So I pre-ordered FFxiv for my PS3 from the Playstation store over a week ago so I could participate in the Open Beta and Early Access. Unfortunately, I didn't get an 18 digit code from Sony for my purchase, which, is distressing not only because I can't enjoy the Early Access, but I can't register my game with my SE account to set up a subscription, which prevents me from playing the game at all.
I contacted PSN support first, as I purchased the game from them, and they told me that they didn't handle issues regarding third party software and directed me to SE support (and I already felt my inner mi'qote's heart crumbling). I contacted SE chat support, and after an hour, this is the conversation we had, with bonus abrupt disconnect at the end. >.<
Agent Jordan G: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Jordan G: Hello my name is Jordan, may I please have your name?
Agent Jordan G: I'm sorry you will have to contact the PSN store for the 18 digit really access code it should have issued in the order conformation.
You: They directed me to you
You: they said they don't offer assistance with third party software
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Agent Jordan G: I'm sorry they may not be offering the early access with pre-order. You should be able to start playing on the 27th .
You: why wouldn't they be offering early access? I thought anyone who pre-ordered would be eligible. And I pre-ordered two weeks ago
You: PS3 will have early access, won't it?
Agent Jordan G: It is only form official retailer. The PS N store is not listed as a official retailer for FFXIV ARR early access. You can play early access on the PS3.
You: so you're saying that if I wanted early access, i would have had to pre-order a physical copy of the game disc?
You: that the PSN digital download isn't eligible?
Agent Jordan G: No you would have had to order form Gamstone, Walmart, the SQEX store or any other official retailer. Toys R Us sold the game but did not issue early access code same with GreenManGameing.
Agent Jordan G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Jordan G has disconnected.
I am starting to feel as though I SE only sees me as a money and not as an actual customer...