So I gave them a call and apparently the guy told me that in order to get the code I had to have fully paid the game off and to have been a pro member. He also said that there was a small window of opportunity to get the codes and that I had probably missed it...
Yeah, you probably shouldn't shop at that Gamestop anymore...I'm pretty sure you put 5 bucks down, they give you a receipt with the pre-order code on it. You then pay for the game when you pick it up.
It sounds like he was trying to con you into a bunch of stuff you didn't need or want. I'd cancel the pre-order and order from SE directly with digital download...
FFXIV - Ultros Server - Jaggars Oliana
FC: The Kraken Club <ZAM>