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problem with game, wont run, cant post on official forumsFollow

#1 May 15 2012 at 1:19 PM Rating: Decent
Hello, I bought FF XIV today and installed it. Everything installed and I clicked the program to run it. But the game will not run. The only message I get from windows is - FINAL FANTASY XIV has stopped working, windows is searching for a solution to the problem (which of course doesnt happen)

I have no idea where to start or how to troubleshoot this. I uninstalled and re installed the game twice, rebooted my computer, nothing has worked, game will not run.

I tried to go to the official forums for tech support, but that is my next problem. After figuring out I needed to "install a character" on my account to activate my forum service, I tried to log into the forums. But I am still getting the forum message that I need to have an active character to post on the official forums, and this is hours later after I have installed the character. Maybe I have to wait longer?

so any help is appreciated, I hate to think that I just wasted $14.99 on a game that does not work.
Thanks



Edited, May 15th 2012 3:19pm by vanillachinchilla

Edited, May 15th 2012 3:20pm by vanillachinchilla
#2 May 15 2012 at 1:23 PM Rating: Good
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Does your computer meet the minimum specs?
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#3 May 15 2012 at 1:39 PM Rating: Decent
yes my computer matches the requirements, I have other MMO's installed my computer as well. SWTOR, lord of rings, WoW, Rift. first time ive had any problem running a game.
#4 May 15 2012 at 1:47 PM Rating: Good
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What's your GPU, driver version, OS version, etc?
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#5 May 15 2012 at 2:04 PM Rating: Good
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forum service can take up to 24 hours to activate unfortunately.
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#6 May 15 2012 at 2:47 PM Rating: Decent
its a laptop
windows 7 home service pack 1 - 64 bit OS
intel core i3 CPU M330 @ 2.13 Ghz (might be a little slow, but plays every game ive tried so far)
4GB ram
ATI mobile radeon HD 5650

#7 May 15 2012 at 2:51 PM Rating: Good
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Laptops (and most desktops for that matter) have a difficult time running this game because the engine, even now, is very unoptimized. Have you run the separate configuration utility to try running the game at minimum resolution and options?
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#8 May 15 2012 at 3:19 PM Rating: Decent
ok I have lowered most of the settings, except the ones I didnt really know what they are.
But the game isnt running.
Is there anything you could suggest that I should lower as well?
#9 May 15 2012 at 3:23 PM Rating: Good
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vanillachinchilla wrote:
ok I have lowered most of the settings, except the ones I didnt really know what they are.
But the game isnt running.
Is there anything you could suggest that I should lower as well?


What is the exact error message you're getting?
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#10 May 15 2012 at 3:45 PM Rating: Decent
no real error message it just says -
FINAL FANTASY XIV has stopped working, windows is searching for a solution to the problem....and then closes after
#11 May 15 2012 at 3:46 PM Rating: Good
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I don't know... I'm sorry. :-(
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#12 May 15 2012 at 4:29 PM Rating: Good
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I just checked as to where your video card stands in the graphics card hierarchy, and I'd bet it's the stumbling block. Even though other modern games will run fine on a 5650, XIV requires a lot more robust of a card, especially with only a Core i3 processor and 4 gigs of RAM. I'd say that unfortunately your laptop is just shy of being able to run the game. I have a beast of a system, but I can't run XIV on high settings even with a desktop Radeon HD 5670 - because the card is just too weak. And my card has twice the benchmarking score of yours.
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FFXI: Catwho on Bismarck: Retired December 2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest and Taprara Rara on Lamia Server - Member of The Swarm
Curator of the XIV Wallpapers Tumblr and the XIV Fashion Tumblr
#13 May 15 2012 at 4:50 PM Rating: Decent
catwho wrote:
I just checked as to where your video card stands in the graphics card hierarchy, and I'd bet it's the stumbling block. Even though other modern games will run fine on a 5650, XIV requires a lot more robust of a card, especially with only a Core i3 processor and 4 gigs of RAM. I'd say that unfortunately your laptop is just shy of being able to run the game. I have a beast of a system, but I can't run XIV on high settings even with a desktop Radeon HD 5670 - because the card is just too weak. And my card has twice the benchmarking score of yours.


Ok thanks for checking into that. So far my trusty laptop (which I know isnt that powerful) has been able to play every game I throw on it, but I guess like you said this is a game that needs a more powerful system. At least I only lost 15 bucks. I will try it on my home PC, but its an older machine which I doubt will run it either.
#14 May 15 2012 at 5:26 PM Rating: Good
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Open up event viewer-> custom events ->administrative events and find the one that pertains to ffxiv. Sometimes in the error it will tell you what is wrong. It could be you need to get direct x. It could be the old font issue. It could be almost anything unless you can provide more information.
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#15 May 15 2012 at 5:57 PM Rating: Decent
ok thanks, I checked the event viewer and have this clue -

Faulting application name: ffxivboot.exe, version: 1.0.0.0, time stamp: 0x4c355192
Faulting module name: atiumdag.dll, version: 8.14.10.716, time stamp: 0x4b208cea
Exception code: 0xc0000005

maybe if I get onto the forums after 24 hour wait time they might be able to help me with that info
#16 May 15 2012 at 6:06 PM Rating: Decent
ok did a quick google search, atiumdag.dll the faulting module is ATI Technologies Inc. Radeon DirectX Universal Driver
so maybe I just have to do a driver update, or like the previous poster said, my ATI card is not sufficient
#17 May 15 2012 at 6:33 PM Rating: Good
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Certainly worth trying a driver update :) Also make sure your Direct X is up to date as well. http://www.microsoft.com/en-us/download/details.aspx?id=8109
____________________________
FFXI: Catwho on Bismarck: Retired December 2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest and Taprara Rara on Lamia Server - Member of The Swarm
Curator of the XIV Wallpapers Tumblr and the XIV Fashion Tumblr
#18 May 15 2012 at 11:39 PM Rating: Good
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vanillachinchilla wrote:
ok did a quick google search, atiumdag.dll the faulting module is ATI Technologies Inc. Radeon DirectX Universal Driver
so maybe I just have to do a driver update, or like the previous poster said, my ATI card is not sufficient


Try uninstalling amd stuff via windows uninstall, then download http://phyxion.net/Driver-Sweeper/Driver-Sweeper/ install & set it to clean uninstall amd display, rest your computer to so it goes all blocky, then go to website for your graphics card & install all the upto date drivers & CCC e,t,c, see if that sorts it. (actuly probably best to download those things before you reset your computer)
#19 May 16 2012 at 10:26 AM Rating: Good
prymortal69 wrote:
vanillachinchilla wrote:
ok did a quick google search, atiumdag.dll the faulting module is ATI Technologies Inc. Radeon DirectX Universal Driver
so maybe I just have to do a driver update, or like the previous poster said, my ATI card is not sufficient


Try uninstalling amd stuff via windows uninstall, then download http://phyxion.net/Driver-Sweeper/Driver-Sweeper/ install & set it to clean uninstall amd display, rest your computer to so it goes all blocky, then go to website for your graphics card & install all the upto date drivers & CCC e,t,c, see if that sorts it. (actuly probably best to download those things before you reset your computer)


If only I read your reply before I tried to update my graphics card drivers! I used the ATI auto detect feature on their website and it recommended me a new driver update, I tried to install it and my laptop crashed to a blue screen memory dump. Then when I turned the laptop back on the drivers were only partially installed and none of my games worked and would crash. So I just finished doing a system restore to set my laptop back to the old drivers.
For now, I am frustrated lol, but I will take your advice and try that next. Maybe later today. I would like to try this game out.
#20 May 16 2012 at 1:35 PM Rating: Excellent
Success!
Thanks for the help everyone! that link to the driver sweeper program allowed me to install the latest ATI drivers without crashing my system and now the game runs on my laptop. Its downloading the patches now.
#21 May 16 2012 at 4:55 PM Rating: Excellent
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Excellent! Glad to hear I was wrong about your video card. Smiley: smile
____________________________
FFXI: Catwho on Bismarck: Retired December 2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest and Taprara Rara on Lamia Server - Member of The Swarm
Curator of the XIV Wallpapers Tumblr and the XIV Fashion Tumblr
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