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very dumb EB game staff, what can I do?Follow

#1 Aug 11 2013 at 11:10 PM Rating: Default
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As EA starting on 24th, so I went to the EB game store which I pre ordered my PS3 copy and asked them if I can get my PS3 copy on 24th. The staff told me they can't give me the game on 24th as the game coming out on 27th which will break their street release date. I told them without serial number I can't register the game so I wouldn't be able to play it on 24th. They said they can't do anything. So even I pre order it I still can't play early, what can I do, very frustrated to talk to those people.

Edited, Aug 12th 2013 1:15am by gtfantasy
#2 Aug 11 2013 at 11:21 PM Rating: Good
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I guess I missed the memo, but why do you need the serial number? I'm also waiting for the PS3 version, but I thought we had to wait for the codes to be emailed to us. Am I missing something?
#3 Aug 11 2013 at 11:32 PM Rating: Decent
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I think u need to call them up and they will give it to u.at least that's what I heard a few people who didnt get the code did
#4 Aug 11 2013 at 11:41 PM Rating: Excellent
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I purchased my PS3 version online from EB games (Australia) but am picking up from a store

I had to phone up for the early access code which they then provided to me. I was told that I cannot pick up the physical version of the game but the code I was provided will enable me to download ahead of time hence there is no real need for the physical copy.
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#5 Aug 11 2013 at 11:45 PM Rating: Good
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hey dont give you teh physical game early for early access they give you a code (which you should have on your receipt if not get one from the) that you use on early access date to download and play the game early then you can pick up where you left off when you pick up the game on the 27th
#6 Aug 12 2013 at 12:01 AM Rating: Excellent
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There's really nothing wrong with the staff no one will be getting the physical copy until the 27th, in order to get in the early access you should have been given a 18 digit promotional code on your receipt. You will use this code to download the game from the playstation network, currently it isn't available for download (unless i missed a memo) but should be ready closer to the 24th. Hope this helped ya

If you didn't receive your code or lost your receipt i would suggest calling the retailer and seeing if they can possibly print you a new one.
#7 Aug 12 2013 at 12:04 AM Rating: Good
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So is that 18 char code good for everything including the pre-order bonuses or is the in-game items in the physical disc collection itself?
#8 Aug 12 2013 at 12:08 AM Rating: Excellent
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From my understanding the 18 digit promo code is good fro all the in game bonus items you get for preordering, the items should be delivered to you by moogle when early access starts.
#9 Aug 12 2013 at 12:15 AM Rating: Good
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That makes sense to me. I guess it's all these threads on these forums that made me second guess how this will work.
#10 Aug 12 2013 at 12:17 AM Rating: Excellent
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NightAngel316 wrote:
There's really nothing wrong with the staff no one will be getting the physical copy until the 27th, in order to get in the early access you should have been given a 18 digit promotional code on your receipt. You will use this code to download the game from the playstation network, currently it isn't available for download (unless i missed a memo) but should be ready closer to the 24th. Hope this helped ya

If you didn't receive your code or lost your receipt i would suggest calling the retailer and seeing if they can possibly print you a new one.


I am pretty sure that you have to register the 18 digit code on the relevant early access website where they will then give you a different code to register in the Playstation shop (as you cant register 18 digit codes there).

The link to the website onto which you have to input the 18 digit code is provided elsewhere on these forums on a similar thread to this one.

http://preorder.na.finalfantasyxiv.com/us

SE like to make this process as complex as possible.

Edit: to add link.

Edited, Aug 12th 2013 2:19am by HallieXIV
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#12 Aug 12 2013 at 6:04 AM Rating: Good
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Just call up there customer service and say you never got your preorder code and they should give you one. Maybe you should have asked on here befor you went and yelled at people at EB for doing there jobs.

edit: why is everypost in the thread "decent" even people who answered the OP?

Edited, Aug 12th 2013 8:05am by silverhope
#13 Aug 12 2013 at 8:42 AM Rating: Good
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silverhope wrote:
Just call up there customer service and say you never got your preorder code and they should give you one. Maybe you should have asked on here befor you went and yelled at people at EB for doing there jobs.

edit: why is everypost in the thread "decent" even people who answered the OP?

Edited, Aug 12th 2013 8:05am by silverhope


Not sure. Someone got happy with the down rate button. Being a PS3 player it seemed like the posts were all legitimate to me so I R+. Now they are "Good".
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#14 Aug 12 2013 at 9:36 AM Rating: Excellent
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Actually only the initial post was rated down, Decent is actually above average karma. I expect he was rated down for calling the EB Games employee dumb, not everyone is following the details of this game, it's not even clear what is going on to those who do.
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#15 Aug 12 2013 at 10:49 AM Rating: Excellent
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Customers like the OP is why Customer Service jobs suck.
#16 Aug 12 2013 at 10:55 AM Rating: Excellent
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I was at EB Saturday, and asked them when they opened on the 27th and if the game would be available to be picked up at that time. 10am, not midnight. That's was disappointing.

I received an early access code on my receipt when I preordered there. The developers stated that early access won't be able to go past level 20, because the whole game isn't loaded until we get the disk.

All of us are excited to play the game. And since I haven't received a p4 code for ps3, I may have to deal with being left out of the last beta. I'm mentally preparing myself not to have a fit or breakdown.

Edited to say, the EB staff was very nice and informative
.

Edited, Aug 12th 2013 1:52pm by Grandmomma
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#17 Aug 12 2013 at 11:03 AM Rating: Good
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Grandmomma wrote:
And since I haven't received a p4 code for ps3, I may have to deal with being left out of the last beta. I'm mentally preparing myself not to have a fit or breakdown.


If I don't get my download code in time, I'm totally going for a full mental breakdown myself Smiley: lol
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#18 Aug 12 2013 at 11:08 AM Rating: Good
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PhoenixOmbre wrote:
Grandmomma wrote:
And since I haven't received a p4 code for ps3, I may have to deal with being left out of the last beta. I'm mentally preparing myself not to have a fit or breakdown.


If I don't get my download code in time, I'm totally going for a full mental breakdown myself Smiley: lol

Same here lol
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#19 Aug 12 2013 at 11:09 AM Rating: Good
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PhoenixOmbre wrote:
Grandmomma wrote:
And since I haven't received a p4 code for ps3, I may have to deal with being left out of the last beta. I'm mentally preparing myself not to have a fit or breakdown.


If I don't get my download code in time, I'm totally going for a full mental breakdown myself Smiley: lol


When I was talking to a SE customer service rep he told me I needed a new code for P4 so my husband can fix his issue and said to just wait till the 17th and I can get a code than. So keep an eye out, the way he made it seem was everyone can get one after the 17th.
#20 Aug 12 2013 at 11:54 AM Rating: Excellent
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PhoenixOmbre wrote:
Grandmomma wrote:
And since I haven't received a p4 code for ps3, I may have to deal with being left out of the last beta. I'm mentally preparing myself not to have a fit or breakdown.


If I don't get my download code in time, I'm totally going for a full mental breakdown myself Smiley: lol


I will have to stack up on cookies and xanex. Otherwise I'll be in all the forums yelling, and since everyone will be playing, it will be like yelling in an empty forest. No one can hear you except yourself....
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#21 Aug 12 2013 at 11:55 AM Rating: Good
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silverhope wrote:
PhoenixOmbre wrote:
Grandmomma wrote:
And since I haven't received a p4 code for ps3, I may have to deal with being left out of the last beta. I'm mentally preparing myself not to have a fit or breakdown.


If I don't get my download code in time, I'm totally going for a full mental breakdown myself Smiley: lol


When I was talking to a SE customer service rep he told me I needed a new code for P4 so my husband can fix his issue and said to just wait till the 17th and I can get a code than. So keep an eye out, the way he made it seem was everyone can get one after the 17th.


Yeah, that doesn't help. I was in p3 so I should get in earlier, like the 15th. But as I said, I'm preparing myself.
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#22 Aug 12 2013 at 12:10 PM Rating: Good
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if u were in p3 you dont need a code.
#23 Aug 13 2013 at 2:26 PM Rating: Good
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silverhope wrote:
if u were in p3 you dont need a code.


Interesting information, whilst I know that this applies to PC are you 100% confident it also applies to PS3.

The reason I ask is that I am pretty sure you need a new code for P4 which might suffice for launch but how do you get the P4 and launch client without a new P4 code? There doesn't seem to be a way to access the new client without it.
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#24 Aug 13 2013 at 3:46 PM Rating: Good
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im 100% on pc i ahve zero ideas on ps3
#26 Aug 13 2013 at 4:55 PM Rating: Decent
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HonkeyKong29 wrote:
HallieXIV wrote:
silverhope wrote:
if u were in p3 you dont need a code.


Interesting information, whilst I know that this applies to PC are you 100% confident it also applies to PS3.

The reason I ask is that I am pretty sure you need a new code for P4 which might suffice for launch but how do you get the P4 and launch client without a new P4 code? There doesn't seem to be a way to access the new client without it.


Ps3 will need a code for p4 regardless of participation in p3.... dling the client/game from the ps store will depend on it


P4 is Open Beta.

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#27 Aug 13 2013 at 5:13 PM Rating: Decent
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When preordered mine from eb I had to ask for the code as it wasn't on my receipt so she pulled out why looked like a list of codes and copied one down for me and then put my name next to it on her list and crossed it out there. So if they didn't give it to you I'd either call them or go back with your receipt!
#29 Aug 13 2013 at 9:58 PM Rating: Decent
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HonkeyKong29 wrote:
Grandmomma wrote:
HonkeyKong29 wrote:
HallieXIV wrote:
silverhope wrote:
if u were in p3 you dont need a code.


Interesting information, whilst I know that this applies to PC are you 100% confident it also applies to PS3.

The reason I ask is that I am pretty sure you need a new code for P4 which might suffice for launch but how do you get the P4 and launch client without a new P4 code? There doesn't seem to be a way to access the new client without it.


Ps3 will need a code for p4 regardless of participation in p3.... dling the client/game from the ps store will depend on it


P4 is Open Beta.



And?? Youll still need a code.... why else would u register?.... u need a code to access the client in the ps store. Why is that so hard for people to get. It should be emailed late on the 14th or during the day on the 15 for us that will have access on the 16th. Open just means everyone who signs up.... gets in


I play on PC and PS3 and can confirm you absolutely certainly 100% do need a new code for Beta Phase 4 on the PS3. I know -because I got my new code a couple of hours ago from SE.
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#31 Aug 14 2013 at 5:40 PM Rating: Excellent
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gtfantasy wrote:
As EA starting on 24th, so I went to the EB game store which I pre ordered my PS3 copy and asked them if I can get my PS3 copy on 24th. The staff told me they can't give me the game on 24th as the game coming out on 27th which will break their street release date. I told them without serial number I can't register the game so I wouldn't be able to play it on 24th. They said they can't do anything. So even I pre order it I still can't play early, what can I do, very frustrated to talk to those people.

Edited, Aug 12th 2013 1:15am by gtfantasy



Unless you want the physical items in the Collector's Edition, downloading the game through PSN is the way to go. The standard edition costs the same and my game is already downloaded and ready for the 24th.
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