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Change payment information for Pre-OrderFollow

#1 Jul 15 2013 at 8:36 AM Rating: Decent
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Does anyone know how to change the payment informaiton for a Pre-Order? Credit Card has been lost and replaced with a new number, need to change it so the payment gets approved and pre-order is shipped.

Edit: Ordered directly from SE.

Edited, Jul 15th 2013 11:34am by elrocco
#2 Jul 15 2013 at 8:41 AM Rating: Decent
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No idea where you pre-ordered from but I assume there's somewhere there for you to update payment details? If the money isn't coming out until release then you might be safe but maybe give customer services a call.
#3 Jul 15 2013 at 9:33 AM Rating: Good
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I ordered directly from SE. I have opened my order through their website but I am unable to see any options to edit/change payment type.

I have emailed support and update if i receive a response.
#4 Jul 16 2013 at 3:23 AM Rating: Decent
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Changing payment type won't be in the order section. I imagine it's in account details instead.
#5 Jul 16 2013 at 8:53 AM Rating: Good
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I remember trying to change my shipping address and it wouldn't let me. I had to put in a new order entirely and cancel the first. Are you sure it didn't already charge you? I ordered through S-E and it charged me right away.
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#6 Jul 16 2013 at 10:33 AM Rating: Decent
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They charged me immediately after pre-order.
#7 Jul 16 2013 at 2:36 PM Rating: Good
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I have received response from the SE Support stating they will contact me in 24 - 48 hours. Also checked my statements and I did not see any charges from them. So I do not believe I have been charged yet.

Thank you everyone for the response. I will update once I figure out what I need to do.
#8 Jul 16 2013 at 2:50 PM Rating: Decent
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Oh man I was not charged when I ordered my ce. Now I'm worried

Edit: I checked my confirmation email and stuff and everything looks fine to me. I could even track it. Let me know what they tell you.

Edited, Jul 16th 2013 4:39pm by Ryklin
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#9 Jul 16 2013 at 4:43 PM Rating: Decent
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Here is the response the guy gave me in SEChat
Quote:
Agent Jordan G: If you require additional assistance with you order please contact Digital River directly via phone at 1-866-585-3251.
Agent Jordan G: I think they are charging when the game is shipped but you will have to contact DR.
Agent Jordan G: Are there any different issues I can assist you with right now?
You: Nope I'm good! Thanks!
Agent Jordan G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!


He was rather rude for the first part of the conversation, and used his little auto responses faster than I could type out my questions, but I would try talking to Digital River. Which good luck with that, ever since they moved overseas its been a pain in the ****.

Edited, Jul 16th 2013 5:44pm by Ryklin
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#10 Jul 18 2013 at 7:09 PM Rating: Default
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Called Digital River using the number listed above and they stated they do not have the ability to change the payment information. However when i was done talking they said thank you for calling Square Enix.

The PS3 Collectors Edition is sold out and they cannot cancell an re-order it. Anyone know where they are still selling PS3 CE editions online?
#11 Jul 19 2013 at 4:11 AM Rating: Good
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Ryklin the Malevolent wrote:
Oh man I was not charged when I ordered my ce. Now I'm worried

Edit: I checked my confirmation email and stuff and everything looks fine to me. I could even track it. Let me know what they tell you.

Edited, Jul 16th 2013 4:39pm by Ryklin


I dealt with DR when I pre ordered SoA for FFxi. The way they work is when ordering from them they will do a authorization on your payment method for the purchase price. You will not be charged at this time. The authorization will fall off, when the order is filled they will then charge you for the purchase. Not knowing this ahead of time I ended up ordering the expansion twice (seeing the charges drop and no email on whats going on). They refunded one of them rather quickly though. Heres my end dealing with DR when I did a custom build, so beware and make a backup copy.

Digital River

This is why I went through Gamestop this time being you have access to the download indefinitely.
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#12 Jul 19 2013 at 7:07 AM Rating: Default
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I decided to just order a standard PS3 addition from Amazon and will hope that the PS3 can do the digital upgrade once it is released.
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