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No Valid Service Account - NA PS3 Only - Any Updates?Follow

#1 Aug 15 2013 at 4:09 PM Rating: Excellent
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Has any progress been made on the following NA PS3 issue? I don't have access to the beta forums but I do have a key so I am having some trouble checking up on when it will be complete (hopefully by 3am Mountian Time?).


"[NA PS3 Version] Version Update Issue (Aug. 15)
Right now we are experiencing technical difficulties on North American PlayStation®3 version where an error message saying "No valid service account is available to play FINAL FANTASY XIV: A Realm Reborn." when players press the login button on the launcher and they are unable to complete the version update.

We are currently addressing this issue with a cooperation of Sony Computer Entertainment and new updates will follow as additional information becomes available.

Please note that this issue is only occuring on the North American PlayStation®3 version. The Windows version, and Japanese/European PlayStation®3 version, are unaffected.

We deeply apologise for any inconvenience."
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#2 Aug 15 2013 at 4:20 PM Rating: Default
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My RL friend is having that issue. He's getting annoyed for some reason. I guess you just have to wait.
#3 Aug 15 2013 at 4:24 PM Rating: Good
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No updates. Last update from SE was 7+ hours ago...
#4 Aug 15 2013 at 4:27 PM Rating: Excellent
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A friend of mine is having the same issue. I'm not sure where he's checked for info, but when I texted him just now to see if he knew about it he said he hadn't heard any updates.

For the lulz, I just tried logging in to Square Enix customer support. Made a ticket to see what the queues were like for chat support. Well, I'm not gonna spoil it for you if you have to contact them for any reason today, but if you do... may god have mercy on your soul Smiley: frown
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cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#5 Aug 15 2013 at 4:53 PM Rating: Good
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FilthMcNasty wrote:
A friend of mine is having the same issue. I'm not sure where he's checked for info, but when I texted him just now to see if he knew about it he said he hadn't heard any updates.

For the lulz, I just tried logging in to Square Enix customer support. Made a ticket to see what the queues were like for chat support. Well, I'm not gonna spoil it for you if you have to contact them for any reason today, but if you do... may god have mercy on your soul Smiley: frown


That's Soul Stone!
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#6 Aug 15 2013 at 5:02 PM Rating: Decent
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I have been following this closely they have not said a thing since this morning. It's starting to get scary since I wanted 8 hours sleep before the start.

Edited, Aug 15th 2013 7:03pm by Mopdaddy
#7 Aug 15 2013 at 5:09 PM Rating: Decent
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Grandmomma wrote:
FilthMcNasty wrote:
A friend of mine is having the same issue. I'm not sure where he's checked for info, but when I texted him just now to see if he knew about it he said he hadn't heard any updates.

For the lulz, I just tried logging in to Square Enix customer support. Made a ticket to see what the queues were like for chat support. Well, I'm not gonna spoil it for you if you have to contact them for any reason today, but if you do... may god have mercy on your soul Smiley: frown


That's Soul Stone!

For even more lulz I decided to call customer support...

"All agents are currently busy(yada yada)... make sure to contact the support center website(yada yada)... please continue to hold for the next representative..."

ring... ring... ring...

"All agents are currently busy(yada yada)... make sure to contact the support center website(yada yada)... please continue to hold for the next representative..."

ring... ring... ring...

I've had to contact SE support in the past and it never kept ringing. It was the usual hold with the occasional "We appreciate your patience. Please continue to hold." interruption. I don't have the time to wait it out and confirm, but I'm curious whether or not this is just an endless transfer loop Smiley: laugh
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#8 Aug 15 2013 at 5:16 PM Rating: Excellent
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If you stay on the line you WILL get through eventually. It's first come first serve and most people get bored and give up sooner than later. Longest I ever had to wait was 45 minutes.

Compared to the phone company's customer service, that is a breeze. I mean really, if you're a phone company, is it too much to ask for you to answer your phone?

EDIT: On second thought, getting through to them probably won't help on this issue. I think they are aware and will have to fix it server wide, not individually.

Edited, Aug 15th 2013 7:17pm by Gnu
#9 Aug 15 2013 at 5:25 PM Rating: Decent
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I just want them to say something. Just give us an update...
#11 Aug 15 2013 at 5:37 PM Rating: Excellent
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I'm really looking forward to this weekend, but I also expected some form of technical issue. I won't be able to play until noon tomorrow. That being said, I still wouldn't be upset if it wasn't ready by then. Let them work the kinks out...I'm confident we will all live through this lol.
#13 Aug 15 2013 at 6:54 PM Rating: Decent
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Makes me wish I had a computer...
#14 Aug 15 2013 at 7:05 PM Rating: Good
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I am experiencing precisely this issue and am glad to hear it is a global issue they are working on vs. an individual account issue.

Been listening to the ring, ring, ring, thank you for holding, rinse, repeat SE support line for 20 minutes now.

It's 6 PM and I guess that means it's bed time since there are 8 hours to launch. Crossing my fingers they have this fixed by then!
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#15 Aug 15 2013 at 7:06 PM Rating: Decent
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Whatever I will be up at 4 and this thing better be fixed by then.
#16 Aug 15 2013 at 7:07 PM Rating: Decent
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I'm having same issue...

Having a time tho looking at the FFXIV wall paper that comes up when scrolling over the ps3 icon and listening to the music at the log-in screen Smiley: grin

Edited, Aug 15th 2013 9:13pm by chomama
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#17 Aug 15 2013 at 7:16 PM Rating: Good
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So I'm getting a different error message...

"This is an invalid operation. Please log in again from the top page. (Please do not perform operations with multiple windows open or using your browser's "Back" button)"

This is after I accepted the Beta agreement. No login screen or anything after that. Might be due to me preordering from the PSN store. I wonder if other PSN preorder digital downloaders have the same error as me. I feel kinda lonely since everyone else is getting the No Valid Service Account one. Haha.


Edited, Aug 15th 2013 9:17pm by Exalle
#18 Aug 15 2013 at 7:18 PM Rating: Decent
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#19 Aug 15 2013 at 7:19 PM Rating: Excellent
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http://www.youtube.com/watch?v=XnE8RitIN4s
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FFXI Ronyn RDM 75 (R.I.P.) -Fairy / BarretJax 95 MNK (Non-Active) - Asura
Ronin Olorin / Ronyn Oloryn (Active) - Ultros Server

"Go placidly amid the noise and haste, and remember what peace there may be in silence." - Max Ehrmann
#20 Aug 15 2013 at 7:20 PM Rating: Good
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Exalle wrote:
So I'm getting a different error message...

"This is an invalid operation. Please log in again from the top page. (Please do not perform operations with multiple windows open or using your browser's "Back" button)"

This is after I accepted the Beta agreement. No login screen or anything after that. Might be due to me preordering from the PSN store. I wonder if other PSN preorder digital downloaders have the same error as me. I feel kinda lonely since everyone else is getting the No Valid Service Account one. Haha.


Edited, Aug 15th 2013 9:17pm by Exalle


I have pre-ordered on PSN and I'm getting the same message as everyone else, "no valid service account".
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#21 Aug 15 2013 at 7:21 PM Rating: Good
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Exalle wrote:
So I'm getting a different error message...

"This is an invalid operation. Please log in again from the top page. (Please do not perform operations with multiple windows open or using your browser's "Back" button)"

This is after I accepted the Beta agreement. No login screen or anything after that. Might be due to me preordering from the PSN store. I wonder if other PSN preorder digital downloaders have the same error as me. I feel kinda lonely since everyone else is getting the No Valid Service Account one. Haha.


Edited, Aug 15th 2013 9:17pm by Exalle


I received this error as well. Although I thought it was because I tried to be sneaky and use my SE account on both my laptop and my PS3 at the same time. Although, I never did receive a PS3 beta code; I only got one for PC back in Phase 3 because I didn't have a PS3 at the time so I got curious to see if I could get beta running on my PS3. But yeah, guess we have no choice but to wait it out for now.
#22 Aug 15 2013 at 7:23 PM Rating: Decent
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PhoenixOmbre wrote:
Exalle wrote:
So I'm getting a different error message...

"This is an invalid operation. Please log in again from the top page. (Please do not perform operations with multiple windows open or using your browser's "Back" button)"

This is after I accepted the Beta agreement. No login screen or anything after that. Might be due to me preordering from the PSN store. I wonder if other PSN preorder digital downloaders have the same error as me. I feel kinda lonely since everyone else is getting the No Valid Service Account one. Haha.


Edited, Aug 15th 2013 9:17pm by Exalle


I have pre-ordered on PSN and I'm getting the same message as everyone else, "no valid service account".


Oh that is not good news at all. I'm not a phase 3 tester so I'm gonna have to wait until the 17th to actually see if the client actually works for beta.
#23 Aug 15 2013 at 7:28 PM Rating: Good
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Do you always get the same error message? I remember the first error I got wasn't the service account thing. I don't remember exactly what it was though. After it didn't work the first time I closed the game and tried again, and every other time I got the service account error.
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Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
#24 Aug 15 2013 at 7:33 PM Rating: Decent
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PhoenixOmbre wrote:
Do you always get the same error message? I remember the first error I got wasn't the service account thing. I don't remember exactly what it was though. After it didn't work the first time I closed the game and tried again, and every other time I got the service account error.

Yeah... after I accepted the Beta agreement the first time I started in, I keep getting that message. Not sure why I'm stuck with that.
#25 Aug 15 2013 at 7:37 PM Rating: Excellent
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I finally got through to SE phone support.

They said this issue should be resolved prior to launch at 2 AM PST tomorrow.

The problem is on Sony's side and so they are having to work jointly with Sony to resolve the issue.
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#26 Aug 15 2013 at 7:43 PM Rating: Good
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Place ya bets... place ya bets...

Nice work on getting through tho....Thank you for the update. Gratitude....

Man, to be a fly on that wall(s) going through this issue... wonder how hectic they 'good' peeps at Sony and SE are lol

Another point of inquiry, why only NA? Due to localization?
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FFXI Ronyn RDM 75 (R.I.P.) -Fairy / BarretJax 95 MNK (Non-Active) - Asura
Ronin Olorin / Ronyn Oloryn (Active) - Ultros Server

"Go placidly amid the noise and haste, and remember what peace there may be in silence." - Max Ehrmann
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