Here is what I did.
1. The opening movie ran thru and I got to the character create screen with the Midlander staring me in the face.
1.5 I waved goodbye and hit the circled X on the lower left-hand side.
2. Hit ok and got to the blank character creation screen and hit the button for create character button at the top right.
3. The pop-up box opened and I flagged LOAD existing character (or whatever it said - it was the only tick box in the popup).
5. Profit and stuff
"We're getting close, real close. And now for some more bad news... Ready?"
-- Egg Shen