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Public Service Announcement - Early Access RegistrationFollow

#152 Aug 21 2013 at 11:04 AM Rating: Decent
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Nashred wrote:
garethrogue wrote:
I too have FF XIV In my Square profile. It looks like I am in fact now registered, despite the errors that I'd been receiving.


Are you talking about on your SE account management system on SE site?
I have not registered with their Early access site yet do to the problems. My SE account shows me as resisted too but I think it is just left over from the beta.


I've got what others have Screenshot
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#153 Aug 21 2013 at 11:16 AM Rating: Decent
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I finally got my 12 digits code for PS3. If you get Error 3 just keep trying and eventually you will get registered.
#154 Aug 21 2013 at 11:21 AM Rating: Decent
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Just tried mine for the first time and it went through without a hitch. Downloading on my PS3 right now. :)
#155 Aug 21 2013 at 11:22 AM Rating: Decent
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Adzieboy wrote:
Just tried mine for the first time and it went through without a hitch. Downloading on my PS3 right now. :)



Hah! Good Job!!!
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#156 Aug 21 2013 at 11:26 AM Rating: Good
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I'm all ready for early launch!

" Registration for FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is complete. "

I registered the *new* 20 digit code to my SE account and it lists all the goodies. The new code starts with RAAU for North America instead of RAAE for Europe.
#157 Aug 21 2013 at 11:28 AM Rating: Default
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Im still getting error 3 :( god dam it se
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#158 Aug 21 2013 at 11:59 AM Rating: Decent
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Alright i just wanna get this straight. Ps3 players (me) get the 18 digit code correct? And yes im still getting error 3. been trying since last night, nothing changed
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#159 Aug 21 2013 at 12:01 PM Rating: Decent
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selond wrote:
Alright i just wanna get this straight. Ps3 players (me) get the 18 digit code correct? And yes im still getting error 3. been trying since last night, nothing changed



Try logging out, refreshing , loggin back it. Then enter your 18 digit. Seems to work for most people. Also might try CTRL+F5, that will reget all the files from there server.
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#160 Aug 21 2013 at 12:05 PM Rating: Good
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Whoohooo Finally got through. Get to download it now on my PS3 lets go half of the day.
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#161 Aug 21 2013 at 12:07 PM Rating: Excellent
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Got mine in, got the pre-order code validated and registered.

This is by a wide margin the most work I've ever done to pre-order a game.
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#162 Aug 21 2013 at 12:07 PM Rating: Good
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I got Error 3 again, tried Control-F5, and then things worked. Whoo hoo!
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#163 Aug 21 2013 at 12:09 PM Rating: Good
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thelastofclass wrote:
Whoohooo Finally got through. Get to download it now on my PS3 lets go half of the day.

And I got so excited and didnt think I redeemed on the wrong Ps3 account. Anyway I can fix this?
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#164 Aug 21 2013 at 12:13 PM Rating: Good
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Archmage Callinon wrote:
Got mine in, got the pre-order code validated and registered.

This is by a wide margin the most work I've ever done to pre-order a game.



Welcome to the SE MMO family...where you must really want to play in order to get in. They don't make it easy, but at least you feel like you accomplished something.
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#165 Aug 21 2013 at 12:38 PM Rating: Decent
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everytime I register it says I got a error and I cant download the game or anything
#166 Aug 21 2013 at 12:39 PM Rating: Default
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neefert wrote:
everytime I register it says I got a error and I cant download the game or anything

Try ctrl+f5 on the screen first
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#167 Aug 21 2013 at 12:46 PM Rating: Decent
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I tried ctrl f5 but I still got the error and if your trying to get it on the pc you can download it when you get
early access right?
#168 Aug 21 2013 at 1:00 PM Rating: Decent
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can one of yall link the website to put in your preorder code to make sure im on the right one
#169 Aug 21 2013 at 1:16 PM Rating: Decent
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neefert wrote:
can one of yall link the website to put in your preorder code to make sure im on the right one

its preorder.na.finalfantasyxiv.com I do believe (or EU instead of NA if you are there)
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#170 Aug 21 2013 at 1:44 PM Rating: Decent
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Ive gone onto the site to register my code but I havent had a code yet. I pre-ordered a long time ago, should I have already received my EA code or are they still being sent out?
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#171 Aug 21 2013 at 1:45 PM Rating: Decent
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hypanimz wrote:
Ive gone onto the site to register my code but I havent had a code yet. I pre-ordered a long time ago, should I have already received my EA code or are they still being sent out?

You should have already had it. Id contact who you purchased it from, failing that SE support
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#172 Aug 21 2013 at 1:51 PM Rating: Decent
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Has anyone done this with the pc? how do you know it worked for the pc?
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#173 Aug 21 2013 at 1:53 PM Rating: Good
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Well I finally got my my girlfriend and myself registered. We just kept spamming confirm with a couple refreshes and it went through. We both got new codes and then clicked on the blue here link and registered those. Both our accounts now say we are registered for FFXIV: ARR.
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#174 Aug 21 2013 at 1:54 PM Rating: Decent
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Ehllfire wrote:
hypanimz wrote:
Ive gone onto the site to register my code but I havent had a code yet. I pre-ordered a long time ago, should I have already received my EA code or are they still being sent out?

You should have already had it. Id contact who you purchased it from, failing that SE support



Well i bought it direct from SE - Ive gone onto SE support but it wont allow me to log a ticket as I dont have a registration number! Feels like im going around in circles.
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#175 Aug 21 2013 at 1:55 PM Rating: Excellent
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Nashred wrote:
Has anyone done this with the pc? how do you know it worked for the pc?


Mine was a PC copy. I never got the email with my 20-character code, but it displayed just fine when I registered the pre-order code, so I just typed it myself.

It asked me if I wanted to unlock the pre-order bonuses (ea, mog hat, cait sith doll). I don't know if there's a way to verify that it worked, but I can't think why it wouldn't by that point.

It'd be nice if there were some email confirmations... that'd be ok.
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#176 Aug 21 2013 at 1:59 PM Rating: Decent
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Archmage Callinon wrote:
Nashred wrote:
Has anyone done this with the pc? how do you know it worked for the pc?


Mine was a PC copy. I never got the email with my 20-character code, but it displayed just fine when I registered the pre-order code, so I just typed it myself.

It asked me if I wanted to unlock the pre-order bonuses (ea, mog hat, cait sith doll). I don't know if there's a way to verify that it worked, but I can't think why it wouldn't by that point.

It'd be nice if there were some email confirmations... that'd be ok.



Hmm We would not need the 20 digit code to d/l the client.
Anyway I have not Registered my EA code yet my SE account had FFXIV registered but I think that is still from beta.

How are people that were not beta getting the pc client for early access?

Edited, Aug 21st 2013 4:01pm by Nashred
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#177 Aug 21 2013 at 2:07 PM Rating: Excellent
Nashred wrote:
Archmage Callinon wrote:
Nashred wrote:
Has anyone done this with the pc? how do you know it worked for the pc?


Mine was a PC copy. I never got the email with my 20-character code, but it displayed just fine when I registered the pre-order code, so I just typed it myself.

It asked me if I wanted to unlock the pre-order bonuses (ea, mog hat, cait sith doll). I don't know if there's a way to verify that it worked, but I can't think why it wouldn't by that point.

It'd be nice if there were some email confirmations... that'd be ok.



Hmm We would not need the 20 digit code to d/l the client.
Anyway I have not Registered my EA code yet my SE account had FFXIV registered but I think that is still from beta.

How are people that were not beta getting the pc client for early access?

Edited, Aug 21st 2013 4:01pm by Nashred


There's a link to DL when you get your 20 digit code.
#178 Aug 21 2013 at 2:43 PM Rating: Good
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do you think if I signed in on from my other account with my SE account that I will be able to link my other PSN account to it? Or is it one link per account?
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#179 Aug 21 2013 at 3:31 PM Rating: Decent
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hypanimz wrote:
Ive gone onto the site to register my code but I havent had a code yet. I pre-ordered a long time ago, should I have already received my EA code or are they still being sent out?


You didn't get an email with a confirmation of your purchase? Who did you purchase through?
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#180 Aug 21 2013 at 3:33 PM Rating: Decent
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hypanimz wrote:
Ehllfire wrote:
hypanimz wrote:
Ive gone onto the site to register my code but I havent had a code yet. I pre-ordered a long time ago, should I have already received my EA code or are they still being sent out?

You should have already had it. Id contact who you purchased it from, failing that SE support



Well i bought it direct from SE - Ive gone onto SE support but it wont allow me to log a ticket as I dont have a registration number! Feels like im going around in circles.


Oh, here is the answer to the question I asked. Can you make sure you didn't get an email from webhelp.v4@digitalriver.com?
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#181 Aug 21 2013 at 4:06 PM Rating: Decent
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I have been hitting the activate button frequently since 5pm yesterday and have received no emails of any kind. I highly doubt that spamming the button will generate an email for each time in all cases. This is being handled very poorly and makes me question my decision to play this game. If this is how all issues will be handled then a monthly sub here wont be a good thing. They knew how many presales they had and should have easily been able to predict and prepare for the traffic. Based on the lack of progress so far it is reasonable to assume many who preordered may not even get the early access. I hope I am wrong the game is fun and a nice change from others but I came to a game that still has a monthly sub looking for decent customer service.

For any who are ready to flame me and jump to their defense please save it. This IS a ***** up and poor management on the part of SE no matter how you spin it.
#182 Aug 21 2013 at 5:48 PM Rating: Decent
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Hey all, is there a new download or something after we get our code redeemed and our items picked? My launcher from beta 4 still says "maintenance"
#183 Aug 21 2013 at 6:32 PM Rating: Decent
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rubina wrote:
I'm all ready for early launch!

" Registration for FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is complete. "

I registered the *new* 20 digit code to my SE account and it lists all the goodies. The new code starts with RAAU for North America instead of RAAE for Europe.
Same here finally lol
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#184 Aug 21 2013 at 6:47 PM Rating: Good
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Sylred wrote:
Hey all, is there a new download or something after we get our code redeemed and our items picked? My launcher from beta 4 still says "maintenance"


If you have the beta 4 client, you're good to go.
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#185 Aug 21 2013 at 10:14 PM Rating: Excellent
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#186 Aug 21 2013 at 11:34 PM Rating: Decent
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Not trying to bump this but fyi, I just received my conformation e-mail regarding early access approx. 12 hours after I registered online (and PSN). No big deal but it did eventually show up lol. Cheers peeps.
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#187 Aug 22 2013 at 12:07 AM Rating: Good
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chomama wrote:
Not trying to bump this but fyi, I just received my conformation e-mail regarding early access approx. 12 hours after I registered online (and PSN). No big deal but it did eventually show up lol. Cheers peeps.


This is encouraging. I downloaded the game client and it shows my early access in my ps3 services list, but had no email. Did everything tonight. Back to the waiting game...
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#188 Aug 22 2013 at 5:29 AM Rating: Good
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chomama wrote:
Not trying to bump this but fyi, I just received my conformation e-mail regarding early access approx. 12 hours after I registered online (and PSN). No big deal but it did eventually show up lol. Cheers peeps.


Same. Got mine last night around 2am. Somewhat encouraging.
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#189 Aug 22 2013 at 6:10 AM Rating: Decent
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Hey Everyone-

This worked for me:

Quote:
"What finally worked for me was editing my profile settings. Basically, after going to the pre-order code entry site and picking your language, it asks you to log in. After you log in (you may need to fill in some information) it'll take you to the code entry page. Instead of entering the code, I clicked my newly chosen handle in the upper right corner of the page. That displayed a drop down, and I clicked the "My Profile" option. That took me to the profile details page. I filled in the information there and noticed that my language was set to English (UK). I changed that to English (US), saved my information, went back to the pre-order page, and was able to enter in my code without any problems."



Hope this helps!
#190 Aug 22 2013 at 8:18 AM Rating: Decent
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So ugh! I am more frustrated.

I just checked my SE profile and FFXIV is no longer one of my registered games anymore. :( It was there, not it's gone.

I did finally get an early access code after the FFXIV showed up on my profile, but the e-mail was sent from EU, so the codes didn't work for my NA account. I've already sent a ticket late last night so hoping for an answer soon.

I know a lot of people are having the same problems and it is being posted constantly but it is not easy to vent to anyone else but to people who understand and going through the same thing. Smiley: frown
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#191 Aug 22 2013 at 10:41 AM Rating: Good
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Thank god I wrote down my codes. I never got a email after trying for 3 hrs to register mine and Tesee codes.
Just think we have to go through this again before the game officially launches,,
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#192 Aug 22 2013 at 10:45 AM Rating: Decent
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Imagine if some of the logins don't work for EA... It could happen.
#193 Aug 22 2013 at 10:53 AM Rating: Good
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Woofdram wrote:
Related to all this: early access on the 24th. So far so good. But does anyone know a time? 24th of August, 0:00 in Japan?



Late late Friday night into Early Saturday morning - 2am Pacific Time, 3am mountain time, 4am central time, 5am eastern time.
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#194 Aug 22 2013 at 10:54 AM Rating: Good
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Nashred wrote:
Thank god I wrote down my codes. I never got a email after trying for 3 hrs to register mine and Tesee codes.
Just think we have to go through this again before the game officially launches,,


Same exact thing here.
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#195 Aug 22 2013 at 11:09 AM Rating: Decent
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Valkayree wrote:
Nashred wrote:
Thank god I wrote down my codes. I never got a email after trying for 3 hrs to register mine and Tesee codes.
Just think we have to go through this again before the game officially launches,,


Same exact thing here.


Going to be allot of people who didnt thinking oh I will get the code out of my email.

Can you imagine when you have to register the official game and everyone is getting theirs on the same day on launch. I mean we are going to have to or they wont know who has collectors addition or dont.. SE always has you register codes even for expansion packs.

Edited, Aug 22nd 2013 1:10pm by Nashred
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#196 Aug 22 2013 at 11:13 AM Rating: Good
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I just got my code emailed to me this morning, fully 18 hours after I'd registered.

Also it wants me to go to the EU site to put it in... glad I just took care of it at the time.
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#197 Aug 23 2013 at 12:29 PM Rating: Good
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I just received an email from SE about the mess up with the UE/NA codes.

Greetings,

Yesterday we launched the FINAL FANTASY® XIV: A Realm Reborn™ pre-order redemption website that will allow users to receive their pre-order bonuses including Early Access to the game prior to launch. Unfortunately, we were able to confirm an issue that led to customers receiving an incorrect Early Access code for their territory.

We have confirmed that the Early Access code you received when redeeming your pre-order code from the website is a European code, when it should be a North American code.

We have successfully addressed the issue and have reset your pre-order code so that it may be entered into the website again.

Please visit the pre-order redemption site and re-enter your existing pre-order code which will now give you the correct code for Early Access and your other pre-order bonuses!

Visit the FINAL FANTASY XIV: A Realm Reborn Pre-Order Redemption website.

We apologize for the inconvenience this issue has caused and look forward to seeing you in Eorzea.

- The Square Enix Customer Service Team
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