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#1 Sep 25 2011 at 11:50 PM Rating: Good
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Morning All-

I need some advice. Yesterday FFXIV stopped running smoothly on my PC. I've used it for XIV since June-ish. No hardware changes. System information here:

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Home Premium Edition 64bit (build 7600)
Processor AMD Phenom(tm) II X6 1090T Processor
Number of Processors Logical Core Count 6 Physical Core Count 6
BIOS BIOS Date: 11/16/10 18:59:05 Ver: 08.00.15
Language English (Regional Setting: English)
Physical Memory 4094.180MB
Virtual Memory 2047.875MB
Page File 8186.508MB
Storage C:\ Hard Disk Drive Total Disk Space 931.413GB Free Disk Space 895.738GB
DirectX Version DirectX 11
Graphic Device(s) NVIDIA GeForce GTX 460
+Device \\.\DISPLAY1
+Chip GeForce GTX 460
+Maker NVIDIA
+Video Memory 738.438 MB
+Shared Video Memory 1791.090 MB
+DAC Type Integrated RAMDAC
+Display Mode 1920 x 1080 (32 bit) (60Hz)
+Driver nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
+Driver Version 8.17.0012.7533
+Driver Date 5/21/2011 6:01:00 AM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported


After multiple game crashes from gear swapping, zoning or menu opening I've decided for a clean install of my OS and XIV.

After I've downloaded the updates from the official patcher it checks files I receive varying error messages:

FINAL FANTASY XIV Updater
Checking update file D2011.06.10.0000 33.2%. 31.9%

X An update error has occured.
Update files corrupted. If the problem persists, please run a disk check.

Error 20638
Error 20641
Error 20643


Anyone experience this?
edit: Goes to 100% on install and check and then... Error 20524

edit: Tried putting latest patch as the game.ver but that resulted in a "130101 A Version Update is required. Select and launch FFXIV again."


Edited, Sep 26th 2011 2:22am by deronguerra

Edited, Sep 26th 2011 2:46am by deronguerra
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#2 Sep 26 2011 at 5:36 AM Rating: Good
Is windows still updating after you reinstalled it? I'm just grasping in the dark here.

Edited, Sep 26th 2011 7:37am by Lubriderm
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Edited, Mar 21st 2011 2:14pm by Darqflame Lock Thread: Because Lubriderm is silly... ~ de geso

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#3 Sep 26 2011 at 8:13 AM Rating: Excellent
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Hiya Ika! (It's Ukiyo Neko)

It wasn't done updating. I guess I should take that "close all background" message seriously. I can't fully update windows because I have an error on what I assume to be the last three updates.

I've turned off automatic updates. 75% through the basic XIV install. I saved all the patches so I can move them into my download folder.. Hopefully this works.

edit: CRC error: The file C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\data\89\7C\00\92.DAT doesn't match the file in the setup's .can file. The medium from which you are running the setup may be corrupted. Contact your software vendor.

Edited, Sep 26th 2011 10:16am by deronguerra
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#4 Sep 26 2011 at 10:49 PM Rating: Good
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Maybe I'm too use to my iMac--

I thought the first "Check for updates" was sufficient. I've run the updating tool after each update and have always found between 1 and 12 important updates... from 50MB to 200MB.. How long does it take to update this thing? I guess I'll keep on hitting check until it says I am up to date. Then I'll pop in the FFXIV disc.

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#5 Sep 27 2011 at 7:29 AM Rating: Good
A fresh install of windows can take forever to update. Sometimes you need to actively (it might depend on your settings) choose to install the updates. After a fresh install, it might require you to be there for a few restarts, too. Just do it, it really is worth it. If you feel comfortable with your browsing habits and/or have good anti virus software turn off uac or whatever it's called. Annnnnd run ffxiv as admin.

If none of this helps, feel free to pm me. I'm no expert, but I trouble shoot well enough.
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Edited, Mar 21st 2011 2:14pm by Darqflame Lock Thread: Because Lubriderm is silly... ~ de geso

Almalieque wrote:
I know what a glory hole is, but I wasn't sure what the business part was in reference to.

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#6 Sep 27 2011 at 10:12 PM Rating: Good
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This is looking to be less of a software issue and more of a hardware issue. I somehow managed to get FFXIV to start up (changed the game.ver date and I was able to walk into Ul'dah just in time for a BSOD- followed by windows failing to start up and a memory test. It said "Hardware problems were detected. To identify and repair these problems, you will need to contact the computer manufacturer (crap.. that's me).

Anyone know what piece of hardware would be failing to cause these problems.?

Bueller... bueller?
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#7 Sep 27 2011 at 10:21 PM Rating: Good
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deronguerra wrote:
This is looking to be less of a software issue and more of a hardware issue. I somehow managed to get FFXIV to start up (changed the game.ver date and I was able to walk into Ul'dah just in time for a BSOD- followed by windows failing to start up and a memory test. It said "Hardware problems were detected. To identify and repair these problems, you will need to contact the computer manufacturer (crap.. that's me).

Anyone know what piece of hardware would be failing to cause these problems.?

Bueller... bueller?


Have you overclocked your CPU? Or your GPU? Have you tried running memtest to see if your RAM is faulty? Tried running prime95 to see if your CPU is stable? Tried running furmark to see if your GPU is stable?

A few things you could do to see if some of your hardware might be faulty.
#8 Sep 27 2011 at 11:02 PM Rating: Good
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Thanks for that info, Nekroturkey, I've ran the GPU test on Fumark for 6 min. little worried about my GPU over heating? it's about 90C. Top 1/3 of the 20-120 zone. FPS average 65. (I'm a complete bonehead when it comes to this)

I ran the prime95 and I'm not quite sure what i am looking for. Everything came out green for all six cores. I think i've un-overclocked them- It's getting late and I'm sleepy.

Great stuff tho. hopefully the answer is here. I was able to log on tonight. That's a plus
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#9 Sep 27 2011 at 11:17 PM Rating: Excellent
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deronguerra wrote:
Thanks for that info, Nekroturkey, I've ran the GPU test on Fumark for 6 min. little worried about my GPU over heating? it's about 90C. Top 1/3 of the 20-120 zone. FPS average 65. (I'm a complete bonehead when it comes to this)

I ran the prime95 and I'm not quite sure what i am looking for. Everything came out green for all six cores. I think i've un-overclocked them- It's getting late and I'm sleepy.

Great stuff tho. hopefully the answer is here. I was able to log on tonight. That's a plus


Yeah, those temps are high, but that's what furmark is supposed to do, so no worries. It basically stresses your GPU more than any game ever could to test for instability. If you can run it for about ~10-15 minutes without any problems, then you should be good there. If you didn't notice any abnormalities within 6 minutes, it should probably still be fine.

As far as prime95 goes, you're going to want to run the blend test for at least 8 hours if you want to see if your CPU is stable or not (I usually just leave it running while I'm sleeping). Basically, there isn't anything specific you'll have to look for while running prime95, because if there is a problem, then it automatically stops and it goes from green to red. So it's pretty easy to tell if something is up.

For memtest, you would need a blank disc to burn memtest to. Then after burning, restart your PC with the disc in the drive and let your system boot from that. You'll be brought to a screen that should say memtest at the top somewhere and it'll ask you if you want to run some tests. Run the tests for about 8 hours (while you're sleeping or something), and if no errors show up (it's pretty easy to tell since memtest keeps a count of how many passes and fails you get while it's testing) then your RAM should be fine.

Anyway, in regards to overclocking, what can happen is that it can cause instability in your CPU which can cause your system to either BSOD or cause applications/programs to crash. It doesn't sound like you've OC'd your CPU though, so I don't think that's the problem. Glad to hear you were able to login without any problems though.
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