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Horrible lag. Game issue or Pc issue?Follow

#1 Sep 09 2011 at 6:29 PM Rating: Decent
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There is a extensive lag beyond the point where I can't move, I'm skipping movements, unable to type/select commands. Is this an ingame issue or a PC issue?
#2 Sep 09 2011 at 7:00 PM Rating: Decent
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it could be. your going to need to tell us whats in your PC before we can see what the problem is.

Edited, Sep 9th 2011 9:01pm by Keysofgaruda
#3 Sep 09 2011 at 7:15 PM Rating: Decent
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Keysofgaruda wrote:
it could be. your going to need to tell us whats in your PC before we can see what the problem is.

Edited, Sep 9th 2011 9:01pm by Keysofgaruda


Sure. How do I go to the pc menu to give specs? I'm at the control panel.
#4 Sep 09 2011 at 7:28 PM Rating: Good
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Total longshot: are you using a wireless keyboard by any chance?
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#5 Sep 09 2011 at 7:37 PM Rating: Decent
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No wireless keyboard & I'm using a direct ethernet wire onto the pc from the router. There's only two wires in conjunction to the wire: One from the main modem, and one from the router to my PC.

Download speed: 17 mbps (wireless) 21 mbps (wired)
Upload: 3.0mbps (wireless) 4.5 mbps (wired)
#6 Sep 09 2011 at 7:47 PM Rating: Good
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Start --> Control Panel (might have to click "Classic View") --> System.

What does it say next to Processor and Memory (RAM)?

Click on Device Manager. What is listed under "Display Adapters?"
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#7 Sep 09 2011 at 7:52 PM Rating: Decent
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akirussan wrote:
Start --> Control Panel (might have to click "Classic View") --> System.

What does it say next to Processor and Memory (RAM)?

Click on Device Manager. What is listed under "Display Adapters?"


Processor: Intel (R) Core (TM) 2 Dou CPU P7350 @2.00GHz 2.00 GHz
Installed Memory Ram: 4.00GB
System type: 64-bit Operating System
NVIDIA GeForce 9800M GTS
#8 Sep 09 2011 at 8:03 PM Rating: Good
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Inboundwar wrote:
akirussan wrote:
Start --> Control Panel (might have to click "Classic View") --> System.

What does it say next to Processor and Memory (RAM)?

Click on Device Manager. What is listed under "Display Adapters?"


Processor: Intel (R) Core (TM) 2 Dou CPU P7350 @2.00GHz 2.00 GHz
Installed Memory Ram: 4.00GB
System type: 64-bit Operating System
NVIDIA GeForce 9800M GTS

This computer is very much on the low end of what can play FFXIV. You will probably still be getting lag even on lowest settings. You might be able to get better performance by lowering them though.

Go to whatever folder you installed FFXIV in and start up Final Fantasy XIV Config:

Go to General
Go to Video Settings
Turn all of those settings to as low as reasonable:
No AA, Draw Quality 2-3, Background 1-2, Shadow Detail Lowest.
Go to Graphics and turn off everything (except Enable hardware mouse cursor, which really doesn't belong here anyway)
Set Texture Quality to Low, same with Filtering.

If that still doesn't do it, reduce your resolution too.
#9 Sep 09 2011 at 10:32 PM Rating: Decent
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Hulan wrote:
Inboundwar wrote:
akirussan wrote:
Start --> Control Panel (might have to click "Classic View") --> System.

What does it say next to Processor and Memory (RAM)?

Click on Device Manager. What is listed under "Display Adapters?"


Processor: Intel (R) Core (TM) 2 Dou CPU P7350 @2.00GHz 2.00 GHz
Installed Memory Ram: 4.00GB
System type: 64-bit Operating System
NVIDIA GeForce 9800M GTS

This computer is very much on the low end of what can play FFXIV. You will probably still be getting lag even on lowest settings. You might be able to get better performance by lowering them though.

Go to whatever folder you installed FFXIV in and start up Final Fantasy XIV Config:

Go to General
Go to Video Settings
Turn all of those settings to as low as reasonable:
No AA, Draw Quality 2-3, Background 1-2, Shadow Detail Lowest.
Go to Graphics and turn off everything (except Enable hardware mouse cursor, which really doesn't belong here anyway)
Set Texture Quality to Low, same with Filtering.

If that still doesn't do it, reduce your resolution too.


Something troubles me though... It has been working like butter on this computer just fine up until today. There was no update patch, so I don't understand why this uncontrollable lag is coming from.

Here, this is what I had on originally when it was running fine:

Network UNPN Mapping: automatic
Video Settings Display: Windowed Size: 1280 x 768
Multi-Sampling: 2x MSAA
General Drawing Quality 8 Standard
Background Drawing Quality 3 Standard
Shadow Detail: Standard
Graphics Texture Qaulity: low
Texture Filtering: Highest

If I didn't mention this, the computer works absolutely smooth on starcraft 2 also.
#10 Sep 10 2011 at 2:26 PM Rating: Decent
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Sigh... It seems like the lag occurs as soon as I select the character from the menu
#11 Sep 10 2011 at 3:30 PM Rating: Default
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Home Premium Edition Service Pack 1 64bit (build 7601)
Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz
Number of Processors Logical Core Count 2 Physical Core Count 2
BIOS Ver 1.00PARTTBL
Language English (Regional Setting: English)
Physical Memory 4090.977MB
Virtual Memory 2047.875MB
Page File 8180.148MB
Storage C:\ Hard Disk Drive Total Disk Space 452.967GB Free Disk Space 382.501GB
DirectX Version DirectX 11
Graphic Device(s) NVIDIA GeForce 9800M GTS
+Device \\.\DISPLAY1
+Chip GeForce 9800M GTS
+Maker NVIDIA
+Video Memory 1005.938 MB
+Shared Video Memory 1789.488 MB
+DAC Type Integrated RAMDAC
+Display Mode 1440 x 900 (32 bit) (59Hz)
+Driver nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
+Driver Version 8.16.0011.8766
+Driver Date 10/3/2009 1:02:06 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Conexant High Definition SmartAudio 221)
+Device ID {8F5F7FEE-F823-453D-96E1-1C6028B3DDFF}
+Device Name CHDRT64.sys
+Driver Version 4.98.0004.0000
+Driver Language English
+Driver Date 6/15/2009 1:47:26 PM
Sound Device(s) SPDIF Interface (Conexant High Definition SmartAudio 221)
+Device ID {E5D8F334-E17B-47FD-A83B-FC14869B07B6}
+Device Name CHDRT64.sys
+Driver Version 4.98.0004.0000
+Driver Language English
+Driver Date 6/15/2009 1:47:26 PM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 5 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {C6722900-4C06-11E0-8001444553540000}
+Name Logitech Dual Action
+Notes Axis 4 Button 12 Field of View 1
#12 Sep 10 2011 at 4:32 PM Rating: Good
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How long has it been working smoothly before this? It's not that I don't believe you, but it's a small miracle that it worked at all up until this point. I did a little research into that particular chip and while the clock speed is serviceable, the number of stream processors is poultry compared to most current generation gaming GPUs.

Please know I don't mean it as a personal insult when I say that it does not surprise me in the least that this chip does not handle FFXIV. Seeing as it is a M class chip, I assume you have a laptop? In which case I would suggest your only course of action to be to try lower your settings and bite the bullet. I may be totally off base here; it's possible. It might be your connection has suddenly started being slow, or that you burnt out your North Bridge. But I just cannot imagine this card handling FFXIV at anywhere close to the settings you are putting it through.

You can't compare FFXIV to games like Starcraft II and I wish people would stop trying. It's not that FFXIV's graphics are particularly spectacular so much as it is poorly optimized. FFXIV eats graphics cards for breakfast for whatever reason and no amount of explaining that your XYZ card runs ABC game just fine is going to change that.

Edited, Sep 10th 2011 6:32pm by Hulan
#13 Sep 10 2011 at 4:38 PM Rating: Decent
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Hulan wrote:
How long has it been working smoothly before this? It's not that I don't believe you, but it's a small miracle that it worked at all up until this point. I did a little research into that particular chip and while the clock speed is serviceable, the number of stream processors is poultry compared to most current generation gaming GPUs.

Please know I don't mean it as a personal insult when I say that it does not surprise me in the least that this chip does not handle FFXIV. Seeing as it is a M class chip, I assume you have a laptop? In which case I would suggest your only course of action to be to try lower your settings and bite the bullet. I may be totally off base here; it's possible. It might be your connection has suddenly started being slow, or that you burnt out your North Bridge. But I just cannot imagine this card handling FFXIV at anywhere close to the settings you are putting it through.

You can't compare FFXIV to games like Starcraft II and I wish people would stop trying. It's not that FFXIV's graphics are particularly spectacular so much as it is poorly optimized. FFXIV eats graphics cards for breakfast for whatever reason and no amount of explaining that your XYZ card runs ABC game just fine is going to change that.

Edited, Sep 10th 2011 6:32pm by Hulan


Yes, I have a lap top. All drivers are updated as well of network drivers. FFXIV has been working just fine since the game released.

It has worked smoothly with standard settings. If there was a video to prove that I would but unfortunately what happens is as soon as the game loads up to my character online in a zone 10 seconds later I see bad lag where the character is moving so slow skipping spots and unable to go through the menu. Even closing the XBox icon lags from closing it.

Now, your suggestion on lowering it's standards and I tried that. The results are still the same. The only proof I can provide is a video of my previous game play that can be sent to you in pm. It really works just fine, I'm shocked this has occurred.
#14 Sep 10 2011 at 4:51 PM Rating: Excellent
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Ok, let's try a different approach. Having read your description of the problem, a quick question for you: How hot does your laptop get when playing FFXIV, both now and historically?
#15 Sep 10 2011 at 4:55 PM Rating: Good
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Hulan wrote:
Ok, let's try a different approach. Having read your description of the problem, a quick question for you: How hot does your get when playing FFXIV, both now and historically?


Hmm between warm and hot. It really gets heated underneath the laptop if I go afk, which I avoided doing that entirely now when I go to bed for example.
#16 Sep 10 2011 at 5:02 PM Rating: Good
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Alright, well this is somewhat a shot in the dark without seeing the problem myself, but given that you have historically had consistent frame rates and that it takes some time (10 seconds is quite a while in computer terms) for the issue to begin appearing.... I would suspect you may have caused damage to your North Bridge (the chipset that contains your on-board graphics) from excessive heat. Truth be told, this isn't my area of expertise though, so someone may come along shortly and tell you I'm an idiot that has no idea what their talking about. Not to mention that my analysis is probably coloured by my own personal experiences (my GPU burnt out last week from playing FFXIV).

Given that, and the fact that it's pretty hard to fix a damaged bridge, you may want to try uninstalling FFXIV and reinstalling. There is a chance that you have somehow corrupted your installation, which might produce similar results. Other than that, I do not know what to tell you.
#17 Sep 10 2011 at 5:06 PM Rating: Default
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I'll go ahead and re-install FFXIV. Do you need the statistics of my internet? Like the ping, download, upload speed?

Edit: How much does it cost to repair the bridge thing? I'm a little bummed if that happened...

Also, in my c drive I want save the macro file. How can I find it ?

Edited, Sep 10th 2011 7:09pm by Inboundwar
#18 Sep 10 2011 at 5:46 PM Rating: Good
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Might as well be thorough, if you can ping a Japanese server and post your up/down rates that couldn't hurt. As for repairing a bridge.... Honestly I'm not sure, I'm a desktop person myself. As for macros:

Navigate to your My Documents/My Games/FINAL FANTASY XIV/user/######## where the last folder is a numeric code representing your character. (Don't worry, there shouldn't be too many of these, just search until you find your macros).

In that folder will be a number of files named mcr# where # is the macro palette. If you only used one macro palette, there should only be mcr0 for instance.


Edit: By the way, a good (accurate) place to ping would be one of the addresses from here. I've checked and the Lobby and Lindblum at least work still.

Edited, Sep 10th 2011 8:04pm by Hulan
#19 Sep 10 2011 at 7:50 PM Rating: Decent
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Hulan wrote:
Might as well be thorough, if you can ping a Japanese server and post your up/down rates that couldn't hurt. As for repairing a bridge.... Honestly I'm not sure, I'm a desktop person myself. As for macros:

Navigate to your My Documents/My Games/FINAL FANTASY XIV/user/######## where the last folder is a numeric code representing your character. (Don't worry, there shouldn't be too many of these, just search until you find your macros).

In that folder will be a number of files named mcr# where # is the macro palette. If you only used one macro palette, there should only be mcr0 for instance.


Edit: By the way, a good (accurate) place to ping would be one of the addresses from here. I've checked and the Lobby and Lindblum at least work still.

Edited, Sep 10th 2011 8:04pm by Hulan


Sigh... Unfortunately, after uninstalling and reinstalling the results are the same. I still lag as soon as the character gets loaded. Guess I'm *******
#20 Sep 10 2011 at 7:58 PM Rating: Good
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Before you do anything desperate, did you try pinging a server?


On a side note, I don't generally take note of such things... But can someone explain to me why they felt it necessary to rate me down several times for trying to help someone? I may not be the most knowledgeable person in the field, but if that's your problem with my posts, perhaps you should instead post your own solutions instead of disparaging mine. If there is another reason, please explain, because I would like to rectify the problem and honestly I'm completely befuddled.
#21 Sep 10 2011 at 8:09 PM Rating: Decent
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Hulan wrote:
Before you do anything desperate, did you try pinging a server?


On a side note, I don't generally take note of such things... But can someone explain to me why they felt it necessary to rate me down several times for trying to help someone? I may not be the most knowledgeable person in the field, but if that's your problem with my posts, perhaps you should instead post your own solutions instead of disparaging mine. If there is another reason, please explain, because I would like to rectify the problem and honestly I'm completely befuddled.


How do I ping a server? Send me a pm on how to do this so I don't have to keep messaging here back and forth.

Very strangely, yeah I noticed the random ratings... That's zam for you. Some people do that to annoy people, but eventually karma will get back them.
#22 Sep 11 2011 at 6:00 AM Rating: Good
Just reading real quick, I would say that heat is what killed you here.

Just a quick question, though, is it only the game, or have you noticed other things on the laptop slowing down? (slower load, dimmer graphics, etc.) If so, then, yeah, kinda screwed. Laptops are horribly expensive to repair compared to desktops. Their intergrated grapics and limited cooling ability are what make them very poor choices for gaming, especially on high end (or poorly optimized) graphic intensive games. (Btw, I did read somewhere that if FFXIV had been very successful, then it might have been used to rate new graphics cards, just a side note)

Chances are, though, however, that you have overheated a part of the board near the graphics. This could also explain why you are having sluggish response from the other areas (i.e typing, movement, etc.)

Again, just my 0.02....
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#23 Sep 11 2011 at 6:06 AM Rating: Decent
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Looks like I'll have to sell the laptop then. I never liked over heated laptops to begin with. With a desktop at least I'll never worry about cooling but then kinda sucks I can't bring it with me.

Everything is working fine. It's just the game that's been lagging only.

Edited, Sep 11th 2011 8:07am by Inboundwar
#24 Sep 11 2011 at 8:10 AM Rating: Good
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Alright, looking at your ping numbers, it's about 100ms slower than my own, but still not totally unreasonable. It might be contributing a little to the problem, but it wouldn't be nearly as bad as you are describing. With the average of 261ms, you might see some sluggishness, but not to the point that it would render the game unusable.

My theory is that you damaged some solder joint by overheating it. It's loose now, so whenever you computer heats up to a certain threshold, it starts acting funky. A way to test this would be to get some other graphics intensive game and cover the vents, if you computer starts acting slow after playing another game at high heats, it's definitely internal damage.
#25 Sep 11 2011 at 9:55 AM Rating: Excellent
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Inboundwar wrote:
Looks like I'll have to sell the laptop then. I never liked over heated laptops to begin with. With a desktop at least I'll never worry about cooling but then kinda sucks I can't bring it with me.

Everything is working fine. It's just the game that's been lagging only.

Edited, Sep 11th 2011 8:07am by Inboundwar


Well, you're still going to need to do basic maintenance on a PC for cooling issues. I like to crack mine open at least once a month and clean it out. See back when I was a PC noob, I didn't know that you had to clean them out once in a while. After 3 years of not cleaning it, it began to get really slow and the fans got really loud. One of my buddies checked how hot my cards were getting, and they were over 100C when idle. When I opened up the case for the first time, the entire inside of the PC was white with dust. After cleaning that mess out, my PC worked perfectly again. Luckily it looks like I got to it in time and no heat damage occurred. So yeah, you're going to need to do some basic stuff like that, but it's really easy.

Edited, Sep 11th 2011 8:57am by Lantesh
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#26 Sep 11 2011 at 1:50 PM Rating: Good
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Quote:
Looks like I'll have to sell the laptop then.

If things really did work fine until just recently, and the problem really is heat-related, then your laptop is damaged in some way. It'd be pretty obnoxious to sell your laptop after damaging something with an overheat.
#27 Sep 11 2011 at 1:52 PM Rating: Decent
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Agree with the above post...

Edited, Sep 11th 2011 3:54pm by RemVye
#28 Sep 11 2011 at 4:55 PM Rating: Excellent
What is the problem with using a wireless keyboard?
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#29 Sep 11 2011 at 11:14 PM Rating: Decent
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Well some good news it turns out two things: ping was issue and the fan inside the laptop was dirty. I took it apart and cleaned it out and man it was dirty. The right side of the fan wouldn't even spin because of the dust clog. Second, the ping issue. The internet provider was contacted and the reassed the internet signal strength.

With the server ping tested with ffxiv, the minimum was 181 & maximum 201. 100 was cut based on not only the strength but I also went ahead and made port forwarding UDP-TPD of 55296-55551 & 54992-55551.

So everything turned out alright. But good lord. Getting that thing apart took me a long time and I almost broke the plastic board near the screen. Good thing I have a waranty >.>
#30 Sep 11 2011 at 11:27 PM Rating: Decent
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That's how my previous two laptops died when I played FFXI. Dirt accumulating between the cooling fan and where the air goes out. No more cooling and it just shutsdown or fries something. It's pretty tough to get in there and clean it too without breaking anything + your warranty is gone for sure. It's the only reason I went back to a desktop for games. If they made a gamerlaptop, which allowed us to clean airways I would buy it in a heartbeat.
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#31 Sep 12 2011 at 1:24 AM Rating: Good
Blowing compressed air through all the vent openings once a month will help keep them clean.

I am happy that you were able to get it working better, just remember, though, that you have already damaged some of the components. As long as it's playable, you should be fine right now, but know that it will continue to degrade into the future, sorry.

I am talking from experience, so this is why I mention this.

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#32 Sep 12 2011 at 2:24 AM Rating: Decent
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Quote:
Blowing compressed air through all the vent openings once a month will help keep them clean.


It might seem clean but I don't think that's enough. The problem area is where the fan blows out the air, but not yet out of the laptop. There is usually a metal grid there used for cooling. Once dust gets stuck in that spot and believe me it eventually will, you're ******* You can try blowing compressed air from the outside, through the grid to the dust layer. It might get lose, but it won't be removed since the next time you turn on the fan, it will blow it all back to the grid again.
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#33 Sep 12 2011 at 9:42 AM Rating: Good
Thayos wrote:
What is the problem with using a wireless keyboard?


I know, right?

He just threw that out there and now I'm wondering too.
#34 Sep 12 2011 at 11:26 AM Rating: Excellent
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SmashingtonWho wrote:
Thayos wrote:
What is the problem with using a wireless keyboard?


I know, right?

He just threw that out there and now I'm wondering too.


There's nothing wrong with it at all. It's my guess that he was alluding to the fact that sometimes as the batteries wear down, you will get these sorts of random sync issues when moving your character that gives the illusion that there is something wrong with the GPU.

In this case It wasn't the OP's problem, but it has been known to happen.

Glad it's all sorted out.
#35 Sep 12 2011 at 10:56 PM Rating: Good
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Torrence wrote:
SmashingtonWho wrote:
Thayos wrote:
What is the problem with using a wireless keyboard?


I know, right?

He just threw that out there and now I'm wondering too.


There's nothing wrong with it at all. It's my guess that he was alluding to the fact that sometimes as the batteries wear down, you will get these sorts of random sync issues when moving your character that gives the illusion that there is something wrong with the GPU.

In this case It wasn't the OP's problem, but it has been known to happen.

Glad it's all sorted out.


Exactly.

Low batteries or driver issues can make input sync issues seem like gpu problems.
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#36 Sep 13 2011 at 8:44 PM Rating: Decent
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Probably has nothing to do with the OP's issue, but I logged in for a bit today. I'm trying to get re-acclimated to the game, so I went through some of my old Leves. I went out mining in Bloodshore (yeah, I've been gone for a while) and while out on my Leves my connection to the game was horrible. I kept losing connection, kept sending data but received none, and eventually got disconnected from the game. It took me 20+ minutes to do a simple mining leve simply due to the lag. I don't know if they're running anything in the mornings, if this is normal "these days" or what, but disconnect or no the game was nigh unplayable.
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