I'm attempting to reactivate my FFXIV account, but have ran into a few problems. I thought I forgot my password, so I did a password reset. However, whenever I try to change it it tells me that the password is wrong, despite following the link sent to my email account. I've tried several times over to ensure that the password meets their criteria (8 characters, letters and numbers, even tried letters with numbers and a full-stop at the end). Nothing is working. I've tried both with and without my security token several times over too.
When I look at the server status page it says that most of the game servers are down. However, I can not find any information as to why or for how long. Googling brings up information following the March tragedy in Japan but nothing which relates to May. The latest news is about a patch.
So I'm at a bit of a loss. It's a bank holiday today too so I can't call SE (I tried). And as my last day off I thought it would be a good idea to get on and play.
Can anyone shed any light on my situation please. It's very frustrating when there seems to be no information around to help.