Ya know, this post is going to be a terrible idea. ***** it, let's do this...
1. *** Marriage Threads Deleted / People Banned
Most of you will stop here, and flame me. I accept that. I accept that I am about to get hated on. But, you know what, @#%^ *** marriage in a video game. In fact, @#%^ marriage in a video game. It's a *************@#%^ing video game. And people are @#%^ing losing their mind that they can't marry one set of pixels to another set of pixels that have similarly shaped pixels! You do realize that, as a guy, I can play a female character in a game, right? I mean, they don't check your RL gender when you sign up. So that means that not every girl in Eorza will actually BE a girl. That right there starts an issue that just doesn't stop.
It's a video game. A. VIDEO. GAME. You know what's @#%^ed up? 40+ threads on a VIDEO GAME about *** MARRIAGE. Why are these people not voting in their countries for lawmakers who are PRO *** MARRIAGE?!? Where is the amount of fervor and dedication to go out and actually make *** marriage a real thing in, you know, REALITY?!? And if they are, why are they wasting their time here when they could be using all that time to advocate to make it real?!?
See, I live in Canada. We have it legal up here. It's awesome. It doesn't end the @#%^ing world. No one is marrying animals. Jesus didn't come smite us. Trust me, guys, legalizing it, in reality, will do nothing more than make people happy. And then, when it's globally legal, it will not be shocking to see it just allowed in a game like anything else. And now everyone, everywhere is happy. Until then, cram your complaints that two piles of pixels can't do what you want them to. Instead, go out, vote for people looking to make it legal and reality, and everything else will follow. Oh, and that bullsh*t about life imitating art in this regard? It's bullsh*t. There are tons and tons of ***-positive role models in media and we still don't have *** marriage allowed globally. The only way this gets done is if you get the laws changed, bottom line.
Now, after that... the rest of this will seem irrelevant.
2. Error 3102 & 90000
3. Character Creation Suspension and Server Overloads
Both being worked on intensively. These will get sorted out eventually, but yea, it can be frustrating to see happen. However, I think that SE was stunned by the demand, and there are a lot of late adopters, so now they are having to scramble to catch up.
4. Pre-Order Code Server Overload
5. Pre-order Confusion
This one (it's really the same issue) had me baffled too. I am not sure where the missteps were, but really, it's not a shocker. Ever since the move to the SE account management system, they've made even the simplest things confusing. It's one area they need major reworking to streamline and simplify the interface and provide clear instructions on each step of the process. They also need the infrastructure to do it, and because they moved to at first outsource their support and billing, now they need to reinvest in in-house solutions.
6. Lack of in-house shipping or financial management
In-house payments are now done, so that's not an issue. In-house shipping is not something anyone does anymore. It's all outsourced, it's just that some companies seem to because they never redirect you to another site.
7. Forum Limitations
Didn't like the beta limitations either. Definitely agreed here, they need to let the forums be more open, otherwise they are pointless.
8. Customer Support Issues
This has been a personal bugbear of mine for a while. Getting support is so difficult. When I played CoH/V, the support was insanely good, even when it went free to play. If you ran into an issue, you made a call, and in minutes, you'd have a resolution. On FFXI, the current wait time ranks in the hundreds (HUNDREDS) of hours, and most often, you get a generic reply that tells you to go to their utterly useless support site.
Honestly, if I didn't get hooked on the game, this was my #1 reason to never play an SE MMO again. I am still very wary of it, but the game is just too compelling.
Well for FFXI, they did this one! https://www.youtube.com/watch?v=1m4r9wO1qzk
... but then there was also this one: http://www.youtube.com/watch?v=_42la3foiCc
.... yea.... English marketing has always sucked.
Overall, massive strides in the game. It's a totally different animal. I am really utterly impressed. Their communication has made amazing strides too, as their twitter account has been buzzing this entire time providing updates. They still need better forum policies and customer support, and their payment interface and account management site needs a total overhaul for clarity and usability. Edited, Aug 25th 2013 9:32am by Pawkeshup