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Will SE Refund a Pre-Order?Follow

#1 Jun 16 2013 at 2:24 PM Rating: Default
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I know this is one of those "you should contact SE" questions, but someone may know..

I am overall very disappointed in the game and it pains me to say it, but I don't see it lasting on it's current path. I posted on the beta forums that they should push the release back and essentially do a major rework..As I don't see the game making it successfully into the new year..

Take this with a grain of salt, everyone has their own opinions. I am long time FF fan, MMO enthusiast and I played FFXI for a number of years. And while I see a lot of good in the game, I'm not seeing the substance or the 'glue' that will hold the game together(I HOPE I'M WRONG!)

#2 Jun 16 2013 at 2:30 PM Rating: Excellent
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Pretty sure they'll issue a refund on a product you haven't received.
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#3 Jun 16 2013 at 2:30 PM Rating: Excellent
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I'm sure you can cancel your order. I would start on the email they sent with your preorder. I have mixed feelings about it to but I'm going to stick with it.
#4 Jun 16 2013 at 2:38 PM Rating: Default
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ShindaUsagi wrote:
Pretty sure they'll issue a refund on a product you haven't received.


I imagined so, I remember a pre-order I did years ago and they gave me grief because I had already participated in closed-beta events(dumb right)


This thread had a somewhat double purpose..it was also a feeler for others having the same thoughts..I have been DYING(literally, ha) for the past several years without a good MMO...they've just been non-existent. Nothing will fill my DAoC void...I played FFXI and WoW the longest afterwards but they eventually feel short for their own reasons.
#5 Jun 16 2013 at 2:57 PM Rating: Excellent
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I respect anybody's opinions, but cannot rightly get 'why' you would not want to give this a try in a proper manner.

I mean, I'm coming from several MMO's myself, and had been a semi-hardcore WOW player in the 2005-2008 time period or thereabouts...

I have no intention of ever returning to WOW for even a week. I'm that bored of it. But this one...

It may not have the extremely polished and honed look and feel of WOW, however I find ARR very promising for a game which is not even commercially available yet.

I can imagine certain critics / reviewers slapping some low scores on it, but not for objectively right shortcomings. More like:

"This follows the tried and true route of the trinity MMO" or

"A subscription?! HOW DARE THEY DO THAT!"

...However, even the said reviewers will have to eat humble pie on the fact that it's the first MMO ever to fail and relaunch to a totally different experience, w/o half-assed attempts to superficially 'fix' anything. So, yeah. I don't get you people, really :)
#6 Jun 16 2013 at 3:16 PM Rating: Decent
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You'll get an apology along with your box set. lol
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#7 Jun 16 2013 at 3:16 PM Rating: Good
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Quote:
1.5 ALL ACCEPTED ORDERS ARE FINAL, NON-CANCELABLE AND NON-REFUNDABLE, EXCEPT AS SPECIFIED IN THE RETURNS POLICY APPLICABLE TO YOUR PURCHASE.



This is what I quoted from Terms of Sale for SE
#8 Jun 16 2013 at 3:39 PM Rating: Default
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ilwhana wrote:
Quote:
1.5 ALL ACCEPTED ORDERS ARE FINAL, NON-CANCELABLE AND NON-REFUNDABLE, EXCEPT AS SPECIFIED IN THE RETURNS POLICY APPLICABLE TO YOUR PURCHASE.



This is what I quoted from Terms of Sale for SE


lol gg
#9 Jun 16 2013 at 3:40 PM Rating: Default
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Just another Troll, go play Wow.
#10 Jun 16 2013 at 4:09 PM Rating: Decent
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Herzer wrote:
Just another Troll, go play Wow.


Are you referring to me?

Because that I am not..and while my post count may not be that high, they've always been of quality hopefully helpful to whonever it was intended for.

You, with your 6 posts seem more likely to be the troll than I.

I am a customer who has thusfar not been satisifed with a product purchased.
#11 Jun 16 2013 at 4:11 PM Rating: Default
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Sovjohn wrote:
I respect anybody's opinions, but cannot rightly get 'why' you would not want to give this a try in a proper manner.

I mean, I'm coming from several MMO's myself, and had been a semi-hardcore WOW player in the 2005-2008 time period or thereabouts...

I have no intention of ever returning to WOW for even a week. I'm that bored of it. But this one...

It may not have the extremely polished and honed look and feel of WOW, however I find ARR very promising for a game which is not even commercially available yet.

I can imagine certain critics / reviewers slapping some low scores on it, but not for objectively right shortcomings. More like:

"This follows the tried and true route of the trinity MMO" or

"A subscription?! HOW DARE THEY DO THAT!"

...However, even the said reviewers will have to eat humble pie on the fact that it's the first MMO ever to fail and relaunch to a totally different experience, w/o half-assed attempts to superficially 'fix' anything. So, yeah. I don't get you people, really :)


I hear ya and thank you for thr write up.

I dont mean to aound completely hopeless here, however I am just trying to be prudent and understand my options. I just feel like the game has a lot of fundamental fixes that will be required for a (somewhat) healthy/successful launch
#12 Jun 16 2013 at 4:16 PM Rating: Good
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Why are you disappointed? Just curious.
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#13 Jun 16 2013 at 4:22 PM Rating: Excellent
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Why OP did you place a pre-order if you were that unsure about the game? Even more so why are you using the Beta to be the deal breaker for you? I respect your opinion and just think that there are many players out there that have a viewpoint similar to yours that really just don't know what they want from FFXIV: ARR. You still haven't mentioned what this substance or "glue" is that you were looking for. Perhaps you stated it somewhere else, but as you posted here to support your opinion it would help to state this information. I say this because it seems you were looking for something in the beta that your not going to find. I'll state below some examples of what you won't find or may encounter in a Beta.

Here's what you won't find:
You won't find a strong sense of community.
You won't find a lot of players willing to socialize. (Some are truly trying to find bugs or provide useful feedback. Some aren't good at multi-tasking.)
You won't find many players rushing to your aid so expect to die should you bite off more than you can chew.

Here's what you may encounter:
You perhaps may meet some new friends or maybe reconnect with old ones.
You may enjoy the content that's available and provide useful feedback.
You may find some bugs and submit a report that meets the bug report guidelines.
You may realize that this is a Beta and that there is room to implement feedback and improvement up until release.
You may have been keeping up with the news and notice that there are changes that are planned for shortly (AFTER) release. This will require reading the materials available to you.
You will encounter some players that (GASP!) don't know what they are doing in a dungeon instance for example. They could be trying to find bugs or learn the game (also an area that is being tested and feedback is collected for).

In short Beta is a different environment altogether as opposed to a retail released version of the game. Sure you want to have fun, but you are in it to do a job and you should treat it as such. I do hope that overtime your opinion may change and you will give FFXIV: ARR another try. After all if you truly want the title to succeed then you need to provide the necessary feedback. If you find your in the minority you'll just have to accept that this Final Fantasy game may not be for you.
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#14 Jun 16 2013 at 4:40 PM Rating: Good
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^ This. I don't know why anyone would bother pre-ordering the game before playing it, especially when open beta is in a month. I am holding of until after phase 3 before i decide what I'm going to do. Still not sure if the CE is worth the price for me.
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#15 Jun 16 2013 at 4:46 PM Rating: Excellent
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While i accept your opinion OP and have no problem with it even if i am against it i really do not believe that the purpose of your thread was to ask about canceling the pre order. You could have posted in the normal threads for how you think the game is not in par with your standards.

With that been said i do not know if the game will be special or if it will go as well as most of us hope it will but it certainly does not deserve the amount of disappointment you are showing here. Unless there was something terrible wrong in it i don't see why this game does not have what it takes to make it to the new year as you put it. Unless the end-game is not good enough to keep people i don't see any MAJOR problem.

The game is not perfect i'll be the first to say that. It needs some fixes here and there but at least in my eyes is ridiculous to say so easily that the game will fail.

But you know i would like to hear your thoughts about the game tell me what things you didn't like that made it so bad and certain to fail?
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#16 Jun 16 2013 at 5:34 PM Rating: Good
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There are currently two threads cycling through in the Beta forums, both with just under fifty pages, predominantly speaking rave praises of the game. So while I can accept an individual decision to not want to play the game, I cannot agree with the speculation as to its future - so much though that I have to suppress the urge to doubt the intention behind such a statement.

I have no doubts at this stage that the game will be successful - with such praise already being given and the Chineese player base not even tested - which those numbers alone could sustain the game.

On the subject of canceling a preorder, that will be up to the individual distributed you intended to purchase from. If you bought from Square Enix directly, I am not certain as to their policies, however buying form other disturbers usually allow for canceled preorders. I recommend contacting them directly.

In the end, no game can suit everyone, and always will there be outspoken dissent of anything. That is the diverse nature of humanity. While I cannot agree with your prospects of the game, I hope that you do find one that suits your desires.
#17 Jun 16 2013 at 6:10 PM Rating: Good
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I can dig up 2 threads of each past MMO that has failed, where people where raving about how good it is etc etc.

The beta or main forums are not a good indicator of the majority, they are people that stuck with 1.0, some praised it as the second coming of Christ etc etc... They are not sane Smiley: lol

Tho it will not Fail! It will be something along the lines of Gw2.
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#18 Jun 16 2013 at 6:18 PM Rating: Decent
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Thanks to everyone for your patience and understanding.

Blkmgflare wrote:
Why OP did you place a pre-order if you were that unsure about the game? Even more so why are you using the Beta to be the deal breaker for you? I respect your opinion and just think that there are many players out there that have a viewpoint similar to yours that really just don't know what they want from FFXIV: ARR. You still haven't mentioned what this substance or "glue" is that you were looking for. Perhaps you stated it somewhere else, but as you posted here to support your opinion it would help to state this information. I say this because it seems you were looking for something in the beta that your not going to find. I'll state below some examples of what you won't find or may encounter in a Beta.

Here's what you won't find:
You won't find a strong sense of community.
You won't find a lot of players willing to socialize. (Some are truly trying to find bugs or provide useful feedback. Some aren't good at multi-tasking.)
You won't find many players rushing to your aid so expect to die should you bite off more than you can chew.

Here's what you may encounter:
You perhaps may meet some new friends or maybe reconnect with old ones.
You may enjoy the content that's available and provide useful feedback.
You may find some bugs and submit a report that meets the bug report guidelines.
You may realize that this is a Beta and that there is room to implement feedback and improvement up until release.
You may have been keeping up with the news and notice that there are changes that are planned for shortly (AFTER) release. This will require reading the materials available to you.
You will encounter some players that (GASP!) don't know what they are doing in a dungeon instance for example. They could be trying to find bugs or learn the game (also an area that is being tested and feedback is collected for).

In short Beta is a different environment altogether as opposed to a retail released version of the game. Sure you want to have fun, but you are in it to do a job and you should treat it as such. I do hope that overtime your opinion may change and you will give FFXIV: ARR another try. After all if you truly want the title to succeed then you need to provide the necessary feedback. If you find your in the minority you'll just have to accept that this Final Fantasy game may not be for you.


I understand the illogical note I am displaying here. I know that basing my concerns off of a beta is a bit premature and probably doesn't sit well with many.

But the problems I have, I don't think will be addressed with the amount of time between now and release.

I am concerned with the battle system on so many levels. The CD times, the lack of variety, the plainness of combat, amongst others. I am also seeing the fact that 'odd' combinations (DoW, DoM) will likely be so ineffective there would be no point in their use. The GCD is broken IMO, I feel like many individual spells should be increased for CD but the fact that they share a GCD makes conbat feel stale. This leads to rotations still feeling very stale as well.

I feel pigeon holed in a way most modern MMOs do to you. I didn't expect it from SE.

Aside from combat the gearing and itemization is on the generic side. It's completely lacking everything I've loved in FF's and it's the cookie-cutter MMo for gearing..every, we'll say 5 levels- you rinse off all your current gear and buy a new set with marginally better stats. A very linear upgrade system IMO.

Things like bad targeting and bugs can and will be fixed but that to me is good tasting frosting on a bland tasting cake.

I'm not bashing the and while I'll accept any refutes or suggestions I'm not looking to argue for the sake of it. I still have hope for the game but like I said, I'm not sure they will address the concerns I have.
#19 Jun 16 2013 at 6:34 PM Rating: Default
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What I find funny too is that this thread has offended some, to the point of down voting me haha

I cannot stress enough how much I want this game to succeed. .I know that doesn't require it to be perfected in my eyes but I have played MMOs for long enough to understand thr basic succeeding formulae.
#20 Jun 16 2013 at 6:40 PM Rating: Good
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Ostia wrote:
I can dig up 2 threads of each past MMO that has failed, where people where raving about how good it is etc etc.

The beta or main forums are not a good indicator of the majority, they are people that stuck with 1.0, some praised it as the second coming of Christ etc etc... They are not sane Smiley: lol

Tho it will not Fail! It will be something along the lines of Gw2.

I'm not surprised you'd still say that, even after being sold on the game yourself, Ostia. Some people just love to shoot everything positive down.

You probably could. Same you could do for ever successful MMO and people crying a river saying the game is going to fail.

However, you don't get many like the threads there with multiple people who were once doubting the game turning around and saying they're sold on it now.
#21 Jun 16 2013 at 6:42 PM Rating: Good
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sixstroke wrote:
What I find funny too is that this thread has offended some, to the point of down voting me haha

I cannot stress enough how much I want this game to succeed. .I know that doesn't require it to be perfected in my eyes but I have played MMOs for long enough to understand thr basic succeeding formulae.


I think it's your presumptuousness that you know such formula and not simply acknowledging it as your personal preference and opinion that's getting you rated down. Not the said personal stance on the game.
#22 Jun 16 2013 at 6:44 PM Rating: Default
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Hyrist wrote:
sixstroke wrote:
What I find funny too is that this thread has offended some, to the point of down voting me haha

I cannot stress enough how much I want this game to succeed. .I know that doesn't require it to be perfected in my eyes but I have played MMOs for long enough to understand thr basic succeeding formulae.


I think it's your presumptuousness that you know such formula and not simply acknowledging it as your personal preference and opinion that's getting you rated down. Not the said personal stance on the game.


It is presumptuous and I understand I cannot possibly represent an entire community.

Do you like the combat? I think we can all agree where it excells but where do you find it's short comings?
#23 Jun 16 2013 at 6:50 PM Rating: Default
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Teravibe wrote:
While i accept your opinion OP and have no problem with it even if i am against it i really do not believe that the purpose of your thread was to ask about canceling the pre order. You could have posted in the normal threads for how you think the game is not in par with your standards.


He posted his reason for wanting to cancel his pre-order and there are still people asking him why he would bother in the first place. Had he skipped the reasoning, I'm certain the same people would have also asked why so it seems justified to me.

Even the people who are happy with ARR beta would agree that the game needs some significant fixes and adjustments. I'm curious why those people hadn't considered the amount of investment (time, money or both) that would be required in order to see a return on that if you are someone who is dissatisfied. Think about it... If you purchased XIV 1.0 and paid through the subscription period you'd be out up to a few hundred bucks and 3 years time if you had decided you'd 'grind it out' until the game was fit for a re-release. I don't think it's unreasonable to think that would be excessive for many or even most people.


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#24 Jun 16 2013 at 6:53 PM Rating: Good
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Asking for my opinion as to where the combat is lacking, or where the game is lacking in general?


In General, for me it's a matter of finding the sticking points, and there has to be a few of them. For me the sticking ingredients is endgame, story, and combat.

For example, you can enjoy combat in Guild Wars 2, but if the story is meh and the endgame is lacking, you lose me.

SWTOR for me, great story, but the combat was meh and the endgame wasn't there.

Right now, two of those three things in A Realm Reborn are really sticking with me, but I can't see the third because we can't sample endgame.


I have to wonder what is lacking for you in particular, six, and if it isn't just a matter of not finding the right class or the right nation for you. Each of the three nations are distinct in enviroment and story, though the over arching plot is rock solid Final Fantasy, down to it's more core classic theme.
#25 Jun 16 2013 at 6:53 PM Rating: Excellent
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sixstroke wrote:
I am concerned with the battle system on so many levels. The CD times, the lack of variety, the plainness of combat, amongst others. I am also seeing the fact that 'odd' combinations (DoW, DoM) will likely be so ineffective there would be no point in their use. The GCD is broken IMO, I feel like many individual spells should be increased for CD but the fact that they share a GCD makes conbat feel stale. This leads to rotations still feeling very stale as well.

I feel pigeon holed in a way most modern MMOs do to you. I didn't expect it from SE.


There isn't a single thing you mentioned that made any sense at all.

What "odd" combinations? The classes are intended to be things you play with and tinker to your personal interest: they're not intended to be for party usage because that's what the specialized jobs are for. And you're at the level cap for the beta right when you speak of rotations, correct? You're not being purposely foolish as to trying to state that the starting level rotations are boring, right? Because that's *exactly* what it sounds like you're doing.

sixstroke wrote:
Aside from combat the gearing and itemization is on the generic side. It's completely lacking everything I've loved in FF's and it's the cookie-cutter MMo for gearing..every, we'll say 5 levels- you rinse off all your current gear and buy a new set with marginally better stats. A very linear upgrade system IMO.


Yes, because (aside from FFXI where the developers took almost a decade to learn how to finally itemize gear in a side-grade driven game) you *never* upgraded entire gearsets at once right? I mean, we didn't leave Leather gear for Iron gear, and then Iron for Silver gear, and then Mythril gear for Diamond gear, and then Diamond for Genji.....right?

I mean, it's not like Final Fantasy games were mostly driven on getting STR for more attack, or INT/MND for more magic damage, or more AGI for speed....

Oh wait, that's *exactly* what happened in all Final Fantasy games.

So, a system that utilizes base stats as a foundation along with "haste" for ability and spell recast reductions, varying other stats for elemental resistance driven stats, and the *entire* Materia system with quite a few different options to really customize and augment gear....

...is generic?

sixstroke wrote:
Things like bad targeting and bugs can and will be fixed but that to me is good tasting frosting on a bland tasting cake.


PEBKAC.

Learn. To. Read. And. Config.

sixstroke wrote:
I'm not bashing the and while I'll accept any refutes or suggestions I'm not looking to argue for the sake of it. I still have hope for the game but like I said, I'm not sure they will address the concerns I have.


If your "concerns" actually made sense and didn't sound like you were purposely intending to shake the hornet's nest then it wouldn't look like you were doing anything other than making a mountain out of a hill.

It sounds *exactly* like you're bashing the game based on a beta impression.
#26 Jun 16 2013 at 6:58 PM Rating: Good
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Let me get more specific with you, Six. What nation, what class did you play?

Why did the progression feel too liniar for you?

In what way did you feel pigeonholed?

More importantly, how far did you get this weekend?
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