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#52 Aug 20 2013 at 1:54 PM Rating: Excellent
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SkinwalkerAsura wrote:
lolgaxe wrote:
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http://i.imgur.com/KzUhyGH.gif

I think it is time for this now. /lol
I can imagine Alan Rickman saying... "BEHOLD THE METATRON, HERALD OF THE ALMIGHTY AND VOICE OF THE ONE TRUE GOD. PUT DOWN THE MOUSE."






It made me sad that Harry Potter was quoted before Dogma or Die Hard of even Robin Hood for crisake....I feel old Smiley: frown


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#53 Aug 20 2013 at 1:55 PM Rating: Default
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Anyone actually get their code to work yet?
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#54 Aug 20 2013 at 1:55 PM Rating: Good
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#55 Aug 20 2013 at 2:00 PM Rating: Excellent


I did that to my buddy when he decided to wear an overcoat to the bar once Smiley: lol
#56 Aug 20 2013 at 2:03 PM Rating: Good
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Ehllfire wrote:
Anyone actually get their code to work yet?


I don't think SE has sent the emails telling us to put our codes in yet.

(I've been trolling all the forums.) Smiley: smile
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#57 Aug 20 2013 at 2:07 PM Rating: Decent
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Hairspray wrote:
Been reading the beta forum thread and here's the gist of it from what I could tell...

If you've been spamming the button... expect to get a LOT of emails for the code... this is probably why the site is spitting out error messages...

Stop spamming it's making it worse!

[img=241836]


And here's a reply from SE customer service to a EU customer who posted it in the thread:

Quote:
Dear customer,

Thank you for contacting our customer service.

We are very sorry that you are having issues redeeming your pre-order code on the website.

Please make sure that you are attempting to redeem it on the website (http://preorder.eu. finalfantasyxiv.com/) and that your code is an 18-digit code.

The site is currently under extremely heavy traffic and we suggest that you try redeeming your code again later.

Please make sure that you are logged out of any other Square Enix Members website before logging on http://preorder.eu.finalfantasyxiv.com/.

If you are still unsuccessful by tomorrow, please contact us again with the following details: - Your pre-order code - The website you are attempting to redeem your code - The error message displayed when attempting to redeem the code We apologise for the inconvenience caused.

Kind regards,

The Square Enix Support Centre Team.


Edited, Aug 20th 2013 11:12am by Hairspray




Beta forums?

What's the link to those?

Every link I've found to SE FF14 forums gives me a "down for maintenance" message fro weeks now..

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#58 Aug 20 2013 at 2:20 PM Rating: Decent
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#59 Aug 20 2013 at 2:37 PM Rating: Good
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Couple more updates from Reddit:

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UPDATE - https://twitter.com/FF_XIV_EN

The #FFXIV Pre-Order Code Redemption website is currently experiencing a high volume of traffic which may result in errors being displayed. If you receive an error when attempting to redeem your code, we ask that you please wait and try again later. Rest assured that our teams are working on the issue and once we have further information, we’ll be sure to update you all!

UPDATE2 - yondaimee604

IF YOU GET the ERROR: 3 message, KEEP TRYING you WILL get the code eventually (it took me 4 tries only). After you get the 12 digit code you WILL get the region error, this is NOT because of a mistake YOU did, this is because they accidentally sent EVERYBODY to the JPN site to redeem the code and not the NA site. As soon as they link the proper NA site, everything should and WILL work.
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#60Ehllfire, Posted: Aug 20 2013 at 2:46 PM, Rating: Sub-Default, (Expand Post) I get error 1 and error 3
#61 Aug 20 2013 at 2:51 PM Rating: Excellent
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i swear this is square enix NA/EU

http://www.youtube.com/watch?v=vh3tuL_DVsE
#62 Aug 20 2013 at 2:52 PM Rating: Good
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MitArgento wrote:
i swear this is square enix NA/EU

http://www.youtube.com/watch?v=vh3tuL_DVsE


Sounds about right.
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#63Ehllfire, Posted: Aug 20 2013 at 2:53 PM, Rating: Sub-Default, (Expand Post) that supposed workaround for error 3 does not work have resubmitted like 30 times and same error
#64 Aug 20 2013 at 3:12 PM Rating: Good
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Has anyone actually gotten an email from SE inviting you to put your code in yet?

I haven't
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#65 Aug 20 2013 at 3:14 PM Rating: Excellent
Archmage Callinon wrote:
Has anyone actually gotten an email from SE inviting you to put your code in yet?

I haven't


Nope. I just went and tried to enter my code and the register code button is grayed out now.
#66 Aug 20 2013 at 3:15 PM Rating: Decent
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Hairspray wrote:
Ehllfire wrote:
Anyone actually get their code to work yet?


I don't think SE has sent the emails telling us to put our codes in yet.

(I've been trolling all the forums.) Smiley: smile


I got mine. Made a post about in one of the other threads but I guess it got glossed over.
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#67 Aug 20 2013 at 3:19 PM Rating: Good
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I went to the register site and it says maintenance now :)
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#68 Aug 20 2013 at 3:29 PM Rating: Decent
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I got my code EMail this morning at 11:01AM CST. I went to the pre-order page and input the code and was asked to confirm the contents of the pre-order package, and once I confirmed that it took me to the downloads page to install the client. I didn't have to do the last step because I already have the beta 4 client, but as far as I can tell, I completed the entire process. This was after several hours of failed attempts at registering with my code from the first EMail which I never actually got to work according to the error messages, but I got the EMail with my pre-order code nonetheless. I am not confusing the codes either, I had the same errors as everyone else this morning.
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#69 Aug 20 2013 at 3:32 PM Rating: Good
Just an FYI, the login system just went down, evidenced by this
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#70 Aug 20 2013 at 3:48 PM Rating: Good
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Site is back up btw.
#71 Aug 20 2013 at 4:04 PM Rating: Good
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6:03pm dst and still getting Error 3. Tried 4 times.

So, let me understand this. I got an early access code from Gamestop, and then I have to take THAT code and register it, and then they send me ANOTHER code, and then I have to take THAT code and go to my ps store to redeem it?

1) go to preorder website: ex.: http://preorder.na.finalfantasyxiv.com/
2) enter the code that you received when you preordered the game (like Gamestop receipt)
3) get an email confirmation from SE saying they got the code that (ex. Gamestop) gave you and then...
4) get another code from SE in that email and then..
5) go to PS store to redeem SE code section that they sent to us in the email and then
6) enter the SE code that was sent in that email then...
7) download the client software or update the client software.

Really? all that? or am I missing something important?

I'll try again in a couple of hours.

Edited, Aug 20th 2013 6:31pm by Grandmomma
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#72Ehllfire, Posted: Aug 20 2013 at 4:26 PM, Rating: Sub-Default, (Expand Post) Still unable to register, still no email
#73 Aug 20 2013 at 4:31 PM Rating: Excellent
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Trust me everyone. Set your alarms for 9:40am EST. for tomorrow. I will be just over two hours into my work day and the email will pop. I will then stare at it for the next 7 working hours while I read your threads about registering flawlessly. It's just how it works.
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#74 Aug 20 2013 at 4:32 PM Rating: Default
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Just a thought, is error 3 the love child of 3102?
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#75 Aug 20 2013 at 4:43 PM Rating: Decent
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Anyone got any errors say there is a problem with their code? In between normal error 3s?
#76 Aug 20 2013 at 4:58 PM Rating: Decent
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funner was Allanis Morrasett (sp) was god XD dogma was a good movie
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#77 Aug 20 2013 at 4:59 PM Rating: Good
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#78 Aug 20 2013 at 5:02 PM Rating: Good
It would appear that the registration site went back down again. And this time it's FLAMING!!!! *mombo*
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#79 Aug 20 2013 at 5:34 PM Rating: Excellent
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I wonder if someone's trying to use a program to try different codes?
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#80 Aug 20 2013 at 5:56 PM Rating: Good
Grandmomma wrote:
I wonder if someone's trying to use a program to try different codes?


That I would not doubt in the slightest. They've had plenty of time to get a code and make a quick script, especially with how simply formatted the code is.
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#81 Aug 20 2013 at 6:20 PM Rating: Good
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many many error 3's ...good grief se, errr i only ever get a headache activating se games, some very bad planning on their part.

my main account is legacy CE so im not concerned about that one, but my alt account is not getting anywhere, had preorder code and registered a while ago to be notified, but no email from se yet though....they really need to condense some of these steps...codes for a code for and email then wait for another email then ...um maybe another code.....for a game we already bought? Oo
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#82 Aug 20 2013 at 6:32 PM Rating: Decent
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Has anyone who pre-ordered through Amazon been able to register their EA code (promotional code)?
#83 Aug 20 2013 at 6:35 PM Rating: Excellent
LebargeX wrote:
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#84 Aug 20 2013 at 6:36 PM Rating: Good
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Welp hopefully I gave em the right email address haha
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#85 Aug 20 2013 at 6:38 PM Rating: Decent
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Ehllfire wrote:
Anyone actually get their code to work yet?

kwenzeler wrote:
Has anyone who pre-ordered through Amazon been able to register their EA code (promotional code)?


Yes.

I pre-ordered a PS3 copy to link to my PC 1.0 account. Took about an hour and a half of inputting the code but I eventually got an email with the 12 digit code to redeem on the PS3.

Neither of my roommates (who didn't have 1.0 accounts) have been able to gets their codes to take and they've been trying all day. It could just be a PC thing.

Edited, Aug 20th 2013 8:38pm by Viertel
#86 Aug 20 2013 at 6:38 PM Rating: Good
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kwenzeler wrote:
Has anyone who pre-ordered through Amazon been able to register their EA code (promotional code)?

No but I stopped trying going to wait till tomorrow.
#87 Aug 20 2013 at 6:49 PM Rating: Good
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kwenzeler wrote:
Has anyone who pre-ordered through Amazon been able to register their EA code (promotional code)?


My 6-3-6-3 (18 digit) preorder code worked earlier to get a PS3 12 digit promo code. When I registered it in my PS3's Account Management -> Redeem Codes, I got an "invalid code" error. It didn't say anything about the code being for the wrong region. It was just straight up "invalid". I've given up trying, so I'm just going to wait for the email from SE.
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#88 Aug 20 2013 at 6:49 PM Rating: Good
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Mopdaddy wrote:
kwenzeler wrote:
Has anyone who pre-ordered through Amazon been able to register their EA code (promotional code)?

No but I stopped trying going to wait till tomorrow.


Mopdaddy wrote:
kwenzeler wrote:
Has anyone who pre-ordered through Amazon been able to register their EA code (promotional code)?

No but I stopped trying going to wait till tomorrow.

Thats what I am doing. Havent gotten an email nothing... sooo going to wait it out a bit.
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#89 Aug 20 2013 at 8:35 PM Rating: Default
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Still cant get through Im getting slain by error 3. When do I get bolstered against it? Also still no email

Edited, Aug 20th 2013 10:36pm by Ehllfire
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#90 Aug 20 2013 at 8:45 PM Rating: Decent
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We are unlikely to get any email from SE until the DDoS attack on the pre-order code registration site stops. I just hope the site is prepared for another wave of DDoS attack once the emails are sent,
#91 Aug 20 2013 at 8:46 PM Rating: Default
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McGame wrote:
We are unlikely to get any email from SE until the DDoS attack on the pre-order code registration site stops. I just hope the site is prepared for another wave of DDoS attack once the emails are sent,

Source? I never heard of ddos attacks being cause of this.
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#92 Aug 20 2013 at 8:49 PM Rating: Good
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Ehllfire wrote:
McGame wrote:
We are unlikely to get any email from SE until the DDoS attack on the pre-order code registration site stops. I just hope the site is prepared for another wave of DDoS attack once the emails are sent,

Source? I never heard of ddos attacks being cause of this.


You should read this thread again
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#93 Aug 20 2013 at 8:52 PM Rating: Default
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Archmage Callinon wrote:
Ehllfire wrote:
McGame wrote:
We are unlikely to get any email from SE until the DDoS attack on the pre-order code registration site stops. I just hope the site is prepared for another wave of DDoS attack once the emails are sent,

Source? I never heard of ddos attacks being cause of this.


You should read this thread again


Archmage Callinon wrote:
Ehllfire wrote:
McGame wrote:
We are unlikely to get any email from SE until the DDoS attack on the pre-order code registration site stops. I just hope the site is prepared for another wave of DDoS attack once the emails are sent,

Source? I never heard of ddos attacks being cause of this.


You should read this thread again

Last I read it was faulty script and coding at the registration site
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#94 Aug 20 2013 at 8:57 PM Rating: Excellent
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Teracide wrote:
Mopdaddy wrote:
This won't stop me from spamming. I will just have extra emails to delete. If they didn't wait till the last minute to do things this wouldn't be a problem.


They didn't wait until last minute. You have until Saturday to get it done. Putting the registration site up nearly 4 days before Early Access is far from "last minute".


If I wait until 3 work days prior to request vacation time, my boss certainly considers that last minute. This isn't a lunch order we're talking about here, it's an automated process that's going to handle hundreds of thousands of requests with little customer tolerance for errors.

There's literally no good reason the process wasn't enabled months ago. SE's weird method of using a half dozen different code types on top of waiting until there are only a few days left creates a concentrated load, confusion, and panic when people can't immediately enter their codes.

They've treated the pre order crowd like mushrooms from the start so no surprise that some people are uneasy about getting in on time. Defend it if you like but given what this is and how it's handled by other MMOs, it's extremely last minute.
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#95 Aug 20 2013 at 9:02 PM Rating: Excellent
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There's absolutely no reason not to have test the system before it went live.

I've been the proverbial white knight for SE during a lot of the alpha and beta phases, but sh*t like this? SE deserves every ounce of ridicule they're getting for this issue right now.

Edited, Aug 20th 2013 11:02pm by Catwho
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#96 Aug 20 2013 at 9:05 PM Rating: Default
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Catwho wrote:
There's absolutely no reason not to have test the system before it went live.

I've been the proverbial white knight for SE during a lot of the alpha and beta phases, but sh*t like this? SE deserves every ounce of ridicule they're getting for this issue right now.

Edited, Aug 20th 2013 11:02pm by Catwho

Especially with the whole EU codes sent to NA users again. How many times has this happened now? 3?
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#97 Aug 20 2013 at 9:52 PM Rating: Decent
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As I posted earlier, you can find the most recent updates in this reddit thread.

Here's a quote for the most recent updates as of now:
Quote:
North American site is bugged and is issuing EU codes (beginning with RAAE). Still no news or resolution from SE. Hang tight.
UPDATE4 - https://twitter.com/FF_XIV_EN
We sincerely apologize, but the pre-order redemption site is experiencing very high traffic which we are currently working to resolve. We are adding additional bandwidth and server capacity to ensure that all customers will be able to redeem their pre-order codes as soon as possible. Early Access starts on August 24th at 2am PDT, and Square Enix is working hard to ensure that all #FFXIV pre-order customers will be able to download and play the game.
UPDATE5 - PackOfHighly
Thank you for submitting the information. We are currently aware of this issue and we are investigating the cause. We are going to escalate this matter to be looked into and we ask for your patience regarding this as look for a resolution. Unfortunately, I don't have an immediate resolution but we are looking into the matter. Please keep attempting to use the code on the account while we look into the issue at hand. Keep checking your e-mail for any updates and check the twitter page for FINAL FANTASY XIV for any announcements.
UPDATE6 - https://twitter.com/FF_XIV_EN
We're aware that some NA users are receiving EU-region codes and are working to address that as well. We'll be sure to keep you updated.


Edited, Aug 20th 2013 10:54pm by Ryklin
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#98 Aug 20 2013 at 10:48 PM Rating: Excellent
Does anyone else feel like they're trying to be caller #9 on a radio concert ticket give-away?
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#99 Aug 20 2013 at 11:00 PM Rating: Good
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https://twitter.com/FF_XIV_EN

"We have temporarily suspended the ability to redeem codes on the pre-order site while we continue to investigate the ongoing issues."

Sounds like Error 3 may have been a blessing atm.

Edited, Aug 21st 2013 1:01am by PyrielDD
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#100 Aug 20 2013 at 11:16 PM Rating: Decent
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All I am getting when I register at the pre-order site is "Working. Please Wait..." with a spinning cube.

I am trying not to refresh the page or do it again but it has been taking quite a long time. Does anyone have a rough estimate of when the registration process goes through? I am assuming this is the correct method for ps3 users?

Also, I have not received an email from SE. The code I am entering is on the invoice I was sent after purchasing via the online store. Any insight is appreciated. Thank you in advance.

And just got home so haven't been reading whats been happening last few hours. Apologies for redundancy.

Edited, Aug 21st 2013 1:21am by chomama
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#101 Aug 20 2013 at 11:34 PM Rating: Excellent
Catwho wrote:
There's absolutely no reason not to have test the system before it went live.

I've been the proverbial white knight for SE during a lot of the alpha and beta phases, but sh*t like this? SE deserves every ounce of ridicule they're getting for this issue right now.

Edited, Aug 20th 2013 11:02pm by Catwho


Agreed. But then again SE MMOs and overly complicated registration/billing processes that fail regularly go together like PB and J.
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