Regarding your request for account support. Please find your answer below.
Unfortunately, the Support Center cannot assist you with this issue. For further assistance, please contact the EU Support Site at: support.eu.square-enix.com, or by phone at +44 (0)870-600-0182
Thank you for contacting the SQUARE ENIX Support Center.
Statement mentioned above is my third time to request an issue to the Square Enix Support Center, but it look likes that i don't have any luck about it. I never played at once because of that cc method payment which im not used. Before i buy my FFXIV DVD i was expecting that i can play it directly because its free for 30 days, unlikely its complected because you have to provide first your cc or any other option of payment to activate your character slot.
I love to be a part of FFXIV, but they push me to trash it, so do I.