusive as people feared.


Because you talking about people that live in USA, Europe or Japan, but mostly ISP outside these places use dynamic IP.
South America (I live in Brazil) are like 95% dynamic IP, thats the problem, SE will need to deal with that soon or later.

And looks like the block only occurs with IP outside the "main zones".

Edited, Mar 1st 2011 11:20am by cquintela

Edited, Mar 1st 2011 11:21am by cquintela
#7 Mar 01 2011 at 10:22 AM Rating: Decent
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cquintela wrote:
Mistress Theonehio wrote:
cquintela wrote:
After the security patch update, everytime you change your IP, your account get blocked and you need to change your password.

Way to go SE...way to go...


To be fair, there's only a few ISPs that continually cycle your IP address. I'm not seeing millions of posts of being locked out of their account so the system itself is actually not as intrusive as people feared.


Because you talking about people that live in USA, Europe or Japan, but mostly ISP outside these places use dynamic IP.
South America (I live in Brazil) are like 95% dynamic IP, thats the problem, SE will need to deal with that soon or later.

And looks like the block only occurs with IP outside the "main zones".

Edited, Mar 1st 2011 11:20am by cquintela

Edited, Mar 1st 2011 11:21am by cquintela


I'm not very technically minded but shouldn't you still be able to specify a static IP to you computer from your router?
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#8 Mar 01 2011 at 10:24 AM Rating: Good
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SE is just playing the odds: if you aren't logging in from America, you are probably a terrorist.

It's a fact.
#9 Mar 01 2011 at 10:29 AM Rating: Decent
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Quote:

I'm not very technically minded but shouldn't you still be able to specify a static IP to you computer from your router?


Its not a internal IP, like 192.168.1.1, for example. It's a external IP, here you need to pay 50% to ISP to use a static external IP.


Edited, Mar 1st 2011 11:30am by cquintela
#10 Mar 01 2011 at 10:31 AM Rating: Decent
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Mistress Theonehio wrote:
cquintela wrote:
After the security patch update, everytime you change your IP, your account get blocked and you need to change your password.

Way to go SE...way to go...


To be fair, there's only a few ISPs that continually cycle your IP address. I'm not seeing millions of posts of being locked out of their account so the system itself is actually not as intrusive as people feared.

I ran a server out of my home last year on AT&T DSL, and I needed a script running to monitor for IP changes so I could tell the DNS registry to associate my domain name with the new IP address. According to my logs, this occurred every few days.
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#11 Mar 01 2011 at 3:19 PM Rating: Decent
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It must be a regional thing, or something about accessing from another computer. I play at home connected to Fios, but I bring my rig to work at night and am connected through a different ISP, (Clear Mobile).
Have not had any issues since the security update.
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#12 Mar 01 2011 at 3:26 PM Rating: Good
Restyoneck wrote:
It must be a regional thing, or something about accessing from another computer. I play at home connected to Fios, but I bring my rig to work at night and am connected through a different ISP, (Clear Mobile).
Have not had any issues since the security update.



I think the problem is that their IP is being renewed while online. This can happen if you stay online for hours, and some do this to use their character to sell items.

Not sure if this is the case with the OP, but I can see this happening. However I did not know that they are renewing IP's while you are connected. I thought that it always happened after a disconnect, but then I am no expert in this field.
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