The bigwigs at SE probably didn't expect FFXIV to have this kind of turnaround outside of the JP community and let their guard down. And in-turn, the NA/EU buckled under pressure because of it.
I don't understand why everyone reverts to this argument. Not saying necessarily that you're the main culprit, but it was the last straw for me when I read it.
How would SE not have expected this sort of NA/EU turnout for players? They sent out all the invites! They have the exact number of the maximum potential players they were going to let onto those servers. I just don't understand how "they were blindsided by the NA/EU turnout" is even a logical arguemnt.
Edit: Venting aside, I really hope this maintenance works. Though there will be minimal time to guarantee it's a fix rather than a band-aid, it will show that they have the tools/method to address it in the future if the problem ever reoccurs. Edited, Aug 19th 2013 1:16am by kwenzeler