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#1 Feb 27 2013 at 10:52 PM Rating: Excellent
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Just a FYI from a ticket sent into SE the other day and the response. Dealt with downloading the ARR version for free like they mentioned in the past. I wanted to double check being I was away for a while and not sure if anything changed.

Thank you for contacting SQUARE ENIX support,

The software for the PC version of FINAL FANTASY XIV: A REALM REBORN will be distributed online for those who have an existing FINAL FANTASY XIV service account. This software will be provided free of charge. An announcement will be made in advance of the release of FINAL FANTASY XIV: A REALM REBORN providing instructions on how to download the new software.

If you do not possess the original FINAL FANTASY XIV software, and did not register a FINAL FANTASY XIV service account prior to the closure, a new package will become available to purchase once A REALM REBORN is released. You are required to have a FINAL FANTASY XIV service account associated to your Square Enix account in order to play. Individual purchases for each version of FINAL FANTASY XIV are not needed.

Thank you for contacting the SQUARE ENIX Support Center.
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For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center
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#2 Feb 27 2013 at 11:07 PM Rating: Good
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So if you had an SE account that had XIV 1.0 registered to it at any point, it seems they'll give you a link to the digital download. Very reasonable.
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#3 Feb 27 2013 at 11:54 PM Rating: Good
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Apparently my 1.0 beta account counts as that.

Wonder if that gets me a free copy.... Smiley: dubious
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#4 Feb 28 2013 at 12:43 AM Rating: Good
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My account ran out and by the time I realized I wasnt ablt to reactivate my account I hope ill still get the sqex hook ups
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#5 Feb 28 2013 at 7:03 AM Rating: Decent
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What if you have a copy of ffxiv but didn't ever play and register a service account because of the bad reviews? I wonder if you give them your reg code if they will let you download the new version?
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#6 Feb 28 2013 at 7:11 AM Rating: Decent
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Skaditoo wrote:
What if you have a copy of ffxiv but didn't ever play and register a service account because of the bad reviews? I wonder if you give them your reg code if they will let you download the new version?


Im going to say no on that one.You bought it but never even played it, so theres no proof you didn't just snatch up a copy just before they pulled them from shelves and were selling for 10 dollars. It's a lot of extra work to allow people with discs but no accounts to get the game for free.
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#7 Feb 28 2013 at 7:24 AM Rating: Decent
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Well I didn't but I thought if it was cheaper, I might pick up one off half.com or ebay and use that, they are going to get my monthly fee anyway, why pay more if you don't have to :p

Also, in the same vein, will buddy passes require your friend to purchase the software before playing? or free download and play for a month or w/e?
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#8 Feb 28 2013 at 7:26 AM Rating: Decent
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Buddy pass is something like trial. You ownload game, have limited acess and time, its just to try out the game (Few days max I would say). Then they have to buy their own copy, etc.

P.S.: I am also wondering why almost every retailer in my country are still selling the v.1 of the game. All of them, not just one...


Edited, Feb 28th 2013 8:31am by Waiwan
#9 Feb 28 2013 at 7:47 AM Rating: Good
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Does this mean that if you buy a PS3 version for someone you live with, and you already have the PC box and account, that both people in the house will be able to play on both platforms, despite each only having purchased one platform, because both will have individual FFXIV accounts?

I know accounts will be cross-platform, and I know you'll need to buy a physical copy of the PS3 game if you want to have access to that, but I am just unclear if simply having physical access to the PS3 game (or the PC game) is enough to be able to play on it, given you have a FFXIV account.

Also, does this mean that PS3 exclusive players will be able to download the client for PC without a separate charge?

#10 Feb 28 2013 at 7:54 AM Rating: Excellent
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yfaithfully wrote:
Does this mean that if you buy a PS3 version for someone you live with, and you already have the PC box and account, that both people in the house will be able to play on both platforms, despite each only having purchased one platform, because both will have individual FFXIV accounts?

I know accounts will be cross-platform, and I know you'll need to buy a physical copy of the PS3 game if you want to have access to that, but I am just unclear if simply having physical access to the PS3 game (or the PC game) is enough to be able to play on it, given you have a FFXIV account.

Also, does this mean that PS3 exclusive players will be able to download the client for PC without a separate charge?



1) Yes

2) No, but nice try Smiley: smile PC users will have to buy the PS3 version and vice versa.
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#11 Feb 28 2013 at 8:03 AM Rating: Decent
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ok, so they won't give you a download link, but say you got the software from a friend, and then used an old v1 reg code (or w/e they had in the box in the first edition) I wonder if that would work to beat a dead horse :p
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#12 Feb 28 2013 at 8:12 AM Rating: Decent
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It's unlikely that a company would oversee a loophole that could be exploited to cost them a huge amount of money in the future.
This should cover both your current and all your future questions.
#13 Feb 28 2013 at 8:22 AM Rating: Excellent
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The exact words from them is this: "The software for the PC version of FINAL FANTASY XIV: A REALM REBORN will be distributed online for those who have an existing FINAL FANTASY XIV service account." (Bolding mine.)

If you didn't register your 1.0 game after you bought it, you don't get a free copy of the new one. Registering it for the free trial but then not continuing still counts, however.

Just buying an old copy of 1.0 from the bargain bin may not be enough to get you a new copy, since you can't register the old copies.
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#14 Feb 28 2013 at 8:27 AM Rating: Decent
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Rinsui wrote:
It's unlikely that a company would oversee a loophole that could be exploited to cost them a huge amount of money in the future.
This should cover both your current and all your future questions.

I doubt they are expecting to make a "huge amount" off the initial sale of the software, the subscription is where the real cash is imo
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#15 Feb 28 2013 at 8:33 AM Rating: Decent
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Skaditoo wrote:
Rinsui wrote:
It's unlikely that a company would oversee a loophole that could be exploited to cost them a huge amount of money in the future.
This should cover both your current and all your future questions.

I doubt they are expecting to make a "huge amount" off the initial sale of the software, the subscription is where the real cash is imo


In the age of fly-by-night mmo players who leave after the free trial, software sales are a big number. Smiley: grin

But you can always try. Contact support, who knows. I still don't understand why you would buy it an then not even put the disc in the tray. Regardless of reviews, if I buy a game, I play it. You had 30 free days..
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#16 Feb 28 2013 at 8:57 AM Rating: Decent
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Louiscool wrote:
Skaditoo wrote:
Rinsui wrote:
It's unlikely that a company would oversee a loophole that could be exploited to cost them a huge amount of money in the future.
This should cover both your current and all your future questions.

I doubt they are expecting to make a "huge amount" off the initial sale of the software, the subscription is where the real cash is imo


In the age of fly-by-night mmo players who leave after the free trial, software sales are a big number. Smiley: grin

But you can always try. Contact support, who knows. I still don't understand why you would buy it an then not even put the disc in the tray. Regardless of reviews, if I buy a game, I play it. You had 30 free days..


No, I didn't purchase v1, I was thinking about purchasing one of the ones that was still out there on the market, the whole thing about not playing it was just a sample justification someone might use. I just thought it might be a way to save a little up front. it's all speculation at this point though, I will probably just go the download route, as I assume they will offer via digital distribution as well as physical media?
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#17 Feb 28 2013 at 9:04 AM Rating: Decent
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I'm really glad I bought FFXIV when it was in the bargain bin (the virtual bargain bin at Amazon, that is), and registered it (although I just never got into 1.x mechanics).

Although legally, I'm not entirely sure that if you buy a 1.0 box, they can prevent you from accessing updated content that isn't being sold as an add-on. They are adamant this is the same game, so if you've purchased the game, you should be entitled to any content that anyone else is, even if you haven't registered it yet. I don't see this being a battle that SE would want to fight--sure, they're gonna wanna keep all the old SKUs off the shelves, sell newer ones, but do they want to fight people who purchased the game, even at a discount, and are willing to play it and pay a monthly fee?
#18 Feb 28 2013 at 9:18 AM Rating: Excellent
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Not to add to the confusion but they have said buddy passes for 1.0 will work in 2.0.

http://ffxiv.zam.com/forum.html?forum=152&mid=1360123057172013720

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#19 Feb 28 2013 at 9:18 AM Rating: Good
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I thought i read somewhere that they asked all retailers to pull old copys off the shelf and payed an amount of money per copy.

I believe this is considered a "new" game even thought its still ff14.
#20 Feb 28 2013 at 9:22 AM Rating: Good
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yfaithfully wrote:
I'm really glad I bought FFXIV when it was in the bargain bin (the virtual bargain bin at Amazon, that is), and registered it (although I just never got into 1.x mechanics).
Although legally, I'm not entirely sure that if you buy a 1.0 box, they can prevent you from accessing updated content that isn't being sold as an add-on. They are adamant this is the same game, so if you've purchased the game, you should be entitled to any content that anyone else is, even if you haven't registered it yet. I don't see this being a battle that SE would want to fight--sure, they're gonna wanna keep all the old SKUs off the shelves, sell newer ones, but do they want to fight people who purchased the game, even at a discount, and are willing to play it and pay a monthly fee?



Bold part means you are fine and will have access to the download for free when it becomes available. For the non bold part,
they clearly mentioned in the past that users who were playing the game would get access to the new version free of charge. If you don't have a SE account during the time V1 was playing all this shows is that you weren't part of the group that had to deal with issues when V1 was running so you will need to purchase the V2 copy. If you had the SE account but never registered the game, it still proves that you never dealt with the issues from V1 so you will still have to purchase the game when it becomes available.

Sadly any business can dictate on how people can get access to their product at any given time. Is it a smart business decision to go that route, probably not but they can still do it.

If you have other questions stemming from the email I got when sent in the ticket, all I can suggest is send one in on your own asking them how this will work in your case.


edit: bold part

Edited, Feb 28th 2013 10:23am by SillyHawk
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#21 Feb 28 2013 at 10:10 AM Rating: Good
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Wint wrote:
Not to add to the confusion but they have said buddy passes for 1.0 will work in 2.0.

http://ffxiv.zam.com/forum.html?forum=152&mid=1360123057172013720



That's excellent news.
#22 Feb 28 2013 at 10:34 AM Rating: Good
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Torrence wrote:
Wint wrote:
Not to add to the confusion but they have said buddy passes for 1.0 will work in 2.0.

http://ffxiv.zam.com/forum.html?forum=152&mid=1360123057172013720



That's excellent news.


It is, but back in V1 a buddy pass was worth the actual full unlocked game, didn't have to buy the software, no limitations. Will that be the case this time around?
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#23 Feb 28 2013 at 10:39 AM Rating: Decent
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Which was quite an upset for me, having purchased 2 CE's for me and the SO. Not to mention, I know that I cancelled something-- hopefully not the thing I need for the free download.
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#24 Feb 28 2013 at 11:37 AM Rating: Good
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I have the feeling I'm screwed.
I was in the alpha/beta for 1.0, bought the CE for it, but I left 2 weeks after release tho. I do not recall canceling my FFXIV account, but it's not there now, just FFXI. Smiley: frown
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#25 Feb 28 2013 at 11:40 AM Rating: Excellent
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I would contact their support.
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#26 Feb 28 2013 at 11:45 AM Rating: Excellent
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Wint wrote:
I would contact their support.


As a veteran of FFXI, that's a **** scary prospect. Smiley: tongue
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#27 Feb 28 2013 at 11:47 AM Rating: Excellent
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Hello, i got in this forum by chance and i saw this thread that interests me. You see my girlfriend bought a copy of final fantasy XIV a while back but because of certain events i couldn't register or install the game all together. So i searched a little bit the past 2 days and i saw this link http://support.na.square-enix.com/faqarticle.php?kid=64269&id=902&la=1&ret=faq&pv=10 that says

"You can redeem any (unused) registration codes that come packaged with FINAL FANTASY XIV currently on sale to start playing a new game even after FINAL FANTASY XIV is re-released as FINAL FANTASY XIV: A REALM REBORN, so please be assured."

So doesn't that mean i can still redeem the code i have and play the ff xiv a realm reborn when it comes out?
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#28 Feb 28 2013 at 11:52 AM Rating: Excellent
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Certainly sounds like it.

Nice find Smiley: thumbsup

Edited, Feb 28th 2013 11:52am by Wint
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#29 Feb 28 2013 at 12:00 PM Rating: Decent
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teravibe wrote:
Hello, i got in this forum by chance and i saw this thread that interests me. You see my girlfriend bought a copy of final fantasy XIV a while back but because of certain events i couldn't register or install the game all together. So i searched a little bit the past 2 days and i saw this link http://support.na.square-enix.com/faqarticle.php?kid=64269&id=902&la=1&ret=faq&pv=10 that says

"You can redeem any (unused) registration codes that come packaged with FINAL FANTASY XIV currently on sale to start playing a new game even after FINAL FANTASY XIV is re-released as FINAL FANTASY XIV: A REALM REBORN, so please be assured."

So doesn't that mean i can still redeem the code i have and play the ff xiv a realm reborn when it comes out?

Yeah, great job, answered my question!
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#30 Feb 28 2013 at 12:07 PM Rating: Decent
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teravibe wrote:
Hello, i got in this forum by chance and i saw this thread that interests me. You see my girlfriend bought a copy of final fantasy XIV a while back but because of certain events i couldn't register or install the game all together. So i searched a little bit the past 2 days and i saw this link http://support.na.square-enix.com/faqarticle.php?kid=64269&id=902&la=1&ret=faq&pv=10 that says

"You can redeem any (unused) registration codes that come packaged with FINAL FANTASY XIV currently on sale to start playing a new game even after FINAL FANTASY XIV is re-released as FINAL FANTASY XIV: A REALM REBORN, so please be assured."

So doesn't that mean i can still redeem the code i have and play the ff xiv a realm reborn when it comes out?



For my understanding, yes any Final Fantasy 1.0 including buddypass Key Code will be able to be used in ARR. The buddypass is a full access game key, you get 30 days free trail and after that you have to pay the subscription. My brother been using the buddypass I gave him and the only thing he did was pay the sub, did not had to buy the game. A buddypass user need to use the CD from the original CE purchased, I imagen ARR will have a option to create a CD backup so that people don't have to download posibly 15 GBs of data everytime something happens to the computer.

It been said in by Yoshi-P in the last interview that anyone that has PC version and wants to play in the PS3 will have to purchase the PS3 version. But when you have both versions, you can play in etheir one back and forward. If you have a friend or girlfriend and want to play together you can. If you purchased the PS3 version and you are able to get a copy of the PC version you can still play in etheir one. The games runs according to your account not where the game is install, you can play at your house in your PC and then go to another country and play on the PS3.
#31 Feb 28 2013 at 12:37 PM Rating: Good
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FedeMax wrote:
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I imagen ARR will have a option to create a CD backup so that people don't have to download posibly 15 GBs of data everytime something happens to the computer.



Unlikely. Far more likely to behave like other games and you can just copy the game files into the new installation. I don't see SE wasting development time on a way to make set of backup DVDS (you did mean DVD right? Not 17 or so CDs? :) )

Who would want to do that anyway? If you are that concerned, use Windows to make recovery DVDs of your whole OS. Otherwise get a NAS and dump the game files there.
#32 Feb 28 2013 at 12:49 PM Rating: Decent
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Well i mailed them about my problem and so i will wait for an answer, i do hope my copy isn't useless. In the button line it wasn't my fault nor my girlfriends fault that SE wanted to remake the game. So if people have hard copies of the game they should be permitted to enter the new game.

While i do believe this is fair, not many people care about what is fair or not, its all about money. In the end i don't have high hopes and i am guessing i will need to buy the game again.

I will post again once i get a mail from SE.

cheers.
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#33 Feb 28 2013 at 12:53 PM Rating: Excellent
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Let me know for sure, I have some contacts now with the Community Reps with SE, and between us I bet we can get things figured out for you.
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#34 Feb 28 2013 at 12:56 PM Rating: Decent
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Wint wrote:
Let me know for sure, I have some contacts now with the Community Reps with SE, and between us I bet we can get things figured out for you.


Cool i really appreciate it. I will post again once they respond to my mail.


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#35 Feb 28 2013 at 1:41 PM Rating: Decent
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Torrence wrote:

Unlikely. Far more likely to behave like other games and you can just copy the game files into the new installation. I don't see SE wasting development time on a way to make set of backup DVDS (you did mean DVD right? Not 17 or so CDs? :) )

Who would want to do that anyway? If you are that concerned, use Windows to make recovery DVDs of your whole OS. Otherwise get a NAS and dump the game files there.


Yeah I ment DVDs, specially since everyone from 1.0 is getting a digital copy. I would be nice if it is a zip file or folder that then you can just backup for future use. I did had to use my 1.0 twice in the 2 years of the game. That is why I was glad I did same all of the patches too and did not had to wait days of downloads and updates to get back in the game.
#36 Mar 01 2013 at 9:53 AM Rating: Excellent
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And i am back with SE response. I must say they were fast and i was pleased with their answer hehe.

So here is what i asked : "I have a copy of final fantasy XIV that i got a while back but due to some events i didn't have the time to register the game nor even install it.Now that i can i saw that you are re launching the game.Can i still use the copy of final fantasy xiv (with the unused code) i had bought back then and play the new ff xiv. Thank you for your time."

and this is the answer i got from them : "Dear ***,

Thank you for contacting the Square Enix Support Centre.


We are very sorry that you are unable to register for Final Fantasy XIV.

Since November 11th, 2012, all worlds of Final Fantasy XIV are offline and active service accounts as well as registrations are suspended until the redesign "Final Fantasy XIV: A Realm Reborn" is released. You will then be able to register the code you already purchased. Unfortunately, we do not have any information on the exact time of the release at this time.

At the moment, the beta phase for A Realm Reborn is underway. If you wish to participate, you can apply for a Beta code here: http://entry.ffxiv.com/beta/eu

We apologise for the inconvenience.


Kind regards,

The Square Enix Support Centre team"


With that we now know that any unused or w/e code from 1.0 we have we can use it to play the new a realm reborn.Something that i believe as i already said is right since i/we bought the game. With that response (and a fast one as well) i must say that SE gain a few points in my eyes!

Hope this helps the rest of the people to easy their minds.

Cheers
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#37 Mar 01 2013 at 9:57 AM Rating: Excellent
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Glad things worked out for you, and thanks for taking the time to share with everyone else! I know that people here will like this news. 5 rate ups for you! Smiley: thumbsup
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