Forum Settings
       
« Previous 1 2 3
Reply To Thread

PSN Purchase: No valid or active service account (UPDATED)Follow

#1 Aug 22 2013 at 7:43 PM Rating: Good
***
1,622 posts
Update: Looks like the refund thing was real after all

Quote:
If you purchased the digital version of the FINAL FANTASY XIV: A Realm Reborn Standard Edition, or Collector’s Edition, from the PlayStation® Network between Tuesday, August 13 and Thursday, August 15 and were impacted by this issue, please log into your Sony Entertainment Network account and navigate to the XrossMediaBar (XMB) message system to receive further instructions on how to resolve your issue.

We apologize for any inconvenience this may have caused, and thank you for your patience.

http://lodestone.finalfantasyxiv.com/pl/news/detail?newsId=ed108cbde59dd6199c492852c75198ff9655dd5f

*** old stuff from yesterday ***

EDIT: There is no official follow-up from either Sony or SE at the time of this edit, but we do know that:

1. The game purchased on PSN between the 13th and 15th now expires on the 23rd.
2. The game has been refunded. It does not show in transactions, but the money is in your PSN Wallet.
3. We cannot buy the game again right now

Speculation:
- some people claim that a Sony rep told them they'll get a voucher for a free game next week. I call BS on this.
- I think we'll be able to buy the game either on the 24th, or as soon as Sony finishes doing whatever they are doing.

Potential solutions:
- registering an EA code from another merchant seems to work
- purchasing another version (thanks PavetlXIV)

Edited, Aug 23rd 2013 11:17pm by PhoenixOmbre

Edited, Aug 24th 2013 5:03am by PhoenixOmbre

Edited, Aug 24th 2013 5:04am by PhoenixOmbre
____________________________

Nuit Midril - White Mage/Scholar on Ultros
Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
#2 Aug 23 2013 at 1:00 AM Rating: Good
Scholar
Avatar
48 posts
i believe this what they are checking...

http://imageshack.us/photo/my-images/96/y0px.jpg/


Edited, Aug 23rd 2013 3:02am by VioletUK
#3 Aug 23 2013 at 10:21 AM Rating: Good
***
1,622 posts
VioletUK wrote:
i believe this what they are checking...

http://imageshack.us/photo/my-images/96/y0px.jpg/


Edited, Aug 23rd 2013 3:02am by VioletUK



Yeah, that's the error message. Still no news on that. I hope it works tomorrow morning Smiley: frown
____________________________

Nuit Midril - White Mage/Scholar on Ultros
Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
#4 Aug 23 2013 at 10:50 AM Rating: Excellent
Scholar
Avatar
48 posts
PhoenixOmbre wrote:
VioletUK wrote:
i believe this what they are checking...

http://imageshack.us/photo/my-images/96/y0px.jpg/


Edited, Aug 23rd 2013 3:02am by VioletUK



Yeah, that's the error message. Still no news on that. I hope it works tomorrow morning Smiley: frown


lets hope they can solve it before early release...
#5 Aug 23 2013 at 1:31 PM Rating: Excellent
Guru
***
1,310 posts
Just downloading and installing the game a second time on your existing PSN account won't solve the problem. If no solution is offered in time, worst case, you can create a new PSN account and purchase the game again, then try demanding a refund for original purchase (though that could take a few weeks to process)
#6 Aug 23 2013 at 2:14 PM Rating: Good
Scholar
Avatar
38 posts
SE and Sony have some big time problems with linking their accounts together. Let's hope they fix it before a big 10GB update comes or we'll be spending our EAs updating.
#7 Aug 23 2013 at 4:02 PM Rating: Good
***
1,622 posts
Still no news on this issue, I'm starting to worry :/
____________________________

Nuit Midril - White Mage/Scholar on Ultros
Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
#8 Aug 23 2013 at 4:53 PM Rating: Excellent
Avatar
**
725 posts
I feel your pain.
Did you make a Service Ticket?
If so, you can call the service number and talk to a real live person.
I waited 65 minutes until a carbon based life form answered, but at least there wasn't any annoying music, just a silicon based life form repeating the same message over and over: Get your ST ready, if you don't have one go to the SE website and make a ticket, then call back.
https://support.na.square-enix.com/contact.php?id=5382&la=1

The Rep told me some people had the issue resolved when they went back to the na.preorder site and entered their code. They would then be given the RIGHT promotion code.
Not so me, I just got the same promotion code, even on different computers, so I was determined.
Here are the telephone numbers:
1) 858-790-7529
2) 310-846-0345

Two more hours before they close.
The SQUARE ENIX Support Center is currently experiencing a high contact volume. Because of this, customers will experience an extremely longer wait time than expected to speak with an agent. We recommend reviewing our knowledge base, visiting the official FINAL FANTASY XIV Forum, or trying to contact us via Chat or Email later in the day.

We sincerely apologize for the inconvenience and appreciate your understanding as we make every attempt to assist everyone as fast as possible.

Current Wait Times:
Phone: 1:52:00
Chat: 2:15:00
____________________________
http://www.zam.com/Im/Image/242033

Name: Ghost Orchid - LEVEL 50 Bard, BLM, WHM, SMN Craft Level 7 Lucis, 6 4-star crafts: CUL, MIN, Wvr, Bsm, Gsm, Arm, Lth, Crp (Fishing and Alc at level 50)
World: Ultros
#9 Aug 23 2013 at 5:04 PM Rating: Good
***
1,622 posts
Unfortunately for this one, I'm pretty sure it's Sony's problem. The early access is present on my PSN account, it just doesn't want to activate. Someone on the official forums said that a SE representative told him it would activate automatically tomorrow exactly at the start of EA.
____________________________

Nuit Midril - White Mage/Scholar on Ultros
Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
#10 Aug 23 2013 at 5:14 PM Rating: Excellent
Guru
***
1,310 posts
It's definitely tied to the PSN account. A Sony support rep claimed that it would work at beginning of early access, but my gut tells me the rep didn't understand the problem since people who bought the game off PSN after the 15th can register their account just fine right now. If it were that simple there would be know need to wait that long.
#11 Aug 23 2013 at 5:18 PM Rating: Decent
Scholar
***
1,726 posts
I am getting the same message and our code was from gamestop It was not from psn store.

I think it has to do with linking the accounts,
My pc is fine,

Edited, Aug 23rd 2013 7:19pm by Nashred
____________________________
FFXI: Nashred
Server: Phoenix

FFXIV : Sir Nashred
server: Ultros
#12 Aug 23 2013 at 5:21 PM Rating: Good
Avatar
**
725 posts
PhoenixOmbre wrote:
Unfortunately for this one, I'm pretty sure it's Sony's problem. The early access is present on my PSN account, it just doesn't want to activate. Someone on the official forums said that a SE representative told him it would activate automatically tomorrow exactly at the start of EA.


Oh ok. I called the Playstation Network (and they answered right away). He checked my code and that's when I found out mine was for another region and it would never work. He then gave me the telephone number to SE.

That got me further because before that I thought it was just an error whose fix was propigating through the system.

I hope your issue gets resolved. Right now mine launcher is updating and downloading. I'm more hopeful than ever.

Cheers!
____________________________
http://www.zam.com/Im/Image/242033

Name: Ghost Orchid - LEVEL 50 Bard, BLM, WHM, SMN Craft Level 7 Lucis, 6 4-star crafts: CUL, MIN, Wvr, Bsm, Gsm, Arm, Lth, Crp (Fishing and Alc at level 50)
World: Ultros
#13 Aug 23 2013 at 5:22 PM Rating: Good
Avatar
**
725 posts
Nashred wrote:
I am getting the same message and our code was from gamestop It was not from psn store.

I think it has to do with linking the accounts,
My pc is fine,

Edited, Aug 23rd 2013 7:19pm by Nashred


I got my code from Gamestop. I was told its not Gamestop's issue, but SE's issue. Since SE didn't respond to ANY of my tickets I decided to call PSN and then from there SE.
____________________________
http://www.zam.com/Im/Image/242033

Name: Ghost Orchid - LEVEL 50 Bard, BLM, WHM, SMN Craft Level 7 Lucis, 6 4-star crafts: CUL, MIN, Wvr, Bsm, Gsm, Arm, Lth, Crp (Fishing and Alc at level 50)
World: Ultros
#14 Aug 23 2013 at 5:44 PM Rating: Decent
Avatar
**
488 posts
Nm

Edited, Aug 23rd 2013 7:46pm by Mopdaddy
#15 Aug 23 2013 at 6:11 PM Rating: Good
Scholar
Avatar
38 posts
Well here's to hoping us 8/13-15ers get to start EA the same time as everyone else. Getting close to 22 hrs since the announcement and still no updates...
#16 Aug 23 2013 at 6:28 PM Rating: Decent
9 posts
says we get a message through the xmedia bar, i havent gotten anything like that.
#17 Aug 23 2013 at 6:30 PM Rating: Good
***
1,622 posts
RobZob wrote:
says we get a message through the xmedia bar, i havent gotten anything like that.


Nobody has, I think. I haven't for sure.
____________________________

Nuit Midril - White Mage/Scholar on Ultros
Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
#18 Aug 23 2013 at 6:44 PM Rating: Good
9 posts
i just noticed a difference in my PSN service list. where it reads:
Early Access-
Collectors Edition Pack-
it now reads:
Early Access- expires 8-23-13
Collectors Edition Pack- expires 8-23-13

It wasnt like that even an hour ago for me.


edit

now when trying to login to the game it says

The server is not responding,
For Assistance with this issue,please visit the SE support center.


Edited, Aug 23rd 2013 8:49pm by RobZob
#19 Aug 23 2013 at 6:48 PM Rating: Excellent
Guru
***
1,310 posts
Okay that's progress. Maybe you can download a new code that works now (or soonish).
#20 Aug 23 2013 at 6:54 PM Rating: Excellent
Scholar
Avatar
48 posts
hope that this issue can solve before EA start...
#21 Aug 23 2013 at 6:58 PM Rating: Good
***
1,622 posts
Well, I think I was able to fix my issue by applying an EA code that I had from my cancelled gamestop pre-order (I promptly cancelled on the 13th when the game became available on PSN). At first it game me an error that the code was already used but I did the registration process a second time and it went through. I linked my PSN account to my SE service account and it's patching now.

So yeah... I should not have had to do that, but apparently if you can get your hands on an EA code you can use it.
____________________________

Nuit Midril - White Mage/Scholar on Ultros
Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
#22 Aug 23 2013 at 7:01 PM Rating: Decent
9 posts
after entering the code again the PSN store accepted it, as earlier it read the code had already been used.

Ill update in abit
#23 Aug 23 2013 at 7:18 PM Rating: Excellent
Guru
***
1,310 posts
Some people are reporting that Sony is canceling and invalidating the borked purchases and refunding the money automatically. That should free you to repurchase the game in a working state. Nothing official about this yet.
#24 Aug 23 2013 at 7:20 PM Rating: Good
***
1,622 posts
Update: it appears that Sony is refunding people for the game. Looks like it's mid process. I haven't seen that myself but people on the official board are saying they get refund notices. And if I look at the game that I purchased on the 13th, it now says that it expires today. I'm pretty sure the was no expiration date just an hour ago.

So, they are working on the issue. It looks like it will mean that we'll have to buy it again after a refund. I hope it doesn't mean we'll have to download a second time though.,
____________________________

Nuit Midril - White Mage/Scholar on Ultros
Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
#25 Aug 23 2013 at 7:49 PM Rating: Decent
9 posts
I also got a new email with the same code. it just said (PS3) after the code.

i was able to login and select a service account and begin Dling a patch.
#26 Aug 23 2013 at 7:50 PM Rating: Good
***
1,622 posts
RobZob wrote:
I also got a new email with the same code. it just said (PS3) after the code.

i was able to login and select a service account and begin Dling a patch.


You bought the game on PSN, correct? Check your wallet. You should have an additional 39.99 in it. I assume Sony will contact us soon to let use know we have to puchase the game again when it expires at midnight.
____________________________

Nuit Midril - White Mage/Scholar on Ultros
Nuit the Insane! - Retired Druid on Sentinels.
Ombre - Retired Dragoon/bard on Phoenix.
« Previous 1 2 3
Reply To Thread

Colors Smileys Quote OriginalQuote Checked Help

 

Recent Visitors: 1 All times are in CST
Anonymous Guests (1)