I haven't personally heard anything to this effect. I know Yoshi-P has mentioned having in-game salons where you can change your hair, but I haven't seen anything in regards to race and other appearance components (eyes, build, height, etc).
Our team is like a flock of woodpeckers in a petrified forest. We just need to keep working and keep an eye open for opportunity.
Toofar - Asura (Formerly of Lakshmi (Garuda)) - WHM BLM SMN
Rafoot - Asura (Formerly of Lakshmi (Garuda)) - THF SAM BRD