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Cant log in todayFollow

#1 Jan 19 2012 at 9:59 AM Rating: Decent
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Not sure if this is the right place to post this but when i tryed to log on an hour ago i got this meaasge

Your Square Enix account was terminated due user agreement violation, compromised account or other annonymous reason.
If you have any questions, please contact the SQUARE ENIX Support Center


Anyone seen this before or know what i have doen :(
Thanks in advance XD

Edited, Jan 19th 2012 11:38am by phunkychipmunk
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#2 Jan 19 2012 at 10:09 AM Rating: Good
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Uhh.....you either got perma ban'd or hacked...
#3 Jan 19 2012 at 10:17 AM Rating: Decent
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Do you perchance play XI under the same SE account and got banned on that end?
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#4 Jan 19 2012 at 10:42 AM Rating: Decent
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I did play xi but not for about 6 months so no idea how i could get banned as i am not playing, also i have no idea what i could be permaban'd for as all i have been doinf is mining :(
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#5 Jan 19 2012 at 10:57 AM Rating: Good
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Ack. Good luck trying to sort out this mess with their CS :(. That really sucks. Keep us informed about it. I am curious to know how SE would handle this for future reference. *pat pat*
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#6 Jan 19 2012 at 10:59 AM Rating: Good
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phunkychipmunk wrote:
or other annonymous reason.


That clears it up nicely >.>

Do you use a security token? If not maybe someone tried multiple times to log into your account or something?
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#7 Jan 19 2012 at 11:03 AM Rating: Decent
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Perrin, ****** Superhero wrote:
phunkychipmunk wrote:
or other annonymous reason.


That clears it up nicely >.>

Do you use a security token? If not maybe someone tried multiple times to log into your account or something?


Well, technically I think the TOS states they can ban your account for w/e reason. I think. I've heard that in the past when I played FFXI.
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#8 Jan 19 2012 at 11:07 AM Rating: Decent
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Well their CS is as clear as mud. I have number i have to quote when i get in touch with them but nowhere does it tell me how do do that :( i am such a sad bunny atm
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#9 Jan 19 2012 at 11:12 AM Rating: Decent
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LillithaFenimore wrote:
Ack. Good luck trying to sort out this mess with their CS :(. That really sucks. Keep us informed about it. I am curious to know how SE would handle this for future reference. *pat pat*


I will keep you informed as to how it pans out
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#10 Jan 19 2012 at 12:59 PM Rating: Decent
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LillithaFenimore wrote:
Perrin, ****** Superhero wrote:
phunkychipmunk wrote:
or other annonymous reason.


That clears it up nicely >.>

Do you use a security token? If not maybe someone tried multiple times to log into your account or something?


Well, technically I think the TOS states they can ban your account for w/e reason. I think. I've heard that in the past when I played FFXI.


yeah unfortunatly i dont have a security key and dont know what do do with the code they have gave me hwile they tell me i am in a que :(
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#11 Jan 19 2012 at 1:15 PM Rating: Decent
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Did you try to log in from a different location then you normally do? I know they will cut off ur service if you log in from another location if you dont have a token. Hope you get it all fixed.
#12 Jan 19 2012 at 1:23 PM Rating: Decent
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Yeah that has happened to me before once when i logged in from my parents house. But i was playing last night, logged off and woke up this morning to play some more and got this message. And although they have given me a code to quote so their CS department i have no idea how to do this :( do i just sit in the page where i got it and pray lol as nothing seems to be happening
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#13 Jan 19 2012 at 3:56 PM Rating: Decent
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wtf did u do to get banned? there are like 100 people who afk craft/fish on my server with at least 3 groups of rmt.
#14 Jan 20 2012 at 9:22 AM Rating: Good
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i have no idea and their CS is a joke
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#15 Jan 20 2012 at 9:23 AM Rating: Decent
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LillithaFenimore wrote:
Perrin, ****** Superhero wrote:
[quote=phunkychipmunk] or other annonymous reason.


That clears it up nicely >.>

Do you use a security token? If not maybe someone tried multiple times to log into your account or something?


sorry for the late reply but no i don't use a security token

Edited, Jan 20th 2012 10:24am by phunkychipmunk
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#16 Jan 20 2012 at 10:39 AM Rating: Default
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phunkychipmunk wrote:
sorry for the late reply but no i don't use a security token


If you don't use a security token in this day and age you should, or odds are you will have this problem repeat again if it was a hack attempt... I have used the token from the moment is was introduced to XI. I can quite honestly say i have never heard of people that use the token to have had there account hacked/stolen/exe...
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#17 Jan 21 2012 at 5:50 PM Rating: Decent
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The problem i am having is with Click and Buy as i hadn't put money in it yet and now i owe them £32 :( does this sound tight to asyone? do they charge you £25 if they go to take the money and its not there?
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#18 Jan 21 2012 at 6:29 PM Rating: Good
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No clue. One of the reasons why I quit was this crappy payment system. So I have no idea about C&B. If you are able to post on the lodestone forums, you might want to ask there as well.
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#19 Jan 22 2012 at 4:36 PM Rating: Decent
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Problem is i cant log into my SE account so cant post on the lodestone forums :(

if it is not sorted soon i shall be following you out the dooe Lillitha Smiley: bah
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#20 Jan 22 2012 at 8:53 PM Rating: Decent
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phunkychipmunk wrote:
Problem is i cant log into my SE account so cant post on the lodestone forums :(

if it is not sorted soon i shall be following you out the dooe Lillitha Smiley: bah


Sorry. Maybe someone who plays and can still post on the forums can maybe do a post on your behalf. I know it's a hassle, but it doesn't hurt to ask :/ But the FFXIV "white knight" community seem to be very nice and very helpful when it comes to trying to get people back into playing and very welcoming, even if the SE methods of getting you to play are not :/
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