Forum Settings
       
« Previous 1 2 3
Reply To Thread

FFXIV Problems Already Showing. What do you think?Follow

#1 Aug 22 2013 at 8:07 PM Rating: Decent
Scholar
**
494 posts
While I am very optimistic about this game, I am becoming overly pessimistic about SE.

A great game is great, only if a competent team is running it.
And sadly, the last few weeks have shown SE is far from competent.

HOWEVER: Launch will show whether or not this game will succeed. So maybe I'm making this post 2 days too early.

Here is just a list of some major problems that have recently appeared:

1. *** Marriage Threads Deleted / People Banned
It doesn't matter what your view on *** marriage is. When threads on a topic are getting 40+ pages a day, that's a serious issue in your game. Instead of "cleaning up the threads," SE decided to just delete all threads pertaining to *** marriage, and dish out bans to supporters (while apparently not banning people who stated things like "all you **** should just die").
As a result, a number of websites strongly criticized SE, and a change.org petition gained over 1000 signatures (http://www.change.org/petitions/square-enix-allow-same-***-marriage-in-final-fantasy-xiv-a-realm-reborn)
The most depressing part about this is that one of the mods posted that they are o.k with people civilly discussing *** marriage.
So the next day someone posted a well thought out interesting thread on it. And to no surprise the thread was deleted.
In other words, SE is -saying- one thing, while acting in an opposite way. People do notice this.

2. Error 3102 & 90000
Throughout the entire open beta, many people were unable to access the game at all.
Threads on the forum reached 1000s of pages on the issue
And the forums just shut down (I'm assuming they overloaded)
SEs solution to this? Give players 6 extra hours.... from 5am to 11 am..... on a weekday....
The hitler reacts youtube video summed this issue up pretty well...

Why is this a problem?:
Open betas are generally meant to show off the game to new players, not sure if it's worth dishing out $70 on a game. From a marketing perspective this was a disaster. If anything, the beta did the opposite, scaring people away from it.
The lack of communication basically showed that either the devs don't care, or they are just unorganized.
And in a competitive MMO world where most devs/mods respond to serious issues within 30min of the problem arising and then post hourly updates (GW2, SWTOR), this open beta basically showed that SE is not up to the task of competing.

3. Character Creation Suspension and Server Overloads
One of the major things you do in any open beta or launch is ensure your servers are working well. Most major betas in the last few years have done this surprisingly well.
After experiencing server overloads -every- other beta, you would think SE would learn from their mistakes and extend server capacity to handle larger loads.
But instead, they suspended character creation, resulting in 1000s of people unable to play with their friends.
In an era when games are trying to eradicate servers (ESO), or have overflow servers (SWTOR, GW2), SE is still doing things the old-fashioned way, and failing at them.
Again, for potential new players (basically the entire point of this game re-design), this is one of those turn-off points.

4. Pre-Order Code Server Overload
After overloading the game servers, one would think that SE would realize "hey lots of people are going to flood our servers."
If they did, it would be an indication they are learning from their sever mistakes
There are lots of options. They could get more server capacity, spread out the registrations over multiple servers, or create a system where you enter your code, it's confirmed, and you get a message saying they will e-mail you when it's processed.
However, this is not the case.
For days, people were getting Pre-order code errors, and were completely unable to register their CE.
When registration got through, the next steps weren't clear. And the 100s of questions on this forum show that quite clearly.

5. Pre-order Confusion
Rather than creating a simple "log into your account and enter this code system," SE opted for a string of confusing "go here, now here" puzzles, and even to this point, half the community doesn't seem to know if they are properly registered, or why they have 2 accounts, or what is going on.
As a 1.0 CE owner and Legacy member, even I had trouble navigating the multiple accounts and steps involved in registering my PS3 code.
When entering a code becomes more confusing than quantum mechanics, you have a problem.

6. Lack of in-house shipping or financial management
1.0 resulted in 1000s of complaints about a terrible payment-service that seemed to overcharge people and steal money.
This would generally suggest to a wise manager, that outsourcing important things like payment or product sales, is not the way to go.
Sadly SE seems to have decided not to pick up this obvious piece of wisdom.
As a result, people have had their CE orders randomly cancelled, and various other issues with digital river.
Just based on the forums, it seems like very few people like them.

7. Forum Limitations
One of the best parts of forums is finding useful guides, explanatory posts, help, etc.
SE has instead opted to ridiculous limitations, preventing any serious threads from being created.
It is very difficult to make an optimal argument in only 1000 words.
And this should have been clear on the Beta Forums, where nearly everyone edited their posts to over-take the limits.
However, SE has opted for one of the most limiting forums I have ever seen for a game.
Given their history of deleting entire threads instead of cleaning up specific offensive posts, I'm assuming this is a cost-saving method.
However, with huge limitations like this, it is hard to have any serious discussions or constructive posts on the forums.
It also makes the forums look constrictive when compared to other MMOs out there.

8. Customer Support Issues
This is no surprise.
The number of complains about SE's customer support is outrageous.
I've seen people being banned multiple times because someone necrod a thread they had already been banned for
People post about spending 3 hours in a queue only to be told to send an email because a representative isn't available
People spend 3 hours on the phone waiting to talk to someone
People being told they can't merge accounts, when the only reason they have 2 accounts is because SE made things overly complicated in betas (or laggy)
E-mails that take 2 days just to be acknowledge, and 2 more days to get a 1-sentance reply
Misinformation
etc.
FFXIV ARR is a game with almost no real support

9. Commercial
I take this one a bit personally, as I run a marketing company.
This is probably one of the worst commercials I have ever seen in my life (http://www.youtube.com/watch?v=zCAqc9J3iZc)
I have to assume they skipped the entire market testing process, because it's just -that- terrible
Rather than attract players to this game, it makes the game look like some corny children's low budget RPG.
Not the image you want for an epic redesign.
The saddest part is that FFXIV looks amazing. Within a few hours i'm betting forum-goers could throw together footage to create a more appealing and effective commercial.
When a company screws up this hard you know there will be problems (remember the windows vista Seinfeld commercials?)

Overall
Overall, SE is dropping the ball time and time again.
Now they are basically saying "btw, there will be server congestion at launch", rather than doing what every other modern MMO is doing, and creating overflow zones.
SE Still hasn't managed to get their servers in order, and there is a good chance the errors affecting people during p4 will return. If they can't fix a problem in 3 days, the likelihood is they won't fix it completely in 6 days. Especially since there are no longer 100k+ people to test things.

With a rushed game,
Terrible support,
And massive confusion,

This game will only "succeed" financially with a lot of luck.
And that is really worrying.
If FFXIV was the only MMO I don't think I would consider these major issues.
But when you take into account who FFXIV has to compete with, they seem to fall behind in almost every area outside of the game.

I really really love this game and I'm hoping i'm dead wrong here.
But at this point, I can't see this game going further than the Niche market it already has a hold on.

What do you think?


Edited, Aug 22nd 2013 10:08pm by Azurymber
#2 Aug 22 2013 at 8:10 PM Rating: Excellent
Avatar
***
1,080 posts
You know what? I think I'm just going to play the effin' game and not worry about all this other crap. Stuff will get changed or fixed in due time.
____________________________
A reader lives a thousand lives, the man who never reads lives only one. - George R.R. Martin
#3 Aug 22 2013 at 8:11 PM Rating: Default
Avatar
**
972 posts
Agreed on each point. Finally someone with some sense.

I don't know if the game itself is rushed but Square Enix as a company is once again showing its incompetence and how out of touch it is with its audience.
#4 Aug 22 2013 at 8:13 PM Rating: Excellent
Avatar
*
220 posts
Vorkosigan wrote:
You know what? I think I'm just going to play the effin' game and not worry about all this other crap. Stuff will get changed or fixed in due time.


While it's true that the game is what is most important, and Yoshi-P is doing a solid job, bad support from the upper management can destroy the game and possibly drive people away. Not to say that will happen but I hope they get their infrastructure problems fixed.

Edited, Aug 22nd 2013 10:13pm by PyrielDD

Edited, Aug 22nd 2013 10:14pm by PyrielDD
____________________________
#5 Aug 22 2013 at 8:13 PM Rating: Excellent
***
2,232 posts
The only issue I've had with any of the things you mentioned is the 3102 error. While it was a pain they fixed it.

Click and buy was an awful idea which has been done away with.

Most of the rest of the stuff you described is growing pains IMHO. Or people not being able to follow directions.

I don't think the sky is falling
____________________________
Character: Urzol Thrush
Server: Ultros
FC: The Kraken Club

Outshined

Teneleven wrote:
We secretly replaced your tank wemelchor with Foldgers Crystal's. Let's see what happens.

#6 Aug 22 2013 at 8:15 PM Rating: Excellent
Anterograde Amnesia
Avatar
*****
12,363 posts
I think things will be fine.
____________________________
"Choosy MMO's choose Wint." - Louiscool
The greatest trick the devil ever pulled was to convince the world he didn't exist.
Keyser Soze - Ultros
Guide to Setting Up Mumble on a Raspberry Pi
#7 Aug 22 2013 at 8:17 PM Rating: Excellent
Avatar
**
488 posts
Well I have already bought the game and gone through all that... SO... Oh well might as well play.
#8 Aug 22 2013 at 8:17 PM Rating: Excellent
Anterograde Amnesia
Avatar
*****
12,363 posts
Mopdaddy wrote:
Well I have already bought the game and gone through all that... SO... Oh well might as well play.


Smiley: laugh
____________________________
"Choosy MMO's choose Wint." - Louiscool
The greatest trick the devil ever pulled was to convince the world he didn't exist.
Keyser Soze - Ultros
Guide to Setting Up Mumble on a Raspberry Pi
#9 Aug 22 2013 at 8:18 PM Rating: Excellent
Avatar
*
220 posts
I think that Square is a little gun shy after the amount of money they lost on 1.0 and developing 2.0. If things turn around, and I'm positive they will, the money will start flowing in and the managment will give this game the support and leeway it needs to be great and remain great.
____________________________
#10 Aug 22 2013 at 8:23 PM Rating: Decent
Scholar
**
494 posts
LebargeX wrote:
The only issue I've had with any of the things you mentioned is the 3102 error. While it was a pain they fixed it.

Click and buy was an awful idea which has been done away with.

Most of the rest of the stuff you described is growing pains IMHO. Or people not being able to follow directions.

I don't think the sky is falling


I just want to make a point about psychology.
I posted a similar thread years ago about 1.0 here: http://ffxiv.zam.com/forum.html?forum=152&mid=128526957471285740#15
More focused on the game than server issues

And people posted the following:
"hi2unewMMO."
"Holy crap the game just came out yesterday CE. They still have a week to go before the other copys start shipping out to the people that didn't want the CE. "
"we all need to chill, bc all these comparisons are on MMO's htat have been out for a while "
"Look the deal is the games been out for what 38 hours? and people are ALL READY quiting because they cant find mobs? "

I just find it interesting that "it's new" seems to be an excuse people use to justify their decision to play a game that is clearly riddled with problems.
I'm not criticizing you or anything btw. I personally will play no matter what and think certain things will be fixed.

But SE hasn't changed its customer support in years, and people have always had a problem with it. I don't think things like that are growing pains. I think they are just poor management. And when you have a normal game, it's probably ok. But when you are trying to revive a game that died, it's probably detrimental to some degree.
#11 Aug 22 2013 at 8:24 PM Rating: Excellent
***
2,232 posts
Killua125 wrote:
Agreed on each point. Finally someone with some sense.

I don't know if the game itself is rushed but Square Enix as a company is once again showing its incompetence and how out of touch it is with its audience.


How many tens of thousands of steps had to be taken to get to where we are right now? The fact that his hasn't melted down to slag is its own special achievement.

While I do agree that there have been some blips in the process of 1.0 to 2.0 the gains outweigh the losses by a staggering amount.

My prediction is I'll be having a **** good time next week and nobody is really going to care what happened in P4 or 1.0 or early release or all the other steps on the way where doom was predicted. And the people who flip out and quit because of problems that EVERY major MMO launch faces can just go back to their complaining. I don't need them cluttering up my screen.
____________________________
Character: Urzol Thrush
Server: Ultros
FC: The Kraken Club

Outshined

Teneleven wrote:
We secretly replaced your tank wemelchor with Foldgers Crystal's. Let's see what happens.

#12 Aug 22 2013 at 8:25 PM Rating: Excellent
Avatar
*
190 posts
Personally I just think they didn't realize the mass amounts of people that would actually want to play the game. Espacially after version 1.0 failed.


They are probably understaffed for the current fanbase, give it time. They will catch up I bet.
____________________________
Current Game: FFXIV
Server: Ultros
Name: Phasmoto Kong


#13 Aug 22 2013 at 8:28 PM Rating: Good
****
6,898 posts
In some ways I see your point OP, but in a lot of ways... well, to be honest I just don't care. If this game was still 1.0 release bad, I'd jump right on your bandwagon. But it's not. The game itself is fantastic for me. Yes they have some backend issues, but pretty much every game at launch does. I know you claim they don't, but I played the swtor beta and I can't tell you how many game-breaking bugs there were up through and including launch. In every game I've been in at launch, things have not gone smoothly. I'll agree it seems a bit worse with SE, but it's certainly not anything that would make me not want to play.

As for the commercial, while I respect your opinion, I actually thought it was ok. I didn't think it was great, but I thought the concept of it was really cool. I wish they had shown actual in-game footage, and made it longer, and had a much more diverse crowd other than just Twilight teens, but the concept was still very cool and I still enjoyed it.
____________________________
Bartel Hayward--- Ultros Server
The Kraken Club <ZAM>
50 WAR • 50 MNK • 50 MIN • 50 GSM • 50 ARM • 50 LTW • 50 CUL • 50 WVR
thekrakenclub.shivtr.com
#14 Aug 22 2013 at 8:30 PM Rating: Excellent
***
2,232 posts
Azurymber wrote:
LebargeX wrote:
The only issue I've had with any of the things you mentioned is the 3102 error. While it was a pain they fixed it.

Click and buy was an awful idea which has been done away with.

Most of the rest of the stuff you described is growing pains IMHO. Or people not being able to follow directions.

I don't think the sky is falling


I just want to make a point about psychology.
I posted a similar thread years ago about 1.0 here: http://ffxiv.zam.com/forum.html?forum=152&mid=128526957471285740#15
More focused on the game than server issues

And people posted the following:
"hi2unewMMO."
"Holy crap the game just came out yesterday CE. They still have a week to go before the other copys start shipping out to the people that didn't want the CE. "
"we all need to chill, bc all these comparisons are on MMO's htat have been out for a while "
"Look the deal is the games been out for what 38 hours? and people are ALL READY quiting because they cant find mobs? "

I just find it interesting that "it's new" seems to be an excuse people use to justify their decision to play a game that is clearly riddled with problems.
I'm not criticizing you or anything btw. I personally will play no matter what and think certain things will be fixed.

But SE hasn't changed its customer support in years, and people have always had a problem with it. I don't think things like that are growing pains. I think they are just poor management. And when you have a normal game, it's probably ok. But when you are trying to revive a game that died, it's probably detrimental to some degree.


I really don't think you can put the colossal Fustercluck of 1.0 against ARR.

ARR has the 3102 error a tight squeeze on server capacity and monkeys working customer service.

1.0 got a Sr exec or two smacked down the game got destroyed by a giant dragon and 99.999% of the people who played it were glad to see it go.

As for the customer service issue I don't think that's ever going to change. At least you can get someone to talk to you. Most companies don't even bother with that.

ETA: my point is the guy in charge of the game fixed the game. I would bet dollars to dumplings he's pulling his hair out because of some of the crazy kraap the othe departments do.

Edited, Aug 22nd 2013 7:33pm by LebargeX
____________________________
Character: Urzol Thrush
Server: Ultros
FC: The Kraken Club

Outshined

Teneleven wrote:
We secretly replaced your tank wemelchor with Foldgers Crystal's. Let's see what happens.

#15 Aug 22 2013 at 8:31 PM Rating: Good
Avatar
*
217 posts
Most of the things you listed can be addressed with one word - Beta! All of the flaws happened while we were still in different phases of beta. I've been in alot of Beta's, including 1.0, and I have to say, this game is pretty darn polished for only having been Beta. I have no doubt that SE has been busting their butts to see that they produce the best game possible when it launches, their reputation is depending on it. Of course it might need a few tweaks here and there, but I for one am impressed with what I've seen and can't WAIT to get back into the game. Just my two gil worth Smiley: twocents
____________________________
Aeloriel Autumnleaf - Ultros Server

Karma Zameleons - LS
The Kraken Club - Zam Free Company

It's not the destination, it's the Journey!

#16 Aug 22 2013 at 8:33 PM Rating: Good
Sage
***
1,675 posts
The fact is SE (as a company) really needs to work on communication and better customer service.

Full Stop.

But all other points are "meh" to me. Some like the 3102 errors were said to be completely fixed, *** marriage or even marriage in general isn't on my radar, forums; don't use 'em, and I won't be really playing full time until a couple of weeks from now...so the queues won't really bug me.

I highly doubt that these points are what's going make or break the game. The game will have plenty of chances to do that.

All of us here in the US put up with bad cell phone customer service, but we stick with it because we almost have to. People who are fans are going to put up with SE's horrible customer service and communication to play FFXIV. I'm not excusing it, but I think once people get what they want, all of the past transgressions are pretty much forgiven.

Plus like others have said ALL MMOs have some kind of issues. Yes GW2's launch was pretty seemless, except for the fact that the AH didn't really work until a month in, and it still had problems then. And I've also mentioned WoW's launch which was plagued with buggy problems, queues (like long ones) and other issues. So there's that.



#17 Aug 22 2013 at 8:39 PM Rating: Good
***
3,178 posts
If that is the best you can come up with to criticize the game then I'm thinking we have a winner.
#18 Aug 22 2013 at 8:42 PM Rating: Good
Scholar
***
2,426 posts
I don't think it is nearly as big a deal as the OP makes it out to be. There may be some bugs that still show up (almost surely) but most of the issues you listed don't matter to people if they like the game. Bugs will get fixed; people expect everything to run flawlessly and they're a little out of touch with reality in that way.


I agree that their registration/account management "system" is absurd and needs to be brought up to date. Again, it won't keep so many gamers from playing that the game won't make money. On the other hand, I had no problems registering for the game or for early access. I saw that people who jumped on registering their codes were running into problems, so i just waited. People freak out way too quickly about things.

While it's true that open betas are often no more than PR at this point, that just isn't always the case. Which doesn't make it ok that SE decided to have such an abnormally short one. At least another day to make sure things were working right would have been an intelligent choice. Yeah, the game is being a little rushed out. I kind of expected that? And I expect further issues to probably pop up. Really not a big deal to me and I honestly have a hard time understanding why it makes some people so upset.



Or i could have just said this:

Quote:
If that is the best you can come up with to criticize the game then I'm thinking we have a winner.


Edited, Aug 22nd 2013 10:44pm by Llester
____________________________
monk
dragoon

#19 Aug 22 2013 at 8:44 PM Rating: Excellent
*
176 posts
Played XI for a lot of years pretty much immune to what SE does anymore. Though I'll say they're updating on problems leaves something to be desired typically it doesn't mean they aren't working on it or aren't aware of the issue. Better forums out there to use. Case in point we're posting on one now. As for the lack of communication it honestly doesn't bother me. I'm used to them at this point finding out about the issue starting work on it then telling us whats going on sometime later. I also doubt that it scared many people off at all given the number of people who took the time to complain about it then post in the thread when they were asked to.

I'm sure the game will have issues come EA. It's pretty much inevitable as it's something that occurs to every MMO that I'm aware of. But I'm patient and will just enjoy the game as I already do.
____________________________
Cannibalism is a valid means of debate. Your opponent presents their side of the argument and you respond in kind by consuming their liver. Thus the debate ends with you having proved your point. As a boon for being such a master of the debationary arts few people will wish to confront you in such a manner in the future.
#20 Aug 22 2013 at 8:47 PM Rating: Good
Avatar
**
811 posts
OP -
My experience during Open Beta... zero issues. I logged in every time I wanted to and played without issues. Although I do realize there were some people who had 3102 and 90000 problems, I'm guessing the majority of those were resolved... it was beta.

Pre-order code server overload. We have like 4 days to do it before early access. Why people see the need to enter the code as soon as it is available with a million other people is confusing. Just wait a few days, and there won't be any problems and you're not missing anything. I entered the code today and had zero issues, and I will still enter early access the same time as the people who spent hours upon hours trying to get their code to go through.
There was no pre-order confusion if you took the time to read. I pre-ordered, got an email with a code that said it would be redeemable before open beta started... which was correct.
Also instructions in that email... "
FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package - Instructions to sign up for early access to the game: <br><br> Visit http://preorder.na.finalfantasyxiv.com and register. You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game along with instructions on how to receive your Cait Sith Doll minion and Moogle Cap digital content. <br><br> You will need an active Square Enix account to complete this process so, if you want to set one up in advance, please go here: http://na.square-enix.com/members."

That was clear if you took the time to read. And they did send the email with the 20 digit code when it was redeemable. The rest of your issues - customer service/official forums/commercial are petty and irrelevant to gameplay.
#21 Aug 22 2013 at 8:49 PM Rating: Good
Avatar
*
170 posts
I may have to disagree with you with 2 and on. There is a saying I like to use and thats ********** happens"
____________________________
Character: Sasanji Chechenji (BLM)
Server: Ultros
Master of the Black Market Mercs Free Company (BMM)
#22 Aug 22 2013 at 8:51 PM Rating: Default
Avatar
**
972 posts
It's just a Beta!

... It's just Early Access!

B-but guys, the game just came out!

They'll patch it in 2.1!

Guys? Where are you going?
#23 Aug 22 2013 at 8:55 PM Rating: Decent
Scholar
**
494 posts
ShonaSeraph wrote:
OP -
My experience during Open Beta... zero issues. I logged in every time I wanted to and played without issues. Although I do realize there were some people who had 3102 and 90000 problems, I'm guessing the majority of those were resolved... it was beta.

Pre-order code server overload. We have like 4 days to do it before early access. Why people see the need to enter the code as soon as it is available with a million other people is confusing. Just wait a few days, and there won't be any problems and you're not missing anything. I entered the code today and had zero issues, and I will still enter early access the same time as the people who spent hours upon hours trying to get their code to go through.
There was no pre-order confusion if you took the time to read. I pre-ordered, got an email with a code that said it would be redeemable before open beta started... which was correct.
Also instructions in that email... "
FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package - Instructions to sign up for early access to the game: <br><br> Visit http://preorder.na.finalfantasyxiv.com and register. You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game along with instructions on how to receive your Cait Sith Doll minion and Moogle Cap digital content. <br><br> You will need an active Square Enix account to complete this process so, if you want to set one up in advance, please go here: http://na.square-enix.com/members."

That was clear if you took the time to read. And they did send the email with the 20 digit code when it was redeemable. The rest of your issues - customer service/official forums/commercial are petty and irrelevant to gameplay.


I entered my code
I got -NO- e-mail ever
I was provided with a code that I entered into PS3 to download the game
there were -0- instructions after I installed
-TODAY- they updated the PS3 client and I was able to link my account

Before that, I had no idea what to do, and not a single person on a forum seemed to have a clue either.

I realize that some people got e-mails, but it's fairly clear that many did not (and may never get any). From what I read, some people lagged out, didn't get their code, didn't get an e-mail, and now the original code doesn't work.

Edited, Aug 22nd 2013 10:56pm by Azurymber
#24 Aug 22 2013 at 8:55 PM Rating: Good
Avatar
*
154 posts
I agree that the customer service and lack of communication is poor. *** marriage(or lack thereof) isn't an issue with me. The 90k error is the one that I had to put up with. They had, what, 1 million people sign up for open beta? I think that should have been a sign for them to create more servers. Overall, i think the issues will be resolved.
#25 Aug 22 2013 at 8:55 PM Rating: Excellent
*
176 posts
Killua125 wrote:
It's just a Beta!

... It's just Early Access!

B-but guys, the game just came out!

They'll patch it in 2.1!

Guys? Where are you going?


That is an impressive amount of pessimism.
____________________________
Cannibalism is a valid means of debate. Your opponent presents their side of the argument and you respond in kind by consuming their liver. Thus the debate ends with you having proved your point. As a boon for being such a master of the debationary arts few people will wish to confront you in such a manner in the future.
#26 Aug 22 2013 at 9:04 PM Rating: Excellent
10 posts
1. *** Marriage Threads Deleted / People Banned
-It's a game, lighten up and keep real world issues out of it. Couldn't care less if I'm able to get married, it's an MMO not Sims.

2. Error 3102 & 90000
-I got hit with this one, it sucked, I raged, I cried as time was lost....I got over it.

3. Character Creation Suspension and Server Overloads
-This was lame! My wife wasn't able to get on the same server as me the ENTIRE beta, same with FC members. Needed something to prevent this from going this far.

4. Pre-Order Code Server Overload
-I waited a day and had no issues, and still have time.

5. Pre-order Confusion
-Registering this game is ridiculous. Told a friend who was thinking of ordering today that registering is harder than any raid boss we have faced. (We was in a top 20 world guild in WoW, so yeah)

6. Lack of in-house shipping or financial management
-No issues yet, can't comment.

7. Forum Limitations
-Way over board, but not a game killer. Official forums are never, Never, NEVER a good place to go anyways; especially when CS/Admins never post anyways.

8. Customer Support Issues
-Agree 100%

9. Commercial
-It did not make me want to rush out and get the game, that's for sure.

EDIT: Error 3102 is the only thing we should be attributing to "it's beta" at this point. I still remember posting issues with 1.0 and people saying it's just beta, and we all know how that turned out.

Edited, Aug 22nd 2013 11:06pm by planeswalker
#27 Aug 22 2013 at 9:06 PM Rating: Good
Avatar
**
811 posts
Azurymber wrote:
ShonaSeraph wrote:
OP -
My experience during Open Beta... zero issues. I logged in every time I wanted to and played without issues. Although I do realize there were some people who had 3102 and 90000 problems, I'm guessing the majority of those were resolved... it was beta.

Pre-order code server overload. We have like 4 days to do it before early access. Why people see the need to enter the code as soon as it is available with a million other people is confusing. Just wait a few days, and there won't be any problems and you're not missing anything. I entered the code today and had zero issues, and I will still enter early access the same time as the people who spent hours upon hours trying to get their code to go through.
There was no pre-order confusion if you took the time to read. I pre-ordered, got an email with a code that said it would be redeemable before open beta started... which was correct.
Also instructions in that email... "
FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package - Instructions to sign up for early access to the game: <br><br> Visit http://preorder.na.finalfantasyxiv.com and register. You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game along with instructions on how to receive your Cait Sith Doll minion and Moogle Cap digital content. <br><br> You will need an active Square Enix account to complete this process so, if you want to set one up in advance, please go here: http://na.square-enix.com/members."

That was clear if you took the time to read. And they did send the email with the 20 digit code when it was redeemable. The rest of your issues - customer service/official forums/commercial are petty and irrelevant to gameplay.


I entered my code
I got -NO- e-mail ever
I was provided with a code that I entered into PS3 to download the game
there were -0- instructions after I installed
-TODAY- they updated the PS3 client and I was able to link my account

Before that, I had no idea what to do, and not a single person on a forum seemed to have a clue either.

I realize that some people got e-mails, but it's fairly clear that many did not (and may never get any). From what I read, some people lagged out, didn't get their code, didn't get an e-mail, and now the original code doesn't work.

Edited, Aug 22nd 2013 10:56pm by Azurymber


I'm not following, clearly you got your code from somewhere.
It was the original email you got after pre-purchasing the game. All the info is in that email.
If you say you never got an email, then how did you get the code?
Any adult can simply figure these things out. Looking back, was it impatience and lack of reading that didn't enable you to do this properly?
Could SE have made it easier? Sure probably. But it's not like it's difficult. I like to think it's their way of keeping FTP mouth breathers out of the game.
#28 Aug 22 2013 at 9:11 PM Rating: Decent
39 posts
Very good post OP. Very well stated.


As someone who ordered the CE for 1.0 (my *** still hurts) I've decided that I am going to take a wait and see approach with FFXIV. I'm not going to buy it right away. I'm going wait and let the "newness" wear off and let people get a real good look at the game and what SE has done before I make up my mind if I want to play.

Edited, Aug 22nd 2013 11:21pm by SundayMoney
#29 Aug 22 2013 at 9:20 PM Rating: Good
3 posts
http://youtu.be/Xv9zNt_Rxq8

Japan had a much better commercial imo with their FFXIV commercial, even had the "main theme"/"prologue" theme playing, NA's for ARR was just a disaster ><
#30 Aug 22 2013 at 9:24 PM Rating: Excellent
****
4,134 posts
Azurymber wrote:
What do you think?


I think your post was very well laid out and thought out. Props for that.

I also think that I have more of an issue with SE than I have with the game at this point. The work that Yoshi has done, I almost consider him a producer contracted by SE. I don't really want to associate him with them and most of the reasons you listed(and a few you missed) almost make it seem like they're trying to undo the hype he deserves. Dictionary definition of a rockstar developer. Did I mention I would put out? Smiley: sly

Anyway, a lot of these issues are things that they can fix(hopefully before early access) but some are just SE being SE. They've always had crappy customer service, payment and communication. The exception of course being Yoshi's letter and live letter. I think most of us who know them from FFXI just accept it and move on, but it's really inexcusable.

That commercial though... I mean ****, really? I think my biggest problem with commercials(I also did a little work in the field) is that when I see them I try to envision the audience they're trying to capture. It doesn't make me feel like I would fit.
____________________________
Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#31 Aug 22 2013 at 9:42 PM Rating: Excellent
Avatar
**
728 posts
I don't exactly remember where I saw it or what it was, but there as a point while Playing FFXIV or seeing recent FF footage this past weekend that made me realize that they would most likely not allow same *** marriage. I know that sounds completely stupid but rest assured that I thought it was a valid assumption at the time.

I'm assuming that they were aware of just about how many people would be logging in, but they didn't want to shell out more money for NA servers when a bulk of the players will end up quitting after the free month trial. They probably estimated enough server space for how many they thought would continue playing the game past the launch to save some "Gil" XD. However, login and character creation restrictions for the launch of the game is unacceptable, regardless of how white and shiny your cardboard armor is. When people sign up and register their codes that's game time ticking away, that's their money. It's going to be Diablo III redux. I'm going to fight the initial hours of login spam until i eventually get in and then not log out for at least a week. Surely they fixed 90000 and 3102 so getting booted will not be an issue at all... right?...RIGHT?!

As far as the customer service and info blackouts go, the best we can hope for is that SE finally realized just how big their client base is in the US and will devote more resources to English Public Relations.

I'm glad someone finally posted something paralleling all of my bad feelings about the launch that didn't get downvoted to the ground for no reason. Only 29 hours left until SE surprises or mortifies us.
____________________________
FFXI: DamienSlvrblade Race: Elvaan Nation: San d'Oria Server: Sylph 2002-2007, Phoenix 2012
PUP WHM PLD MNK BLU BST SAM WAR BLM 99 BRD THF NIN DNC SMN RDM 50+

FFXIV: Damien Scott Race: Duskwight Elezen GC: Limsa Lominsa Server: Ultros
DoW GLA50 ACN50 PUG50 MAR 50 Rest30+
DoH/DoL All 40+
#32 Aug 22 2013 at 9:42 PM Rating: Decent
*
88 posts
Quote:
While I am very optimistic about this game, I am becoming overly pessimistic about SE.

A great game is great, only if a competent team is running it.
And sadly, the last few weeks have shown SE is far from competent.

HOWEVER: Launch will show whether or not this game will succeed. So maybe I'm making this post 2 days too early.

Here is just a list of some major problems that have recently appeared:

1. *** Marriage Threads Deleted / People Banned
It doesn't matter what your view on *** marriage is. When threads on a topic are getting 40+ pages a day, that's a serious issue in your game. Instead of "cleaning up the threads," SE decided to just delete all threads pertaining to *** marriage, and dish out bans to supporters (while apparently not banning people who stated things like "all you **** should just die").
As a result, a number of websites strongly criticized SE, and a change.org petition gained over 1000 signatures (http://www.change.org/petitions/square-enix-allow-same-***-marriage-in-final-fantasy-xiv-a-realm-reborn)
The most depressing part about this is that one of the mods posted that they are o.k with people civilly discussing *** marriage.
So the next day someone posted a well thought out interesting thread on it. And to no surprise the thread was deleted.
In other words, SE is -saying- one thing, while acting in an opposite way. People do notice this.


Apparently not banning those people? I don't know, if we're assuming things to be true here, it sounds like we're looking for excuses to be pessimistic. I will agree deleting a thread on it is ridiculous--If it was based on ingame marriage that is and not a rant bashing SE and calling them homophobic, since the former is a gameplay idea and the latter is baseless
troll banter/accusations.
Quote:

2. Error 3102 & 90000
Throughout the entire open beta, many people were unable to access the game at all.
Threads on the forum reached 1000s of pages on the issue
And the forums just shut down (I'm assuming they overloaded)
SEs solution to this? Give players 6 extra hours.... from 5am to 11 am..... on a weekday....
The hitler reacts youtube video summed this issue up pretty well...

Why is this a problem?:
Open betas are generally meant to show off the game to new players, not sure if it's worth dishing out $70 on a game. From a marketing perspective this was a disaster. If anything, the beta did the opposite, scaring people away from it.
The lack of communication basically showed that either the devs don't care, or they are just unorganized.
And in a competitive MMO world where most devs/mods respond to serious issues within 30min of the problem arising and then post hourly updates (GW2, SWTOR), this open beta basically showed that SE is not up to the task of competing.


I agree--from a marketing perspective it was a bad move. That being said-- beta test are the game makers opportunities to make sure no bugs like that are in the game when it gets released to the market. Yoshi-P has given his word that those errors are fixed--so from a beta perspective sounds good. As far as creating hype for the game yeah it failed for those unable to play, but this in itself doesn't diminish the actual games quality.

Quote:

3. Character Creation Suspension and Server Overloads
One of the major things you do in any open beta or launch is ensure your servers are working well. Most major betas in the last few years have done this surprisingly well.
After experiencing server overloads -every- other beta, you would think SE would learn from their mistakes and extend server capacity to handle larger loads.
But instead, they suspended character creation, resulting in 1000s of people unable to play with their friends.
In an era when games are trying to eradicate servers (ESO), or have overflow servers (SWTOR, GW2), SE is still doing things the old-fashioned way, and failing at them.
Again, for potential new players (basically the entire point of this game re-design), this is one of those turn-off points.


Technically they did ensure their servers were working--it took servers crashing during the beta to give them data to try and help make sure they don't crash the same way when it actually counts--when the full version launches.

Quote:

4. Pre-Order Code Server Overload
After overloading the game servers, one would think that SE would realize "hey lots of people are going to flood our servers."
If they did, it would be an indication they are learning from their sever mistakes
There are lots of options. They could get more server capacity, spread out the registrations over multiple servers, or create a system where you enter your code, it's confirmed, and you get a message saying they will e-mail you when it's processed.
However, this is not the case.
For days, people were getting Pre-order code errors, and were completely unable to register their CE.
When registration got through, the next steps weren't clear. And the 100s of questions on this forum show that quite clearly.


Agreed, this part this part they messed up on. Wasn't so much I couldn't enter the pre-order code..(eventually did today by the way) but the horrible instructions on the website on how to handle the error gotten from the immense volume of people trying to put in their codes. Even if it took me until the 24th i'd had been okay as long as they took appropriate action. Reminded me of the barber at the barbershop leaving a sign that just says "be back later" when I wanted to when to come back and what later was.



Quote:

7. Forum Limitations
One of the best parts of forums is finding useful guides, explanatory posts, help, etc.
SE has instead opted to ridiculous limitations, preventing any serious threads from being created.
It is very difficult to make an optimal argument in only 1000 words.
And this should have been clear on the Beta Forums, where nearly everyone edited their posts to over-take the limits.
However, SE has opted for one of the most limiting forums I have ever seen for a game.
Given their history of deleting entire threads instead of cleaning up specific offensive posts, I'm assuming this is a cost-saving method.
However, with huge limitations like this, it is hard to have any serious discussions or constructive posts on the forums.
It also makes the forums look constrictive when compared to other MMOs out there.


Optimal argument? Possibly the reason I hate customer service >.> But yeah, I mean this shouldn't even be on the list as to why the game shouldn't succeed. I agree, arguments and debates can be long winded, but a 1,000+ word essay describing a glitch or bug? The reporting of which I thought was the reason behind the beta forums-- very unlikely.

Quote:

8. Customer Support Issues
This is no surprise
.
The number of complains about SE's customer support is outrageous.
I've seen people being banned multiple times because someone necrod a thread they had already been banned for
People post about spending 3 hours in a queue only to be told to send an email because a representative isn't available
People spend 3 hours on the phone waiting to talk to someone
People being told they can't merge accounts, when the only reason they have 2 accounts is because SE made things overly complicated in betas (or laggy)
E-mails that take 2 days just to be acknowledge, and 2 more days to get a 1-sentance reply
Misinformation
etc.
FFXIV ARR is a game with almost no real support


Are you saying people who had been banned multiple times for a post-- after being unbanned decided to post in the same topic? If.. thats they case they deserved to be banned, no matter how old the topic is. They were picking a fight with the mods.

Also, are you saying or suggesting some of these things happened to you, or are they just hearsay? Anyway from my experience SE has had mediocre to below average customer experience but they still know how to make a good game.


Quote:

9. Commercial
I take this one a bit personally, as I run a marketing company.
This is probably one of the worst commercials I have ever seen in my life (http://www.youtube.com/watch?v=zCAqc9J3iZc)
I have to assume they skipped the entire market testing process, because it's just -that- terrible
Rather than attract players to this game, it makes the game look like some corny children's low budget RPG.
Not the image you want for an epic redesign.
The saddest part is that FFXIV looks amazing. Within a few hours i'm betting forum-goers could throw together footage to create a more appealing and effective commercial.
When a company screws up this hard you know there will be problems (remember the windows vista Seinfeld commercials?)


That commercial was hilariously bad, I wouldn't take it personal, heck it even brought a smile to my day.



Quote:


I really really love this game and I'm hoping i'm dead wrong here.
But at this point, I can't see this game going further than the Niche market it already has a hold on.

What do you think?


SE probably did lose some customers off of beta 4, unfortunately having worked in sales I know that people have
to occassionally be impressed before trying anything and people want anything thats free if its even remotely attractive
i.e. the chance to play a beta. But they never promised a fully functional non glitched beta phase IV--they promised a reboot of a much better game than they had made previous.

That being said--if the game is good-- word of mouth will lead to sells. Lots of games didn't have a free trial version to play or the best advertising and became massive hits.

Square Enix doesn't need brilliant PR skills to make this a great game--but to bring back old FFXIV 1.0 and convince new ARR to purchase. That being said, your first couple of sentences clarified my thoughts entirely-- when the game releases will be when we find out if its a success but not prior to that.
#33 Aug 22 2013 at 9:56 PM Rating: Decent
Scholar
**
494 posts
ShonaSeraph wrote:
Azurymber wrote:
ShonaSeraph wrote:
OP -
My experience during Open Beta... zero issues. I logged in every time I wanted to and played without issues. Although I do realize there were some people who had 3102 and 90000 problems, I'm guessing the majority of those were resolved... it was beta.

Pre-order code server overload. We have like 4 days to do it before early access. Why people see the need to enter the code as soon as it is available with a million other people is confusing. Just wait a few days, and there won't be any problems and you're not missing anything. I entered the code today and had zero issues, and I will still enter early access the same time as the people who spent hours upon hours trying to get their code to go through.
There was no pre-order confusion if you took the time to read. I pre-ordered, got an email with a code that said it would be redeemable before open beta started... which was correct.
Also instructions in that email... "
FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package - Instructions to sign up for early access to the game: <br><br> Visit http://preorder.na.finalfantasyxiv.com and register. You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game along with instructions on how to receive your Cait Sith Doll minion and Moogle Cap digital content. <br><br> You will need an active Square Enix account to complete this process so, if you want to set one up in advance, please go here: http://na.square-enix.com/members."

That was clear if you took the time to read. And they did send the email with the 20 digit code when it was redeemable. The rest of your issues - customer service/official forums/commercial are petty and irrelevant to gameplay.


I entered my code
I got -NO- e-mail ever
I was provided with a code that I entered into PS3 to download the game
there were -0- instructions after I installed
-TODAY- they updated the PS3 client and I was able to link my account

Before that, I had no idea what to do, and not a single person on a forum seemed to have a clue either.

I realize that some people got e-mails, but it's fairly clear that many did not (and may never get any). From what I read, some people lagged out, didn't get their code, didn't get an e-mail, and now the original code doesn't work.

Edited, Aug 22nd 2013 10:56pm by Azurymber


I'm not following, clearly you got your code from somewhere.
It was the original email you got after pre-purchasing the game. All the info is in that email.
If you say you never got an email, then how did you get the code?
Any adult can simply figure these things out. Looking back, was it impatience and lack of reading that didn't enable you to do this properly?
Could SE have made it easier? Sure probably. But it's not like it's difficult. I like to think it's their way of keeping FTP mouth breathers out of the game.


I purchased the game the day it was released on digital river
My original code was a serial number. No instructions whatsoever (it said something along the lines of SE will release details in the future)
I entered that serial number on the preorder code website
I got errors for 1 day and a half
Finally i got through, and got another code (not 20 digits).
It said to enter it on PS3 with instructions, so I did so
Game downloaded
Then nothing. It didn't give me an option to link my account. It didn't say anywhere that my current account was getting CE items (whereas other people online had screenshots of screens showing it)
Etc.

Then today i woke up and saw a post that "now you can update the launcher and link your account"
I did that
And -finally- after the update, it let me link my account and showed me a screen with what items I would get.
But prior to today morning, there was no indication they were going to add this "update". Yesterday on PS3 I just got a "game being released soon" screen.

However: I still have never recieved an email with the PS3 code (even though the screen i reached with the code said i would get one)
And i was never given clear instructions on how to link my account until todays update.

Yesterday night my account did not even acknowledge i had a ps3 account and listed 0 items. So i was a bit freaked out.

In other words, no I read things perfectly and clearly and followed instructions
The system just wasn't set up until today.
#34 Aug 22 2013 at 9:58 PM Rating: Excellent
Needs More Smut
******
21,262 posts
As for the server capacity issue.....

The smart thing to do, and I'd hope SE had thought of this, would be to rent extra server power for those first few months. Assuming they're renting space in a data center and didn't custom build their own in Montreal, there's a good possibility that there are other companies hosting their crap there on virtual servers that are not necessarily running at full capacity. SE could have, in theory, rented out some extra horsepower from their neighbors just for the first few months, and then spun down when things died down. Not necessarily the world servers, but the lobby servers and instance servers for sure. These kind of instanced/virtual servers are how most big companies keep their websites from getting jackhammered during peak times. Server getting overloaded? Spin up a failover server and split the load between them, virtually.

Amazon and Google took it a step further and rent out servers across the Internet, not just within data centers. Amazon Web Services is where they make a lot of their money these days. Funny, one of their big customers is universities - the schools without their own personal Cray computers lying around will bid on downtime at AWS, and then when the demand on a data center is relatively low, let their experiments fire up and crunch. Teraflops of parallel processing power for a fraction of the cost of a modern day big iron. Amazon was genius for setting that up.

Anyway, I'm annoyed at the devs for not investigating that kind of solution more thoroughly to prevent the problems we saw in beta 4. (Or maybe 3102 and 90000 were actually artifacts of such a system being in place, which is why folks who could actually log in said they experienced very little lag.)
____________________________
FFXI: Catwho on Bismarck: Retired December 2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest and Taprara Rara on Lamia Server - Member of The Swarm
Curator of the XIV Wallpapers Tumblr and the XIV Fashion Tumblr
#35 Aug 22 2013 at 10:08 PM Rating: Excellent
Scholar
**
494 posts
Thelastremainingintime wrote:

Quote:

8. Customer Support Issues
This is no surprise
.
The number of complains about SE's customer support is outrageous.
I've seen people being banned multiple times because someone necrod a thread they had already been banned for
People post about spending 3 hours in a queue only to be told to send an email because a representative isn't available
People spend 3 hours on the phone waiting to talk to someone
People being told they can't merge accounts, when the only reason they have 2 accounts is because SE made things overly complicated in betas (or laggy)
E-mails that take 2 days just to be acknowledge, and 2 more days to get a 1-sentance reply
Misinformation
etc.
FFXIV ARR is a game with almost no real support


Are you saying people who had been banned multiple times for a post-- after being unbanned decided to post in the same topic? If.. thats they case they deserved to be banned, no matter how old the topic is. They were picking a fight with the mods.

Also, are you saying or suggesting some of these things happened to you, or are they just hearsay? Anyway from my experience SE has had mediocre to below average customer experience but they still know how to make a good game.


Some things happened to me (ex. 4 days for an email response), some things happened to friends or people I played with.
On the thread about allowing discussion about *** marriage (before they again closed a topic and banned more people) one guy posted that he had been re-banned when someone necrod the thread with his post. A mod responded to it saying it shouldn't happen and they would look into it. But that was a pretty nice insight into how unorganized modding is (probably explaining why they just delete entire threads instead of the rule-breaking posts inside the threads)

A great example of the issues of customer service (and misinformation) is in a recent post here where someone pre-ordered on PSN and isn't getting early access as a result. And the CS rep said that you don't get early access from PSN. But other people clearly got it: http://ffxiv.zam.com/forum.html?forum=152&mid=1377227058255144447

#36 Aug 22 2013 at 10:41 PM Rating: Excellent
Avatar
***
1,330 posts
I don't completely agree or disagree with the points you're bringing up, Azurymber, but I do think you're definitely jumping the gun early. The only things this past weekend has really showcased to me are:

- They have really big issues dealing with time-sensitive issues efficiently.
- They don't want people using the official forum as their soapbox.
- Their web designer(s) and other staff are sloppy in handling the non-JP side of things. (No real surprise here for anyone who's dealt with SE though.)

However, some of their problems ARE the fault of the player base. I mean, let's be honest here -- how many of us actually waited for an email notification to come before hammering their server(s) to authenticate the pre-order? They were obviously trying to stagger enrollment so that the server(s) could take it, and most likely scrapped the email plan once it was obvious that the instant the server(s) was up, everyone swarmed on it anyway.

But that's not to say they haven't had ***** ups that were completely their fault. They've had plenty, I'm sure. One I really know about is NA pre-order verification giving EU codes. That's actually been a problem for MONTHS now, as I know people who got their beta code for the wrong region, which mucked the **** out of their registering. And the pre-registration giving Error 3? I think someone pointed out that the form was initially sending a result saying that the user was never logged in...ever.

I will also say that I hope I never, ever have to chat and get Agent Jordan G.

However, I did find the non-open part of beta to be a positive experience overall. I also stayed the **** away from the General Discussion beta forum, so that might be a big part of it. Edit: I'm not willing to let a blip of a ***** up kill my enthusiasm for the game, and I suspect I'm not alone there either.

Edited, Aug 23rd 2013 12:43am by Ravashack
#37 Aug 22 2013 at 10:45 PM Rating: Default
Avatar
**
972 posts
Ravashack wrote:
However, some of their problems ARE the fault of the player base.


Love it.
#38 Aug 22 2013 at 10:53 PM Rating: Good
**
487 posts
**** man most of those "issues" are resolved or not issues.
____________________________
BANNED
#39 Aug 22 2013 at 10:59 PM Rating: Excellent
***
3,386 posts
Quote:
I mean, let's be honest here -- how many of us actually waited for an email notification to come before hammering their server(s) to authenticate the pre-order?


I still haven't gotten an email inviting me to do that. How long should I wait for it?

Quote:
once it was obvious that the instant the server(s) was up, everyone swarmed on it anyway.


Yeah, that WAS pretty obvious. If that was their plan, it was a bad one. And frankly one that could have been solved by having the pre-order system ready to go when pre-orders became available. That would have given them ample time to fix any issues that arose and would have staggered registrations over months instead of hours.

I'll admit that my confidence in SE's ability to pull off a successful launch took a hit this past week. But the proof of the pudding is in the eating, and the eating is only a day or so away. I expect some launch-related hiccups, because unless you're Rift, there always are. What will be telling is the communication, the responsiveness of the team to fix any problems that pop up, and the actual time it takes to get the game up and stable and running how it'll run for the next several years.

Last time (1.0) I was so disgusted with what I saw prior to launch that I took a wait and see approach to even buying the game. Ended up not doing it. This time I'm excited by what I've seen and what I've played. I want to get this game going for real and see what it's got.

____________________________
svlyons wrote:
If random outcomes aren't acceptable to you, then don't play with random people.
#40 Aug 22 2013 at 11:00 PM Rating: Decent
Scholar
**
494 posts
#41 Aug 22 2013 at 11:02 PM Rating: Good
****
4,134 posts
Thelastremainingtime wrote:
Are you saying people who had been banned multiple times for a post-- after being unbanned decided to post in the same topic? If.. thats they case they deserved to be banned, no matter how old the topic is. They were picking a fight with the mods.


There are also people being banned for bogus reasons. It's one thing to violate the rules several times, but if you're banned and then un-banned; why would you think that repeating what you were un-banned for would get you in trouble again?

******************** man most of those "issues" are resolved or not issues.[/quote]

Everything looked legit to me. 3102 and 90000 were stated to be resolved, but most people who were having 3102 just gave up and 90000 was never worked on during the actual test phase. The fact that they let these issues go on for so long without so much as an acknowledgement that they were present is a problem in itself. Just saying that the issues are fixed without having a hundred thousand people kicking the door down doesn't do anything for people's confidence.


Edited, Aug 23rd 2013 1:06am by FilthMcNasty
____________________________
Rinsui wrote:
Only hips + boobs all day and hips + boobs all over my icecream

HaibaneRenmei wrote:
30 bucks is almost free

cocodojo wrote:
Its personal preference and all, but yes we need to educate WoW players that this is OUR game, these are Characters and not Toons. Time to beat that into them one at a time.
#42 Aug 22 2013 at 11:13 PM Rating: Good
Avatar
*
190 posts
FilthMcNasty wrote:
Just saying that the issues are fixed without having a hundred thousand people kicking the door down doesn't do anything for people's confidence.


Edited, Aug 23rd 2013 1:06am by FilthMcNasty



I gotta admit, I wasnt going to pre order the game had they not fixed my 3102 during beta. After it being fixed I logged into getting 90000'd on my Main Scenario quest ( the one that had originally 3102'd me).

But I decided to give them the benefit of the doubt that they would fix the 90000 error by launch. And pre-ordered.


My confidence however is still a bit shy of trusting that 3102 and 90000 won't show up. Which I can imagine for alot of people made them choose to not order the game.


Personally I figured, I really enjoyed what I got to play and if they don't fix the bugs like they should - Then I can always go back to WoW *shuttters*

Edit: Fixed quote.

Edited, Aug 23rd 2013 1:14am by Phasmoto
____________________________
Current Game: FFXIV
Server: Ultros
Name: Phasmoto Kong


#43 Aug 22 2013 at 11:14 PM Rating: Decent
13 posts
I think your last point about the video is wrong. The video IS a corny children's low budget RPG commercial from the 1980's. But that is a GOOD thing! The people who will play FFXIV are not todays 13 year olds. They are 30 year olds who grew up with these types of commercials! :)

The video is a brilliant move from SE in my opinion! The video sucks, yes, but it does make me want to grow into a blue Hulk! ;)
#44 Aug 22 2013 at 11:16 PM Rating: Good
Scholar
**
751 posts
There are some really good points in your post and then there are some that....well I'll put it nicely - they are not so good.

The issues with beta 4 are due to massive server strain which SE deliberately created to see how far they could push their servers. They have done this during each phase of the beta but not until they opened the flood gates and let everyone in do you really know what is going to happen. It is the same with every major MMO launch. SE need to strike a balance between opening new servers which will be underpopulated once the population is not all desperately logging on at the same time and having load issues.

You clearly have not been around in many large betas or launch days of MMO's. For my part I was there are server up for WOW and the first few weeks were diabolical. For Rift - i routinely queued for over 5 hours. One could argue about Rifts successs but we all know what happened to WOW.

Regarding your thoughts about the advert - I agree with you but lots of people seemed to like the advert so I guess each to their own.

Threads about *** marriage, like just about everything else in the official forums descended to nonsense. Not surprised they got nuked.

Overall - Dont be suprised if early access and launch are as bad as beta 4 in terms of server issues, it is always the same. If you dont like it I suggest you dont play an MMO at launch or stick to the smaller releases. FFXIV ARR had over 150,000 simultaneous users during beta 4 making it the largest video game beta of all time. You can't expect that to go off without a lot of issues.
____________________________
FFXIV: Crafty Hallie, Ultros





#45 Aug 22 2013 at 11:21 PM Rating: Excellent
Avatar
***
1,330 posts
Archmage Callinon wrote:
Quote:
I mean, let's be honest here -- how many of us actually waited for an email notification to come before hammering their server(s) to authenticate the pre-order?


I still haven't gotten an email inviting me to do that. How long should I wait for it?

Quote:
once it was obvious that the instant the server(s) was up, everyone swarmed on it anyway.


Yeah, that WAS pretty obvious. If that was their plan, it was a bad one. And frankly one that could have been solved by having the pre-order system ready to go when pre-orders became available. That would have given them ample time to fix any issues that arose and would have staggered registrations over months instead of hours.

I'll admit that my confidence in SE's ability to pull off a successful launch took a hit this past week. But the proof of the pudding is in the eating, and the eating is only a day or so away. I expect some launch-related hiccups, because unless you're Rift, there always are. What will be telling is the communication, the responsiveness of the team to fix any problems that pop up, and the actual time it takes to get the game up and stable and running how it'll run for the next several years.

Last time (1.0) I was so disgusted with what I saw prior to launch that I took a wait and see approach to even buying the game. Ended up not doing it. This time I'm excited by what I've seen and what I've played. I want to get this game going for real and see what it's got.



Oh yeah. I completely agree that having it days before over months was horrible. It's like they had no idea how they were going to do it until the end of P4 anyway. I have a very hard time believing any company is ever going to have the response time Trion did on patches, bug fixes and servers. (Although having the potential every week of logging in to a completely reworked class probably annoyed the crap out of some people.) I wouldn't be surprised, though, if the 2AM start time is partly to give the JP customer base a more convenient time and partly to stagger the logins elsewhere naturally. (Although Saturday's probably not as good as Friday for that...)
#46 Aug 22 2013 at 11:22 PM Rating: Good
*
153 posts
Azurymber wrote:
While I am very optimistic about this game, I am becoming overly pessimistic about SE.

9. Commercial
I take this one a bit personally, as I run a marketing company.
This is probably one of the worst commercials I have ever seen in my life (http://www.youtube.com/watch?v=zCAqc9J3iZc)
I have to assume they skipped the entire market testing process, because it's just -that- terrible
Rather than attract players to this game, it makes the game look like some corny children's low budget RPG.
Not the image you want for an epic redesign.
The saddest part is that FFXIV looks amazing. Within a few hours i'm betting forum-goers could throw together footage to create a more appealing and effective commercial.
When a company screws up this hard you know there will be problems (remember the windows vista Seinfeld commercials?)



Edited, Aug 22nd 2013 10:08pm by Azurymber


Just had a chuckle here... that commercial was pretty horrible.
#47 Aug 22 2013 at 11:43 PM Rating: Default
Avatar
****
4,775 posts
I agree with you with a few of your complaints. S~E customer service is beyond horrible and they really did a horrible job explaining how the early access works. The rest is yet to be seen. We have no clue how the game will do once it goes live. Will people be ****** that they couldn't play that much during Beta? Possibly, but I think that some people were looking for a reason to hate the game regardless. I know why the servers had errors and it's not going to happen again because the game won't be that overcrowded. So I don't see this as an issue. All in all, I think the game will do fine. You'll have MMO hoppers like always, but FFXIV should have enough supporters to avoid F2P failures like DC Universe and Star Wars.

Edited post because some people had an issue. It's amazing how people can take what you say out of context to justify their opinions. Either way, I see no reason to play their game so I removed it.



Edited, Aug 23rd 2013 2:14am by ShadowedgeFFXI
#48 Aug 22 2013 at 11:59 PM Rating: Good
Avatar
*
220 posts
ShadowedgeFFXI wrote:
Sorry, but the *** agenda doesn't need to corrupt our video games now. The rest is yet to be seen. We have no clue how the game will do once it goes live.


Seriously? *** agenda? What is wrong with you?
____________________________
#49 Aug 23 2013 at 12:02 AM Rating: Excellent
Sage
Avatar
**
676 posts
I have to agree with the whole pre order code confusion. It was silly to make us use a code to get a code and then link the 2nd code to our account. Other than that, the problems are either fixed, or , in my opinion, issues that will get better over time or something that's such low importance that they can work on it later if they feel the need. I think it's better to keep their attention on the up coming release and keep the servers up and stable for the hundreds of thousands of people who will bombard those servers with connections to the game. At this point, the best thing they can do is weather the storm and ride it out and then fix all the other issues that only affect the smaller groups of people.
____________________________
#50 Aug 23 2013 at 12:06 AM Rating: Default
**
487 posts
PyrielDD wrote:
ShadowedgeFFXI wrote:
Sorry, but the *** agenda doesn't need to corrupt our video games now. The rest is yet to be seen. We have no clue how the game will do once it goes live.


Seriously? *** agenda? What is wrong with you?

He is quite right actually
____________________________
BANNED
#51 Aug 23 2013 at 12:10 AM Rating: Default
Scholar
**
751 posts
Ehllfire wrote:
PyrielDD wrote:
ShadowedgeFFXI wrote:
Sorry, but the *** Christian agenda doesn't need to corrupt our video games now. The rest is yet to be seen. We have no clue how the game will do once it goes live.


Seriously? *** agenda? What is wrong with you?

He is quite right actually


Fixed that for you.
____________________________
FFXIV: Crafty Hallie, Ultros





« Previous 1 2 3
Reply To Thread

Colors Smileys Quote OriginalQuote Checked Help

 

Recent Visitors: 70 All times are in CDT
klausneck, Anonymous Guests (69)