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#1 Nov 01 2011 at 3:58 PM Rating: Decent
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Just tryed to log into my account tonight for the first time in a week or so and got this message

Due to a change in your connection settings or the detection of suspicious access to your account, login to your account has been temporarily restricted.
For more information about the login restriction, please refer to the following page.
http://support.eu.square-enix.com/j/lbgb


I followed the link and even reset my passwaord but still get the same message :( has anyone had or seen this before?

any help would be much appreciated
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#2 Nov 01 2011 at 4:45 PM Rating: Good
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It usually means you logged in from a different IP that you previously logged in. So either someone else tried to log in your account, you logged in from a different IP address (ie friends house or work), or your IP address changed from where you connected previously.
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#3 Nov 01 2011 at 5:46 PM Rating: Decent
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Only thing that has happened is our tinternet got cut off and was switched back on earlier today, but i am the only person in the house that uses the pc :(
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#4 Nov 01 2011 at 6:55 PM Rating: Good
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Well no sense in us trying to figure out the real reason here, you're gonna have to call SE on this one.
#5 Nov 02 2011 at 6:35 AM Rating: Default
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@OP

I, myself, got my account suspended. I even wrote a thread about it, and no one could help me. I did my search and found this in the Lodestone :

"Temporary Suspension of Automatic Renewals for the Subscription-based Billing System

Anyone who has played FINAL FANTASY XIV at any time since its release is already in possession of a FINAL FANTASY XIV service account. These accounts are set to renew their subscriptions automatically, barring deactivation by the account holder. Therefore, if we were to begin regular subscription billings for all existing contracts, players who will not see this announcement or who may not currently wish to pay subscription fees would automatically begin to be charged for their accounts. To avoid this, we have decided to first suspend all automated renewals for service accounts. Only account holders who have agreed to reactivate the automated renewal system will be billed.

Many of you have enjoyed FINAL FANTASY XIV over the past year, growing accustomed to the service we have in place. I realize that this is a terrible inconvenience, but we very much hope that you will continue to enjoy the game. I can only ask for your understanding that we are determined to allow all users an equal opportunity to reach their own decision regarding subscription-based billing. Details regarding precise scheduling will be announced at a later date, as will the official start of the subscription fees.
"

My situation is a bit complicated tough. I had an old account, was playing one year ago. I quit after a few weeks. But last week, i was in the mall, saw the game was selling cheap. So i bought it. I installed the game, then tried to create a new SE account, but it asked me an EMAIL. Since i only have one, it said i couln't create a new SE account with same EMAIL. Si, instead of creating a new EMAIL and a new account, i reactivated my old account. I linked my new game with my old account.

I got my account suspended for the billing reason. Now i can't have access to my account. I need to fill up a ticket and call SE. Thing is, they wont take off the suspension because i can't prove my identity. I forgot what is the secret answer to the security question i chose over one year ago.

I fought with them, and the SE representative on phone, or chat, don't have access to informations about the reasons why my account is suspended, and if they knew, they are not allowed to share this information to me, because i couln't prove my identity. I tried to reason with them, phone and chat, there was just nothing i could do.

I came to the conclusion that i will have to buy the game again, create a new SE account, with new EMAIL. I lost 2 weeks of gaming, no biggie.

I hope i helped understand the situation.

Good luck.
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#6 Nov 02 2011 at 8:07 AM Rating: Good
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Your IP changed when they turned your service back on. Anytime anyone logs in from a foreign IP, it locks your account and sends you an email to unlock it.

I do understand the confusion, I was the same. I travel for work and have to change mine every other day which is just about impossible to keep up with anymore. I appreciate the security feature, I just wish it could be disabled.

Since you DID change it and still can't login, a call to SE is your only answer.

Edited, Nov 2nd 2011 10:08am by Bakkasan
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#7 Nov 02 2011 at 10:34 AM Rating: Decent
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Bakkasan wrote:
Your IP changed when they turned your service back on. Anytime anyone logs in from a foreign IP, it locks your account and sends you an email to unlock it.

I do understand the confusion, I was the same. I travel for work and have to change mine every other day which is just about impossible to keep up with anymore. I appreciate the security feature, I just wish it could be disabled.

Since you DID change it and still can't login, a call to SE is your only answer.

Edited, Nov 2nd 2011 10:08am by Bakkasan


Actually, what you just pointed out make a lot more sense to me. I tought they suspended my account because i didn't choose "continuous" in my billing option from my old account. But it is true that i did change my Internet provider, so my IP changed. That must be it.

Since i don't know my secret answer to my security question, a call in my case is useless.

It's ok, i just bought the game again. I also created a new SE account with a new email linked to it. I lost about 1-2 weeks of gameplay. My higuest was a conjurer 19. No biggie. But thank you so much for sharing your tought. I fully understand the problem now.
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#8 Nov 02 2011 at 1:17 PM Rating: Good
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If you buy a Security Token you can use any IP without the hassle of them locking your account. While it may seem annoying at first having to enter in yet another set of characters(numbers in this case) it does make it slightly more difficult for you account to be compromised.
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#9 Nov 02 2011 at 5:56 PM Rating: Decent
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Managed to get it sorted :) i couldn't remember my email so had tryed to change it through one of the options so i could reset my password. Unfortunatley i used the same email that i had used on my xi account and thats what was stopping me reseting my password.

Thanks again for the help
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#10 Nov 02 2011 at 10:24 PM Rating: Excellent
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phunkychipmunk wrote:
our internet got cut off and was switched back on earlier today, but i am the only person in the house that uses the pc


...or are you...? Get out! Get out of the house!

/panic


(In all honestly, I do hope it works out for you, though.) It did! :D

Edited, Nov 3rd 2011 12:24am by KaneKitty
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