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Anyone else have this issue starting an account?Follow

#1 Jul 29 2012 at 8:34 AM Rating: Decent
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So I bought FFXIV and created a square enix account at http://na.square-enix.com but I can't log in at secure.square-enix.com because it says my password is incorrect. I've done a lot of research on it and have heard you should reset your password so I did that 3 times and still I get the same issue or either the page will just refresh but my login info will still be there entered for me. I don't have the security device so I don't see how that would be an issue. I can't login to the game which is already downloaded and installed onto my laptop because it does the same thing as secure.square-enix.com . I'm almost on the verge of giving up, starting an account for any game should not be this frustrating.

Edit: Forgot to mention I restarted my PC, tried using multiple web browsers, and tried every variation of my account / password and nothing seems to work.

Edited, Jul 29th 2012 10:35am by Caillron
#2 Jul 29 2012 at 9:00 AM Rating: Decent
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Also is the other FF MMO like this? I realized I still have my unused copy of that game was wondering if there are still issues with it.
#3 Jul 29 2012 at 2:23 PM Rating: Decent
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4,157 posts
Caillron wrote:
I'm almost on the verge of giving up, starting an account for any game should not be this frustrating.

Think of it as the epic intro boss...
____________________________
Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#4 Jul 29 2012 at 8:33 PM Rating: Decent
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If this is a boss he is way worse than Hogger -.-

I've even tried creating an entirely new account but it still won't work. I've spent HOURS on the internet using every kind of keyword I can think of to find more information to solve the problem and I have literally done every single thing that other people have done to no avail. I've found posts on the official FF XIV forums of people who have had this same issue but the admin's lock or close their threads without even answering their questions I've also found people who have posted their conversations with square enix support rep's who have told them to reset their passwords like 15 times even though the rep's KNOW that their suggestion is not doing anything and then basically telling their customers to **** off. Does square even WANT people to play FF XIV?
#5 Jul 29 2012 at 10:37 PM Rating: Decent
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4,157 posts
Wish I could help you, but it's obviously an issue on their end if you create a fresh account and can't even log into that. The worst thing about it is that even if you contact them about getting refunded, unless the store you purchased it from is lenient, it still doesn't seem to put fire under their asses. I've never understood why a company would make it so difficult for their customers to submit payments. /boggle
____________________________
Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#6 Jul 29 2012 at 11:08 PM Rating: Decent
Scholar
17 posts
Well it would seem I have defeated the first boss of FF XIV lol. I created a third account and walked away from my computer for about two and a half hours to watch tv and shower and when I came back I thought I'd give it a try with the third account before sleeping and presto it worked. Glad it finally did work but the fact that I had to spend so much time researching and probing and creating 3 different accounts is absurd.
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