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Technical Support: Computer crashes on Character SelectFollow

#1 Jun 15 2013 at 8:19 PM Rating: Decent
6 posts
So, nearly every time I enter the character select/creator in the Beta for XIV my computer crashes. If I'm fast enough I can sometimes select a character and get into the game and from that point it runs almost perfectly,I inevitably get disconnected from the server, at which point the computer will crash almost immediately upon return to the character select screen.

I have updated my video card drivers as well as directx

Specs and benchmark information:

FINAL FANTASY XIV: A Realm Reborn Official Benchmark (Exploration)
Tested on:6/15/2013 6:09:43 PM
Score:13056
Average Framerate:115.234
Performance:Extremely High
-Easily capable of running the game on the highest settings.

System:
Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
8075.082MB
AMD Radeon HD 7900 Series(VRAM 4095 MB) 8.17.0010.1191
#2 Jun 15 2013 at 8:45 PM Rating: Good
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89 posts
Are you getting any errors?

How is it Crashing? Freeze or just close?
#3 Jun 15 2013 at 8:58 PM Rating: Decent
6 posts
I don't receive any error messages. I will be in character select and the screen will just go black and the computer will repeat the last note played in the song.
#4 Jun 15 2013 at 9:05 PM Rating: Good
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89 posts
Pinklily wrote:
I don't receive any error messages. I will be in character select and the screen will just go black and the computer will repeat the last note played in the song.


When reinstalled your drivers+directX did you wipe them completely and the reinstall?

That can often cause critical errors with conflicting code.

I suggest driver sweeper.
#5 Jun 15 2013 at 9:16 PM Rating: Decent
6 posts
I always do clean installs for that reason. I also play Guild Wars 2 and never have an issue with it. But a buddy suggested sending my video card back to the manufacturer. I'm hoping that isn't the only solution to this issue.

I really appreciate your help, btw. Even if we can't find a fix I'm thankful for your replies. Very greatful.

Edited, Jun 15th 2013 11:17pm by Pinklily
#6 Jun 15 2013 at 9:22 PM Rating: Good
You can always download the debugging tool for Windows 7 to read the dump files. Should tell you what caused the crash. If you google it, you can find step by step instructions on how to do it. Since you can't just straight up read the files.
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#7 Jun 15 2013 at 9:23 PM Rating: Good
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89 posts
Pinklily wrote:
I always do clean installs for that reason. I also play Guild Wars 2 and never have an issue with it. But a buddy suggested sending my video card back to the manufacturer. I'm hoping that isn't the only solution to this issue.

I really appreciate your help, btw. Even if we can't find a fix I'm thankful for your replies. Very greatful.

Edited, Jun 15th 2013 11:17pm by Pinklily


No worries.

As much as I hate to say it, I'd say contact SE before you look into RMA'ing the card. I'm not convinced it's a GPu problem anyways. Sounds like some fatal RAM dump..

But, if you contact a SE techy, they might be able to find a way to generate an error. Look through your My Documents/SE and wherever you installed it, most games have a .dat (?) File or similar that logs an error code when the game crashes. I'm not near my PC or I'd go find it (if it's there)

Good luck!
#8 Jun 15 2013 at 9:24 PM Rating: Decent
6 posts
Thank you. I'll do that straight away. Anything helps, really. I'm at a loss here.
#9 Jun 15 2013 at 9:27 PM Rating: Decent
6 posts
sixstroke wrote:

No worries.

As much as I hate to say it, I'd say contact SE before you look into RMA'ing the card. I'm not convinced it's a GPu problem anyways. Sounds like some fatal RAM dump..

But, if you contact a SE techy, they might be able to find a way to generate an error. Look through your My Documents/SE and wherever you installed it, most games have a .dat (?) File or similar that logs an error code when the game crashes. I'm not near my PC or I'd go find it (if it's there)

Good luck!


I've posted on their forum with no reply. This place has been more helpful. I'll see if I can contact SE again through a different method. Thanks again!
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