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Suspicious activity, WTF??!!!Follow

#1 Mar 03 2011 at 4:49 PM Rating: Decent
42 posts
Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.
For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna


this is the message i got when logging on... ok, i was in gran canaria for a week playing. But doing so, does that mean i get a ban? wont we be able to play from anywhere else than the same ip if we dont feel like buying that id thing so we must use it over and over thousands of times? well, i dont like seeing things like this when i feel like playing ...

yay, must change my extremely safe password!! WEEEEEE ... good job again SE, you wont stop RMT's this way though, only actual players.
#2 Mar 03 2011 at 5:21 PM Rating: Decent
5 posts
nah just reset your password and you should be able to login again

#3 Mar 04 2011 at 12:57 PM Rating: Good
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291 posts
If you play from IP addresses in multiple locations/countries using just a username and password you can trigger this security message. This does not occur if you use the security token in addition to username/password.
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#4 Mar 04 2011 at 3:19 PM Rating: Good
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Gnollmar wrote:

this is the message i got when logging on... ok, i was in gran canaria for a week playing. But doing so, does that mean i get a ban? wont we be able to play from anywhere else than the same ip if we dont feel like buying that id thing so we must use it over and over thousands of times? well, i dont like seeing things like this when i feel like playing ...

yay, must change my extremely safe password!! WEEEEEE ... good job again SE, you wont stop RMT's this way though, only actual players.


It's far easier to just use a security key and you only have to log in once or twice on average if you get booted off for some reason. I personally like this measure as it will stop someone from a different country from trying to log onto people's accounts.
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#5 Mar 04 2011 at 4:09 PM Rating: Good
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551 posts
The key is only $10, I bought mine for FFXI years ago and it still works perfectly. Nice thing is the key works for the account, so no separate keys needed for FFXI and FFXIV. Takes a whole 5-10 seconds to hit the button, get a key, enter it, and be done. And while it's not 100% unbeatable, it is an extra step for somebody to have to get around to get to your account.
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#6 Mar 05 2011 at 7:53 PM Rating: Decent
18 posts
I'm getting the same error but never left Texas. Now, even after I change my password it still doesn't work. Any ideas to the fix?

Is the login server down or something?
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#7 Mar 06 2011 at 3:50 AM Rating: Decent
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149 posts
Zorvan wrote:
The key is only $10, I bought mine for FFXI years ago and it still works perfectly. Nice thing is the key works for the account, so no separate keys needed for FFXI and FFXIV. Takes a whole 5-10 seconds to hit the button, get a key, enter it, and be done. And while it's not 100% unbeatable, it is an extra step for somebody to have to get around to get to your account.


You know what happen if you break or lose your token right? You need to call SE support, or AKA the worst support service ever in game history. I got the same problem as OP, sent an email to SE, almost 3 days to get a response:"Enter on this link (was a Playonline link do FFXI page) and open the chat support, cos we can't help you by email for security reasons (the link doesn't exist and I got redirect to the main POL page)."

Can't help me by email cos security reason?! But I can get the link to reset my password without even retype the old one on the same email?!

So, I prefer keep changing my password than lose my account if something bad happen to the token.




Edited, Mar 6th 2011 5:02am by cquintela
#8Rankin657, Posted: Mar 06 2011 at 5:15 AM, Rating: Sub-Default, (Expand Post) Should not have to waste 10 bucks on a stupid token for a fail of a game
#9 Mar 06 2011 at 5:26 AM Rating: Decent
6 posts
I had a security token, but I don't wanna keep buying new ones. Not that I've lost or broken my old one, but I am not allowed to link it to my new account, because I used NA version of ffxi. Since there was no point getting a US version of ffxiv (the product actually being released in EU in time) my token is worthless.
#10 Mar 06 2011 at 7:52 AM Rating: Decent
14 posts
I play using the same computer, in the same location etc etc. I log out normally. The next morning, my account is blocked due to this secruity thing. Fair enough i say, so i reset password and carry on playing. Two days later, i log out at night perfectly normal again. The next evening i go to log in, and oh i have to reset my password again. Twice in 4 days.....when im not doing anything, and there is no way anyone could be accessing my account. Seems a little overkill, and will grate on me eventually.
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#11 Mar 06 2011 at 2:20 PM Rating: Good
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7,106 posts
Quote:
Should not have to waste 10 bucks on a stupid token for a fail of a game

Then don't?

The alternative if you often travel is to occasionally have to spend 30 seconds resetting your password. I wouldn't normally consider that a big deal, but apparently the Op does so perhaps you do too.
Quote:
Seems a little overkill, and will grate on me eventually.

Sounds your like ISP rotates your IP address over an unusually wide range, enough to make it look suspicious. You could probably prevent that with a short phone call. I used to use a program that required a static IP for security reasons, and my ISP had no problem locking me down to one IP when I asked.

Edited, Mar 6th 2011 3:23pm by Caesura
#12 Mar 06 2011 at 2:21 PM Rating: Decent
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I have to point this out in every one of these threads I see

We ALL want more security on our accounts.
Unless it causes us to do anything extra.
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#13 Mar 06 2011 at 2:38 PM Rating: Excellent
Sage
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551 posts
cquintela wrote:
Zorvan wrote:
The key is only $10, I bought mine for FFXI years ago and it still works perfectly. Nice thing is the key works for the account, so no separate keys needed for FFXI and FFXIV. Takes a whole 5-10 seconds to hit the button, get a key, enter it, and be done. And while it's not 100% unbeatable, it is an extra step for somebody to have to get around to get to your account.


You know what happen if you break or lose your token right? You need to call SE support, or AKA the worst support service ever in game history. I got the same problem as OP, sent an email to SE, almost 3 days to get a response:"Enter on this link (was a Playonline link do FFXI page) and open the chat support, cos we can't help you by email for security reasons (the link doesn't exist and I got redirect to the main POL page)."

Can't help me by email cos security reason?! But I can get the link to reset my password without even retype the old one on the same email?!

So, I prefer keep changing my password than lose my account if something bad happen to the token.


Dunno what to tell you then. I've had my key since they first came out, haven't had to replace it yet. I'm actually amazed the battery is still going. I guess take better care of your stuff?
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#14 Mar 06 2011 at 4:23 PM Rating: Good
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923 posts
Gran Canaria! I lived there for 10 years! completely random I know...
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