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Public Service Announcement - Early Access RegistrationFollow

#1 Aug 20 2013 at 9:12 AM Rating: Decent
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Been reading the beta forum thread and here's the gist of it from what I could tell...

If you've been spamming the button... expect to get a LOT of emails for the code... this is probably why the site is spitting out error messages...

Stop spamming it's making it worse!

Email for Early Access.



And here's a reply from SE customer service to a EU customer who posted it in the thread:

Quote:
Dear customer,

Thank you for contacting our customer service.

We are very sorry that you are having issues redeeming your pre-order code on the website.

Please make sure that you are attempting to redeem it on the website (http://preorder.eu. finalfantasyxiv.com/) and that your code is an 18-digit code.

The site is currently under extremely heavy traffic and we suggest that you try redeeming your code again later.

Please make sure that you are logged out of any other Square Enix Members website before logging on http://preorder.eu.finalfantasyxiv.com/.

If you are still unsuccessful by tomorrow, please contact us again with the following details: - Your pre-order code - The website you are attempting to redeem your code - The error message displayed when attempting to redeem the code We apologise for the inconvenience caused.

Kind regards,

The Square Enix Support Centre Team.



Couple more updates from Reddit:
: LINK

Quote:
UPDATE - https://twitter.com/FF_XIV_EN

The #FFXIV Pre-Order Code Redemption website is currently experiencing a high volume of traffic which may result in errors being displayed. If you receive an error when attempting to redeem your code, we ask that you please wait and try again later. Rest assured that our teams are working on the issue and once we have further information, we’ll be sure to update you all!

UPDATE2 - yondaimee604

IF YOU GET the ERROR: 3 message, KEEP TRYING you WILL get the code eventually (it took me 4 tries only). After you get the 12 digit code you WILL get the region error, this is NOT because of a mistake YOU did, this is because they accidentally sent EVERYBODY to the JPN site to redeem the code and not the NA site. As soon as they link the proper NA site, everything should and WILL work.


Quote:
UPDATE3

North American site is bugged and is issuing EU codes (beginning with RAAE). Still no news or resolution from SE. Hang tight.

UPDATE4 - https://twitter.com/FF_XIV_EN

We sincerely apologize, but the pre-order redemption site is experiencing very high traffic which we are currently working to resolve. We are adding additional bandwidth and server capacity to ensure that all customers will be able to redeem their pre-order codes as soon as possible. Early Access starts on August 24th at 2am PDT, and Square Enix is working hard to ensure that all #FFXIV pre-order customers will be able to download and play the game.

UPDATE5 - PackOfHighly

Thank you for submitting the information. We are currently aware of this issue and we are investigating the cause. We are going to escalate this matter to be looked into and we ask for your patience regarding this as look for a resolution. Unfortunately, I don't have an immediate resolution but we are looking into the matter. Please keep attempting to use the code on the account while we look into the issue at hand. Keep checking your e-mail for any updates and check the twitter page for FINAL FANTASY XIV for any announcements.

UPDATE6 - https://twitter.com/FF_XIV_EN

We're aware that some NA users are receiving EU-region codes and are working to address that as well. We'll be sure to keep you updated.

UPDATE7 - https://twitter.com/FF_XIV_EN

We have temporarily suspended the ability to redeem codes on the pre-order site while we continue to investigate the ongoing issues. As soon as we have more information to share, we’ll be sure to provide you with an update.




EDIT: New from Lodestone

Quote:
Status
2013-08-20 23:30 From : FINAL FANTASY XIV
North American/European Pre-Order Redemption Website Issue Notification (Aug. 20)
Currently, listed below are the issues with the North American/European Pre-Order Redemption Website.

-Unable to access the site regularly
-Cases where Early Access Code wasn’t sending out even when registering the Special Item Code
-Early Access Code sent wasn’t the correct code

We are temporarily suspending the Early Access Code system in order to proceed with the investigation.

We will notify everyone when there is progress on the situation.

We apologize for any inconvenience this may cause.


Edited, Aug 21st 2013 9:15am by Hairspray
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#2 Aug 20 2013 at 9:16 AM Rating: Good
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Yes, definitely don't go overboard with the button. It will go through, believe me. I got both error messages AND it showed up as being registered. When I waited a couple hours and tried again, though, it went through just fine and I got my 20-digit code for PC (I got the PSN code for PS3 earlier in the morning). So, patience. :)

Edit: I added ' and I got my 20-digit code for PC (I got the PSN code for PS3 earlier in the morning)' to the original message.

Edited, Aug 20th 2013 11:23am by Vaaniks
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#3 Aug 20 2013 at 9:18 AM Rating: Excellent
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Vaaniks wrote:
Yes, definitely don't go overboard with the button. It will go through, believe me. I got both error messages AND it showed up as being registered. When I waited a couple hours and tried again, though, it went through just fine. So, patience. :)


nice!
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#4 Aug 20 2013 at 9:47 AM Rating: Good
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Haha yes, everyone else stop spamming the button so mine will get through.

Bwahahah
#5 Aug 20 2013 at 9:49 AM Rating: Default
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This won't stop me from spamming. I will just have extra emails to delete. If they didn't wait till the last minute to do things this wouldn't be a problem.
#6 Aug 20 2013 at 9:56 AM Rating: Excellent
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Mopdaddy wrote:
This won't stop me from spamming. I will just have extra emails to delete. If they didn't wait till the last minute to do things this wouldn't be a problem.


They didn't wait until last minute. You have until Saturday to get it done. Putting the registration site up nearly 4 days before Early Access is far from "last minute".
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#7 Aug 20 2013 at 9:56 AM Rating: Decent
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So what am I supposed to do if I havent even gotten my pre-order code yet? Is that an issue or are they still sending them out? All I have is my serial number and product code from the original email that I got when I bought it a couple weeks ago.
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#8 Aug 20 2013 at 9:56 AM Rating: Good
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i'll probably get OVER 9000 e-mails
#9 Aug 20 2013 at 9:57 AM Rating: Decent
Teracide wrote:
Mopdaddy wrote:
This won't stop me from spamming. I will just have extra emails to delete. If they didn't wait till the last minute to do things this wouldn't be a problem.


They didn't wait until last minute. You have until Saturday to get it done. Putting the registration site up nearly 4 days before Early Access is far from "last minute".



ONLY 3 DAYS 17 HOURS LEFT!!! ZOMG HURRY UP!!!

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#10 Aug 20 2013 at 9:59 AM Rating: Good
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Teracide wrote:
Mopdaddy wrote:
This won't stop me from spamming. I will just have extra emails to delete. If they didn't wait till the last minute to do things this wouldn't be a problem.


They didn't wait until last minute. You have until Saturday to get it done. Putting the registration site up nearly 4 days before Early Access is far from "last minute".

The fact it could have been done over the past couple months.
#11 Aug 20 2013 at 9:59 AM Rating: Good
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After you input your code for the ps3 early access, whats next, how do i play on the ps3 do i download the client some where online? Cant seem to find anything.
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#12 Aug 20 2013 at 10:00 AM Rating: Decent
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so wait....it's sending me an email for every time I've tried to submit my 18 digit code?

Brace for an email tsunami!
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#13 Aug 20 2013 at 10:00 AM Rating: Good
IMFW wrote:
After you input your code for the ps3 early access, whats next, how do i play on the ps3 do i download the client some where online? Cant seem to find anything.


Screenshot

Follow directions in the email.
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#14 Aug 20 2013 at 10:00 AM Rating: Excellent
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#15 Aug 20 2013 at 10:04 AM Rating: Good
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Drulian, Pie Eating Champion wrote:
IMFW wrote:
After you input your code for the ps3 early access, whats next, how do i play on the ps3 do i download the client some where online? Cant seem to find anything.


Screenshot

Follow directions in the email.

Thanks for clearing that up, i haven got my code to work yet, good to know its in an email!
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#16 Aug 20 2013 at 10:05 AM Rating: Good
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Mopdaddy wrote:
Teracide wrote:
Mopdaddy wrote:
This won't stop me from spamming. I will just have extra emails to delete. If they didn't wait till the last minute to do things this wouldn't be a problem.


They didn't wait until last minute. You have until Saturday to get it done. Putting the registration site up nearly 4 days before Early Access is far from "last minute".

The fact it could have been done over the past couple months.

And if they had opened it up 2 months ago, this would have happened on the first day 2 months ago.
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#17 Aug 20 2013 at 10:06 AM Rating: Excellent


Smiley: lol You just won the internets for the day!
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#18 Aug 20 2013 at 10:18 AM Rating: Good
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For PS3 users:

I bought the digital collector's edition. Under Transaction Management -> Services List I have Open Beta, Early Access and Collector's Item Pack listed. Seems like we already have it set up but I assume this registration code is to guarantee delivery of the early access items only, not grant Early Access itself. I didn't get a code yet so not sure if just late or if it is because I bought Collector's digital pre-order.

Either way, stop spamming people, seriously, help your fellow gamers out.
#19 Aug 20 2013 at 10:20 AM Rating: Decent
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Drulian, Pie Eating Champion wrote:


Smiley: lol You just won the internets for the day!


I was thinking the exact same thing when I read that.
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#20 Aug 20 2013 at 10:23 AM Rating: Good
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For PS3 users:

I bought the digital collector's edition. Under Transaction Management -> Services List I have Open Beta, Early Access and Collector's Item Pack listed. Seems like we already have it set up but I assume this registration code is to guarantee delivery of the early access items only, not grant Early Access itself. I didn't get a code yet so not sure if just late or if it is because I bought Collector's digital pre-order.

Either way, stop spamming people, seriously, help your fellow gamers out.
#21 Aug 20 2013 at 10:27 AM Rating: Good
I really don't get what the rush is here, just wait a day or two, heck even by tonight it'll probably be better. If they were opening up the registration site 5 mins prior to the game going live, fine. 4 days though? Just give it some time and try again later.
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#22 Aug 20 2013 at 10:28 AM Rating: Decent
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Well I got mine done just now. Funny thing is, I got the EMail a while ago, but for some reason it didn't show up at the top of my Inbox like any normal incoming EMail would. It was down towards the bottom of my Inbox even though it came in @ 11:01am CST - 8/20/2013. I was doing some Inbox cleaning and just came across an unread message from Square Enix with my Pre-Order code in it. You guys might try sorting your Inbox by sender and then going to where Square Enix would be to see if you get ninja'd like I did.

EDIT: Another funny thing is, I never got a successful message on the registration page. I kept getting the same 2 errors that everyone else got, and never saw anything to indicate that I was successful in registering. Just error after error, and I didn't "spam" either, I just tried one time every 20 - 30 minutes.

Edited, Aug 20th 2013 12:32pm by Azoria
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#23 Aug 20 2013 at 10:30 AM Rating: Decent
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Thanks for the heads up, ill probably do it later when i get home!
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#24 Aug 20 2013 at 10:34 AM Rating: Decent
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Bludot wrote:
Drulian, Pie Eating Champion wrote:


Smiley: lol You just won the internets for the day!


I was thinking the exact same thing when I read that.


I was going to go find it...and there it was...
#25 Aug 20 2013 at 10:35 AM Rating: Decent
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haha, time to constantly check my email instead of the registration site.
#26 Aug 20 2013 at 10:39 AM Rating: Excellent
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elrocco wrote:
haha, time to constantly check my email instead of the registration site.


I've just left mine open all day. If I really get an email for all the time's I hit "Confirm", I'll have like 2 pages of emails.
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