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PSN Purchase: No valid or active service account (UPDATED)Follow

#27 Aug 23 2013 at 7:56 PM Rating: Good
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Yeah, my wallet is now showing $59.99 (digital CE). How kind of Sony. So now we wait to see when we can buy the game proper?

Edited, Aug 23rd 2013 9:57pm by Arcari
#28 Aug 23 2013 at 8:07 PM Rating: Decent
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Well I fixed my problem... I was logging into psn network with my account and not Tesee's... The early access code is Tesse's. So I was trying to install hers under my psn account.. I forget the ps3 logs into mine by default. Once I logged into hers it worked perfect. Basically I was trying to log into FFXIV with Tesee's SE account through my psn account.

Obviously my PSN account is linked to my SE account and Tesee's PSN account to her SE account.

Edited, Aug 23rd 2013 10:11pm by Nashred
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#29 Aug 23 2013 at 8:11 PM Rating: Excellent
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so we have to rebuy the game?
any idea what time can we buy e game again?
#30 Aug 23 2013 at 8:15 PM Rating: Good
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It's anyone's guess at this point. Apparently some customer reps are saying in a week but it'll be a free voucher, in addition to the game being (already) reimbursed. I call BS on that... personally I think when it expires at midnight we can buy again.

We'll see.
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#31 Aug 23 2013 at 8:19 PM Rating: Good
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PhoenixOmbre wrote:
It's anyone's guess at this point. Apparently some customer reps are saying in a week but it'll be a free voucher, in addition to the game being (already) reimbursed. I call BS on that... personally I think when it expires at midnight we can buy again.

We'll see.


I agree. There's no way SE will let us miss both EA and Launch. That would be very bad press for them.
#32 Aug 23 2013 at 8:29 PM Rating: Decent
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so here's a question...

i preordered on august 14th and i just got the money back in my wallet. before i had the refund i talked to a friend who preordered on august 16th(no issues with his digital copy) and preordered on amazon. he has since cancelled his amazon order but gave me his pre order code that came with it. it's a valid code, i have the psn code now. should i use it or wait to see what happens with the whole refund thing?
#33 Aug 23 2013 at 8:32 PM Rating: Good
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PhoenixOmbre wrote:
It's anyone's guess at this point. Apparently some customer reps are saying in a week but it'll be a free voucher, in addition to the game being (already) reimbursed. I call BS on that... personally I think when it expires at midnight we can buy again.

We'll see.


this is the customers reps information. Since I bought the standard edition, I might add 20 USD and buy the CE edition and start patching the game. I just dont know if I should delete the client and then redownload it. I'm not fancy about doing this but if it grants me EA it might worht the try.
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#34 Aug 23 2013 at 8:32 PM Rating: Excellent
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bragdon78 wrote:
so here's a question...

i preordered on august 14th and i just got the money back in my wallet. before i had the refund i talked to a friend who preordered on august 16th(no issues with his digital copy) and preordered on amazon. he has since cancelled his amazon order but gave me his pre order code that came with it. it's a valid code, i have the psn code now. should i use it or wait to see what happens with the whole refund thing?


This is what has been posted on the official forums:

"This was quoted from someone straight from someone else trying to get answers......

I just got off the phone with PSN customer service. I was told SE will be refunding all affected accounts IN FULL. Plus, we will be getting a voucher to redownload the game FOR FREE with "extra entitlements."

Drawback is the XMB message will be arriving early next week.

Submitting for a refund takes 5-7 days and no codes can be used until it goes through.

We cannot preorder from another merchant and use the new code. It will NOT work."


You can take it for what it's worth... If this is true, then we have been royally screwed over.

Edited, Aug 23rd 2013 10:34pm by Exalle
#35 Aug 23 2013 at 8:33 PM Rating: Good
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bragdon78 wrote:
so here's a question...

i preordered on august 14th and i just got the money back in my wallet. before i had the refund i talked to a friend who preordered on august 16th(no issues with his digital copy) and preordered on amazon. he has since cancelled his amazon order but gave me his pre order code that came with it. it's a valid code, i have the psn code now. should i use it or wait to see what happens with the whole refund thing?


I used an EA code and I was able to login and apply it to my service account, so it seems like it works as a solution. However, there's always the risk that it's gonna mess something up later, like when you buy the game maybe it'll cause an issue that you already have the early access. Who knows. I don't think it's a big risk though.
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#36 Aug 23 2013 at 8:39 PM Rating: Decent
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i think i am gonna wait a few more hours and see what happens. if anything...hopefully something.
i got screwed for like 30 hours with 3102 last weekend
#37 Aug 23 2013 at 8:46 PM Rating: Excellent
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PavetlXIV wrote:

this is the customers reps information. Since I bought the standard edition, I might add 20 USD and buy the CE edition and start patching the game. I just dont know if I should delete the client and then redownload it. I'm not fancy about doing this but if it grants me EA it might worht the try.


what you propose to top up $20 for e CE sound good.
give us an update if u went that route.
#38 Aug 23 2013 at 8:50 PM Rating: Good
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Exalle wrote:
bragdon78 wrote:
so here's a question...

i preordered on august 14th and i just got the money back in my wallet. before i had the refund i talked to a friend who preordered on august 16th(no issues with his digital copy) and preordered on amazon. he has since cancelled his amazon order but gave me his pre order code that came with it. it's a valid code, i have the psn code now. should i use it or wait to see what happens with the whole refund thing?


This is what has been posted on the official forums:

"This was quoted from someone straight from someone else trying to get answers......

I just got off the phone with PSN customer service. I was told SE will be refunding all affected accounts IN FULL. Plus, we will be getting a voucher to redownload the game FOR FREE with "extra entitlements."

Drawback is the XMB message will be arriving early next week.

Submitting for a refund takes 5-7 days and no codes can be used until it goes through.

We cannot preorder from another merchant and use the new code. It will NOT work."


You can take it for what it's worth... If this is true, then we have been royally screwed over.

Edited, Aug 23rd 2013 10:34pm by Exalle


Hmmm...

So money back, get the game for free with "extra entitlements" (I'm assuming the standard preorder bonuses + CE items if we bought that version), but lose out on Early Access in exchange?

...You know, SE and Sony were annoying me to the point of wanting to go Super Saiyan on them...but I guess I can downgrade it to a Kaioken. Losing out on Early Access sucks big time, but refunds and getting the game for free along with all of the extra stuff mostly makes up for it, if everything stands as it is based on current information.


Edited, Aug 23rd 2013 11:00pm by Arcari
#39 Aug 23 2013 at 8:51 PM Rating: Good
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I really doubt that's legit...
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#40 Aug 23 2013 at 9:00 PM Rating: Good
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so whats going on with ffxiv from the psn store. I pre ordered the game from psn and i try to log in and no service account message pops up. I'm in no rush as i work 8 hours tomorrow. But i'm off sunday and monday.

I'm just curious if anything concerte was posted. I'm bann from the official forums from an incident 2 years ago. so i can't ask on the official forums.
#41 Aug 23 2013 at 9:05 PM Rating: Good
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Nothing new as far as I know.
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#42 Aug 23 2013 at 9:14 PM Rating: Excellent
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Well, since I bought the standar edition I just added 20 USD to my PSN and bought the CE edition. Now the error is gone and I am currently downloading the remaining patch.
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#43 Aug 23 2013 at 9:19 PM Rating: Good
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From the official forums again...

"OK, sony support confirms that we can do one of two things:

1. wait till early next week and get the game for free (compensation for the error and not getting early access), or maybe just can re-purchase once the code essentially removes that you had already purchased, was not fully clear... (think get game for free, but have funds in account to use on something else)
2. purchase the other version of the game (and get early access)

I am buying the standard edition now, and will spend 20 on the 27th for digital upgrade to CE, or posibly just skip the SE now. Only issue is the extra $20 on the PSstore needs to be used in the store. likewise, anyone who gets the game free now, needs to se that money in the store"


After buying the standard edition, he was able to login and start downloading the update. So this is a way to go. Just keep in mind that this is all Sony's side of fixing things. My guess is SE is desperately trying to figure out another way that we can all get in for EA, and so they're not posting anything in the meantime.

Edited, Aug 23rd 2013 11:19pm by Exalle
#44 Aug 23 2013 at 9:19 PM Rating: Good
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PavetlXIV wrote:
Well, since I bought the standar edition I just added 20 USD to my PSN and bought the CE edition. Now the error is gone and I am currently downloading the remaining patch.


Of course, I just HAD to start with the CE from the beginning...hindsight, 20/20.

Well, guess I'll stay up until midnight to see if we do luck out on being able to just buy a new version of the game, but if not... welp, being in the military has taught me, many times the hard way, that sh*t happens. Guess I should brace myself to the possibility that I'm waiting until Tuesday to play. (And my duty day is Wednesday...bah...)
#45 Aug 23 2013 at 9:21 PM Rating: Excellent
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PavetlXIV wrote:
Well, since I bought the standar edition I just added 20 USD to my PSN and bought the CE edition. Now the error is gone and I am currently downloading the remaining patch.

thanks for e update!
#46 Aug 23 2013 at 9:37 PM Rating: Good
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Anyone know whats going on? I found the 39.99 in my psn wallet any update to a fix? idk if i can afford getting the CE version (i bought 1.0 CE so i had the ingame items already so spending that much is pointless) i'm not one to complain but i've been waiting 3 years to play ffxiv... any idea whats up?
#47 Aug 23 2013 at 9:39 PM Rating: Excellent
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currently no one sure what to do, but for SE top up another $20 for CE will solve e issue
i will wait pass midnight & try to buy e SE again, if cant, i might juz top up $20 for e CE
#48 Aug 23 2013 at 9:41 PM Rating: Good
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Darkfae77 wrote:
Anyone know whats going on? I found the 39.99 in my psn wallet any update to a fix? idk if i can afford getting the CE version (i bought 1.0 CE so i had the ingame items already so spending that much is pointless) i'm not one to complain but i've been waiting 3 years to play ffxiv... any idea whats up?


Sorry... no one knows what's going on. And SE has not said anything at all. Some people have managed to get responses from Sony customer service which you can read in my last post. If you can't afford the CE, then you just gotta sit tight and hope that SE manages to fix this. I just want some official word so I know whether the only way to get EA is to buy the CE.
#49 Aug 23 2013 at 9:43 PM Rating: Decent
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i'm on the phone with sony right now . will post soon
#50 Aug 23 2013 at 9:43 PM Rating: Good
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then uh.... anyone got a $20 psn card they willing to donate for free ingame items for a year?

(joking.. )

uidk if i have $20 on my card i had 47 and i bought terraria fir 15. then i bought food from a pizza shop (roughly $7 worth.) i suck at basic math...... anyone mind giving me a hand.
#51 Aug 23 2013 at 9:44 PM Rating: Excellent
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Exalle wrote:
[quote=Darkfae77]I just want some official word so I know whether the only way to get EA is to buy the CE.

+1
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