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#52 Aug 18 2013 at 8:17 AM Rating: Good
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ArkKenea wrote:
Rofl Hello Kitty MMO.
I like how people are making their decisions to cancel preorders or not buy the game, because of a bug, during a beta phase, made for finding and squashing bugs...

This is the last day you can use that "beta" excuse. Use it well.
#53 Aug 18 2013 at 8:18 AM Rating: Good
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Mopdaddy wrote:
ArkKenea wrote:
Rofl Hello Kitty MMO.
I like how people are making their decisions to cancel preorders or not buy the game, because of a bug, during a beta phase, made for finding and squashing bugs...

This is the last day you can use that "beta" excuse. Use it well.


Oh man, you're beginning to annoy me with that. You do realize the next one is "What do you expect, the game JUST launched! This is to be expected." You're not done yet!


Edited, Aug 18th 2013 10:18am by Stilivan
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#54 Aug 18 2013 at 8:18 AM Rating: Good
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Mopdaddy wrote:
ArkKenea wrote:
Rofl Hello Kitty MMO.
I like how people are making their decisions to cancel preorders or not buy the game, because of a bug, during a beta phase, made for finding and squashing bugs...

This is the last day you can use that "beta" excuse. Use it well.

Not necessarily, There's still a possibility of launch being pushed back because of all of this.
#55 Aug 18 2013 at 8:19 AM Rating: Decent
Im still stuck in this situation. got kicked from server last night at around 11pm CST, today at 10am CST still can't login. error code 3102, "character still logged in, wait or contact support" well i've been waiting, and i contacted support with no such luck. beta forums are also down, they wont load for me.
#56 Aug 18 2013 at 8:21 AM Rating: Default
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ArkKenea wrote:
Mopdaddy wrote:
ArkKenea wrote:
Rofl Hello Kitty MMO.
I like how people are making their decisions to cancel preorders or not buy the game, because of a bug, during a beta phase, made for finding and squashing bugs...

This is the last day you can use that "beta" excuse. Use it well.

Not necessarily, There's still a possibility of launch being pushed back because of all of this.

Lol I doubt that.
#57 Aug 18 2013 at 8:26 AM Rating: Decent
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Even if this was a launch day issue, the past weekend would have been the smoothest launch I've ever participated in. I'm disappointed that I won't be able to log in as I find myself with a little bit of time, but you know what...it's not the end of the world. We're not paying for this, I've enjoyed my time with the game so far, so this hiccup will go down as such.

SE knows that this is very high profile, they know what kind of impact it can have on the success of the game. Nothing that they've done since ARR hit beta makes me believe they ignoring this issue, sitting in front of the TV watching movies. So, keep an eye on Twitter if you can't get into the beta forums and grab some breakfast.
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#58 Aug 18 2013 at 8:29 AM Rating: Good
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Krycis wrote:
Even if this was a launch day issue, the past weekend would have been the smoothest launch I've ever participated in. I'm disappointed that I won't be able to log in as I find myself with a little bit of time, but you know what...it's not the end of the world. We're not paying for this, I've enjoyed my time with the game so far, so this hiccup will go down as such.

SE knows that this is very high profile, they know what kind of impact it can have on the success of the game. Nothing that they've done since ARR hit beta makes me believe they ignoring this issue, sitting in front of the TV watching movies. So, keep an eye on Twitter if you can't get into the beta forums and grab some breakfast.

It's a bummer that alot of us can't play, But that's what beta was for, finding these problems. We sure found 3102... Destroyed their forums..
#59 Aug 18 2013 at 8:34 AM Rating: Good
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I still can log in but my girlfriend cant, pretty weird!
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#60 Aug 18 2013 at 8:41 AM Rating: Decent
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Stilivan wrote:
As I said, it is probably because they haven't found a fix for it, not that they aren't communicating with us. But we don't know, we don't work there!

FilthMcNasty wrote:
Why is your ****** sandy?


I got kicked off the game in Ul'Dah.... sooo.... Smiley: glare


The statement they released said that they were aware of the problem and that the fix had already been implemented. That was yesterday afternoon. Since then, the weight of 600 pages of ********** you it isn't fixed" caused their entire beta forum to collapse. The last everyone knows, SE thinks they resolved the issue.

Yeah, I'd say it's time to speak up...

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Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#61 Aug 18 2013 at 8:42 AM Rating: Good
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No, what they said was this:

NA Twitter wrote:
FINAL FANTASY XIV ‏@FF_XIV_EN 5h
To guide players to those two new Worlds, we'll be suspending character creation on the other NA/EU data center Worlds. #FFXIV (3/3)
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 5h
We'll be adding Lamia, Phoenix and Siren. Among them, Phoenix is a world recommended for EU region. #FFXIV (2/3)
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 5h
Due to the large number of concurrent players on the NA/EU datacenter, we'll be adding three new Worlds #FFXIV (1/3)
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 7h
As a workaround, we will be posting announcements on the official Twitter page.
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 7h
Forum is currently experiencing congestion.Please come back to the website later and try again.
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 15h
The issue is being addressed, and new updates will follow as additional information becomes available. http://sqex.to/g94
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 15h
We have confirmed an issue wherein players entering an instance on the NA/EU data center are immediately disconnected with an Error 90000.
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 16h
We appreciate your cooperation and understanding as we work to ensure that the play experience for everyone remains as smooth as possible.
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 16h
To guide players to those two new Worlds, we'll be suspending character creation on the other NA/EU data center Worlds. (2/3)
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 16h
#FFXIV Producer/Director Yoshida here. Due to the large number of concurrent players on the NA/EU datacenter, we'll be adding two new Worlds
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 19h
Users unable to log in due to "Error 3102", please post your character details in this Beta forum thread we created: http://sqex.to/ast


They said the issue IS BEING ADDRESSED not that it has been fixed. Huge difference in wording there.

Edited, Aug 18th 2013 10:43am by Catwho
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#62 Aug 18 2013 at 8:44 AM Rating: Excellent
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FilthMcNasty wrote:
Stilivan wrote:
As I said, it is probably because they haven't found a fix for it, not that they aren't communicating with us. But we don't know, we don't work there!

FilthMcNasty wrote:
Why is your ****** sandy?


I got kicked off the game in Ul'Dah.... sooo.... Smiley: glare


The statement they released said that they were aware of the problem and that the fix had already been implemented. That was yesterday afternoon. Since then, the weight of 600 pages of "@#%^ you it isn't fixed" caused their entire beta forum to collapse. The last everyone knows, SE thinks they resolved the issue.

Yeah, I'd say it's time to speak up...




Maybe they took the day off because they thought they fixed it and went out for some tea? Smiley: grin
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#63 Aug 18 2013 at 8:47 AM Rating: Good
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Also something to keep in mind, Catwho, when I read the twitter feed, I interpreted it as they were addressing the error 90000 problem, not the error 3102 problem.

It's entirely possible if not probably the two are related, but throwing a boilerplate "The issue is being addressed" only muddied the waters, really.
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#64 Aug 18 2013 at 8:48 AM Rating: Decent
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Hopefully they extend the beta to work these server bugs out before next weekend.
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#65 Aug 18 2013 at 8:49 AM Rating: Excellent
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#66 Aug 18 2013 at 8:52 AM Rating: Good
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The two are very likely related. Error 90000 occurs when entering or exiting a CS or instance, or zoning. The server is not getting the message that you were disconnected during that zone/instance, leading to error 3102.
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#67 Aug 18 2013 at 9:08 AM Rating: Decent
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Catwho wrote:
No, what they said was this:

NA Twitter wrote:
FINAL FANTASY XIV ‏@FF_XIV_EN 5h
To guide players to those two new Worlds, we'll be suspending character creation on the other NA/EU data center Worlds. #FFXIV (3/3)
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 5h
We'll be adding Lamia, Phoenix and Siren. Among them, Phoenix is a world recommended for EU region. #FFXIV (2/3)
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 5h
Due to the large number of concurrent players on the NA/EU datacenter, we'll be adding three new Worlds #FFXIV (1/3)
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 7h
As a workaround, we will be posting announcements on the official Twitter page.
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 7h
Forum is currently experiencing congestion.Please come back to the website later and try again.
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 15h
The issue is being addressed, and new updates will follow as additional information becomes available. http://sqex.to/g94
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 15h
We have confirmed an issue wherein players entering an instance on the NA/EU data center are immediately disconnected with an Error 90000.
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 16h
We appreciate your cooperation and understanding as we work to ensure that the play experience for everyone remains as smooth as possible.
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 16h
To guide players to those two new Worlds, we'll be suspending character creation on the other NA/EU data center Worlds. (2/3)
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 16h
#FFXIV Producer/Director Yoshida here. Due to the large number of concurrent players on the NA/EU datacenter, we'll be adding two new Worlds
Expand
FINAL FANTASY XIV ‏@FF_XIV_EN 19h
Users unable to log in due to "Error 3102", please post your character details in this Beta forum thread we created: http://sqex.to/ast


They said the issue IS BEING ADDRESSED not that it has been fixed. Huge difference in wording there.

These are just the twitter posts. When you followed the link in the bolded above you would have seen the official post which followed the same format you'd see in the 'Information' section of The Lodestone. I don't remember the exact wording and the link above just takes you to the broken forum, but it was something to the effect of

'We are pleased to announce that the issue has been resolved. Please restart the client program and attempt to login again. We apologize for any inconvenience that this issue has caused.'

They thought they fixed it but they didn't. After that post, nothing. Regardless, both issues are still unresolved.

Edited, Aug 18th 2013 11:09am by FilthMcNasty
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Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#68 Aug 18 2013 at 9:11 AM Rating: Good
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I don't need compensation or anything like that, although an apology would be nice. This is still a Beta, despite some people wanting to call it a soft launch or whatever. Its unpaid time, so while disappointed, I'm not that peeved.

However, once early access starts, that is something we have paid for. You cannot go live with this issue still persisting. I've been locked out since midnight eastern time yesterday, I have people in my guild locked out since Friday night. You cannot have subscribers locked out of the game for hours when its not a servers are down issue. And it doesn't look like a simple reset fixes this either. And even if it did, are you gonna keep resetting the servers every time someone d/c's?

This is not a race, so I am not looking for a wipe. I don't care if people fortunate enough to not be affected get ahead. But, this is critical enough where you can't launch in 8 days without this being fixed. I don't know if 8 days is long enough to identify the problem and fix it, but I hope it is.

Also, it is SE, so you can't be surprised, but they really need better communication with their non JP customers. Official forums are down, Lodestone has nothing and the last twitter update is, "New worlds being added" 6 hours ago. People who are now waking up to this issue have no official avenue to at least have it acknowledged as being worked on?
#69 Aug 18 2013 at 9:22 AM Rating: Good
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ArkKenea wrote:
Rofl Hello Kitty MMO.
I like how people are making their decisions to cancel preorders or not buy the game, because of a bug, during a beta phase, made for finding and squashing bugs...


To be fair, even Yoshida said that phase 4 was basically a free trial.
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#70 Aug 18 2013 at 9:40 AM Rating: Decent
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PhoenixOmbre wrote:
ArkKenea wrote:
I like how people are making their decisions to cancel preorders or not buy the game, because of a bug, during a beta phase, made for finding and squashing bugs...


To be fair, even Yoshida said that phase 4 was basically a free trial.

Most people who have experienced open betas before know that the actual launch version of the game is nearly identical with the exception of some polish(configuration, menus, ect.) and the lifting of limitations like level cap, quest limits and the like. It was no different with FFXIV 1.0 and I doubt it will change much now with ARR. "It's just a beta" doesn't work this late in the game.

I think it's a little premature to cancel a pre-order just yet, but honestly I'd only give them until the end of open beta. They haven't fixed the issue and they haven't set an estimated time to have it fixed which leads me to believe they have no clue what is wrong. If I had a pre-order(I don't) and they hadn't solved the problem prior to the end of open beta I would cancel too.
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Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#71 Aug 18 2013 at 9:44 AM Rating: Good
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I think it would be nice if they extended to beta until they get this issue resolved because if this persists once the game goes live an error like 3102 could cost them a serious number of subscriptions.
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#72 Aug 18 2013 at 9:45 AM Rating: Good
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FilthMcNasty wrote:

I think it's a little premature to cancel a pre-order just yet, but honestly I'd only give them until the end of open beta. They haven't fixed the issue and they haven't set an estimated time to have it fixed which leads me to believe they have no clue what is wrong. If I had a pre-order(I don't) and they hadn't solved the problem prior to the end of open beta I would cancel too.


Me and my wife have been locked out since yesterday, and additionnaly it took us something like 4 hours just to be able to roll on Ultros.

Yet, canceling my pre-order didn't even occur to me. Yeah I'm a bit ****** off, I'd like to be playing now. But I know the game is fun, and those are just bugs. I know they'll fix them eventually. Then I'll have a blast playing.

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#73 Aug 18 2013 at 9:46 AM Rating: Good
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princessary wrote:
I think it would be nice if they extended to beta until they get this issue resolved because if this persists once the game goes live an error like 3102 could cost them a serious number of subscriptions.


This is a good point. Get the **** thing fixed, and then give us another day to try to break it again. Smiley: grin
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#74 Aug 18 2013 at 9:46 AM Rating: Good
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PhoenixOmbre wrote:
FilthMcNasty wrote:

I think it's a little premature to cancel a pre-order just yet, but honestly I'd only give them until the end of open beta. They haven't fixed the issue and they haven't set an estimated time to have it fixed which leads me to believe they have no clue what is wrong. If I had a pre-order(I don't) and they hadn't solved the problem prior to the end of open beta I would cancel too.


Me and my wife have been locked out since yesterday, and additionnaly it took us something like 4 hours just to be able to roll on Ultros.

Yet, canceling my pre-order didn't even occur to me. Yeah I'm a bit ****** off, I'd like to be playing now. But I know the game is fun, and those are just bugs. I know they'll fix them eventually. Then I'll have a blast playing.


Yes, my sentiments exactly.
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#75 Aug 18 2013 at 9:57 AM Rating: Good
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locked out for about 12 hours, wish I knew what was going on. I loved the comment about about wishing they communicated better with the NA base.

Had my friend take 12 hours to get on our same server, and my wife took 7 hours. Another friend still hasn't been able to at all.

I don't doubt how much fun we'll have once they nail all this down, but with all the disappointment and frustration, can we at least communicate better? How hard are updates to twitter?
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#76 Aug 18 2013 at 9:57 AM Rating: Decent
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Wow.... So our beta is just over huh? going on 20 hours.... Yet they say I'm still logged in... I mean, a bug that keeps you trapped on the servers? They seem to kick me offline fine, but can't kick my ghost??? Man this hurts...
#77 Aug 18 2013 at 9:58 AM Rating: Excellent
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dawgdchi wrote:
locked out for about 12 hours, wish I knew what was going on. I loved the comment about about wishing they communicated better with the NA base.

Had my friend take 12 hours to get on our same server, and my wife took 7 hours. Another friend still hasn't been able to at all.

I don't doubt how much fun we'll have once they nail all this down, but with all the disappointment and frustration, can we at least communicate better? How hard are updates to twitter?

Yeah, just a "3102 is a ****** and we're working on it!" would be nice.
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#78 Aug 18 2013 at 10:05 AM Rating: Good
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With this type of problems occurring this late in the schedule, one would think they would post hourly, or every few hours, on what's happening. Before the official forums curled up, we saw hundreds of pages of stuck players asking for help and looking for some information from the Devs on the ETA for the fix. All we saw posted for NA & EU was that everything was fixed and that you should reboot your client. I'm not sure why they can write-off the issues while there are still testers who have been affected by the issues for 40+ hours now. It doesn't build any confidence with their product if the Devs aren't keeping the testers abreast with any findings or fixes in progress.
#79 Aug 18 2013 at 10:05 AM Rating: Decent
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Yeah they should at least extend the open beta one day or something... Hey Wint, you happen to have Yoshi-P's number in your cell? I know, I know wishful thinking.Smiley: lol
#80 Aug 18 2013 at 10:05 AM Rating: Good
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Yeah I dunno why they can't just tweet something to calm the masses a bit. Even if Bayohne would say something like "I have no updates, but I'll try to get one" would help. Right now, with no forums, what exactly is the community team doing?
#81 Aug 18 2013 at 10:07 AM Rating: Excellent
I reallllllly don't think SE was anticipating this kind of participation from testers. It's always a fine line though, you open a crap ton of servers, people complain MERGER! You don't have enough servers, I CAN'T LOG ON! IT'S TOO CROWDED! Every MMO I've gone into launch with, these are my expectations, it never changes. Even the great Blizzard can't handle these types of things on launch, it's inevitable. You're not gonna sink needless money into a game when you KNOW half of these people will not return a week down the road.

You could argue, if things went smoother, maybe they would of stuck it out, but even that's doubtful. Overall, the game itself runs well, there's few bugs, it's all server side now. I'm confident over the next 9 days that they can get this resolved.
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#82 Aug 18 2013 at 10:15 AM Rating: Good
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Montsegurnephcreep wrote:
You could argue, if things went smoother, maybe they would of stuck it out, but even that's doubtful. Overall, the game itself runs well, there's few bugs, it's all server side now. I'm confident over the next 9 days that they can get this resolved.


It's a great game, but it's the lack of Devs response to the login issues which is killing their credibility. Some tester's have been locked out for 40+ hours now and the only response that the community received was to restart their client.
#83 Aug 18 2013 at 10:29 AM Rating: Good
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The sad thing is I know the reason for the problem. The problem is they can't fix it until they shut down the servers. Simply put, the servers were pushed beyond max threshold. It's partially the fault of the cross server instances, but it's really the sheer number of users that broke it. I'd say it's Phase 4 Open users to be exact. So how do we fix the problem?

Well that's where it gets tricky. The servers can't install other server units unless there is a total shutdown. They're trying to work around the issue now without doing that. So basically this is a problem they'll solve once Open Beta is over. Once the complete shut down occurs, they can rebuild the server and add capacity. The Open beta people were just too much for the poor servers to handle. I had a feeling this would happen because what happened on Friday. Players were told that you couldn't create more than one character. That was a definite sign we were hitting maximum load balance.
#84 Aug 18 2013 at 10:34 AM Rating: Excellent
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I have to say this isn't much of a confidence booster IMO. Not just that there's a massive bug keeping thousands of logging in (or logging out, depending on how you look at it), but the way it's being handled. SE isn't exactly known for their strong communication and support, at least not in the English speaking community. Granted, other games have their own horror stories, but in a situation like this where thousands are unable to log in, I'd expect them to be scrambling to get someone, anyone, to come on as quickly as possible and let people know that they're aware of such a large issue and that they're doing everything they can to fix it. The community who wants to log in and play cares about the game, and many of them would appreciate being shown that the development team cares enough to give them a bit of information.

Right now we have dead official forums, dead beta forums, a twitter page that has not been updated for 7 hours, and a launcher which only has one very vague mention of any issues happening at all which was posted last night. The only reason anyone has any idea of what's going on is due to the community sharing their experiences which each other on forums and putting the pieces together themselves. Despite this issue in no way being a good thing, it would have been a perfect opportunity to show growth in their communication with the player base. Then at least we could say "Well this stinks, but SE has really grown quite a bit in their relations with the player base" rather than "Well this stinks, and SE communication over the issue is just as vague and cryptic as I last remember it."
#85 Aug 18 2013 at 10:36 AM Rating: Good
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ShadowedgeFFXI wrote:
The sad thing is I know the reason for the problem. The problem is they can't fix it until they shut down the servers. Simply put, the servers were pushed beyond max threshold. It's partially the fault of the cross server instances, but it's really the sheer number of users that broke it. I'd say it's Phase 4 Open users to be exact. So how do we fix the problem?

Well that's where it gets tricky. The servers can't install other server units unless there is a total shutdown. They're trying to work around the issue now without doing that. So basically this is a problem they'll solve once Open Beta is over. Once the complete shut down occurs, they can rebuild the server and add capacity. The Open beta people were just too much for the poor servers to handle. I had a feeling this would happen because what happened on Friday. Players were told that you couldn't create more than one character. That was a definite sign we were hitting maximum load balance.


Smiley: dubious

I'm not saying that isn't it, but I can't connect the dots that would link up exceeding server threshold to the inability of the servers to recognize that an account is no longer logged in to the game. If you can help me understand that I'd appreciate it.
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#86 Aug 18 2013 at 10:37 AM Rating: Decent
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Susanoh wrote:
I have to say this isn't much of a confidence booster IMO. Not just that there's a massive bug keeping thousands of logging in (or logging out, depending on how you look at it), but the way it's being handled. SE isn't exactly known for their strong communication and support, at least not in the English speaking community. Granted, other games have their own horror stories, but in a situation like this where thousands are unable to log in, I'd expect them to be scrambling to get someone, anyone, to come on as quickly as possible and let people know that they're aware of such a large issue and that they're doing everything they can to fix it. The community who wants to log in and play cares about the game, and many of them would appreciate being shown that the development team cares enough to give them a bit of information.

Right now we have dead official forums, dead beta forums, a twitter page that has not been updated for 7 hours, and a launcher which only has one very vague mention of any issues happening at all which was posted last night. The only reason anyone has any idea of what's going on is due to the community sharing their experiences which each other on forums and putting the pieces together themselves. Despite this issue in no way being a good thing, it would have been a perfect opportunity to show growth in their communication with the player base. Then at least we could say "Well this stinks, but SE has really grown quite a bit in their relations with the player base" rather than "Well this stinks, and SE communication over the issue is just as vague and cryptic as I last remember it."


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#87 Aug 18 2013 at 10:39 AM Rating: Good
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Yunchang wrote:

Smiley: dubious

I'm not saying that isn't it, but I can't connect the dots that would link up exceeding server threshold to the inability of the servers to recognize that an account is no longer logged in to the game. If you can help me understand that I'd appreciate it.


In any other game, the character would have idled out after 20 or 30 minutes or so. A long time to wait, but the problem would've been solved. FFXIV appears to not have this function, and so (for instance) my character who was disconnected changing zones last night, is still logged in now. Others have been logged in even longer.

He's right, even if SE doesn't have a solution for the problem yet, it would've been a good idea for them to at least tell us they're working on it.
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#88 Aug 18 2013 at 10:43 AM Rating: Good
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Server threshold might be a symptom, but unless there's other information forthcoming I wouldn't say it's a cause of the problem. Put another way, I would expect to hit server threshold because players aren't able to logout properly, not that players aren't able to logout properly due to server threshold.

Also, not all parts of the game are agreeing with each other. Other players I speak with outside the game were able to see that I was offline within minutes of me getting the 3102 error, so at least part of the game knew I wasn't logged in.

Edited, Aug 18th 2013 11:45am by Yunchang
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#89 Aug 18 2013 at 10:46 AM Rating: Good
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So it sounds like the game server is aware that your character is offline, but it's not telling the lobby server that.
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#90 Aug 18 2013 at 10:50 AM Rating: Good
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It's quite plausible, Catwho.

Even though they probably will need to take some time to figure out why it's happening, it'd be nice to get a blurb from SE flat out stating what is happening.

Otherwise, it feels like they haven't grown in their problem response capability since the old days of R0 in XI.
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#91 Aug 18 2013 at 10:55 AM Rating: Excellent
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A thought ocurred to me that since the JP servers are fine, but the NA/EU servers are borked, they're having major issues trying to solve the server problem from the other side of the planet.

The ISP in Montreal might have also freaked out due to the amount of sudden traffic and throttled them (giving us the 90000 errors, which are basically disconnects when traffic is being re-routed.)

It's also a cultural thing. Westerners like to hear "We're still working on it" freshly once an hour.
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#92 Aug 18 2013 at 10:59 AM Rating: Decent
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Catwho wrote:
It's also a cultural thing. Westerners like to hear "We're still working on it" freshly once an hour.


I don't buy this excuse when it comes to SE's lack of public response for anything in general. They are a global company with decades of experience. They know what their user base is, what they are complaining about, what they want in terms of response (beyond instant fixes).
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#93 Aug 18 2013 at 11:02 AM Rating: Good
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TirithRR wrote:
Catwho wrote:
It's also a cultural thing. Westerners like to hear "We're still working on it" freshly once an hour.


I don't buy this excuse when it comes to SE's lack of public response for anything in general. They are a global company with decades of experience. They know what their user base is, what they are complaining about, what they want in terms of response (beyond instant fixes).


It took American power companies and ISPs decades to learn this. It's only in the last 1-2 years that they've really gotten on the ball about status updates at my power company, for example. Now I can punch in my zip code and get a "Yep we know about it, ETA is 3 hours" but that functionality was only put in place in the last year or so.

It's not an excuse, it's an explanation. I agree, they should know better by now.
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#94 Aug 18 2013 at 11:03 AM Rating: Default
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Catwho wrote:
princessary wrote:
I think it would be nice if they extended to beta until they get this issue resolved because if this persists once the game goes live an error like 3102 could cost them a serious number of subscriptions.


This is a good point. Get the **** thing fixed, and then give us another day to try to break it again. Smiley: grin


I don't know why they don't have a one month trial period for new players.. FFXI offers the first month free...
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#95 Aug 18 2013 at 11:05 AM Rating: Good
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Nashred wrote:
Catwho wrote:
princessary wrote:
I think it would be nice if they extended to beta until they get this issue resolved because if this persists once the game goes live an error like 3102 could cost them a serious number of subscriptions.


This is a good point. Get the **** thing fixed, and then give us another day to try to break it again. Smiley: grin


I don't know why they don't have a one month trial period for new players.. FFXI offers the first month free...


They do. 30 days free when you register a game code (once per code, PC or PS3, 60 days total if you buy both).
http://www.xivnation.com/dev-tracker/letter-from-the-producer-live-part-viii-announcement-summary-08082013/

Edited, Aug 18th 2013 1:10pm by TirithRR
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#96 Aug 18 2013 at 11:05 AM Rating: Decent
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I think the worst part is since the forums are down they are not communicating with people.. This is the weekend and some people are sitting there hitting refresh instead of doing other things and wasting their weekend, If SE said hey we wont have this fixed for eta of 3 more hours at least we know what is going on.

What is funny is both me and my girlfriend logged out same time yesterday and we are on the same internet connection and she got in and I didn't...

We both logged out with exit game...



Edited, Aug 18th 2013 1:07pm by Nashred
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#97 Aug 18 2013 at 11:06 AM Rating: Good
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Forums are back up, but no messages from a dev or community rep. You can go post your character name/server in the 700 page thread though.
#98 Aug 18 2013 at 11:07 AM Rating: Decent
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Squander wrote:
Quote:
No way man. You can't be too busy to have someone, anyone hop on your twitter and bless your players(read: your livelihood) with 140 characters. Not buying.


Their twitter said that no one can log into the old servers, that they've made new NA servers and if you still want to play you should log into those. The Japanese servers also work. They have also posted in the forums regarding 3102 and 9000.

Could you supply a copy of this post from the forum so we can see cause as of right now I cant even log into their beta forums.
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#99 Aug 18 2013 at 11:08 AM Rating: Good
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#100 Aug 18 2013 at 11:12 AM Rating: Default
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SE stands to lose a lot of current and definately alot of potential customers over this. Im livid. If they wipe my work I put into over a stupid server side login error I may be ****** enough to say **** this game, after all I was ****** by SE over 1.0 before
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#101 Aug 18 2013 at 11:14 AM Rating: Good
ArkKenea wrote:
Krycis wrote:
Even if this was a launch day issue, the past weekend would have been the smoothest launch I've ever participated in. I'm disappointed that I won't be able to log in as I find myself with a little bit of time, but you know what...it's not the end of the world. We're not paying for this, I've enjoyed my time with the game so far, so this hiccup will go down as such.

SE knows that this is very high profile, they know what kind of impact it can have on the success of the game. Nothing that they've done since ARR hit beta makes me believe they ignoring this issue, sitting in front of the TV watching movies. So, keep an eye on Twitter if you can't get into the beta forums and grab some breakfast.

It's a bummer that alot of us can't play, But that's what beta was for, finding these problems. We sure found 3102... Destroyed their forums..


It may have put a dent in my enjoyment at first but all the JP servers are up, they added new servers to accommodate us and the servers are really solid no error messages or crashes at all on Hades, don't know about 90000 though, It's not a perfect solution but you can check out new areas and such. We are actually lucky enough to be able to play in spite of everything, As for their forums I suspect they may have just turned them off in the end.
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