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SE, seriously, I think you need a corporate intervention.Follow

#1 Aug 05 2012 at 8:14 PM Rating: Default
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Exhibit A

It's really sad that a former great, continues to fumble with just about everything these days, decisions large and small. Their management culture must be... bizarre to say the least. I mean, what have they done in the last 5 years that was an unmitigated success? Anything? I may just be beating the "WOE IS SE" bell, but ****. Can't they do anything right?
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#2 Aug 06 2012 at 12:39 AM Rating: Default
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And to think that I was nearly crucified for having doubts about the marketing campaign for XIV... Smiley: laugh
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Rinsui wrote:
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HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#3 Aug 06 2012 at 1:13 AM Rating: Good
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God forbid! And Filthy what's this have to do with marketing lol. And its Kotaku, I thought we don't listen to anything Kotaku says since last time they cried wolf by saying Versus XIII was cancelled? How quickly we forget.
#4 Aug 06 2012 at 4:05 AM Rating: Default
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^^^ Did they release Versus last night ?
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#5 Aug 06 2012 at 5:26 AM Rating: Default
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Just another mistake by SE, I am seriously questioning what they are doing. So we had a website that was updated then taken down, a release that was pulled off....
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#6 Aug 06 2012 at 9:06 AM Rating: Default
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kyara10 wrote:
And its Kotaku, I thought we don't listen to anything Kotaku says since last time they cried wolf by saying Versus XIII was cancelled? How quickly we forget.

You're right, it's a conspiracy. They all work for Kotaku and are just making it up so they have something to write about.


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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#7 Aug 06 2012 at 9:19 AM Rating: Good
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FilthMcNasty wrote:
kyara10 wrote:
And its Kotaku, I thought we don't listen to anything Kotaku says since last time they cried wolf by saying Versus XIII was cancelled? How quickly we forget.

You're right, it's a conspiracy. They all work for Kotaku and are just making it up so they have something to write about.


We all know how much Kotaku loves to give negative press towards SE. "HAHAH I TOLD YOU ******** SE WON'T BE AT E3 BECAUSE THEY'RE NOT SHOWING A TRAILER!"

"VERSUS XIII WAS SCRAPPED!"

"SE IS BANKRUPT!"

Those are essentially all they say when they bring up SE. Kotaku for gaming, especially related to SE, is like going to Sankaku Complex for serious and important anime information. You just don't do it.

hexaemeron wrote:
Exhibit A

It's really sad that a former great, continues to fumble with just about everything these days, decisions large and small. Their management culture must be... bizarre to say the least. I mean, what have they done in the last 5 years that was an unmitigated success? Anything? I may just be beating the "WOE IS SE" bell, but ****. Can't they do anything right?


FFXIII was a success whether you want to admit it or not. It sold just as many copies as any other non-overrated FF game. The World Ends With You was a success. Kingdom Hearts while not fully the "last 5 years" was a successful series. Dragon Quest Online is pretty **** successful as well.

Honestly, if you hate SE so much, why do you continue to care? It makes no sense to ride on every single negative thing about SE then continue to hang around forums or care for news regarding them. They don't need an 'intervention" or anything, there could have been...wait for it....

A problem. HOLY ****, glitches and bugs happen with digitial distributions..whodathunkit?

#8 Aug 06 2012 at 9:50 AM Rating: Decent
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I don't hate SE. Honestly. I'm just horrendously disappointed with them, and have been for the past several years. I'm serious when I say I do not understand their management culture. They used to be completely on point, cranking out amazing games one after another. And now? Every action seems to be a mistake, or a misjudgment, or some bizarre left field deal. Or and outright cashgrab banking on brand loyalty, like FFXIV's launch was.

I don't want them to make mistake after mistake. I want them to pull through and do great things. I want to give them my money. But, I just honestly have no faith in them any longer, and the more mistakes and bad choices I see, the less likely I think I am to ever have that faith restored.
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#9 Aug 06 2012 at 9:54 AM Rating: Good
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Theonehio wrote:
Kotaku for gaming, especially related to SE, is like going to Sankaku Complex for serious and important anime information. You just don't do it.


Click the link I posted. It's a Square Enix website. Read it. Now read this...

Quote:
The upcoming PC re-release of Final Fantasy VII was accidentally made available for sale on Square Enix's online store over the weekend, then very quickly pulled.

Not before some people managed to buy the game, though, which led to some disappointed customers, as Square Enix's DRM protection wouldn't let them actually play it, since their servers wouldn't activate a game that wasn't technically out. Even if the customers had purchased the game legitimately.


There isn't anything negative in that. It's fair and accurate. SE accidentally sold a game that wasn't supposed to be available.

So fragile...


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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#10 Aug 06 2012 at 10:04 AM Rating: Decent
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As for me:
hexaemeron wrote:
I don't want them to make mistake after mistake. I want them to pull through and do great things. the plug.
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#11 Aug 06 2012 at 10:11 AM Rating: Default
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I know that there are some very protective SE fans here and I respect that. What I can't understand is... knowing that there are media outlets willing and eager to jump on every mistake you make and make it news; wouldn't you want to get out in front of something like this? They put a halt to sales. Couldn't they have come out with a short statement explaining what happened? As a consumer, do you really think that is too much to ask for?

Edited, Aug 6th 2012 12:12pm by FilthMcNasty
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#12 Aug 06 2012 at 3:02 PM Rating: Decent
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Kind of makes me wonder if this is some symptom of that seniority-promoting trend I read about in Japan. I know they have several younger guys working bigger roles, but maybe they have some marketing/business dinosaurs who aren't keeping up with the changing expectations of the market.
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Hyrist wrote:
Ok, now we're going to get slash fiction of Wint x Kachi somehere... rule 34 and all...

Never confuse your inference as the listener for an implication of the speaker.

Good games are subjective like good food is subjective. You're not going to seriously tell me that there's not a psychological basis for why pizza is great and lutefisk is revolting. The thing about subjectivity is that, as subjects go, humans actually have a great deal in common.
#13 Aug 06 2012 at 4:55 PM Rating: Excellent
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Um haven't other major companies had gafs like this? This is a somewhat common thing... Best Buy sells Call of Battlefield two days early, players ***** because they can't get online... etc...
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#14 Aug 06 2012 at 5:06 PM Rating: Good
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FilthMcNasty wrote:
kyara10 wrote:
And its Kotaku, I thought we don't listen to anything Kotaku says since last time they cried wolf by saying Versus XIII was cancelled? How quickly we forget.

You're right, it's a conspiracy. They all work for Kotaku and are just making it up so they have something to write about.




True or not, i don't know how you connected it to marketing. And Kotaku did make up the versus xiii cancellation which SE refuted so forgive me if i'm skeptical and not fapping to everything they say.

And lol at everyone being so dramatic, who cares if they screwed up with the PC release of FFVII? How does that warrant even a shred of disappointment, big deal. Every company makes mistakes and every company will keep making mistakes. This isn't me white knighting either because I'll be honest I don't care if SE goes under this instance, i'll live, but everyone here blows everything out of proportion and pretends they have a clue what they're talking about.

Edited, Aug 6th 2012 7:10pm by kyara10
#15 Aug 06 2012 at 5:14 PM Rating: Good
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FilthMcNasty wrote:
I know that there are some very protective SE fans here and I respect that. What I can't understand is... knowing that there are media outlets willing and eager to jump on every mistake you make and make it news; wouldn't you want to get out in front of something like this? They put a halt to sales. Couldn't they have come out with a short statement explaining what happened? As a consumer, do you really think that is too much to ask for?

Edited, Aug 6th 2012 12:12pm by FilthMcNasty


Get a grip man, you didn't even hear about this before hex posted about it. Its not first page news, its just in your little bubble of negative nancys and hardly anyone will have been effected by hese excrutiating circumstances. This isn't 9/11, this is them releasing a game ahead of schedule by mistake, pulling it off the market AND....get this, they'll be releasing it soon again anyway. A zombie apocalypse wouldn't get this much reaction from you guys.
#16 Aug 06 2012 at 10:51 PM Rating: Decent
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You guys are missing my point. I'm not saying this in of itself is a big mistake, but it seems all SE can do lately is make mistakes, big and small. THAT is my point and what I continue to find so troubling.
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#17 Aug 07 2012 at 3:30 AM Rating: Decent
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kyara10 wrote:
True or not, i don't know how you connected it to marketing.


It isn't connected to marketing kyara10. There was a thread that you posted in which we had the argument 'Will SE be able to launch and sustain a worthwhile marketing campaign'. I got raked for stating that I was doubtful, yet when sh*t like this happens I'm not certain why anyone would be upset with me for feeling that way.

kyara10 wrote:
Its not first page news, its just in your little bubble of negative nancys and hardly anyone will have been effected by hese excrutiating circumstances.

You sound like a hater here Kyara. Try to stay civil.

Never did I make it out to be a disastrous event and your comparison to 9/11 is tactless and pretty tasteless. It was a simple mistake, yes. Is SE going to fold as a result of it? No. It doesn't give anyone a whole lot of confidence in SE's ability to handle situations though.

People look at what you do and it earns you a rep. It's ironic that you can't understand that, yet at the same time you shoot off nonsense about 'negative nancy' to me for things that happened before. Pot, have you met kettle?

Edited, Aug 7th 2012 5:54am by FilthMcNasty
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#18 Aug 07 2012 at 4:07 AM Rating: Good
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FilthMcNasty wrote:
kyara10 wrote:
True or not, i don't know how you connected it to marketing.


It isn't connected to marketing kyara10. There was a thread that you posted in which we had the argument 'Will SE be able to launch and sustain a worthwhile marketing campaign'. I got raked for stating that I was doubtful, yet when sh*t like this happens I'm not certain why anyone would be upset with me for feeling that way.

kyara10 wrote:
Its not first page news, its just in your little bubble of negative nancys and hardly anyone will have been effected by hese excrutiating circumstances.

You sound like a hater here Kyara. Try to stay civil.

Never did I make it out to be a disastrous event and your comparison to 9/11 is tactless and pretty tasteless. It was a simple mistake, yes. Is SE going to fold as a result of it? No. It doesn't give anyone a whole lot of confidence in SE's ability to handle situations though.

People look at what you do and it earns you a rep. It's ironic that you can't understand that, yet at the same time you shoot off nonsense about 'negative nancy' to me for things that happened before. Pot, have you met kettle?

Edited, Aug 7th 2012 5:54am by FilthMcNasty


Im not hating buddy, this is the thing with you is that you blow things out of proportion. My point was, anyway, that his hardly made headlines and SE's reputation wont be much worse because of it.
#19 Aug 07 2012 at 5:51 AM Rating: Good
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SE will get a 'corporate intervention' (lulz) the day after Zam gets an attitude adjustment.

Please stop pretending to be a fan. You're only lying to yourself.

And this sensationalism is almost worse than politics.
#20 Aug 07 2012 at 5:52 AM Rating: Default
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kyara10 wrote:
Im not hating buddy, this is the thing with you is that you blow things out of proportion. My point was, anyway, that his hardly made headlines and SE's reputation wont be much worse because of it.

I've stated several times that it's not a big deal. You're the one drawing comparisons to 9/11 kyara. Leaving your customers in the dark regarding a mistake you made will have a bad impact whether you think it will or not.


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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#21 Aug 07 2012 at 6:41 AM Rating: Good
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Kachi wrote:
Kind of makes me wonder if this is some symptom of that seniority-promoting trend I read about in Japan. I know they have several younger guys working bigger roles, but maybe they have some marketing/business dinosaurs who aren't keeping up with the changing expectations of the market.


I've said it before, sometimes it seems like SE runs like a mom and pop development house with some of the mistakes they make. Having actually worked at a locally owned and operated shop Kachi could be spot on here. The mistakes they've been making seem like they don't know what they're doing sometimes, almost like they have management that has zero experience with things like digital distribution, billing over the internet, basic modern features no MMO should release without, ect. I'm confident that somewhere in SE upper management there's a bunch of old guys who make major decisions that never bothered to keep up with up to date best practices and methods. They're probably considered so important that the company feels no matter what they can do no wrong and probably always blame subordinates when things go wrong. When FFXIV bombed I think the problems this mentality causes came to its logical conclusion. These guys are Japanese so you know office politics is going to be 100 times worse than typical American office politics. I've been in meetings before where the company golden child spits out some rediculously stupid ideas that will hurt the product and confuse the users and everyone in the meeting just nods their head in agreement and says "oh good idea, let's do that" and if you speak you're concerns then you're just a negative Nancy our worse, you're not a team player. I imagine its a lot worse with a prideful Japanese company.

Its just that SE still doesn't look like it knows what its doing, like this is its first time doing things like selling a game without a box on a shelf (or developing an MMO, releasing it, marketing it, ect). They make too many mistakes to give the impression that they know what they're doing. That doesn't bode well for consumers.
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#22 Aug 07 2012 at 3:19 PM Rating: Excellent
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I see no one is mentioning how SE has offered a fre copy of VII PC to those who "bought" the accidently listed product, looks like good customer service to me?

(yes I'm linking Kotaku)
http://kotaku.com/5932509/square-enix-offering-free-copies-of-final-fantasy-vii-to-anyone-who-accidentally-bought-it-last-weekend

Quote:
This weekend, our teams were testing the product website for the upcoming relaunch of Final Fantasy VII on PC. While the website was being tested in its live state, a small number of people were able to purchase a pre-release build of the game. For those customers, Square Enix will be offering full refunds for the purchases and for their inconvenience, a free version of the classic Final Fantasy VII on PC when it is launched.

We want to thank our community for their continued support and excitement regarding the upcoming rerelease of Final Fantasy VII. We will have more information to share about the launch of this anticipated title shortly.
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#23 Aug 07 2012 at 4:54 PM Rating: Good
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Perrin, ****** Superhero wrote:
I see no one is mentioning how SE has offered a fre copy of VII PC to those who "bought" the accidently listed product, looks like good customer service to me?


I know some friends of mine would love to have their $80 back from buying the FFXIV collector's edition, but hey, what ya gonna do.
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#24 Aug 07 2012 at 7:42 PM Rating: Good
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Quote:
This weekend, our teams were testing the product website for the upcoming relaunch of Final Fantasy VII on PC. While the website was being tested in its live state, a small number of people were able to purchase a pre-release build of the game. For those customers, Square Enix will be offering full refunds for the purchases and for their inconvenience, a free version of the classic Final Fantasy VII on PC when it is launched.

We want to thank our community for their continued support and excitement regarding the upcoming rerelease of Final Fantasy VII. We will have more information to share about the launch of this anticipated title shortly.


This is exactly what I was talking about. Admission of their mistake, an apology and as an added bonus... free game. Well played SE, well played.
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#25 Aug 08 2012 at 4:32 PM Rating: Good
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reptiletim wrote:
Perrin, ****** Superhero wrote:
I see no one is mentioning how SE has offered a fre copy of VII PC to those who "bought" the accidently listed product, looks like good customer service to me?


I know some friends of mine would love to have their $80 back from buying the FFXIV collector's edition, but hey, what ya gonna do.


That's a different story IMO. Anytime you buy a CE for a game, especially an MMO... you are making a calculated risk. You take the chance that the sqag will make you feel the extra money was well spent, and that the game is actually worth playing (oh and that CE was limited enough to have a chance at increasing the value of your purchase). Even if XIV completely bombed I'd be happy with my NA and EU CE boxes, I would have a JP one too but I didn't find one at a price that was acceptable for me.
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#26 Aug 08 2012 at 9:21 PM Rating: Decent
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reptiletim wrote:
Perrin, ****** Superhero wrote:
I see no one is mentioning how SE has offered a fre copy of VII PC to those who "bought" the accidently listed product, looks like good customer service to me?


I know some friends of mine would love to have their $80 back from buying the FFXIV collector's edition, but hey, what ya gonna do.


I wonder how many of your friends actually tried to. You know, writing to the company and all.

There's a difference ********* "I want my $80 back!" Like some spoiled brat expecting it to be handed to them, and actually acting like an adult and getting it.

There was more than enough grounds to approach the company for a refund and receive it - but rather it was a lack of initiation on behalf for disatasfied customers to go and get it.

Plenty of people got their money back from Bioware when they botched ME3's ending, and the company didn't have to go an announce it for it to happen.

And Bioware released the extended cut, just like SE went and worked on A Realm Reborn - and gave a year free for those who still wanted to play while they figured things out.

People really need to stop acting like brats when it comes to blunders form entertainment companies. There are far, far more important matters, and companies for you to harp on and pursue.

How about a corporate intervention for banking? housing? insurance? education?? HEALTH CARE!?

I love my entertainment as much as the next computer-chair potato, but it's just entertainment. If SquareEnix truly keels over without recovery, its not that big if a deal, as I'm sure a bunch of other companies would like their shot at the spotlight.
#27 Aug 08 2012 at 10:11 PM Rating: Decent
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Actually the reason VII was taken down was simply because it was accidentally released for download early. This isn't a huge deal a lot of companies, even the successful ones, sometimes mess up and release games early and have to withdraw it.

http://www.escapistmagazine.com/news/view/118892-Final-Fantasy-VII-Accidentally-Re-released

Quote:
Square Enix launches the Final Fantasy VII PC re-release then pulls it immediately.

According to the Square Enix forums, a few quick-fingered fans managed to nab digital copies of the forthcoming Final Fantasy VII re-release last night, when it was accidentally listed for sale on the game's website.

Unfortunately, the fans paid $12.70 for a game that doesn't work, as the title's SecuROM DRM won't accept any serial numbers or let them activate the product online. Square Enix pulled the game shortly after its release, which hasn't stopped a small, but vocal, minority from claiming the title's "draconian" DRM is driving them into the always open arms of piracy. The company hasn't commented on the situation as of yet, which has left one customer particularly disgruntled.

"If I do not see any official statement tomorrow," writes one forum user. " I will report the issue to the BBB and I encourage others who purchased the game to do the same. Because customer support's apologies do not make it any less illegal. You cannot take a customer's money, refuse to do a refund and not provide the goods' they paid for."

The fact the game doesn't work hasn't stopped some gamers from rummaging through its files like hungry raccoons. According to reports, the game uses the awful midi soundtrack from the wonky 1998 PC port instead of the version included in the original PSX release. Fortunately, all the files are in the Ogg Vorbis format, meaning it shouldn't be difficult to replace them with tracks from the PSX release, or perhaps some of the swankier orchestral arrangements from one of the many FF7 soundtracks Square Enix has released over the years.

Source: Square Enix Forum

#28 Aug 08 2012 at 10:32 PM Rating: Default
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Hyrist wrote:
If SquareEnix truly keels over without recovery, its not that big if a deal, as I'm sure a bunch of other companies would like their shot at the spotlight.


I lol'd
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#29 Aug 09 2012 at 6:34 AM Rating: Good
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Hyrist wrote:
I wonder how many of your friends actually tried to. You know, writing to the company and all.


For what? A $10 off coupon for the next company ****-up product? A free month of play? There was no way they were going to get a refund and you know it. I like how you think people with legit complaints were "whining babies". It shows how out of touch you are with the problem.

There was clearly a lot of people who were just as mad who felt cheated by SE. Offering them the chance to play the **** sandwich of a game for free wasn't enough since they were already disgusted at the game by that point and moved on. Buyer beware.

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#30 Aug 09 2012 at 9:32 AM Rating: Decent
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reptiletim wrote:
Hyrist wrote:
I wonder how many of your friends actually tried to. You know, writing to the company and all.


For what? A $10 off coupon for the next company @#%^-up product? A free month of play? There was no way they were going to get a refund and you know it. I like how you think people with legit complaints were "whining babies". It shows how out of touch you are with the problem.

There was clearly a lot of people who were just as mad who felt cheated by SE. Offering them the chance to play the **** sandwich of a game for free wasn't enough since they were already disgusted at the game by that point and moved on. Buyer beware.



Yeah, I've never understood how people think the free year was generous. It was nothing more than desperate damage control, even with that, the overwhelming majority of people still left. Don't serve me a ****** meal and then say it's free and expect me to eat it. It's still a ****** meal.
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#31 Aug 09 2012 at 9:41 AM Rating: Good
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I know if I was hungry I would eat a bad meal knowing the person making it was working their *** off to make me a better one.
#32 Aug 09 2012 at 9:43 AM Rating: Decent
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levauron wrote:
I know if I was hungry I would eat a bad meal knowing the person making it was working their *** off to make me a better one.


I wouldn't. I'd have them take away the bad meal from the table and I'd wait until they made a better one, but that's just me. This isn't some first-time developer. This is the equivalent of a two-star Michelin chef serving an entree made from rotten fish and steamed hippo dung.
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#33 Aug 09 2012 at 9:45 AM Rating: Good
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reptiletim wrote:


For what? A $10 off coupon for the next company @#%^-up product?


No, a full refund. It's not impossible to obtain. Probably not now, two years later. But if you grow up and actually make a stand where it matters instead of moping around like some passive aggressive tween nitwit, you'd be surprised at what you can actually get done.

Quote:
There was clearly a lot of people who were just as mad who felt cheated by SE. Offering them the chance to play the **** sandwich of a game for free wasn't enough since they were already disgusted at the game by that point and moved on.


Which is why you do directly to the company for issues like that instead of complaining on forums.

Yes, the game is broken, but **** all if they haven't bent over backwards to try to fix it. A completely reworking game engine, every player who has registered a FFXIV copy of the game gets the revamp free, with a free trial to figure out if it was enough or not. Those that stayed during the pay period got a permanent discount. Those who played during it got several unique treats. And we'll see if their efforts for the past two years have taken fruit or not pretty **** soon.

But if gestures like that aren't good enough for you, you go to the company and say as much, ask for a refund, and - provided you put some effort into it- you can actually get it. But don't come here and tell me "I bet my friends would have liked a refund for FFXIV..." when you know **** well they didn't even try for it.

I don't know what it is with the common idiocy here, but don't perpetuate the feeling of helplessness. "I want my 80 dollars back." Should only be responded by "Well, go get it!" And that should be the end of that conversation. This "I want it all and I want it handed to me with no effort." Mentality of the generation is utterly disgusting.

Suck it up and take initiative, or admit you're holding onto hope that A Realm Reborn is enough for you. It really is that simple - and honestly, that should be the approach you have to life. If there is something in your life you do not like, or has slighted you, you take action to correct it.



As far as SE's gestures. I've never seen a company go this far to try to make things right. I've never seen a company pull such a radical change in policy so quickly and remain consistent in the communication (Thirty Two letters from the Editor and counting. Open lines of communication where there was once only silence or the occasional interview. ) and feedback departments.

Granted, I'm as impatient as the next person when it comes to wanting to see gameplay. I happily work two jobs in customer service, but some of the things said here just makes me want to scream.
#34 Aug 09 2012 at 9:55 AM Rating: Good
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Well written Hyrist.The complaining and pity me about this whole situation is mind-boggling. Someone makes a mistake and even though they work to fix it, people feel they are entitled to have the game for free, play it for free and have SE pay them to play it. I am embarrassed to enjoy the same hobby as some of these people.
#35 Aug 09 2012 at 9:55 AM Rating: Good
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hexaemeron wrote:
levauron wrote:
I know if I was hungry I would eat a bad meal knowing the person making it was working their *** off to make me a better one.


I wouldn't. I'd have them take away the bad meal from the table and I'd wait until they made a better one, but that's just me. This isn't some first-time developer. This is the equivalent of a two-star Michelin chef serving an entree made from rotten fish and steamed hippo dung.


Yeah, but the fact you get the option is still a gesture of goodwill.

Difference here is that this isn't food, this is an evolving product.

The equivalent would be like someone gave you a half-frozen piece of steak that tasted like fish, and when you complained, they sat you down with the cook and a skillet, added flavors, recooked the beef, while someone else was working on a properly cooked entree. In the meanwhile you sat down with the cook and discussed cooking methods, spices, flavoring, etc with the cook while he chopped up the bad food recooked it and handed you pieces. Then make adjustments to the new entry back in the kitchen based off of your feedback and that of a five star millionaire restaurant.

Sure, you'll probably never be able to cook out the taste of fish in the meat but damned if they didn't try to make it taste good in the meanwhile.

Granted, that sort of approach isn't for everyone, and that's fine -but it was an interesting change of pacing.

Edited, Aug 9th 2012 11:57am by Hyrist
#36 Aug 09 2012 at 9:56 AM Rating: Decent
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Hyrist wrote:




As far as SE's gestures. I've never seen a company go this far to try to make things right. I've never seen a company pull such a radical change in policy so quickly and remain consistent in the communication (Thirty Two letters from the Editor and counting. Open lines of communication where there was once only silence or the occasional interview. ) and feedback departments.

Granted, I'm as impatient as the next person when it comes to wanting to see gameplay. I happily work two jobs in customer service, but some of the things said here just makes me want to scream.


I agree, they seem to be working very hard to satisfy their customers :)
#37 Aug 09 2012 at 9:58 AM Rating: Default
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I'm sure that "I bought and played your game, but didn't enjoy it so give me my $80 back" will totally work.
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#38 Aug 09 2012 at 10:05 AM Rating: Good
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lolgaxe wrote:
I'm sure that "I bought and played your game, but didn't enjoy it so give me my $80 back" will totally work.


It worked with my collector's edition of Mass Effect 3.
#39 Aug 09 2012 at 10:08 AM Rating: Default
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Hyrist wrote:
lolgaxe wrote:
I'm sure that "I bought and played your game, but didn't enjoy it so give me my $80 back" will totally work.
It worked with my collector's edition of Mass Effect 3.
So let's see the receipt of purchase and refunds.
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#40 Aug 09 2012 at 10:12 AM Rating: Default
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Because I hold on to every receipt I get, brilliant deduction there Gaxe.

When it comes to Mass Effect 3. I don't need to provide evidence, you can Google that.



As far as beseeching the company directly, they will typically ask for information on the purchase, etc. Then ask you to return it to the retailer you got it from. (Sometimes it's your name, or phone number, but usually you are given a reference number for the 'case issue'). At the retailer you introduce yourself, mention the case and reference number, they verify it by phone or computer, and charge back your card.

Dealing with the company is usually ****, dealing with the retailers are more or less amicable.

Amazon requires you send it back to them, which tends to cost you in shipping so I wouldn't call it a 'full' refund. Though you do get back the cost of the game. It tends to be less hassle in the long run though, and I've shifted over to buying from them usually.

Edited, Aug 9th 2012 12:26pm by Hyrist
#41 Aug 09 2012 at 10:40 AM Rating: Good
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Hyrist wrote:
I don't need to provide evidence,
In that case we've really nothing to discuss. I'll bow out and hope you the best in your future conversations and hope your reputation works as a compelling counterpoint.
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#42 Aug 09 2012 at 11:10 AM Rating: Default
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You obviously didn't click the link.

When evidence is so readily available that a layman can obtain it, I do not need to provide it for someone.

If you cannot provide a modicum of effort to try to get your money back, then you likely don't deserve it anyways. Otherwise, the resources are out there for you to utilize.

I do not have to do all the legwork for you. Nor should anyone. The point of taking initiative is doing the work yourself and not waiting for it to be handed to you.
#43 Aug 09 2012 at 12:19 PM Rating: Decent
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lolgaxe wrote:
Hyrist wrote:
I don't need to provide evidence,
In that case we've really nothing to discuss. I'll bow out and hope you the best in your future conversations and hope your reputation works as a compelling counterpoint.


hey gaxe,
the three billy goats called, they want their troll back.

seriously, I've been scanning these threads as a guest for weeks now, and you literally NEVER contribute anything positive to these forums. go troll somewhere else, you're not wanted here.

PS. yes i created an account just to tell you to QFT.

Edited, Aug 9th 2012 2:20pm by doughpatrol
#44 Aug 09 2012 at 12:41 PM Rating: Decent
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doughpatrol wrote:
lolgaxe wrote:
Hyrist wrote:
I don't need to provide evidence,
In that case we've really nothing to discuss. I'll bow out and hope you the best in your future conversations and hope your reputation works as a compelling counterpoint.


hey gaxe,
the three billy goats called, they want their troll back.

seriously, I've been scanning these threads as a guest for weeks now, and you literally NEVER contribute anything positive to these forums. go troll somewhere else, you're not wanted here.

PS. yes i created an account just to tell you to QFT.


Glad to welcome aboard yet another person who has absolutely no clue what a troll is.

lol @ new poster telling father time to wind his watch

*EDIT*

I do not think that QFT means what you think it does...

Amateurs these daysSmiley: lol

Edited, Aug 9th 2012 2:43pm by FilthMcNasty
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HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#45 Aug 09 2012 at 1:23 PM Rating: Default
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Yeah, you're one to talk, filth.

At least you come with a disclaimer.

Gaxe is just another rog. Helpful sometimes, a pain in the *** most the times. The new poster is right to tell him to quit @#%^ing trolling. But Gaxe wanted proof that I got a refund on the collector's edition of Mass Effect 3 - like nobody ever got a refund for that game. *eyeroll* That was less trolling and more being ignorant of topic.

Except, dough, QFT means Quoted For Truth in this neck of the woods.

Context Sensitive acronyms are context sensitive.

Reminds me of an item sold at the registers at the retail customer service job I have. "Dictionary of Acronyms." Some of the stuff on it is just effing hilarious - none of them are even remotely common or would be use in the context given. I always tell the customers if they get one, they have to get a second for the person they're trying to text so that they'll know WTF they're talking about.

Edited, Aug 9th 2012 3:24pm by Hyrist
#46 Aug 09 2012 at 2:51 PM Rating: Decent
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Hyrist wrote:
The new poster is right to tell him to quit @#%^ing trolling.


Trolling doesn't mean what you think it means. Hundreds of retailers have a no refund policy on opened video games. Exchange maybe, but no refunds. I really couldn't care less, but in light of that fact the burden would really be on you.

The fact is that you and dough incorrectly use the term trolling(which is common in these parts) and he clearly doesn't know what QFT means. That's all I was pointing out.
____________________________
Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#47 Aug 09 2012 at 3:59 PM Rating: Default
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In Internet slang, a troll is someone who posts inflammatory,[2] extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into an emotional response[3] or of otherwise disrupting normal on-topic discussion.[4] The noun troll may refer to the provocative message itself, as in: "That was an excellent troll you posted."

If he felt you just post to **** people off with responses that add no value to the topic being discussed, then he would infact be using the term correctly.
#48levauron, Posted: Aug 09 2012 at 3:59 PM, Rating: Sub-Default, (Expand Post) In Internet slang, a troll is someone who posts inflammatory,[2] extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into an emotional response[3] or of otherwise disrupting normal on-topic discussion.[4] The noun troll may refer to the provocative message itself, as in: "That was an excellent troll you posted."
#49 Aug 09 2012 at 4:13 PM Rating: Decent
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^ Considering you posted this twice, levauron, doesn't that make you a troll? :)
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#50 Aug 09 2012 at 4:17 PM Rating: Decent
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haha on accident :)
#51 Aug 09 2012 at 4:25 PM Rating: Default
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hexaemeron wrote:
^ Considering you posted this twice, levauron, doesn't that make you a troll? :)


No, but technically you are by trying to divert the topic to being about a double post. :p

Back on topic -

Intervening upon Square Enix would be like trying to talk reason to a Hydra with a drinking problem.

It's the Hydra heads that are drinking that are the ones you need to talk to, but try figuring that which is that when the entire creature gets effected by the drunkenness.

So, which heads would you talk to? Let's make it easy and keep it to your top 3 group leads.

Loving the auto-ratedowns by the way. Let's see if you can get me blue.

Edited, Aug 9th 2012 6:30pm by Hyrist
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