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Purchased ProblemFollow

#1 Aug 08 2013 at 10:07 PM Rating: Decent
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Hey everyone,

I just purchased a digital copy of FFXI: ARR CE via Square Enix website. I have already confirmed everything and submitted the purchase but so far I haven't gotten any e-mail back from the store stating that I have successfully purchase the item. There wouldn't any FFXIV related e-mail in my inbox.

Did anyone purchase the game via their official store? How long did you wait for the e-mai? D:

Thanks
#2 Aug 09 2013 at 4:30 AM Rating: Good
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Did you check in your spam folder?
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#3 Aug 09 2013 at 4:48 AM Rating: Decent
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i got mine instantly. I would def check my spam folder :). If not there i would call them so you have no problems when it comes time to actually play :D.
#4 Aug 09 2013 at 5:44 AM Rating: Good
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Check your spam folder for an address ending in digitalriver.com (bluehornet.com is another). That is the service SE uses for digital purchases and always hits my gmail spam folder.
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#5 Aug 09 2013 at 6:22 AM Rating: Decent
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Sadly my junk inbox is empty...

It has been about 12 hours since the purchase and I have no idea whether it is through or not. x_x I visited the SE store invoice page and keyed in the information to find the invoice. It was there, but when I went to Digital River and did the same thing, it said that there is no such order record. :\
#6 Aug 09 2013 at 8:09 AM Rating: Decent
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Mine did not come from SE, it was from webhelp.v4 with Square-Enix in the subject line. I received mine while i was still on the confirmation page of the store. It just might be best to contact their support to verify your purchase went through. Also, I thought you were given a confirmation number on the page itself as well.
#7 Aug 09 2013 at 8:23 AM Rating: Decent
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From: webhelp.v4@digitalriver.com
Subject: Square-Enix, Inc. - Order Confirmation (Order#xxxxxxxxxxx)
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#8 Aug 09 2013 at 9:05 AM Rating: Decent
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I am in the same boat. Never received an email from SE or digital river. I sent a complaint to SE, still awaiting their response.

I was able to find my invoice on www.findmyorder.com using my email and credit card info. The invoice has a 20 digit key. I don't know if this is used for the early access or to download the game?
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#9 Aug 09 2013 at 9:29 AM Rating: Decent
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I can't even find my invoice on findmyorder.com lol.
#10 Aug 09 2013 at 9:30 AM Rating: Decent
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Then you have it. That's pretty much all that was in the email from SE/Digital River
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